BA 316: Chapter 2

What three individuals helped pioneer administrative management theory?

-Charles Clinton Spaulding -Henri Fayol -Max Weber

What are two types of outputs according to the systems viewpoint? Check all that apply.

-Finished products -Employee satisfaction

What are the two branches of quantitative management?

-Management science -Operations management

Identify the two theorists who contributed the most to the human relations movement.

-McGregor -Maslow

According to the systems viewpoint, what are three types of inputs?

-Money -Equipment -People

What four disciplines are included in the behavioral science approach to management? (Choose all that apply.)

-Psychology -Economics -Anthropology -Sociology

Maslow's hierarchy of human needs proposes that people are motivated by which needs? (select all that apply)

-Safety -Self-actualization -Love -Esteem -physiological

What are the three viewpoints of the contemporary perspective of management?

-Systems -Contingency -Quality-management

Complete the following sentence with all of the true statements about the classical perspective of management. The classical perspective of management...

-assumed that people were rational -had two branches; scientific and administrative -emphasized finding ways to manage work more efficiently

Complete the following sentence with all of the true statements about the classical perspective of management. The classical perspective of management...

-emphasized finding ways to manage work more efficiently -had two branches - scientific and administrative -assumed that people were rational

What are the two branches of the classical viewpoint of management?

-scientific -administrative

Select all of the true statements regarding Gary Hamel's thoughts on management:

-we must look at management as a process, and then make improvements and innovation ongoing and systematic -management innovation is essential to future organizational success -much of management theory is dated and doesn't fit the current realities of organizational life

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.

Contemporary

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"

Contingency

Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis?

Equipment

____ management encourages managers to make facts and logic the foundation of their approach to decision-making.

Evidence-based

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces?

Hugo Munsterberg

Which statement regarding a closed system is accurate?

It has little interaction with its environment.

_____ management focuses on managing the production and delivery of an organization's products or services more effectively.

Operations

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?

Spaulding

A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager.

X

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

behavioral

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

behavioral science

A characteristic of a(n) _____ system is that it receives very little feedback from outside sources.

closed

According to the ____ viewpoint, a management problem should be handled according to the individual and the environmental situation.

contingency

Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.

feedback

Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information?

feedback

In order to follow Mary Parker Follett's concept of integration, a company should

hold meetings between managers and workers to solve problems in a mutually beneficial way.

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

human relations

Scientific management is the study of work methods to improve the productivity of _____.

individual workers

According to the systems perspective, transformational processes are responsible for turning

inputs into outputs

A system is a set of _____ parts that operate together to achieve a common purpose.

interrelated

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.

labor shortages

Theory X managers view workers as

lacking ambition

The classical viewpoint of management emphasizes ways to ______.

manage work more efficiently

When Mary Parker Follett referred to the use of "communities" within an organization, she meant that

managers and subordinates should work together to solve issues.

Operations management focuses on _____.

managing the production and delivery of an organization's products or services more effectively

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.

necessities

In terms of the systems viewpoint, profits and losses are types of _______.

outputs

According to Gary Hamel, management should be viewed as a(n) _____ to which ongoing improvements and innovation can be made systematically.

process

The field of industrial ______ (the study of human behavior in the workplace) is based on Hugo Munsterberg's theories.

psychology

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.

quantitative

Evidence-based management focuses on bringing _____ to the decision process.

rationality

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.

system

The behavioral management viewpoint emphasized

the importance of understanding human behavior and motivating employees to achieve

Administrative management is concerned with managing ________.

the total organization

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called ____.

transformational processes

Maslow's hierarchy of needs resulted from the study of ______.

what motivates people to perform