BCOT247 - Cerritos college - CH1-CH4 FOR EXAM 1

True

Cultures that exhibit extremely high collectivism within organizations tend to have a family-centered culture.

False

Decoding is the process of converting meaning into messages composed of words and nonverbal signals.

results

Focusing on _____ is most likely to help you communicate with a red MVS in a way that he or she prefers.

Following Up After Meetings

Follow up by distributing the minutes of the meeting ex. Memo, email, team blog

False

Following the rules of etiquette in other cultures makes a person seem indecisive and insincere.

False

For brevity, the minutes of a meeting should include only the main decisions that were reached.

Forming stage, Storming stage, Norming stage, and Performing stage

Forming stage, team members focus on gaining acceptance and avoiding conflict Storming stage, team members open up with their competing ideas about how the team should approach work Norming stage, the team arrives at a work plan, including the roles, goals, and accountabilities Performing stage, teams operate efficiently toward accomplishing their goals

physical

Frank is having difficulty hearing the point his coworker is making because of loud hammering outside the window. What type of noise is Frank experiencing? physical physiological semantic psychological cognitive

collectivism

Fred has been sent to build a factory in a small village. His new employees speak often of the rewards the factory will bring to their community. It takes Fred a long time to form relationships because the social networks there are close knit. Which term best describes the primary trait of the culture he is dealing with?

False

Generally, as countries increase their standard of living, they develop more collectivist tendencies.

low humane orientation

Giles lives in a society where people are expected to solve their own problems. During business meetings, leaders do not waste time offering welcome or making social talk. Unfair treatment on the job is considered just the way life is. Which phrase best describes the type of culture Giles lives in?

She can summarize what Ramon is saying about this thoughts and feelings.

Gisela is having a difficult conversation with Ramon, who is expressing a lot of anger. How can Gisela defuse the situation? She can summarize what Ramon is saying about this thoughts and feelings. She can stand with her arms folded to show she is feeling attacked. She can remind Ramon that he is not helping things by being so emotional. She can respond by explaining forcefully why she is angry in return. She can walk away, saying she refuses to talk until Ramon calms down.

False

Hearing problems, illness, and memory loss are examples of semantic noise in the communication process.

Lin, who has four years of experience as an educator

Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to analyze the books' methods of teaching?

George, who has five years of experience as an editor

Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to polish the final version of their report so it has a consistent voice?

agreeing on a definition of the problem

Lupe is about to lead a problem-solving meeting. Which of the following should she ask her team to focus on first?

agreeing on a definition of the problem

Lupe is about to lead a problem-solving meeting. Which of the following should she ask her team to focus on first? reviewing the history of the problem agreeing on a definition of the problem analyzing the current impacts of the problem considering future consequences if the problem is not solved brainstorming ways to solve the problem

False

Marta is a German woman who was just hired by a multinational company. It will be helpful for her to assume that her colleagues in Brazil will conceptualize time the same way she does

False

Venting negative feelings is one of the most effective strategies for de-escalating anger.

Team members discuss competing ideas about how the team should approach work.

What is the storming stage of team development?

The entire team agrees on goals, individual tasks, and ways to be accountable.

Which action is most likely to occur during the norming stage of team development

members with a variety of ethnic backgrounds

Which of the following is a trait that contributes to the inherent diversity of a team?

calling female co-workers "honey" or "baby"

Which of the following is an example of disrespecting the dignity and worth of others?

Deirdre assumes that other cultural groups have the same values as hers.

Which of the following is an example of projected cognitive similarity?

D. Jenna's boss does not take her complaint seriously because he thinks teenagers always exaggerate.

Which of the following is an example of psychological noise?

Trung asks the other person to explain a point more completely.

Which of the following is an example of the active listening skill of clarifying?

B. One directs conversations to topics that focus on the needs of others and self.

Which of the following is an impact of high empathy on interpersonal communication?

A. One controls emotional impulses that are not aligned with work and relationship goals.

Which of the following is an impact of high self-management on interpersonal communication?

D. One frequently vents frustrations without a constructive work purpose.

Which of the following is an impact of low self-management on interpersonal communication?

Leaders can be approached directly by subordinates.

Which of the following is characteristic of egalitarian cultures?

People tend to speak directly and without using vague expressions.

Which of the following is characteristic of highly assertive cultures?

viewing differences of opinion as normal

Which of the following is characteristic of learner mind-sets? displaying an unwillingness to hear other people's point of view ascribing negative traits to people with opposing views working by a firm set of rules and guidelines viewing differences of opinion as normal agreeing with everything you hear

They openly discuss the set of values, norms, and goals they share.

Which of the following is characteristic of members from high-performing teams?

They prioritize pleasure and self-enjoyment over kindness and generosity.

Which of the following is characteristic of people from cultures with low humane orientation?

They often stress orderliness and consistency, even if it means sacrificing experimentation and innovation.

Which of the following is characteristic of people from high uncertainty avoidance cultures? They often stress orderliness and consistency, even if it means sacrificing experimentation and innovation. They develop trust quickly with people from other groups. They show less resistance to change and less desire to establish rules that dictate behavior. They tend to be extremely informal in their actions. They tend to expect informality in most interpersonal business interactions.

Team members agree upon mutual goals and individual responsibilities.

Which of the following is characteristic of the norming stage of team development?

True

Organizations in present-oriented societies are less likely to develop clear long-term strategies and business plans.

ground rules.

Oscar starts his meetings by describing the procedures he wants people to follow while taking part in the discussion and explaining what topics must be kept confidential. By doing this, Oscar is providing

members of other groups are all the same.

Outgroup homogeneity effect is the assumption that communication patterns are identical across all cultures. other cultures have the same norms and values as your own. cognitive abilities differ between cultures. members of other groups are all the same. the customs of other cultures are inferior to those of your own.

Its people tend to enjoy being in the moment and living spontaneously.

Which of the following is most likely to be true about a culture with low future orientation?

False

Patti is going to work as a manager in the Netherlands, which has a high performance orientation. Patti should avoid giving her new employees feedback because it will make them uncomfortable.

the values that individuals prioritize and adhere to.

Personal values are the values that individuals prioritize and adhere to. the values that are practiced only in the workplace. unwritten rules by which an industry works. the stated and lived values of a company. guidelines that the government expects public companies to follow.

checking the proofs of sales brochures for accuracy before they are printed

Phil needs to assign his team members the following tasks. One of the team members, Mary, is an introvert. Which task is most appropriate for Mary?

False

Physical noise refers to interference due to attitudes, ideas, and emotions experienced during an interpersonal interaction.

TRUE

Popular culture plays an important role in the formation of negative stereotypes.

False

Probing questions are intended to create bonds between people

False

Projected cognitive similarity is the tendency to think members of other groups are all the same

True

Recent business-school graduates rank listening skills among the most important communication skills.

sight-reading

The act of anticipating intentions and moods through the perceptive examination of nonverbal cues is known as _____.

False

The basic principles of team communication all depend on a strong speaking-centered approach.

Cultural intelligence (CQ)

a measure of your ability to work with and adapt to members of other cultures.

Emotional hijacking

a situation in which emotions control our behavior causing us to react without thinking

Barriers to Shared Meaning -- Filter of lifetime experiences

an accumulation of knowledge, values, expectations, and attitudes based on prior personal experiences

Immediacy

relates to how quickly someone is able to respond and give feedback.

Business ethics

the commonly accepted beliefs and principles in the business community for acceptable behavior

Personal values

those values that individuals prioritize and adhere to

False

Low-performance orientation societies prioritize measurable goals and objectives in meetings and communications.

be proactively engaged

Which action is most likely to help build trust in a virtual team?

Active listening

"a person's willingness and ability to hear and understand."

summarizing & Sharing

--The goal of summarizing is to restate major themes so that you can make sense of the big issues from the perspective of the other person --Active listening also involves expressing your own perspectives and feelings.

having a communication style that is we-oriented, not me-oriented.

A business leader can cultivate a sense of community by encouraging employees to work as individuals rather than as a team. developing new strategies to sell different products to different markets. having a communication style that is we-oriented, not me-oriented. refusing to give in to pressure by the stakeholders. prioritizing the development of his company at the expense of his employees.

to remind the employees of the company's customer focus

A catering company has a weekly meeting. Every week, the meeting starts with a story about how the caterer's food helped make an occasion special for the people who were there. What is the most likely reason for this tradition?

you are committed to understanding other peoples' versions of interpersonal interactions.

A learning stance implies that

False

A manager who wants to hire an effective leader should focus on applicants who are extroverts.

False

A person's motivational value system is a blend of the three primary motives of nurturing, dominating, and autonomizing.

accountability

A sense of accountability involves a feeling of responsibility to stakeholders and a duty to other employees and customers By placing a rationale for accountability in your communications, you will generate substantial trust and goodwill from others

prioritizes the development of his or her employees' skills.

A sense of caring is demonstrated by an employer who prioritizes the development of his or her employees' skills. encourages employees to work as individuals rather than as teams. communicates using me-oriented, not we-oriented, phrases. separates personal values from corporate values. establishes more hierarchical communication structures.

funnel

A series of questions that attempt to deconstruct a business issue by moving from general to specific are known as _____ questions.

shared

A(n) ______ story involves combining your experiences, perspectives, and goals with those of others to form a common approach to work. edited communal shared objective subjective

distribute an agenda ahead of the meeting so people know what to expect

Abdul is frustrated because his team members come unprepared for meetings. What is the first thing he should do to try to improve the situation?

It did not choose an appropriate purpose for each round of revision.

After Karla's team completed the first draft of its group document, the team asked her to edit it carefully for grammar, punctuation, and spelling. At the next meeting, the group decided one section of the document was not relevant and deleted it. Karla was upset about her wasted work. What did the team do wrong?

Agendas

Agendas provide structure for meetings. For most meetings, preparing and distributing an agenda ahead of time allows each meeting participant to form expectations and prepare. Most agendas should include items to be covered, time frames, goals and/or expected outcomes, roles, and materials needed.

A. a filter of lifetime experiences.

All outgoing messages are encoded and all incoming messages are decoded through

True

All outgoing messages are encoded and all incoming messages are decoded through a filter of lifetime experiences.

competence

An "emphasis on results" is a trait associated with character. transparency. caring. ethics. competence.

True

An absence of conflict during conversations might imply that employees are not voicing their true perspectives.

It is a low performance orientation society.

Angela spends a summer working in a hotel owned by some of her Italian relatives. She soon realizes that her job is secure even if she does not work very hard. When she makes mistakes, no one ever comments on them for fear of hurting her feelings. What is true of the culture in which she is working?

ensure that each agenda item is properly discussed.

Antonio has been appointed the facilitator of his team. His main job is to ensure that each agenda item is properly discussed. discourage expressions of opposing viewpoints. steer conversations toward the manager's favorite views. schedule meetings and send out the agendas. track association and disassociation.

individualism

As prosperity and economic development rise, _____ increases as well.

self-awareness.

Asking oneself how certain emotions alter or distort one's thinking helps improve self-awareness. sight-reading. empathy. relationship management. physical noise.

E. decoding

Ayesha says, "You're so generous!" in a sarcastic tone. Mario decides that Ayesha thinks he is cheap. What process has Mario just done?

motivational values systems

BLUE: Altruistic-Nurturing It's main concern is the protection and growth of others RED: Assertive-Directing It's main concern is for task accomplishment and achieving desired results GREEN: Analytic-Autonomizing It's main concern is for making sure that things are properly thought out HUB: Flexible-Cohering (displaying all 3 colors in equal measure) It's main concern is for flexibility and welfare of the team/group - they try to build team consensus

Amy will send out reminders of the meetings and take attendance.

Barb's team has to write a report recommending three healthcare plans to offer the company's employees next year. At the planning meeting, each person is assigned responsibilities. Which of the following team members is not carrying a fair share of the group's work?

True

Because virtual teams have a more difficult time building relationships than traditional teams, experts recommend starting each virtual meeting with social chat.

individualism

Brad chooses to enter relationships only with people who share his interests in sports and work. Whenever he finds himself having less in common with a friend, he leaves the relationship. What cultural dimension does Brad display?

True

Business managers who are high in cultural intelligence recognize that developing effective co-cultures requires creating something new.

Dishonesty

By avoiding open and honest communication of business problems, employees doom a business to poor financial performance Dishonesty is among the primary reasons for lower employee morale Dishonesty can be reason for dismissal

Caring

Caring implies understanding the interests of others, cultivating a sense of community, and demonstrating accountability **Once an individual is perceived as unconcerned about the interests of others or disinterested in causes above and beyond himself, others distrust such a person

Character

Character refers to a reputation for staying true to commitments made to stakeholders and adhering to high moral and ethical values.

True

Chocolates, dessert items, and fine wine are good gifts to give a business colleague in Russia.

Claire is a green MVS; Raul is a red MVS.

Claire and Raul disagree about a proposal for the company to adopt flexible work schedules. Claire wants to make sure that they have thoroughly investigated other companies that have such schedules, while Raul wants to make the change happen before summer. What can you deduce about Claire and Raul?

view themselves as interdependent, forming an identity based on that of their family and friends.

Collectivists tend to pursue their own dreams and goals, even when it means spending less time with family and friends. enter friendships and relationships primarily based on shared interests. view themselves as interdependent, forming an identity based on that of their family and friends. make decisions based upon their own needs, rather than the needs of the community. have loosely tied and temporary social networks that change easily.

Competence

Competence refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done. ** Most people will judge your competence based on your track record of success and achievement

the stated and lived values of a company.

Corporate values are self-formulated values that individuals adhere to. personal values practiced only in the workplace. unwritten rules by which an industry works. laws imposed by the government on corporations. the stated and lived values of a company.

encourage workers to improve at their jobs.

Cultures with high performance orientation generally

use inflexible and firm language.

Cultures with low future orientation

are relaxed about starting things on time.

Cultures with low performance orientation societies generally

probing

Customers have been complaining about the products produced by Derek's department. His team has checked all the equipment, but they cannot find the cause of the poor quality. What kind of questions would most help them with this issue?

schedule a time when people can share their professional accomplishments

David has just been appointed leader of a new virtual team. He senses that the team members have doubts about each other's competence. What can he do to alleviate this situation?

embracing conflict as an opportunity to exchange perspectives.

Difficult conversations are best handled by refusing to compromise your views to get your point across. viewing silence as an indication of acceptance. agreeing with everything you hear to ease tension. embracing conflict as an opportunity to exchange perspectives. adopting a judgmental stance to get the results you want.

hearing everybody's story.

Difficult conversations can be handled successfully by

She is indicating that it is his turn to speak.

During a budget meeting, Eva concludes her part of the talk and points to her presentation partner. What does this gesture most likely mean in context?

False

During a conversation with his supervisor, Alec paraphrases something that he heard her say. This is an example of a judger statement.

She should be flexible because it is a group project.

During a meeting, Stacy's team decides that because of their research findings, they should change the focus of their group paper. This means that Stacy's original suggestions about the paper will be discarded. How should Stacy respond? She should restate the reasons for her ideas. She should be flexible because it is a group project. She should ask to be taken off the project. She should stay on the team but not participate much. She should write her part of the project the way she wants.

find common ground.

During emotionally charged conversations, the participants should try to

False

During group writing projects, it is important not to waste time discussing roles and contributions.

True

Each person involved in interpersonal communication is both encoding and decoding meaning.

His coworkers will respect leaders for their competence, not their position.

Ed is going to work for a year in the Netherlands, which he has learned is even more egalitarian than the United States. What should he expect his new company to be like?

False

Effective teams spend about half their time bonding by talking about social activities.

False

Egalitarianism is the extent to which a community encourages and rewards innovation, high standards, and performance improvement.

Principles of DifficultConversations

Embrace difficult conversations. Assume the best in others. Adopt a learning stance. Stay calm/overcome noise. Find common ground. Disagree diplomatically. Avoid exaggeration and either/or approaches.

B. hijacking

Emotional _____ refers to a situation in which emotions control our behavior causing us to react without thinking.

Emotional intelligence

Emotional intelligence involves understanding emotions, managing emotions to serve goals, empathizing with others, and effectively handling relationships with others.

Be patient because the teams are in the storming stage. Give them time to reach the norming and performing stages.

Erik is a manager who organizes his department into teams at the beginning of September. By December, he worries because the teams are still having conflict and do not seem very productive. What would be the best advice to give Erik?

your own culture is superior to others.

Ethnocentrism is the belief that

A. triggers

Events that cause strong emotional reactions are called _____.

pausing more often and allowing periods of silence that might feel uncomfortable.

Extroverts can work more effectively with introverts by

approach cross-cultural work relationships with a learner mind-set.

High cultural intelligence is demonstrated by the ability to

focus more on intrinsic motivation.

High future orientation cultures use inflexible and firm language. often mention short-term rewards and incentives. prioritize proven and routine approaches to problems. focus more on intrinsic motivation. rarely discuss long-term strategies as part of communications.

True

High self-awareness includes the ability to manage events that stir strong responses

True

High self-awareness is crucial for handling difficult conversations successfully.

True

High-performing teams go through repeated cycles of disassociation and association.

by acknowledging the concerns of employees

How can a business leader create an environment of transparency? by acknowledging the concerns of employees by refusing to give in to stakeholder pressure by interpreting business values subjectively by establishing closed communication structures by hiding his or her mistakes from subordinates

Individualists prefer direct communication, unlike collectivists.

How do individualists differ from collectivists?

Less-assertive cultures stress equality and use cooperative language.

How does a less-assertive culture differ from a highly assertive culture?

False

In a conversation with a co-worker, Kosuke agrees with everything the other person says. Kosuke is successfully practicing the skill of holding judgment.

using competitive language when evaluating ideas.

In a highly assertive culture, you would be likely to observe people using subtle, indirect language in meetings. allowing silence to linger in meetings. expressing respect for others but letting issues go unresolved. using competitive language when evaluating ideas. expressing themselves in controlled, measured ways.

summarizing

In a meeting with a supplier, Janice listens to his sales pitch and then says, "So the two main advantages of this product are that it will save us money and it is better for the environment. Is that correct?" What active listening skill has Janice used?

False

In best-case scenarios, work teams usually take six to seven weeks to achieve maximum performance.

orderliness and consistency are held to be important.

In cultures that are high in uncertainty avoidance

tasks involving calculated risks, problem solving, and experimentation are preferred.

In cultures that are low in uncertainty avoidance

companies and shareholders emphasize social responsibility.

In cultures with a high humane orientation

False

In emotionally charged, high-stakes conversations, forcefully stating your message at the beginning will often lead to productive outcomes.

leaders are approached through intermediaries.

In hierarchical cultures

men and women have equal influence in professional decision making.

In high gender egalitarianism cultures

men and women are encouraged to occupy the same professional roles.

In high gender egalitarianism cultures men are provided with more professional leadership opportunities than women. men and women are expected to communicate in distinct masculine and feminine ways. protocol frequently draws attention to gender. women are not included in decision-making processes. men and women are encouraged to occupy the same professional roles.

True

In high gender egalitarianism cultures, men and women are encouraged to occupy the same professional roles and leadership positions.

people are more willing to cooperate with each other.

In high-trust relationships communication is formal in nature. people view each other negatively. people are more willing to cooperate with each other. team members are more likely to miscommunicate. people prefer covering up mistakes rather than admitting them.

False

In less-assertive cultures, people are uncomfortable with silence.

men and women are expected to occupy different roles in society.

In low gender egalitarianism cultures

regard the actions of other people negatively.

In low-trust relationships, people tend to expend extra effort toward meeting team goals. regard the actions of other people negatively. communicate more efficiently. assume credibility easily. be more willing to cooperate with each other.

False

In order to develop strong cross-cultural relationships, one must have an ethnocentric mind-set.

hold relationships to be more important than results.

In societies with low performance orientation, people value statements of individual accountability more than expressions of loyalty. view feedback as essential to their improvement. consider financial incentives crucial to achieving better performance. hold relationships to be more important than results. prioritize measurable goals and objectives in meetings.

hold judgment.

In tense and emotionally charged situations, it is important to maintain your point of view. speak loudly and assertively. hold judgment. be uncompromising. ask cross-examination questions.

egalitarian

In the Durable Manufacturing Company, the president, Alicia Hernandez, makes no more than five times what the lowest-paid worker earns. Alicia is often seen eating in the workers' lunchroom because she likes to hear opinions about how the work is going. Which term best describes the culture at the Durable Manufacturing Company?

considering the needs of customers and employees.

In the business world, caring can be demonstrated by considering the needs of customers and employees. sharing relevant information with stakeholders. emphasizing the results of decisions and actions. focusing mainly on the tasks that need to be done. recognizing and acting on business opportunities.

False

In the current business environment, virtual teams rely primarily on phone calls, teleconferences, and email to communicate with one another.

True

In the interpersonal communication process, communicators encode and send messages at the same time that they also receive and decode messages.

simultaneous and mutual.

In the interpersonal communication process, the messages exchanged are sequential and individual. simultaneous and individual. simultaneous and mutual. sequential and mutual. simultaneous and exclusionary.

discussing the transition to new ownership

In which of the following situations is a company most likely to need a series of problem-solving meetings that have no preset agenda?

A. physical

Loud music coming from the next room or distorted formatting in an email message are examples of _____ noise.

False

James has accepted an entry-level position at a company in South Korea, which has a hierarchical culture. James should expect to take part in his company's decision making right away.

using video during the meetings

Jamila is concerned that her virtual teammates are misinterpreting each other's statements because they cannot see facial expressions and gestures. Which of the following possible solutions should Jamila suggest to her team leader?

The team did not have a system to handle version control.

Janet's team is working on a group document, which they store in an FTP system on the company server. On Friday, Claire and Malik download the document at the same time, and each makes edits. Malik uploads his document first. When Claire uploads her copy of the document, she erases all of Malik's work. What went wrong?

B. self-management

Jeanne pays close attention to her emotions at work and takes a quick break whenever she thinks her frustration level might cause her to lash out at a co-worker. What quality does this behavior demonstrate?

He strives to understand the interests and aspirations of his employees.

Jerry, the CEO of Turbo Inc., is a successful business leader with a reputation for caring. Which of the following statements would prove this? He prioritizes the development of his company over the well-being of his team. His communication style is me-oriented, not we-oriented. He strives to understand the interests and aspirations of his employees. His leadership style is result-oriented and not relationship-oriented. He believes he is accountable to nobody but himself.

C. high relationship management

Juan tries to build rapport with the people on his project by checking in with them each day to see if they have any questions or concerns. What aspect of emotional intelligence does this behavior demonstrate?

False

Lorna assumes that her colleagues in Mexico will be just as motivated by an individual rewards program as people in the United States are. This is an example of the outgroup homogeneity effect.

stereotyping

Khadija is an international student who has mixed feelings about life in Riverside. The people are helpful and friendly, but they sometimes make unflattering and incorrect assumptions about her culture. The behavior of the people of Riverside is an example of which of the following concepts? individualism stereotyping assertiveness egalitarianism hierarchy

a rapid sideways movement of the eyes

Kim is a salesperson who has learned to gauge her customers' interest from their eyes. Which of the following is most likely to indicate that her customer is carefully considering her product?

providing strong leadership in assigning team roles and keeping to the agenda

Kwan is the leader of a team whose meetings are being disrupted by Liz, who dominates the discussions with long, irrelevant comments. What is the best way for Kwan to address the situation? asking his manager to pull Liz off the team because she is so difficult criticizing Liz sharply in the meeting each time she is disruptive waiting to see if it is a temporary behavior that will stop providing strong leadership in assigning team roles and keeping to the agenda gossiping about Liz to other team members in the hope that someone will talk to her

right away

Lana's team has been given a group writing assignment. The deadline is two months away. When should the group start working on the project?

emotional engagement with their work.

Laura wants to improve her employees' engagement. To do so, she should try to increase their skills and experience on the job. openness about their motives. accountability to team members. awareness of stakeholder interests. emotional engagement with their work.

False

Leading questions are generally open-ended.

Learner statements and Judger statements

Learner statements, show your commitment to hearing people out Judger statements, show you are closed off to hearing people out, shut down honest conversations

TRUE

Learning the languages of other cultures can help you appreciate the richness of those cultures.

Power is concentrated at the top of the organization.

Leo has been offered a job at the Standard Trust Investment Company, an old institution with a hierarchical culture. Which of the following should Leo expect to be true of the company?

a filter of lifetime experiences.

Matt and LaRita grew up in communities that view authority in very different ways, so they have difficulty understanding each other at times. The problem is being caused primarily because of psychological noise. a filter of lifetime experiences. differences in emotional intelligence. emotional hijacking. differences in self-awareness.

False

Meeting times are relaxed in China, and meetings often start 10 to 15 minutes late.

A. meaning

Melissa intends to say something to the new employee that will make him feel welcome as a member of the team. The thought that Melissa intends to communicate is known as _____.

True

Melva perceives that Jonathan, the meeting facilitator, seems to favor one position over others. As a result, Melva may be reluctant to share her opinions.

high priority on future orientation.

Minh takes a job in Germany. On his first day, his manager tells him that he will be respected if he can motivate himself to succeed. Minh is encouraged to think about his future with the company and to discuss long-term strategies for achieving his goals. From this, Minh concludes that he is in a society with

encourage each person to share his or her opinion

Moira has a standard way of running meetings that she has used for a long time. Her meetings tend to be efficient but dry, and people have difficulty feeling engaged. Which of the following techniques should Moira use to solve that problem?

storming

Nick, Julie, and Raul each share different ideas about how the team should approach work, and the team spends some time debating which ideas to adopt. What stage is the team at?

True

Nonverbal messages, such as posture, are most important when they convey a different emotion than the spoken message.

outgroup homogeneity effect

Olga thinks that all Americans are the same: hard-working, dishonest, and greedy. What is Olga displaying?

emotional hijacking

On the day after her boyfriend broke up with her, Candace found out at work that someone else received the promotion she was hoping to get. Instead of asking her manager what she could do to improve her chances in the future, she raged about how unfair life is. What did Candace experience? physical noise high self-management emotional intelligence emotional hijacking high self-awareness

seizing business opportunities when they present themselves

One of the traits associated with competence is "a focus on action." This specifically implies establishing an atmosphere of trust and goodwill. seizing business opportunities when they present themselves. adhering to high moral and ethical standards. seeking a low-profile, passive role in your organization. being accountable to no one but yourself.

True

One of the unique challenges of working in virtual teams is the inability to gain information by reading nonverbal cues.

False

One significant advantage of virtual meetings is that team members can multitask during them.

prefer formality in the majority of interpersonal business interactions.

People from cultures that are high in uncertainty avoidance

prefer informality in most interpersonal business interactions.

People from low uncertainty avoidance cultures prefer documenting agreements in legal contracts. keep meticulous records and document conclusions drawn in meetings. refer to formalized policies, procedures, and rules as a basis for decision making. prefer informality in most interpersonal business interactions. favor tasks with sure outcomes and minimal risk.

False

People in low uncertainty avoidance cultures often stress orderliness and consistency, even if it means sacrificing experimentation and innovation.

Egalitarian cultures

People tend to distribute and share power evenly, minimize status differences, and minimize special privileges and opportunities for people just because they have higher authority

True

People who have low self-management should practice self-talk to improve.

high relationship management skills.

People who speak out constructively about differences of opinion are most likely to have low self-management skills. low empathy. high self-awareness. high relationship management skills. low self-awareness.

False

People with high self-management react defensively with a me-first attitude when threats are perceived

False

Research has shown that teams that have less dissent during meetings reach higher-quality decisions.

False

Sally attends a meeting that focuses on brainstorming how to solve a particular problem. The agenda is fluid, and the team adjusts the time it spends on various tasks as needed. This is an example of a coordination meeting.

Self-management

Self-management is the ability to use awareness of your emotions to stay flexible and to direct your behavior positively. It involves responding productively and creatively to feelings of self-doubt, worry, frustration, disappointment, and nervousness.

False

Sharing your own ideas with your colleagues undermines the active listening process.

Jordan, who works well with people from different backgrounds

Steve, the CEO of a chocolate manufacturing company called Sweet Splash, intends to expand his business to Asia. To facilitate this expansion, he decides to transfer one of his more experienced managers to the targeted country. He wishes to pick a manager who displays high cultural intelligence. Which of the following managers fulfills this requirement? Dave, who believes that his culture is more developed than any other Susan, who works by a rigid set of rules and guidelines Jordan, who works well with people from different backgrounds Keisha, who stereotypes people very often Carlos, who is confident that he has more to teach than to learn

the credibility of your business communication.

The FAIR (Facts, Access, Impacts, Respect) test is intended to evaluate the contemporary relevance of your business's ethics. the financial state of your company. the relationship between stakeholders of different companies. the credibility of your business communication. the profits made by your company's investors.

rapport-building

Sylvie starts her weekly department meetings by asking questions such as, "How was your vacation?" "Did anyone see the football game last night?" and "Who wants to go to lunch after we finish here?" What type of questions are these?

They will perceive the team decisions as important.

Team leader Sean always follows through after meetings by asking all the participants how they are doing with their assigned action items. What effect is this likely to have on the other team members?

norming

Teams rapidly develop shared perceptions and commitment during the _____ stage of team development.

the level of confrontation and directness that is considered appropriate and productive.

The cultural dimension of assertiveness deals with

assertiveness

The cultural dimension that deals with the level of confrontation and directness considered appropriate and productive is called _____. individualism uncertainty avoidance assertiveness performance orientation egalitarianism

transparency

The dominant business ethic in corporate communications is _____, which is "a principle that allows those affected by administrative decisions, business transactions, or charitable work to know not only the basic facts and figures but also the mechanisms and processes. It is the duty of civil servants, managers, and trustees to act visibly, predictably and understandably." expertise transparency caring competence hierarchy

Communication channel

The medium through which a message is transmitted. ex. emails, phone conversations, and face-to-face dialogue

False

The most important stage of group writing is the drafting stage

welcome new ideas

The primary value of having diversity on teams is that it helps them

welcome new ideas.

The primary value of having diversity on teams is that it helps them avoid the storming stage. develop team culture more easily. learn the skill of disassociation. welcome new ideas. focus on performance.

ethics

The rules of conduct or moral principles that guide individual or group behavior are known as transparency. accountability. values. ethics. character.

treating others without courtesy

Tom always drops hand-written reports on his administrative assistant's desk and says, "Type this right away." What type of incivility is Tom committing?

Transparency

Transparency involves sharing all relevant information with stakeholders

Probing questions are intended to analyze a business problem from every angle in order to uncover its root causes.

What are probing questions? Probing questions break the ice and gradually ease people into conversations about shared business interests. Probing questions move from general to specific and are intended to increasingly deconstruct a business issue. Probing questions are intended to analyze a business problem from every angle in order to uncover its root causes. Probing questions focus on what should be done to solve business problems and accomplish business objectives. Probing questions are narrow-ended questions that are actually opinions presented in question form.

not enough time to build relationships

What do professionals identify as the number one challenge of working in virtual teams?

People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

What does research consistently demonstrate about nonverbal communication?

recognizing their feelings as legitimate

What does validating someone entail?

The company is more likely to increase its market share.

What impact does 2-D diversity have on a company?

They find it easier to build rapport.

What impact does it have on long-term virtual teams when they meet in person?

asking yourself essential questions about purpose, strategy, scheduling, and coordination

What is a recommended method of planning thoroughly for meetings?

a social media space where virtual team members can interact spontaneously

What is a virtual watercooler?

foster disassociation

What is one technique that meeting leaders can use to encourage discussion but avoid arguments during the early part of meetings? display subjectivity discourage debate avoid diversity promote association foster disassociation

intelligent observation of nonverbal communication

What is sight-reading? the process of interpreting messages from others into meaning understanding and managing emotions to serve goals intelligent observation of nonverbal communication understanding your emotions as they occur and how they affect you the discipline to hold off emotions to meet long-term intentions

the recommendation that teams start meetings with five minutes of social chat

What is the "Take5" strategy for virtual teams? the theory that virtual teams should not be larger than five members a process for going through five development stages rather than the traditional four the recommendation that teams start meetings with five minutes of social chat a way to use collaboration technology to run meetings more efficiently the five team roles that experts believe all virtual teams must fill

commonly held principles in the business community for acceptable behavior

What is the definition of business ethics? the skills needed to solve and overcome business problems the ability to seize business opportunities when they present themselves communication patterns that are me-oriented, not we-oriented the extent to which employees care for the needs of the company commonly held principles in the business community for acceptable behavior

You might lose track of the larger team discussion.

What is the downside of privately texting a team member during a virtual meeting? You might learn the answer to a question without involving the whole team. You might feel more distant from that particular colleague. You might be able to accomplish a task that is not on the agenda. You might end up derailing the team discussion. You might lose track of the larger team discussion.

Probing questions seek to uncover root causes, while solution-oriented questions focus on what should be done.

What is the main difference between probing questions and solution-oriented questions?

decoding

What is the process of interpreting messages from others into meaning? feedback encoding noise decoding receiver

Planning for Meetings: Essential Questions

What is the purpose of the meeting? What outcomes do I expect? Who should attend? When should the meeting be scheduled? What roles and responsibilities should people at the meeting have?

Team members discuss competing ideas about how the team should approach work.

What is the storming stage of team development? Team members focus on gaining acceptance and avoiding conflict. Team members discuss competing ideas about how the team should approach work. The team decides on a work plan, including their roles, goals, and accountabilities. Teams operate efficiently toward accomplishing their goals. Team members spend time getting to know each other.

summarize what was accomplished

What should the leader do just before closing a meeting?

culture and history

What subjects are appropriate topics of conversation in both China and Russia? religion and art politics and corruption culture and history crime and security personal life and background

triggers

What term is used for events that cause strong, often negative, emotional responses? noise messages hijacking stress triggers

paying attention

When Jamie listens to a customer, she maintains eye contact, nods when appropriate, and ignores her phone when it gives an incoming message alert. Which active listening skill is she using?

synchronizing body language to show empathy

When Leo had to tell Tania that her project had lost its funding, he found himself adopting a slumped posture that was similar to hers. What was Leo doing?

at least 1-2 hours

When a team is assigned a group writing project, how much time should they spend together planning before delegating independent work? at least 10-15 minutes at least 20-30 minutes at least 1-2 hours at least 1-2 days at least 1-2 weeks

False

When developing an agenda to address high-priority items, items of least importance must be placed near the beginning of the agenda

whether the main ideas are strong and clear

When editing a group document, what should be the first thing the team works on?

False

When one is treated poorly, responding aggressively potentially de-escalates a difficult situation and shows one's character and caring.

integrity

When personal values and corporate values are aligned, employees have more transparency. integrity. conflict. autonomy. confidence.

TRUE

When producing group writing, it is important to ensure that the writing reflects the views of the group at every stage—gathering information, drafting initial findings, and editing the final document.

True

When team members experience conflict because they are trying to make sense of competing ideas about how the team should work, they are in the storming stage of team development

eyes

When you are trying to read another person's nonverbal clues, which of the following should you focus on the most? the nose the chin the feet the neck the eyes

disassociation

Whenever he has to present a proposal to his managers, LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive. What process enables LeRoy to do this?

He shares all relevant information with stakeholders.

Which action demonstrates that Joaquin acts with transparency? He shares his company's trade secrets with its competitors. He accepts gifts... and gratuities from clients He keeps conversations with stakeholders confidential. He shares all relevant information with stakeholders. He considers himself accountable only to himself.

The entire team agrees on goals, individual tasks, and ways to be accountable.

Which action is most likely to occur during the norming stage of team development? Beth does not express her opinion because she wants to avoid conflict. Colin and Nargis share competing ideas about how to assign responsibilities. The entire team agrees on goals, individual tasks, and ways to be accountable. Beth, Colin, Nargis, and Jamal each work on individual tasks in preparation for a meeting. Beth, Colin, Nargis, and Jamal each describe how their work history relates to the project.

holding judgment

Which active listening skill involves demonstrating a learner mindset rather than a judger mindset?

lack of time

Which barrier to effective listening involves neglecting listening because of pressing deadlines?

When people form new acquaintances, they avoid physical gestures of welcome.

Which behavior would you most likely see in a low humane orientation culture? Each time people meet, they start by asking how the other person is doing. Discussion of feelings is considered a vital part of decision making. Coworkers frequently volunteer to help each other finish tasks. When people form new acquaintances, they avoid physical gestures of welcome. A business has a task force to eliminate subtle forms of discrimination.

The company will award stock to employees so they can share in the ownership.

Which is most likely to happen in an egalitarian culture? The boss will have a large corner office with many amenities. The company will award stock to employees so they can share in the ownership. The employees will not question the policies that affect them. Employees will give more respect to colleagues who wear business suits. Employees will automatically accept the manager's views during disagreements.

It allows all group members to edit the document in real time.

Which is the advantage of using Google Drive to store group documents? It has a sophisticated version control system that is useful for teams to use. It has a built-in process to guide people through the steps of revision. It has a track changes system that shows all edits back to the beginning of the document. It allows all group members to edit the document in real time. It has a more sophisticated grammar checker than other programs.

green MVS

Which motivational value system is most often guided by concerns that business activities have been thought out carefully and the right processes are put into place to accomplish things?

The four group members work at their assigned tasks efficiently and work together as needed.

Which of the following best describes the performing stage of team development?

High priority on performance orientation

Which of the following business trends is valued across the world?

consistently during all stages of the project

Which of the following correctly describes how often teams should meet when working on group writing? mainly at the beginning of the project mainly at the end of the project only at the beginning and end of the project mainly in the middle of the project consistently during all stages of the project

Gifts generally are not expected on first meeting, and buying someone a meal is a better option.

Which of the following correctly names a characteristic of Brazilian etiquette and customs?

First names are appropriate only after a relationship is well established.

Which of the following correctly names a characteristic of Russian etiquette and customs?

Meetings are scheduled far in advance, and time is viewed flexibly in both countries.

Which of the following correctly states a similarity between Russia and India?

Nick, Julie, Raul, and Ming take turns sharing their background with the others.

Which of the following describes a team in the forming stage of team development?

A. empathy

Which of the following domains of emotional intelligence is the "ability to accurately pick up on emotions in other people and understand what is really going on with them"?

Scott usually greets female colleagues by saying, "Hello there, girls."

Which of the following employees is acting with incivility? Rena displays interest in her coworkers' personal accomplishments. Kathy's motto is "Let's agree to disagree" when contentious issues arise. Ben asks rather than orders his administrative assistant to take care of tasks. Scott usually greets female colleagues by saying, "Hello there, girls." Pilar refuses to multitask when her coworkers are talking to her.

Cho works at coordinating the efforts of the whole team.

Which of the following employees is most likely to be a hub? Jerome pushes for self-reliance and effective use of resources. Rebecca emphasizes the importance of being logical. Jenni hates it when team members are competitive. Cho works at coordinating the efforts of the whole team. Juan loves a fast-moving, competitive work environment.

Len meets everyone in the department by his third day on the job.

Which of the following employees is most likely to be an extrovert? Len meets everyone in the department by his third day on the job. Irina is patient and persevering at long, detailed tasks. Aun takes time to consider the ramifications of every decision. Bob has a small network of colleagues he works with closely. Phil prefers to work alone rather than on a team.

They communicate directly to efficiently deal with work tasks and outcomes.

Which of the following is a trait of individualists?

Darwin focuses on encouraging the growth of coworkers.

Which of the following employees is most likely to have a blue motivational value system? Ted wants to make sure that decisions have been completely thought out. Darwin focuses on encouraging the growth of coworkers. Michele dislikes it when people don't fight back if they have been wronged. Elise wants the team to remain as flexible as possible. Therese gets annoyed when she perceives that people don't take work seriously.

a transparent atmosphere

Which of the following factors reduces the incidence of unethical behavior? opposing personal and corporate values a transparent atmosphere unaccountable business leaders a closed communication structure the subjective interpretation of business values

Meetings begin on time in China, while meeting times are relaxed in Brazil and often start 10 to 15 minutes late.

Which of the following highlights the difference between Chinese and Brazilian etiquette and customs?

C. self-management

Which of the following involves the discipline to hold off on current urges to meet long-term intentions?

self-management

Which of the following is a domain of emotional intelligence?

appreciating visionary approaches to business problems

Which of the following is a feature of a culture with high future orientation?

People prefer tasks with sure outcomes and minimal risk.

Which of the following is a feature of cultures that are high in uncertainty avoidance?

teaching people to be sensitive to all forms of unfairness and unkindness

Which of the following is a feature of cultures with a high humane orientation?

Financial incentives are acceptable motivators.

Which of the following is a feature of cultures with high performance orientation?

Expressions of loyalty and sympathy are valued.

Which of the following is a feature of cultures with low performance orientation?

Leaders expect employees to comply with their decisions because of their authority.

Which of the following is a feature of hierarchical cultures? Salary ranges between the top and the bottom of an organization are quite narrow. Subordinates do not take responsibility for the mistakes of leaders. People of all ranks are encouraged to voice their opinions openly. Leaders expect employees to comply with their decisions because of their authority. People tend to distribute and share power evenly.

Now that we know we want to reduce the company budget, what subcategories should we consider?

Which of the following is a funnel question? What did you learn in the meeting you had with our colleagues in Baltimore last week? Now that we know we want to reduce the company budget, what subcategories should we consider? In what way do you think our shipping practices contribute to our high expenses? How can we reduce our expenses for office supplies to meet our budget goals? Is your suggestion consistent with our goal to reduce our overall budget?

Disagree graciously.

Which of the following is a guiding principle on improving civility in society and the workplace?

Experts in different locations can pool their skills and knowledge.

Which of the following is a reason in favor of using virtual teams? Working within several time zones is easier than working in one zone. Experts in different locations can pool their skills and knowledge. People on virtual teams find it easier to build trust and rapport. Communication technology eliminates human reliance on nonverbal signals. Going through the forming and norming stages are easier to do long distance.

to save money

Which of the following is a reason that organizations use virtual teams?

a nod to indicate acknowledgement

Which of the following is a sign of a person paying attention? a closed body position a slouched and relaxed position a cursory glance accompanied by a smile a nod to indicate acknowledgement a deep breath to relax oneself

How can we reduce our expenses for office supplies to meet our budget goals?

Which of the following is a solution-oriented question? What did you learn in the meeting you had with our colleagues in Baltimore last week? Now that we know we want to reduce the company budget, what subcategories should we consider? In what way do you think our shipping practices contribute to our high expenses? How can we reduce our expenses for office supplies to meet our budget goals? Is your suggestion consistent with our goal to reduce our overall budget?

D. Build up the courage to have a difficult conversation.

Which of the following is a strategy to improve relationship management?

C. Examine strategies for overcoming impulses that compete with achieving your long-range goals.

Which of the following is a strategy to improve self-management?

asking thoughtful, important questions

Which of the following is a strength of introverts? gaining the support of other colleagues acting quickly if they see an advantage asking thoughtful, important questions making a positive first impression meeting people at large social events

They stay in contact with and work through extended networks built on family and friends.

Which of the following is a trait of collectivists?

They spend a higher percentage of work conversations on work-related topics.

Which of the following is most likely to be true about the people who exhibit high self-management? They show a sincere interest in others' efforts, ideas, and successes. They react defensively and with a me-first attitude when threats are perceived. They spend a higher percentage of work conversations on work-related topics. They frequently vent frustrations without a constructive work purpose. They are unable to control their emotional impulses.

B. They seize any opportunity to talk about their own past accomplishments.

Which of the following is most likely to be true of those people who have low empathy?

I really want to understand what went wrong and find a solution we both can accept.

Which of the following is the best opening for a difficult conversation?

E. self-awareness

Which of the following is the process of accurately understanding one's own emotions as they occur and how they affect one's behavior and thought?

ensuring fair discussion of each agenda item in a meeting

Which of the following is the role of a facilitator?

Co-culture is a combination of elements from different cultures.

Which of the following is true of a co-culture?

A person's reputation for competence is influenced by his or her communication skills.

Which of the following is true of competence? A person's reputation for competence is influenced by his or her communication skills. Competence is best acquired by reading about the topic rather than through experience. Competence is an inherited trait and cannot be developed through experience. Competence is demonstrated by taking a passive role in business. Too much emphasis on results decreases the perception of a person's competence.

Most organizations are moving toward flatter communication structures.

Which of the following is true of contemporary organizational culture? Most organizations are moving toward flatter communication structures. Companies no longer require employees to keep work-information confidential. Credibility is seldom a basis for effective communication in the business world. The communication structures implemented by most organizations are closed. Organizations that work in low-trust environments are the most successful.

It is an important basis for effective communication.

Which of the following is true of credibility? Its importance in the post-trust era has decreased. People gain credibility more easily than they lose it. It is an important basis for effective communication. Neither words nor actions can damage a reputation for credibility. It has no relationship to transparency and accountability.

They spend most of their time discussing work-related issues.

Which of the following is true of high-performing teams?

They embrace differing viewpoints and conflict.

Which of the following is true of high-performing teams? They spend more time discussing social issues. They embrace differing viewpoints and conflict. They spend little time discussing values and goals. They build a work culture around personal hobbies. They do not waste time discussing their purposes.

Allow those with limited English ability enough time to process their thoughts into English.

Which of the following is useful advice on conducting business across cultures with those who have limited English ability?

I-statements

Which of the following makes comments sound more conciliatory and less accusing?

People across cultures interpret behavior differently.

Which of the following must be kept in mind while building cross-cultural relationships?

Erin proceeds to implement a deal after a verbal agreement has been reached.

Which of the following people is most likely from a culture that is low in uncertainty avoidance?

taking minutes in real time

Which of the following practices helps to increase buy-in from virtual meeting participants?

flexible

Which of the following qualities is characteristic of people who are hubs?

thoughtful

Which of the following qualities is more characteristic of introverts?

"What do you think about this idea?"

Which of the following questions will best help virtual teams profit from diversity by capturing the perspectives of all team members? "What professional background do you bring to this project?" "What are the unfinished items from the last meeting?" "What did you do over the weekend?" "What do you think about this idea?" "What would our stakeholders think about this?"

a deadline

Which of the following should be associated with every action item that a team decides upon in a meeting?

a deadline

Which of the following should be associated with every action item that a team decides upon in a meeting? a deadline relevant stakeholders a discussion point open issues a rationale

expected outcomes

Which of the following should be included in an agenda?

expected outcomes

Which of the following should be included in an agenda? action items and responsibilities expected outcomes key decisions taken open issues deadlines for action items

a loud party with a large group

Which of the following situations would an extrovert prefer?

Managing difficult conversations with success requires self-awareness.

Which of the following statements about difficult conversations is true? The either/or approach is the most effective way to handle difficult conversations. Finding common ground while conversing escalates group tension. Adopting a judgmental mind-set makes discussions flow more easily. Managing difficult conversations with success requires self-awareness. Disagreeing diplomatically involves modifying your opinion to mirror that of others.

They acknowledge that members of other cultures possess unique knowledge.

Which of the following statements about people with learner mind-sets is true?

Popular culture plays an important role in the formation of negative stereotypes.

Which of the following statements about stereotyping is true? Certain cultures can never be stereotyped. Positive stereotypes, if rigid, are acceptable. Popular culture plays an important role in the formation of negative stereotypes. People with high CQs have the hardest time letting go of stereotypes. Stereotyping occurs mainly in Western nations and is rarely seen in the East.

Character is especially important in long-term, collaborative relationships.

Which of the following statements accurately describes the role played by character in the establishment of credibility? Character has become less important in the post-trust era. Character-based traits are the least important determinants of trust in the workplace. A decrease in transparency positively influences character. Character is especially important in long-term, collaborative relationships. An increase in accountability adversely affects character.

"Let's make sure everyone feels included in the decision-making."

Which of the following statements best expresses a typical concern of someone with a blue MVS?

Titles are typically used in the workplace unless directed otherwise.

Which of the following statements correctly names a characteristic of etiquette and customs in India?

Aren't you interested in trying new techniques?

Which of the following statements is a judger statement rather than a learner statement?

I feel that I was not given a chance to explain my actions.

Which of the following statements is an example of disagreeing diplomatically?

Cultural dimensions are factors that help you understand a culture's underlying goals and motivations.

Which of the following statements is true of cultural dimensions? Cultural dimensions are temporary and change considerably within each generation. Cultural dimensions are the impermanent sets of related norms and values of a culture. Cultural dimensions are factors that help you understand a culture's underlying goals and motivations. Cultural dimensions tend not to distinguish independent cultures from interdependent cultures. Cultural dimensions apply to material things but not to abstractions like concepts of time.

C. interpersonal communication process

Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

10:00 a.m. Tuesday

Which of the following would be the most productive time to schedule a meeting?

storming

Which stage of team development do virtual teams sometimes skip?

rotating team leaders

Which technique helps virtual teams to remain energized while working toward their goals? rotating team leaders eliminating the leader role rotating team facilitators eliminating the facilitator role creating agendas in real time

poverty

Which topic should you avoid discussing in both Brazil and India? poverty deforestation religion politics personal life

Learning another culture's language helps you understand its people better.

While evaluating the various courses available at the University of Radcliffe, Marcie skips over the language brochures. She believes that learning a new language is unnecessary; English is considered the global business language and she speaks it fluently. Which of the following statements, if true, makes her decision a bad one? Businessmen around the world have begun to speak English with increasing fluency. It takes more than a common language to conduct a successful business deal. Communication patterns across cultures rarely differ. Learning another culture's language helps you understand its people better. People do not necessarily accept someone just because that person speaks their language.

People are hard-wired to feel emotions about a situation before they reason it out.

Why does emotional hijacking occur? People are hard-wired to feel emotions about a situation before they reason it out. People spend too much time developing self-awareness, so they become overly emotional. People have a high emotional intelligence, which makes them less emotional. People experience a great deal of physiological noise that interferes with reasoning. People deliberately use their emotions to manipulate the reactions of others.

They are expected to become important business markets.

Why is it important to learn about the customs and etiquette of Brazil, Russia, India, and China in particular? They are the closest allies of the United States. Their cultures are most similar to the culture of the United States. They have the most difficult cultures to learn. Their business practices are more advanced than those of other countries. They are expected to become important business markets.

National

_____ culture tends to be more permanent and enduring than other types of culture.

Individualism and collectivism

_____ deal with the levels of independence and interdependence that people in a society possess and encourage. Individualism and collectivism Hierarchy and egalitarianism Performance orientation and future orientation Gender egalitarianism and humane orientation Uncertainty avoidance and emotional intelligence

Mitigating information

_____ involves favorable explanations for why others have behaved in a certain way. Decoding Relationship management Self-management Mitigating information Emotional hijacking

Incivility

_____ is "rudeness and disregard for others in a manner that violates norms for respect."

Cultural intelligence

_____ is a measure of your ability to work with and adapt to people from other backgrounds. Intelligence quotient Emotional quotient Cultural intelligence Emotional intelligence Cultural quotient

Disassociation

_____ is a process by which professionals accept critique of their ideas without taking it personally and becoming defensive. Disassociation Clarification Association Validation Communication

Ethnocentrism

_____ is the belief that your own culture is superior to all others. Individualism Collectivism Ethnocentrism Egalitarianism Assertiveness

Humane orientation

_____ is the degree to which an organization or society encourages and rewards individuals for being fair, altruistic, friendly, generous, caring, and kind. Performance orientation Future orientation Humane orientation Individualism Egalitarianism

B. Encoding

_____ is the process of converting meaning into messages composed of words and nonverbal signals.

Association

_____ is the psychological bonding that occurs between people and their ideas.

C. Semantic

_____ noise occurs when communicators apply different meanings to the same words or phrases

Individualism

_____ refers to a mind-set that values choice more than obligation. Collectivism Egalitarianism Individualism Hierarchy Assertiveness

character

_____ refers to a reputation for adhering to high moral and ethical values. competence character community transparency accountability

Team culture

_____ refers to a set of shared perceptions and commitment to collective values, norms, roles, responsibilities, and goals. Team communication Team development Team identity Team ethics Team culture

Uncertainty avoidance

_____ refers to how cultures socialize members to feel in novel, surprising, or extraordinary situations.

competence

_____ refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done. transparency accountability power competence character

Civility

______ is a show of respect for the dignity and importance of others. Synchronizing Civility Decoding Empathy Optimism

Resources

deal with the financial, space, time, and other investments necessary to employ particular channels of communication.

Gender egalitarianism

deals with the division of roles between men and women in society

Cultural dimensions

fairly permanent and enduring sets of related norms and values

Culture

includes the shared values, norms, rules, and behaviors of an identifiable group of people who share a common history and communication system. ex. national, organizational, team

Richness

involves the level of immediacy and number of cues available.

Outgroup homogeneity effect

the tendency to think members of other groups are all the same.

Interpersonal communication process

the process of sending and receiving verbal and nonverbal messages between two or more people. involves the exchange of simultaneous and mutual messages to share and negotiate meaning between those involved

Post-trust era

the public overwhelmingly views businesses as operating against the public's best interests, and the majority of employees view their leaders and colleagues skeptically

Corporate values

the stated and lived values of a company

Projected cognitive similarity

the tendency to assume others have the same norms and values as your own cultural group.

Credibility

your reputation for being trustworthy the degree to which others believe or trust in you