BCIS 5311 - Chapter 12
If an inventory manager is required to make a daily decision about parts inventory levels, and the estimated value to the firm of a single improved decision by that manager is $2,500, what is the annual business value of that enhanced decision?
$912,500
Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments?
All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.
Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action?
Business case archives
Which quality dimension of information is concerned that all the necessary data needed to make a decision is present?
Completeness
Which of the following information systems supports a manager's role as a resource allocator?
DSS
Which of the following type of system would be used to present senior marketing executives with high-level information about customer retention, satisfaction, and quality performance?
ESS
ESS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems.
False
Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called:
KPIs
Which of the following is not one of Simon's four stages of decision making?
Prediction
As discussed in the chapter text, Slack Technologies uses which of the following to identify customers who are most likely to uses its products frequently and upgrade to its paid services?
Predictive analytics
Which type of decision is determining vacation eligibility for an employee?
Structured
Which of the following systems support a manager's role as figurehead of an organization?
Telepresence systems
Which of the following statements best describes the term business intelligence?
The infrastructure for warehousing, integrating, reporting, and analyzing business data
Which of the following statements about DSS is not true?
They are BI delivery platforms for casual users.
Which of the following is not a true statement about ESS?
They support the structured decision making of senior executives.
A semistructured decision is one in which only part of the problem has a clear-cut answer provided by an accepted procedure.
True
Big data is used to analyze consumer preferences for both in-store and online purchases.
True
Business intelligence and analytics can deliver nearly real-time information to decision makers.
True
Data visualization technologies are used to help human users see patterns and relationships in large amounts of data.
True
GIS software ties location data about the distribution of people or other resources to points, lines, and areas on a map.
True
KPIs are used both in the balanced scorecard framework and BPM.
True
The first stage in Simon's decision-making process model is the intelligence stage.
True
Resource efficiency is a KPI for which of the following dimensions?
business process
When managers represent their company in the outside world and perform symbolic duties, they are acting in their:
interpersonal roles
Mintzberg outlined three categories of managerial roles:
interpersonal, informational, and decisional.
A well-designed ESS helps senior executives do all of the following except:
make high-velocity automated decisions.
Behavioral models of management see managers as being ________ than does the classical model.
more informal
When there is no well-understood or agreed-on procedure for making a decision, it is said to be:
unstructured
Which type of decision is deciding whether to introduce a new product line?
unstructured
The classical model of management describes what managers do when they plan, decide things, and control the work of others.
False
Unstructured decision making is most prevalent at lower organizational levels.
False
More than 80 percent of the audience for BI consists of power users.
False
Which of the following companies is not identified in the text as one of the leading producers of business intelligence and analytics products?
The data-driven farming systems described in the chapter-opening case are an example of operational intelligence.
True
Which of the following is not a part of business intelligence infrastructure?
balanced scorecard
Which of the following is not one of the five classical functions of managers?
creating
A(n) ________ is a BI feature that presents performance data defined by users.
dashboard
The role of negotiator falls into which of Mintzberg's managerial classifications?
decisional
The ________ phase of decision making involves identifying and exploring various solutions to a problem.
design
All of the following managerial roles can be supported by information systems except:
distrubance handler
The concept of management ________ involves situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions.
filters
MIS typically produce:
fixed, regularly scheduled reports based on data extracted from the organization's TPS.
Operational management face primarily semistructured decisions.
False
Sensitivity analysis predicts outcomes from constant inputs.
False
An unstructured decision is novel and important and requires the decision maker to provide judgment, evaluation, and insight.
True
BPM uses ideas similar to the balanced scorecard framework with a stronger emphasis on strategy.
True
The choice phase of Simon's decision-making model includes choosing among solution alternatives.
True
A drawback to high-velocity, automated decision-making systems is that:
great care needs to be taken to ensure the proper operation of the systems, since they are making decisions faster than managers can monitor or control.
The role of spokesperson falls into which of Mintzberg's managerial classifications?
informational
The dimension of ________ in information quality describes whether the structure of data is consistent.
integrity
Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence.
operational
Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter?
organizational culture
Predictive analytics is used for all of the following except:
performing a bills of material analysis.
The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.
semistructured
A pivot table is a(n):
spreadsheet tool that displays two or more dimensions of data in a convenient format.
