BUS 100 Chapter 8: Managing Human Resources and Labor Relations, Chapter 9: Motivating Employees

A manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift would be illustrative of: a) the Hawthorne effect b) equity theory c) scientific management d) Herzberg's motivator-hygiene theory

c) scientific management

_____ is the process of negotiating labor agreements between union members and management. a) Collective bargaining b) Conciliation c) Aggregated participation d) Mediation

a) Collective bargaining

The _____, created by the 1964 Civil Rights Act, investigates and resolves charges of discrimination. a) Equal Employment Opportunity Commission b) Fair Labor Standards Commission c) Separate but Equal Opportunity Board d) National Labor Relations Board

a) Equal Employment Opportunity Commission

_____ is something that prompts an individual to release his or her energy in a certain direction. a) Operations management b) Motivation c) Human relations d) Personnel management

b) Motivation

Brett Ledford, a human resource manager, gathers information about various jobs within the company and specifies the skills and knowledge needed to do each job well. Ledford is responsible for: a) skill inventories maintenance b) job analyses c) task orientation d) job management

b) job analyses

Lenette Williams applied for a job at Promo Printing, which is unionized. She was told that she need not join the union and did not have to pay union dues if she did not want to. Promo Printing's labor contract supports a(n) _____ shop. a) closed b) open c) agency d) managed

b) open

Woods Vineyards compares the actual performance of each employee with his or her expected performance. They probably use _____ to do this. a) value analyses b) performance appraisals c) job descriptions d) none of the above

b) performance appraisals

According to Maslow, people need to feel secure, to be protected from physical harm, and to avoid the unexpected. These needs are called _____ needs. a) belonging b) safety c) psychological d) self-actualization

b) safety

All the marketing personnel at a large technology company work 10 hour days Monday through Thursday and then get a three-day weekend. This technology company permits _____ for its accounting department. a) job sharing b) job enrichment c) a compressed work week d) job rotation

c) a compressed work week

A ______ is a formal complaint, by an employee or by the union that management has violated some part of the contract. a) official protest b) union arbitration c) grievance d) formal mediation

c) grievance

Arial Brown recently was hired by Target to help recruit, select, and train new employees to work in its stores. Brown has a job in: a) functional production b) operations management c) human resource management d) line management

c) human resource management

Carlos Monell overheard his manager say, "Work is as natural as play, and workers seek more job responsibility." This statement supports: a)Theory Z assumptions b) the Hawthorne effect c) Theory X assumptions d) Theory Y assumptions

d) Theory Y assumptions

The equity theory is concerned with: a) the worker's concern with company ownership b) the worker's place in the decision-making process c) setting rewards based on individual employee desires d) how fairly a worker is treated compared to coworkers

d) how fairly a worker is treated compared to coworkers

Which of the following is NOT an example of a hygiene factor? a) salary b) fringe benefits c) working conditions d) recognition

d) recognition

According to _____, workers respond to attention from superiors, and they like their opinions to be valued. a) maintenance factors b) scientific management c) the equity theory d) the Hawthorne effect

d) the Hawthorne effect