BMA Chapter 15 Key Concepts

A company refused to refund $10 to more than 4,000 customers. This situation might result in the use of...

a class action suit

A person who compares product information on label is using the consumer right to...

be informed

True or False: An implied warranty is usually printed in the owner's manual of a product.

false

True or False: The U.S. Consumer Product Safety Commission is responsible for regulating the safety of food.

false

If a person returns an item as new for a refund after using it, this violates the consumer responsibility to be...

honest

The first step in the buying decision-making process is to...

identify your needs

The most reliable consumer information source will usually be...

reports from consumer testing organizations

Most consumer complaints are resolved by...

returning to the place of purchase

Which of the following is an example of a non-store shopping location? club warehouse vending machine factory outlet hypermarket

vending machine