BMGT 1327
An industry-level strategy that is best suited to changes in the organization's external environment is a(n)____. Question options: positioning differentiation growth adaptive diversification
Adaptive
Which of the following is a viable strategy for changing organizational culture? Question options: allow employees to personalize their offices use behavioral substitution and behavioral addition select job applicants with appropriate values and beliefs eliminate the company dress code all of these
All of these
Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs? Question options: Treat group differences as important, but not special. Set high but realistic goals. Tailor opportunities to individuals, not groups. Find the common ground. All of these are examples of diversity principles.
All of these are examples of diversity principles.
Which of the following team sizes usually provides the best performance? Question options: 2 to 3 6 to 9 15 to 20 more than 20 All sizes tend to perform equally well.
6 to 9
As a general rule, managers prefer written communication methods over oral communication methods. Question options: True False
F
Which of the following is an advantage associated with the use of project teams? Question options: flexibility reduction or elimination of communication barriers increased cooperation among separate departments faster design process all of these
all
The two types of objective controls managers use are: Question options: output and input administrative and participative self-control and organizational control autonomous and individualized behavior and output
behavior and output
When Robin was told that her favorite store would no longer stock her favorite brand of clip-on earrings, she assumed this meant that the company was no longer producing clip-on earrings; even though that was not the case. Robin's incorrect assumption was due to _____. Question options: selective perception kinesics closure defensive bias attribution
closure
In terms of the basic methods of control, __________ control is an improvement over __________ control because it attempts to eliminate or shorten the delay between performance and feedback about the performance. Question options: feedback; concurrent concurrent; feedback feedback; feedforward feedforward; feedback concurrent; stasis
concurrent; feedback
A company decided to solicit ____ from the company's best customers. From the information gathered, the company learned that it needed to modify its invoice form and that the sales staff needed to engage in more follow up. Question options: empathetic feedback participative feedback solicited feedback constructive feedback motivational feedback
constructive feedback
Control is a(n) __________ process. Question options: standardized, periodic, and cybernetic flexible, intermittent, and automated standardized, periodic, and robotic continuous, flexible, and automated continuous, dynamic, and cybernetic
continuous, dynamic, and cybernetic
According to Kohlberg's model of moral development, people at the __________ make decisions that conform to societal expectations. Question options: unconventional level preconventional level conventional level postconventional level amoral level
conventional level
E-Lab (the "E" stands for experience) has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. Each member of the group is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. E-Lab uses ____ to make its project teams more efficient. Question options: synergistic goals stretch goals cross training vestibule training OJT training
cross training
A leading coatings and paints manufacturer established a team that resulted in a significant increase in plant availability and a decrease in plant downtime. Previously, the plant had lost considerable time daily because the assembly line had to be cleaned whenever the production schedule called for a different color, etc. to be produced. This team, which was composed of employees from several different departments, exemplifies a(n) ____. Question options: multifunctional team normative team virtual team cross-functional team ad hoc team
cross-functional team
Lopez was injured at work when a warehouse shelving unit fell on him. According to attribution theory, his co-workers assumed the accident was due to the shelves being improperly anchored to the wall. His coworkers are guilty of _______ . Question options: fundamental attribution error reactive perception error error of culpability proactive perceptual error defensive bias
defensive bias
The primary benefit of the ____ paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity. Question options: discrimination and fairness paradigm access and legitimacy paradigm learning and effectiveness paradigm personal integration paradigm sociocultural paradigm
discrimination and fairness paradigm
The three formal communication channels in organizations are categorized as ____. Question options: downward, horizontal, and upward hierarchical, functional, and organizational horizontal, vertical, and grapevine upward, dyadic, and downward vertical, horizontal, and dyadic
downward, horizontal, and upward
Refer to Wegmans. Because the company invests so heavily in employee training and then empowers employees to make decisions, Wegmans' managers increase employee ____. Question options: goal setting valence expectancy instrumentality equity
expectancy
____ is a reinforcement strategy which weakens a behavior over time because the behavior has no consequences, positive or negative. Question options: Positive reinforcement Negative reinforcement Punishment Reinforcement reversal Extinction
extinction
One way that teams can be broadly classified as either ____. Question options: functional or departmental local or national line or staff centralized or decentralized functional or cross-functional
functional or cross-functional
Refer to Unilever. After studying the problem, the executive committee discovered that the company recruited the same number of men and women, but women were not being promoted to the top management positions. This probably resulted from the existence of a(n) ____. Question options: executive box impervious chain of management missing ladder rung glass ceiling gender affirmation
glass ceiling
Unlike an executive information system, a decision support system (DSS) ____. Question options: speeds up and simplifies the acquisition of information does not process data helps managers understand problems and potential solutions by acquiring and analyzing information with sophisticated models can be used to replace all managerial decision making removes decision-making bottlenecks by creating a problem organization table
helps managers understand problems and potential solutions by acquiring and analyzing information with sophisticated models
Diversity helps companies grow by ____. Question options: creating discrimination benchmarks improving the quality of problem solving undoing targeting mistakes requiring the centralization of all marketing and human resources activities punishing those who have engaged in discrimination
improving the quality of problem solving
The crew renovating the downtown area accidentally dug up the sidewalk belonging to a privately owned section of the sidewalk, because they understood that all sidewalks were to be replaced. The crew was actually supposed to replace all city-owned sidewalks. In terms of the communication process, the crew members engaged in ____. Question options: selective perception incorrect decoding improper encoding negative feedback noise filtering
incorrect decoding
A table showing the order frequencies as well as the average dollar value of the orders of different segments of a catalog retailer's market would be an example of ____. Question options: an MIS perceived knowledge raw data information influential knowledge
info
The central concern of the job characteristics model (JCM) is: Question options: internal motivation synergy task identification time-motion studies a value-added measure
internal motivation
A concert pianist had always wanted to play jazz and was elated when he got the opportunity to play piano with a group of talented New Orleans jazz musicians. He experienced a(n) ____ reward. Question options: extrinsic physiological assigned tangible intrinsic
intrinsic
Refer to Unilever. This is an example of a diversity program because it ____. Question options: is a punitive approach to employee relations is done voluntarily has been dictated by affirmative action legislation is designed to compensate for past discrimination is accurately described by none of these
is done voluntarily
When Lilah saw her guest wrinkling her nose, she realized that she should have changed the litter in her cat box. Nose wrinkling is an example of communication through ____. Question options: proxemics kinesics paralanguage semiotics pseudo-language
kinesics
A(n) __________ function is an activity that contributes directly to creating or selling the company's products. Question options: staff line mechanistic organic charted
line
Which of the following is one of the primary tasks faced by managers who want to improve organizational communication? Question options: controlling kinesics managing small group communication managing organization-wide communication eliminating the grapevine maintaining vertical communication channels
managing organization-wide communication
The two basic methods of capturing information are ____. Question options: systematic and unsystematic planned and unplanned continuous and intermittent functional and hierarchical manual and electronic
manual and electronic
Group cohesion tends to be relatively strong at the ____ stage of team development. Question options: storming norming forming conforming informing
norming
Which of the following kinds of team is always temporary? Question options: cross-functional team project team standing committee self-managing team virtual team
project team
In the perceptual process, ____ is the process of remembering interpreted information. Question options: apprehension organization interpretation retention activation
retention
Which of the following training methods is most appropriate when the objective of training is practicing, learning, or changing behaviors? Question options: group discussions planned readings and lectures role-playing case studies films and videos
role-playing
Workplace deviance can be categorized by how deviant the behavior is and: Question options: how the behavior was motivated where the motivation occurred the target of the deviant behavior the intent of the violator organizational norms
the target of the deviant behavior
The two basic kinds of inequity are ____. Question options: performance and situational inequities underreward and overreward balanced and unbalanced rewards intrinsic and extrinsic inequities higher-order and lower-order inequities
underreward and overreward
The three basic measures of inventory are inventory turnover, average aggregate inventory, and ____. Question options: inventory depreciation inventory amortization weeks of supply multifactor inventory speed of obsolescence
weeks of supply
According to the text, which of the following is a pitfall of planning? Question options: the acceptance of sacrificing solutions a false sense of certainty based on faulty assumptions the inability of organizational line personnel to accept the long-term benefit of planning the requirement for expensive employee training before plans can be effectively implemented outsourcing
A false sense of certainty based on faulty assumptions
As direct competitors, UPS and FedEx would have ____. Question options: a low degree of resource variability a high degree of market commonality a low degree of competitive inertia a low degree of market commonality a high degree of resource synergy
A high degree of market commonality
Downsizing has thinned the ranks of hospital personnel. Hospital employees were adamantly resisting any more change. What method could hospital administrators use to manage this resistance? Question options: educate employees about the need for change let the employees participate in implementing the change process provide significant managerial support let employees discuss and agree on who will do what after change occurs any or all of these
Any or all of these
__________ is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance. Question options: Optimization Customer churn Balanced scorecard Customer defection Financial ratio analysis
Balanced scorecard
According to Michael Porter, five industry forces determine an industry's overall attractiveness and potential for long-term profitability. Which of the following is one of those forces Porter identified? Question options: existence of complementary products organizational structure existing benchmarks span of management bargaining power of suppliers
Bargaining power of suppliers
To minimize the problems inherent in firing employees, managers should do which of the following? Question options: Before firing employees, managers should give them a chance to improve. Employees should be fired if they develop a health problem that will put an unforeseen burden on the company's insurance carrier. Employees should never be fired in private. While written records are not necessary, managers should be sure to verbally report the reason for the firing to the human resource department. None of these statements describes what a manager should do to minimize the problems inherent in firing employees.
Before firing employees, managers should give them a chance to improve.
____ is the measure of the intensity of competitive behavior between companies in an industry. Question options: Character of culture Competitive barrier Character of the rivalry Benchmarked rivalries Product substitutability
Character of the rivalry
Refer to Gore. When introduced, Gore-Tex fabric gave its manufacturer W. L. Gore a _____. Question options: discontinuous change competitive advantage product-driven vision generational product results-driven change
Competitive advantage
Which of the following is NOT a dimension of the political/legal component of the general environment that governs and regulates business behavior? Question options: legislation competitive products court decisions regulation customer-initiated lawsuits
Competitive products
Refer to Hewlett-Packard. There was a deep sense of distrust at HP when Hurd replaced Carly Fiorina as CEO. Which leadership behavior should Mark use to help improve the situation? Question options: Participative leadership Locus of control Leader-member relations Cognitive abilities Consideration
Consideration
On Saturday, the manager of Tony's Pizza had to deal with an employee with a hangover, a missing server, and an unusually large number of customers. Monday was a slow day, and another employee fell asleep behind the prep table. Both employees came to work not ready to work their hardest. According to what management principle should the manager be expected to have treated these two workers? Question options: principles of bureaucratic management contingency approach to management principles of administrative management systems approach to management human relations approach to management
Contingency approach to management
Imagine Dow Chemical is conducting a situational analysis. According to its sales, Dow is the second largest chemical company in the world. BASF is the largest. Both companies use a similar strategy. Within Dow's situational analysis, BASF would be classified as a ____. Question options: cash cow primary firms unrelated firm core firm secondary firm
Core firm
____ are workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged. Question options: Creative work environments Innovative societies Homogeneous work environments Participative work teams Empathetic work stations
Creative work environments
__________ is the extent to which it is possible to implement each step in the control process. Question options: Control feasibility Cybernetic feasibility A quasi-control assessment A balanced scorecard assessment Information management
Cybernetic feasibility
A technology ____ begins with the birth of a new technology and ends when that technology reaches its limits and dies as it is replaced by a newer, substantially better technology. Question options: process pattern cycle hierarchy continuum
Cycle
____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs. Question options: Disparate treatment Adverse harassment The four-fifths rule Deliberate negative reinforcement Inequitable discrimination
Disparate treatment
Refer to Yuengling. Yuengling's objective to pay off its loan for a new $50 million brewery within five years was an example of a ____ goal. Question options: generational learning-based distal options-based proximal
Distal
____ is the perceived degree to which outcomes and rewards are fairly distributed or allocated. Question options: Procedural justice Distributive justice Equity Postconventional perception Process objectivity
Distributive justice
Which of the following statements explains why diversity actually makes good business sense? Question options: Diversity increases an organization's retained earnings. Diversity helps companies attract and recruit talented employees. Diversity makes individuals whole by returning them to the condition or place they would have been had it not been for discrimination. Diversity allows a company to act with economic responsibility. Diversity eliminates glass ceilings.
Diversity helps companies attract and recruit talented employees.
A manager striving to improve organizational _______________ is accomplishing tasks that help achieve organizational objectives. Question options: efficiency effectiveness functionality synergy productivity
Effectiveness
____ is the accomplishment of tasks that help fulfill organizational objectives. Question options: Benchmarking Optimizing Satisficing Efficiency Effectiveness
Effectiveness
One of the benefits of planning is how it ____. Question options: improves vertical integration of departments encourages people to engage in behaviors directly related to goal accomplishment encourages people to remain with the company, rather than go to work for the competition eliminates the need for change agents makes a long-term mission statement redundant
Encourages people to engage in behaviors directly related to goal accomplishment
One of the benefits of planning is how it ____. Question options: encourages people to work harder for extended periods encourages people to try a variety of different ways to do others' jobs reduces employee turnover creates a mechanistic environment does none of these
Encourages people to work harder for extended periods
What is the term used to describe the degree of concern people have about an ethical issue? Question options: Ethical intensity Social consensus Temporal immediacy Magnitude of consequences Ethical valence
Ethical intensity
Which of the following is NOT one of the five industry forces that determine an industry's overall attractiveness and potential for long-term profitability? Question options: character of the rivalry existing complementary products bargaining power of suppliers threat of substitute products bargaining power of buyers
Existing complementary products
Activity-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution. Question options: True False
False
Diversity exists in organizations when there is a variety of demographic, cultural, and personal differences among the customers who do business with them. Question options: True False
False
The goal of a company was to reduce the expenses incurred by the sales force. A manager examining weekly expense sheets would be using which of the accepted methods for tracking progress toward goal achievement? Question options: setting realistic and attainable goals gathering and providing performance feedback developing concrete action plans making sure goals are measurable comparing dynamic with mechanistic goals
Gathering and providing performance feedback
What are the two types of external organizational environments? Question options: general and the specific public and private global and the national organizational and the interpersonal market-specific and the product-specific
General and specific
____ says that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement. Question options: Equity theory Goal-setting theory Reward theory Expectancy theory The theory of instrumentality
Goal-setting theory
A news article on Latin America read, "Mexico is the closest Latin America gets to the U.S. both geographically and culturally." According to Hofstede, this means the Mexican culture ____. Question options: does not support individualism is strong in power distance has a masculine orientation is not oriented towards individualism is accurately described by all of these
Has a masculine orientation
United Fruit Company is the owner of the Chiquita brand of bananas. United Fruit emphasized how the fruit was to be picked and packed for transportation and shows no concern for the workers. United Fruit can be considered using _____ type of managing. Question options: Achievement Charisma Consideration initiating structure Vision
Initiating structure
____ are the rewards associated with performing a task or activity for its own sake. Question options: Extrinsic rewards Intrinsic rewards Motivational cues Performance valences Physiological rewards
Intrinsic rewards
__________ means increasing the number of tasks in a particular job and giving workers the power to make decisions about their own work. Question options: Job enrichment Job rotation Job specialization Job enlargement Job design
Job enrichment
____ help companies meet the legal requirement that their human resource decisions be job-related. Question options: Job analyses, task evaluations, and employee-needs assessment Job descriptions, external environments, and employee mapping Job specifications, job analyses, and job descriptions Job analyses, task specializations, and external environments Internal environments, external environments, and job descriptions
Job specifications, job analyses, and job descriptions
As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high performing employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function? Question options: Planning Organizing Leading Controlling Evaluating
Leading
____ is defined as getting work done through others. Question options: Management Planning Organizing Strategizing Controlling
Management
According to the S.M.A.R.T. guidelines, goals should be ____. Question options: Service-oriented Measurable Rational Tactical Actionable
Measurable
Typical responsibilities for ____ include coordinating and linking groups, departments, and divisions within a company. Question options: top managers middle managers vice presidents team leaders first-line managers
Middle managers
Who is responsible for the creation of tactical plans? Question options: team leaders lower-level managers middle managers top managers staff advisors
Middle managers
Which of the following countries has the largest direct foreign investment in the United States? Question options: Netherlands Germany Japan Canada United Kingdom
Netherlands
Refer to Dofasco. The company's commitment to triple the bottom line and to keeping its employees happy is indicative of Dofasco's ____. Question options: organizational hierarchy general environment organizational culture environmental munificence specific environment
Organizational culture
__________ is the collection of activities that transforms inputs into outputs that customers value. Question options: Reengineering Functionalization Organizational structure Production positioning Organizational process
Organizational process
__________ is the vertical and horizontal configuration of departments, authority, and jobs within a company. Question options: Departmental mapping Organizational charting Organizational structure Organizational configuration Functionalization
Organizational structure
A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function? Question options: making things happen organizing controlling motivating leading
Organizing
Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy had to sit in direct sunlight without benefit of air conditioning and became messy. Nestlé adopted an innovation strategy and developed Chocostick, a liquid chocolate, which is very popular. Solving this problem involved what management function? Question options: planning meeting the competition making things happen organizing people, processes, and projects leading
Planning
An organization which is a ____ in terms of its adaptive strategy would NOT follow a consistent strategy. Question options: defender pioneer analyzer reactor prospector
Reactor
__________ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service, and speed. Question options: Pooling interdependence Reciprocating interdependence Reengineering Repositioning Manufacturing conversion
Reengineering
____ is the process of gathering information about job applicants to decide who should be offered a job. Question options: Job validation Pool enrichment Recruiting Selection Job inventorying
Selection
Which of the following statements about semi-autonomous work groups is true? Question options: Semi-autonomous work groups are not typically cross-trained. Semi-autonomous work groups have low team autonomy. Semi-autonomous work groups can control and change the design of the team. Semi-autonomous work groups have the authority to make decisions and solve problems related to the major tasks of producing a good or service. Semi-autonomous work groups are accurately described by none of these.
Semi-autonomous work groups have the authority to make decisions and solve problems related to the major tasks of producing a good or service.
A ____, also called a SWOT analysis for strengths, weaknesses, opportunities, and threats, is an assessment of the strengths and weaknesses in an organization's internal environment and the opportunities and threats in its external environment. Question options: market audit firm-level strategy competitive advantage differentiation analysis situational analysis
Situational analysis
An organization is experiencing ____ when there is a discrepancy between upper management's intended strategy and the strategy actually implemented by the lower levels of management. Question options: horizontal conflict character of the rivalry strategic dissonance competitive inertia an organizational roadblock
Strategic dissonance
Which of the following statements about total quality management (TQM) is true? Question options: TQM is an integrated organization-wide strategy for improving product and service quality. TQM is a specific technique used to reposition a company's product so as to justify higher prices. TQM is based on four mutually reinforcing principles: customer focus, customer satisfaction, participative management, and delegation. TQM was developed and is monitored by the International Organization of Standards. All of these statements about TQM are true.
TQM is an integrated organization-wide strategy for improving product and service quality.
In terms of innovation streams, what ____ occurred when customers purchased flat-screen computer monitors to replace the older, bulkier monitors. Question options: technological substitution technological expansion reengineering demarketing the pioneering era
Technological substitution
Which of the following statements about social loafing is true? Question options: Social loafing only occurs in organizational settings. The consequences of social loafing include a loss of efficiency. Social loafing creates an accommodative decision-making climate. Social loafing preempts the usefulness of brainstorming. Social loafing cannot occur if there is a group leader.
The consequences of social loafing include a loss of efficiency.
____ are responsible for creating a positive organizational culture through language and action. Question options: Top managers Middle managers Team leaders Supervisors Group facilitators
Top managers
According to expectancy theory, instrumentality is strong when employees believe that improved performance will lead to better and more rewards. Question options: True False
True
Elton Mayo was one of the first researchers to focus on studying human relations management. Question options: True False
True
Encouraging worker participation in goal setting, making goals public, and getting top management's support are all recommended ways to increase goal commitment in a company. Question options: True False
True
In diversity pairing, people of different cultural backgrounds are paired together for mentoring. Question options: True False
True
Surface-level diversity refers to differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure. Question options: True False
True
The primary benefit of the discrimination and fairness paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity. Question options: True False
True
The process of rational decision making emphasizes the use of systematic procedures to arrive at optimal solutions. Not all processes of decision making follow suit. Question options: True False
True
The three kinds of operational plans are single-use plans, standing plans, and budgets. Question options: True False
True
There are four conditions that must be met if a firm's resources are to be used to achieve a sustainable competitive advantage. The resources must be valuable, rare, imperfectly imitable, and nonsubstitutable. Question options: True False
True
The __________ determined that companies can be prosecuted and punished for the illegal or unethical actions of employees, even if management didn't know about the unethical behavior. Question options: U.S. Sentencing Commission Guidelines U.S. Supreme Court U.S. Department of Labor U.S. Equal Employment Opportunity Commission Federal Trade Commission
U.S. Sentencing Commission Guidelines
Environmental ____ is affected by environmental complexity, change, and resources. Question options: uncertainty differentiation difficulty essence entrepreneurship
Uncertainty
What is social responsibility? Question options: a business's obligation to pursue policies, make decisions, and take actions that benefit society a business tactic used to create relationship bonds with customers what companies are obliged legally to do to protect their external environments a business's responsibility to its shareholders the fact businesses are responsible for monitoring their social environments so they can satisfy the needs of their customers
a business's obligation to pursue policies, make decisions, and take actions that benefit society
The _________ paradigm focuses on the acceptance and celebration of differences to ensure that the diversity within the company matches the diversity found among primary stakeholders. Question options: Discrimination and fairness Fairness and effectiveness Access and legitimacy Business growth Learning and effectiveness
access and legitimacy
The owner of a small local chain of retail stores that target affluent women and carry eclectic lines of wrapping paper, stationery, invitations, and gifts has expressed a strong need to expand nationwide. According to McClelland's Learned Needs Theory, the owner has a need for ____. Question options: achievement esteem growth self-actualization affiliation
achievement
The Finnish government is working to change the perception of older workers and encourage Finnish companies to abandon mandatory retirement plans. What kind of surface-level diversity is the Finnish government hoping to achieve? Question options: age attitudes beliefs ethnic values
age
To which of the following aspects of the human resource management process does U.S. Federal employment law apply? Question options: selection decisions compensation decisions performance appraisals training and development activities all of these
all
Which of the following is a reason teamwork can be more satisfying than traditional work? Question options: Teamwork often allows teams to receive proprietary business information that is only available to managers. Teamwork provides team members with unique work opportunities. Teamwork gives workers a chance to improve their skills. Teamwork gives workers unique leadership responsibilities which enable them to build individual leadership skills. All of these are reasons why teamwork can be more satisfying than traditional work.
all
Refer to Unilever. What are the potential benefits of this diversity program? Question options: the avoidance of expensive lawsuits the improvement of marketplace understanding increased problem-solving abilities the ability to attract and retain a better workforce all of these
all of these
Two critical steps are required to make sure that data can be accessed by authorized users and no one else. They are ____. Question options: authentication and authorization authorization and empowerment delegation and empowerment encryption and empowerment authentication and encryption
authentication and authorization
Companies may determine standards by ____. Question options: benchmarking other companies implementing vertical loading using outsourcing taking corrective action doing all of these
benchmarking other companies
Which of the following gives top managers a quick, convenient way to address their work forces via oral communication? Question options: televised speeches and meetings videotaped speeches and meetings broadcast voice mail corporate talk shows all of these
broadcast voice mail
How are organizations using teams to help increase customer satisfaction? Question options: by instituting a system of increased formalization throughout the organization by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements by creating outsourcing opportunities that improve organizational effectiveness and efficiency by creating economies of scale by developing ideal solutions to organizational problems through the use of information management systems (most notably expert systems) by taking direct responsibility for service quality
by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements
Which of the following is an internal recruiting method? Question options: employee referrals career paths walk-ins employment services advertisements
career paths
Organizational authority is traditionally characterized by: Question options: chain of command empowerment behavioral informality reengineering all of these
chain of command
Refer to Urban Legends. Many urban legends are transmitted through the Internet, which could be described as a(n) ____. Question options: information conduit communication medium information medium transfer channel paralanguage conduit
communication medium
By examining checkout data, supermarkets have learned that people who are buying beer typically also buy a bag of salty snacks. As a result of this finding from ____, supermarkets often place displays of beer near the chips and pretzel aisle. Question options: optical scanning electronic data interchange bar coding data mining data warehousing
data mining
As a German pharmaceuticals company decided to implement a diversity training program, its human resources managers discovered that Americans typically reach decisions very quickly. One German manager described them as "hip shooters." He said, "We [Germans] are more analytical. We're more logical and systematic." This discovery had to do with ____. Question options: organizational plurality behavioral diversity surface-level diversity deep-level diversity ego-driven heterogeneity
deep-level diversity
Darlene Jespersen worked in a sports bar. She was an outstanding employee, but she didn't wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Jespersen contended that it was an example of ____ because male employees did not have to wear makeup. Question options: disparate treatment adverse harassment the four-fifths rule deliberate negative reinforcement inequitable discrimination
disparate treatment
When one plant was closed due to a merger, employees were forced to move to another and take substantial cuts in their hourly wage. Managers should engaged in ____ as employees described the forced changes in their lifestyles. Question options: empathetic listening positive feedback reactive communication dyadic communication coaching
empathetic listening
A company has built a(n) ____ that will automate its purchasing transactions and other e-commerce activities with its small- to mid-size suppliers. It will provide thousands of the company's suppliers with secure access to critical trading partner information and will facilitate trading partner automation. Question options: extranet virtual portal Web service corporate portal secure logic system (SLS)
extranet
Feedback is not necessary in the communication process when the sender and receiver are both confident that they understand each other. Question options: True False
f
In general, blogs serve no value in the corporate world. Question options: True False
f
The stakeholder model holds that the only social responsibility that businesses have is to maximize profits. Question options: True False
f
The two activities necessary to properly secure data and data networks are the use of firewalls and antivirus software. Question options: True False
f
Two common measures of productivity are extrinsic productivity and intrinsic productivity. Question options: True False
f
The ____ is the system of official channels that carry organizationally approved messages and information. Question options: downward communication channel upward communication channel horizontal communication channel formal communication channel informal communication channel
formal communication channel
Which of the following types of departmentalization does NOT have a problem with the duplication of resources? Question options: functional geographic and matrix product and customer customer and functional geographic
functional
In the ____ type of grapevine communication network, one highly connected individual shares information with many other managers and workers. Question options: star chain gossip chain cluster chain leader chain linear
gossip chain
Asa and Ruby both sell insurance. Asa is married, has three children, and a new house. Ruby is single and has recently purchased a new Lexus. According to some industrial psychologists ____. Question options: they will be motivated by the same needs Asa can be motivated through need, and Ruby cannot Ruby has no needs how well their employer motivates them relates directly to their individual needs none of these is true
how well their employer motivates them relates directly to their individual needs
Diversity helps companies grow by ____. Question options: avoiding conflict between employee groups preventing discrimination improving marketplace understanding complying with federal law creating a homogeneous workplace
improving marketplace understanding
A(n) ____ is a private company network that allows employees to easily access, share, and publish information using Internet software. Question options: LAN portal private company network (PCN) intranet electronic data sharing system information network
intranet
Bentley College launched a comprehensive diversity initiative that includes frequent diversity retreats for faculty, staff, and student leaders; innovative recruitment efforts; employee benefits for domestic partners; and extensive support services focused on race, gender, and disability. Bentley uses the ____ paradigm for managing diversity. Question options: learning and effectiveness reward and equality access and legitimacy equality and support discrimination and fairness
learning and effectiveness
Which of the following paradigms for managing diversity not only takes into account surface-level diversity but also focuses on integrating deep-level diversity differences such as personality, attitudes, beliefs, and values into the actual work of the organization? Question options: the discrimination and fairness paradigm the access and legitimacy paradigm the learning and effectiveness paradigm the cultural stereotype paradigm the personal integration paradigm
learning and effectiveness
A group of workers in a medical examiner's office decided that they would not wear blue jeans to work because such casual wear seemed unprofessional. This informal agreement was made even though the office did not have a dress code. The workers created a(n) ____. Question options: heuristic norm behavioral policy code of ethics operational guide
norm
In the traditional control systems used at most companies, __________ measures are used to assess performance and influence behavior. Question options: objective control customer value/quality quality/profit concertive control
objective control
Normative controls should be used when: Question options: cause-and-effect relationships are clear workers have been taught self-control skills responsibility for task accomplishment is given to autonomous work groups it is necessary to standardize all operations organizational culture, values, and beliefs are strong
organizational culture, values, and beliefs are strong
A recent study found that only 29 percent of first-level supervisors thought that their organization encouraged their employees to express their opinions openly. This means that the overwhelming majority of these supervisors engage in ____. Question options: organizational silence organizational filtering negative grapevining lower level filtering arrested communication
organizational silence
Although both Title IX of the 1972 Education Amendments and the advent of professional women's sporting leagues have led to dramatic increases in opportunities for women in sports at high school, collegiate, and professional levels, significant discrepancies still exist between men's and women's sports. According to equity theory, female athletes should feel that male athletes are being ____. Question options: overrewarded synergized underrewarded extrinsically rewarded goal reinforced
overrewarded
For some time, researchers have known that deceptive answers have a slower onset than honest ones. In a job interview these characteristics would be examples of ____ that may help the interviewer evaluate the job applicants. Question options: proxemics kinesics paralanguage semiotics pseudo-language
paralanguage
A group in Great Britain has been established to improve the employment, retention, and promotion prospects of blacks and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. This ____ team has two years to gather information and create a plan. Question options: self-designing project virtual cross-functional ad hoc
project
Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group would be classified as a(n) ____. Question options: ad hoc committee virtual team multifunctional team project team product-oriented team
project team
Boeing's operation in Macon, Georgia was named one of the ten best manufacturing plants in North America by IndustryWeek magazine. The company maintains an employee involvement team to track the plant's goals and performance metrics. This team ____. Question options: determines who belongs to the team provides advice to management concerning areas that needed change or improvements has the authority to solve problems related to marketing and manufacturing issues controls all of the major production tasks at Boeing does none of these
provides advice to management concerning areas that needed change or improvements
From a legal perspective, there are two kinds of sexual harassment. They are ____. Question options: quid pro quo and hostile work environment hostile work environment and bona fide adverse impact and bona fide quid pro quo and bona fide adverse impact and disparate treatment
quid pro quo and hostile work environment
Pages listing all of the felony crimes perpetrated in a given city during the last decade would be an example of ____. Question options: a resource allocation table traditional knowledge raw data perceived knowledge information
raw data
Marketers often appeal to consumers' needs as defined by Maslow's hierarchy. A lock manufacturer, shows how much protection its locks provide and a cleaning company developed several types of wipes to eliminate concerns about infectious germs. Both marketers are appealing to which need as defined by Maslow? Question options: achievement belongingness safety physiological needs achievement
safety
What practical steps can a manager take to motivate employees to increase their effort? Question options: determine how other companies within the industry are satisfying employees' needs satisfy employees' lower-order needs before attempting to satisfy higher-order needs expect employees' needs to be stable gradually replace extrinsic rewards with intrinsic rewards that are less expensive do all of these
satisfy employees' lower-order needs before attempting to satisfy higher-order needs
The retired founder of L. L. Bean spent much of his time sitting on a set of stairs where he could watch customers coming and going to his store. He typically dressed in old pants, well-worn flannel shirts, and a pair of muddy boots. Customers assumed he was a derelict. Those who recognized him thought of him as a real character. He was seen differently by different people due to ____. Question options: attribution a defensive bias a reactive bias selective perception kinesics
selective perception
The highest level of team autonomy is found in ____. Question options: self-managing teams self-designing teams semi-autonomous work groups employee involvement teams reciprocal work teams
self-designing teams
Refer to Unilever. A need to be concerned about ____ diversity was revealed by the retreat in Costa Rica. Question options: surface-level affirmative action peripheral discriminatory tangential
surface-level
To use expectancy theory to motivate employees, managers can Question options: assign specific, challenging goals make all rewards equal in value avoid overreward and underreward avoid the use of empowerment systematically gather information to find out what employees want from their jobs
systematically gather information to find out what employees want from their jobs
Background checks can be used to verify the truthfulness and accuracy of information that applicants provide about themselves. Question options: True False
t
The categories of social responsibility for a company are economic, legal, ethical, and discretionary Question options: True False
t
The first airline that used technology to allow passengers to buy their plane tickets and reserve their seats online had a first-mover advantage. Question options: True False
t
The only time gender, age, religion, etc. can be used to make employment decisions is when they are considered a bona fide occupational qualification (BFOQ). Question options: True False
t
Under the U.S. Sentencing Commission Guidelines, companies can be prosecuted and punished for the illegal or unethical actions of employees, even if management didn't know about the unethical behavior. Question options: True False
t
When self-control is used, leaders and managers provide workers with clear boundaries within which they may guide and control their own goals and behaviors. Question options: True False
t
Teams are typically required when ____. Question options: tasks are simple tasks require multiple perspectives synergy will complicate the problem solution process the company has very limited resources any of these conditions are met
tasks require multiple perspectives
Team rewards that depend on ____ are the key to rewarding team behaviors and efforts. Question options: team performance rather than individual performance individual efforts rather than team performance someone taking the role of group leader the elimination of social loafing the use of groupthink
team performance rather than individual performance
Which of the following paradigms for managing diversity is similar to the business growth advantage of diversity? Question options: the discrimination and fairness paradigm the access and legitimacy paradigm the learning and effectiveness paradigm the personal integration paradigm the cultural stereotype paradigm
the access and legitimacy paradigm
The basic control process begins with: Question options: either benchmarking or keystoning the establishment of clear standards of performance the comparison of actual performance to expected performance problem identification determining what corrective action will be if actual performance does not equal or exceed expected performance
the establishment of clear standards of performance
Which of the following is NOT an example of a stakeholder group that an organization must satisfy to assure long-term survival? Question options: investors customers the media employees governments
the media
Traditional college students who think about their parents' and grandparents' reactions to their decisions before putting the decision into action are more than likely operating according to which principle of ethical decision making? Question options: the principle of long-term self-interest the principle of utilitarian requirements the principle of distributive justice the principle of community injunctions the principle of personal virtue
the principle of personal virtue
The least amount of team autonomy is found in ____. Question options: traditional work groups employee involvement teams semi-autonomous work groups self-managing teams ad hoc committees
traditional work groups
One of the key assumptions underlying the chain of command is __________, which means that workers should report to just one supervisor. Question options: delegation of command empowerment synergistic authority unity of command centralization of authority
unity of command
Using ____ data mining, the user simply tells the data mining software to uncover whatever patterns and relationships it can find in a data set. Question options: supervised specific comprehensive heterogeneous unsupervised
unsupervised
The key to sustaining competitive advantage is ____. Question options: faster computers with more memory using information technology to continuously improve and support the core functions of a business the Internet the ability of the managers to delegate how important the company's culture perceives conceptual skills
using information technology to continuously improve and support the core functions of a business
A(n) ____ is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task. Question options: cross-functional team project team virtual team international group self-managing team
virtual team
In which of the following cases would written communication be preferable to oral communication? Question options: when immediate feedback is needed when messages are complex and ambiguous when messages are emotion laden when messages are very simple when paralanguage is required
when messages are very simple
