BA 205: Chapters 1-3

writing has been variously called which of these?

- Career sifter - the price of admission - threshold skill

Employers often find that students are adequately trained for entry-level jobs, but not equipped for advancement, lacking skills in which of these areas?

- Ethical judgment - Strong technical skills - A superior grade point average - Teamwork skills - An ability to work independently

How does official information within an organization typically flow?

- Horizontally - Downward - Circularly - Upward

Which of these is true of diverse work environments? (all are true)

- They are better able to respond to their customer base - They are more likely to create the products that consumers demand - They require new attitudes and skills - They are expected to decrease in the United States over the next 35 years

As an ethical communicator, which of these should you do?

- Use inclusive language - Refer to originators' names (give credit) - Communicate clearly - Rely on subjective views - Present the most persuasive message

Americans vote nearly _________% of time of their waking hours to screen time

70

Which is the richest channel for communication?

Face-to-face conversation

A widely accepted process for building creative, critical thinking is the _____________________ process

Osborne-Parnes

What term refers to offices that encourage casual interaction and spontaneous collaboration through the use of variable spaces?

Palette of places

mutually beneficial result and is good for decision making

brainstorm and new problem solving solutions

the group discusses the situation and available options until they arrive at a mutually agreeable solution. often the most effective decision making strategy

consensus

easy way to schedule meetings and send out meeting reminders

digital calendars

In the work place you limit your opportunities for many positions if you can't ______________________________________

express yourself clearly

How many steps are in the process that helps communicators resolve ethical dilemmas?

five 1. Is the action legal? 2. Would you do it if you were on the opposite side? 3. Can you rule out a better alternative? 4. Would a trusted advisor agree? 5. Would family, friends, employer, or coworkers approve?

the technical expertise and skills you have in your field are referred to as

hard skills

Free agents hired on a project basis or doing other short-term, independent work are part of a

holacracy

organizations form teams because teams usually

improve employee morale

maintain team harmony

relying on seniority and taking the path of least resistance

"Treat others as they wish to be treated" is known as

the Platinum Rule

An informal channel of communication that carries organizationally relevant gossip is known as _____________________

the grapevine