BMGT364 Exam 1 Part 1

Meta-analysis is an in-depth analysis of a single industry or company. a study with a group that receives a treatment and a comparison group that receives no treatment. the process of summarizing research findings from studies on related topics. a study conducted in an actual organization.

the process of summarizing research findings from studies on related topics.

Stress in the form of job challenge leads to: Higher absenteeism Higher performance Higher turnover Higher commitment

Higher performance

Which of the following statements regarding research on emotional contagion is true? Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can. The spillover from positive emotions lasts longer than that from negative emotions. Positive emotions can be contagious, but negative emotions are not. All people are equally susceptible to emotional contagion.

Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can.

Behavior may be affected as much by what is expected of us as how we want to behave. True False

False

Extraverts are happier in their work situations and perform much more effectively than introverts. True False

False

One tip to remember when working with people with negative affectivity is that you can change someone's personality with relative ease. False True

False

Role conflict is the strongest predictor of poor performance on the job. False True

False

Social monitors are especially good at evaluating the performance of other employees. True False

False

When people fit their jobs, they experience higher levels of stress. False True

False

Which of the following scenarios is likely to produce LOW levels of citizenship behaviors? Horatio is a young engineer with negative affectivity. Maria is an agreeable, conscientious employee of a large conglomerate. Randall's boss is extremely family-oriented and recently allowed him to leave work early to attend his son's after-school soccer game. Jennifer is a devoted employee who is happy at her work.

Horatio is a young engineer with negative affectivity

__________ is a terminal value. Forgiving Obedient Broad-minded Inner harmony

Inner harmony

Which of the following statements about negative emotions is true? Negative emotions like anger can result from an event such as not having your opinions heard by your supervisor. Negative emotions that are not managed can create a culture of openness. Employees who manage their negative emotions are involved in more conflicts with customers compared to employees who do not. Negative emotions are always destructive in the workplace.

Negative emotions like anger can result from an event such as not having your opinions heard by your supervisor.

__________ is the degree to which a person is anxious, irritable, aggressive and moody. Extraversion Openness Conscientiousness Neuroticism

Neuroticism

Rosario is examining a summary chart on four firms' organizational characteristics. She feels which of the organizations below is most likely to have the greatest chance to be successful in the next year? Organization B has a pay policy that matches the industry average for each job category, maintains special parking, cafeteria, and restroom facilities for its managers, and conducts performance appraisals every two years. Organization D maintains a training program that is very selective with regard to employee involvement. They recently instituted a large-scale job flexibility program that "blurs" the lines between job duties and passed a strict pay secrecy policy last month. Organization C has gone through regular quarterly lay-offs the last few quarters, established a policy last month where all decisions involving the expenditure of fifty dollars or more must be approved by two managers and has temporarily suspended all performance evaluations for the year. Organization A uses self-managed teams, pays its workers a little above the average for the industry and has regular "state of the business meetings."

Organization A uses self-managed teams, pays its workers a little above the average for the industry and has regular "state of the business meetings."

Flow is the state of consciousness where individuals are totally absorbed in an activity. True False

True

Organizational behavior draws heavily on personality and motivation studies from what other discipline? Physiology Psychology Economics Political Science

Psychology

Research indicates that exercise is an effective strategy for managing stress. Which of the following statements best describes some of the findings from studies on exercise and stress? Light exercise tends to erode hand-eye coordination as well as fine motor control. Physically active breaks, like walking, actually increase mental fatigue. Exercise, like light calisthenics, actually absorbs energy. Regular exercise increases the body's ability to draw oxygen out of the air, thus combating stress.

Regular exercise increases the body's ability to draw oxygen out of the air, thus combating stress.

Firms with "sick leave" policies tend to have more individuals with unscheduled absences than those with "personal day off" policies. True False

True

Which of the following is a technique used by firms to reduce the stress experienced by their employees? Shift control over critical decisions to higher levels in the organization. Create job descriptions for employees that are less specific and focused. Base pay decisions on tenure as opposed to performance. Train managers to be more interpersonally sensitive.

Train managers to be more interpersonally sensitive.

Based on the number of studies conducted, job satisfaction is the most important job attitude. False True

True

Behavior is a function of the person and the situation interacting with each other. True False

True

Employee engagement has a significant impact on the corporate bottom line. False True

True

Journaling is a technique that helps you chart your progress as you learn new skills. False True

True

Meta-analysis has shown that the relationship between job satisfaction and job performance is moderately strong. False True

True

Offshoring and the development of a shamrock organization structure challenges organizational behavior to manage teams made up of employees separated by culture, language, time and space. False True

True

One of the challenges of using personality tests in employee selection is that the rankings of the candidates who take the test may be affected by their ability to fake. False True

True

Person-job fit is positively related to job satisfaction. False True

True

The concept of always putting work first is outdated. False True

True

The customer service representative at the department store who keeps smiling as she listens to the customer bitterly complain about her newly purchased product is engaging in deep acting. False True

True

The most powerful influence on job performance is general mental ability. False True

True

Anita seems to take life as it comes. When the refrigerator and washing machine broke down in the same day flooding the kitchen, she laughed it off saying, "It could always be worse." She then went and called the appliance repair service. Anita has a _________________ personality. Type A Type B pessimistic neurotic

Type B

Which of the following statements about values is true? Values affect the decisions people make, but have little impact on their behavior. Values impact the individual, but not how they work. Values are not very stable; they change over short periods of time Values are developed early in life and remain stable over a lifetime.

Values are developed early in life and remain stable over a lifetime.

Which of the following statements about positive and negative affectivity is correct? Positive affective people experience nervousness. Negative affective people in power tend to find mutually agreeable solutions to problems. Positive affective people see the "glass as half empty". When negative affective people comprise a team, there tends to be less cooperation among members.

When negative affective people comprise a team, there tends to be less cooperation among members.

Which of the following statements regarding work attitudes and job performance is accurate? People who are happy at work are more satisfied in their overall life too. Work attitudes are more strongly related to job performance than they are to organizational citizenship behaviors. Workforce satisfaction does not have a meaningful impact on profitability. If you want to perform better, you will actually perform better.

Work attitudes are more strongly related to job performance than they are to organizational citizenship behaviors.

Indicate which of the following statements is true. Work attitudes are the most important factor in performance. Work attitudes are related to organizational citizenship behaviors. A happy worker is always a productive worker. Work attitudes have no impact on customer satisfaction.

Work attitudes are the most important factor in performance.

Work that flows includes which of the following characteristics? task variety challenge feedback conformity

challenge

Imagine that you are a salesperson in a major department store. Though you might not actually believe it, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view, surface acting deep acting genuine acting cognitive dissonance

cognitive dissonance

Research on crying as a stress reliever suggests crying may intensify negative feelings because it is a social signal that the individual weeping is very upset. crying is much more successful than humor at combating stress. criers are less depressed, less anxious and less tired than those who wept less. the old adage is true: "Let it all out with a good cry."

crying may intensify negative feelings because it is a social signal that the individual weeping is very upset.

Person-job fit is the degree to which a person's skill, knowledge, abilities and other characteristics match the job demands degree to which a person's attitude matches the culture of the work group degree to which a person's values, personality, goals and other characteristics match those of the organization degree to which a person likes an organization

degree to which a person's skill, knowledge, abilities and other characteristics match the job demands

Challenge stressors refer to stressors that detract from personal goals and prevent personal growth. demands and circumstances that cause stress but also promote individual growth. vagueness in regard to job responsibilities. having insufficient time and resources to complete one's job.

demands and circumstances that cause stress but also promote individual growth.

Genuine acting is a mismatch of emotions. displaying emotions in alignment with your emotions. pretending to experience emotions not really felt. exhibiting physical signs that reflect emotions not felt.

displaying emotions in alignment with your emotions.

It is finals week at State University and Agnes has five finals in three days. What phase of the stress process is she experiencing in the scenario below? Agnes just went through the kitchen cupboards and found a chocolate bar loaded with caramel. She is probably experiencing the resistance phase alarm phase exhaustion phase adaption phase

exhaustion phase

In the resistance phase of stress, an outside stressor jolts an individual insisting that something must be done. False True

false

Choosing a job that offers health care as part of its benefit package over a position that pays more but has no such health care might reflect the job seeker's concern about imaginative. inner harmony. family security. self-respect.

family security.

Visual learners prefer to learn from reading and seeing diagrams. by listening to a lecture.. based upon the circumstances of the situation. by doing things and learning by trial and error.

from reading and seeing diagrams.

Jennifer complains to her friends every Friday night about the stresses and hassles of her job. Each week she tells them she is going to leave her company even though she has been working there for five years. Jennifer is likely to be high in extraversion high in conscientiousness high in neuroticism low in agreeableness

high in neuroticism low in agreeableness

All of the following statements regarding personality testing in employee selection are correct EXCEPT: self-reporting measures of personality may not be the best way to measure personality. there are mixed feelings as to whether candidates' faking responses on personality tests is a serious problem. job interviewers are very adept at assessing conscientiousness in candidates, so the personality test is not really needed in employee selection. personality is a better predictor of job satisfaction than job performance.

job interviewers are very adept at assessing conscientiousness in candidates, so the personality test is not really needed in employee selection.

A Type B personality displays which of the following characteristics? high levels of job involvement high levels of competitiveness impatience logical decision making

logical decision making

Which of the following role stressors has been shown to have the strongest effects on poor performance? all role stressors have equally detrimental effects on performance. role ambiguity role conflict role overload

role ambiguity

Ned keeps saying to his coach, "I am really concerned that I won't be able to remember the plays when you put me in. Maybe you should play someone else." Ned seems to be demonstrating low self-efficacy. a proactive personality. low self-monitoring. low openness to experience.

low self-efficacy.

Lauren takes a personality survey and finds she strongly exhibits the trait of agreeableness. She might be described as being outgoing, talkative, and sociable. curious, creative and original. organized, punctual, systematic and dependable. nice, tolerant, sensitive and kind.

nice, tolerant, sensitive and kind.

Research on the interactionist perspective suggests people who fit into their organization tend to be more satisfied with their jobs. there is a consistent positive relationship between person-organization fit and job performance. organizational culture is equally important to all individuals. if there is a misfit between an individual and the organization, there are no extenuating circumstances that eliminate its impact.

people who fit into their organization tend to be more satisfied with their jobs.

Joe was diagnosed with cancer six months ago. He is back at work between chemotherapy treatments but is unable to work more than four hours per day. Diego has been covering all Joe's assignments that extend beyond Joe's four-hour day as well as covering the regular tasks of his own eight-hour shift. Diego is likely experiencing role overload information overload role conflict role ambiguity

role overload

When you understand how OTHERS feel you are exhibiting which of the building blocks of emotional intelligence? self-awareness self-management relationship management social awareness

social awareness

Hypotheses are entities that take on different values. research tools that elicit respondents' reactions to specific questions. the process of writing out thoughts and emotions on a regular basis. tentative guesses for expected observations that can be tested.

tentative guesses for expected observations that can be tested.

Research on relationships at work indicates as long as some of our coworkers are our friends, being treated unfairly by the organization won't matter that much. our level of social acceptance by our coworkers impacts our performance, but not our commitment to the organization. the development of a trust-based relationship with the manager is related to organizational commitment. how considerate our manager is impacts our job satisfaction, but not our organizational commitment.

the development of a trust-based relationship with the manager is related to organizational commitment.

Self-monitoring is the belief that one can perform a specific task successfully. the degree to which a person has overall positive feelings about himself. a person's inclination to fix what is perceived as wrong, change the status quo, and use initiative to solve problems. the extent to which a person is capable of monitoring his/her actions and appearance in social situations.

the extent to which a person is capable of monitoring his/her actions and appearance in social situations.

One Big Ten University wanted to determine whether a Wellness Program that focused on walking to enhance employee health would cut down on employees' use of health benefits. Employees in the Liberal Arts department were invited to participate and received a $25 gift card to Best Buy for taking part in the program. Employees in the Engineering department did not participate in the program. Health benefits data was examined for both departments. In the scenario described above, the Liberal Arts school employees are the case group. the control group. the treatment group. the survey group

the treatment group.

The primary reason for employee turnover is general mental abilities. work attitudes. gender. age.

work attitudes

Research on work attitudes and performance indicates work attitudes are a stronger correlate of performance in complex jobs than in simpler jobs. work attitudes are strong correlates of job performance. work attitudes are a moderate correlate of performance. dissatisfied employees always reduce performance level.

work attitudes are a moderate correlate of performance.