BMGT CHAPTER 10

Which of the following characteristics relates to quantum change?

A large-scale planned change in how the firm operates

What is meant by grid OD?

A six-phase overall organizational intervention that comprehensively and systematically attempts to enhance personal management style, team functioning, intergroup problem solving, overall organizational functioning, and the ability of the organization to continually improve how it solves its own problems, resolves conflicts, and makes decisions

What is the congruence model of change?

An outgrowth of the systems approach to organizational theory, emphasizes the interrelationships between the various parts of an organization and how change in one part will cause reactive changes in other parts

In the academic world, deans will often appoint troublesome faculty members to advisory committees. This practice usually makes use of what two techniques to reduce resistance to change?

Co-optation and participation

When a manager is under extreme pressure of time to implement a change, he or she will sometimes resort to the use of what tactic?

Coercion

When a CEO describes the company's future in the succinct slogan "anywhere, anytime," what device is he or she using to facilitate change?

Communicating a vision

Which of the following is NOT an example of an internal force that may affect an organization?

Customers

Which of the following refers to the act of introducing a new product, method, process, or approach?

Innovation

What focuses on changing the nature of how tasks are performed and often entails job rotation, job enrichment, and/or job enlargement?

Job redesign

The comprehensive model of planned change idea that it is necessary to prepare people for change is very similar to

Lewin's unfreezing step.

Which of the following is NOT likely to lead to a successful organizational development intervention?

Mandating the intervention by the board of directors

What term describes a transition period during which the behaviors of the organization or department are shifted to a new level?

Moving

What stabilizes the organization at a new state of behavioral equilibrium?

Refreezing

Which of the following involves a consultant who facilitates conflict resolution between two individuals?

Third-party peacemaking

Perhaps the key aspect of or element in the congruence model of organizational change is that changes in one part of the system

can cause radical changes in another part.

When Sallie Mae, the largest student loan provider in the United States, broke up into two businesses—one to service government-backed student loans and one to focus on private student loans—it

changed its structure and design.

The fact that the Washington Post Company no longer publishes The Washington Post and has even changed its name is an example of

changing strategy.

Common reasons for resistance to change include all of the following EXCEPT

full disclosure of the proposed change.

When an organization deliberately structures operations and behaviors in anticipation of environmental forces, it is engaging in

planned change.

Large-scale planned change that involves significantly altering how the firm operates is called

quantum change.

can cause radical changes in another part.

refreezing.

The key aspect of model is that system elements, both inputs and processes, interact with one another such that changes in one part of the system can cause radical changes in another part of the system.

the congruence

A basic idea in the comprehensive model is that the change process begins with

the recognition of a need for change.

An organization will develop and use feedback mechanisms, such as surveys and consultant interviews, to ensure that changes are happening as planned when it is managing what phase of the change process?

transition

A large performance gap that results in an organization initiating a change is an example of Lewin's phase of

unfreezing.