BUS 150 - Management

_______is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs. a. Quality assurance b. Quality c. Value-added analysis d. The Malcolm Baldrige Award

b. quality

Hertz leases cars to its customers while E*Trade makes stock transaction for its customers. These businesses are _____ organizations. a. manufacturing b. service c. capacity d. utility

b. service

The final step in the control process is: a. determining the need for corrective action. b. comparing performance against standards. c. establishing standards. d. measuring performance.

a. determining the need for corrective action

A writer who heavily revises and edits his or her own work while it is still underway is using _____ control. a. screening b. postaction c. strategic d. preliminary

a. screening

Which of the following is true of technical skills? A: They involve the ability to motivate both individuals and groups. B: They depend on a manager's ability to think in the abstract. C: They are especially important for first-line managers. D: They allow a manager to make good decisions.

C: They are especially important for first-line managers.

__________ is the internal set of forces that cause people to behave in certain ways.

Motivation

Which of the following is NOT a characteristic of a Type A person?

Patience

Which of the following factors would NOT be included in Maslow's physiological needs category?

Safety

Which of the following is true of organizations using decentralized control? a. They want employees to be committed to the organization. b. They focus their rewards on individual performance. c. They have mechanistic structural arrangements. d. They often have a tall structure.

a. They want employees to be committed to the organization

Organizations that use a _____ control system require foreign branches to report less frequently and in less detail. a. decentralized b. nonmonetary c. preliminary d. bureaucratic

a. decentralized

Leadership is: a. A property b. A set of characteristics found in people who are leaders. c. Using influence to shape behavior without using force. d. A process e. All of these

all of these

_________ is the process of designing work so that it can be completely or almost completely performed by machines. a. A flexible manufacturing system b. Automation c. Computer-aided manufacturing d. Roboti

b. automation

_____is the process of learning how other firms do things in an exceptionally high-quality manner. a. Outsourcing b. Benchmarking c. Value-added analysis d. Automation

b. benchmarking

Which of the following steps in the control process occurs immediately after measuring performance? a. Ensuring the validity of performance measures b. Comparing performance against standards c. Establishing standards d. Determining the need for corrective action

b. comparing performance against standards

The just-in-time method is a breakthrough in _____. a. purchasing management b. inventory management c. robotics d. automation

b. inventory management

Which of the following lists the assets and liabilities of an organization at a specific point in time? a. Liquidity ratio b. External audit c. Balance sheet d. Income statement

c. Balance Sheet

In ____________ control, participation is limited and formal. a. decentralized b. operations c. bureaucratic d. strategic

c. Bureaucratic

Under a _____ system of strategic control, each organizational unit around the world is responsible for frequently reporting the results of its performance to the headquarters. a. nonmonetary b. financial c. centralized d. decentralized

c. Centralized

_____ is needed by the organization to develop, make, and distribute products or services. a. Outsourcing b. Benchmarking c. Cycle time d. Automation

c. Cycle time

_____ layouts are used when families of products can follow similar flow paths. a. Product b. Process c. Cellular d. Fixed-position

c. cellular

A production manager argues that she failed to meet a certain cost standard because of increased prices of raw materials. A properly designed inventory control system will either support or contradict her explanation. This example shows that resistance to control can be overcome by: a. demanding excessive accountability. b. flexibility. c. developing verification procedures. d. micromanaging.

c. developing verification procedures

Which of the following is true of the strategic level of control? a. It is a lower level of control than operations control. b. It is also known as structural control. c. It focuses on how a firm's plans help in meeting its goals. d. It is the only level of control in most organizations.

c. it focuses on how a firm's plans help in meeting its goals.

_____ controls are useful in identifying the cause of problems and tend to be used more often than other forms of operations control. a. Preliminary b. Postaction c. Screening d. Budgetary

c. screening

_________ is the total set of managerial activities used by an organization to transform resource inputs into products, services, or both. a. Bureaucratic control b. A service organization c. Manufacturing d. Operations management

d. Operations management

The theory that assumes that people make choices from among alternative plans of behavior based on their perceptions of the relationship between a given behavior and desired outcomes is __________ theory.

expectancy

Andrea has been effective and successful within the firm for 27 years. Her primary power is

expert

Oscar likes to pass along gossip about coworkers to his supervisor but his supervisor ignores his comments and keeps talking about work-related issues. His supervisor is using _________ to weaken Oscar's behavior.

extinction

A manager gives her employees a bonus every month in which they exceed their sales quota. This type of incentive pay is known as

gain sharing

What approach to identifying a leader are you using if you vote for a politician based on his or her communication skills, intelligence, education, and assertiveness?

leadership traits

Which of the following is a likely outcome of job dissatisfaction?

lower levels of performance

If leaders are able to offer or withhold rewards, what type of power do they have?

reward

A supervisor who experiments with new ideas takes a chance with new products and leads his or her department in new directions has high

risk propensity

The degree to which a person believes that they are a worthwhile, deserving individual is known as

self-esteem

In Fiedler's model, favorable situations are those which have good leader-member relations, a(n) __________ task and __________ leader position-power.

structured; strong

Which of the following is a disadvantage of budgeting? a. It may limit innovation and change. b. It fails to facilitate coordination. c. It results in communication breakdowns. d. It does not facilitate effective control.

A. it may limit innovation and change

The managerial function of leading: A: Is the set of processes used to get members of an organization to work together. B: Involves monitoring the organization's progress toward its goals. C: Is a part of the planning process. D: Involves setting an organization's goals and deciding how best to achieve them.

A: Is the set of processes used to get members of an organization to work together.

Gerard is a mid-level manager who believes that people do not like work and try to avoid it. He therefore controls, directs, and coerces employees to get them to work toward organizational goals. Which of the following is true of Gerard? a. He is a Theory Y manager. b. He is a Theory X manager. c. His actions are based on the principles of the human relations movement. d. He follows the principles of the quantitative management perspective.

B: He is a Theory X Manager

One significant contemporary management challenge is: A: management science B: globalization C: synergy D: entropy

B: globalization

Patel Technologies have headquarters in London. Top managers often travel from this office to foreign branches of the firm in order to observe firsthand how the units are functioning. This is an example of _____ strategic control. a. preliminary b. financial c. centralized d. operations

C. Centralized

_____ is the relatively stable set of psychological and behavioral attributes that distinguish one person from another.

Personality

What is the basic assumption of situational approaches to leadership?

The appropriate leadership style will vary from one set of circumstances to another.

A supervisor is required to inspect plant facilities to determine that they are safe clean and functional. She often goes out on the floor two or tree times a day; other days she does not go out at all. What reinforcement schedule is she using?

Variable-interval

A university reward system that encourages faculty members to publish large numbers of articles but fails to consider the quality of the work is guilty of: a. inappropriate focus. b. rewarding inefficiency. c. demanding excessive accountability. d. overcontrol.

a. Inappropriate Focus

Cognitive dissonance is the conflict that individuals experience among their own

attitudes

The beliefs and feelings that people have about specific ideas, situations, and people are known as

attitudes

David tells his employees his standards, schedules work for his department, and gives the employees evaluations on their achievement. Based on the path-goal theory, what kind of leader behaviors is David exhibiting?

directive

When a manager leaves his or her job to accept a job at another organization the organization left behind is experiencing

employee turnover

In the Leadership Grid, the ideal manager behavior is represented by a 9,9 "team" manager, who has high concern for both __________ and __________.

people; production

Individuals become aware of and interpret information about their environment through a set of processes called

perception

The most basic method of managing employee motivation is by

the reward system

A manager is hired by a start-up for her demonstrated ability to think strategically and make broad-based decisions that serve the entire organization. In other words, the manager has been hired for her strong _____ skills. a. communication b. diagnostic c. conceptual d. technical

C: Conceptual

An organization that does not monitor feedback from its environment and make appropriate adjustments will fail due to _____. a. diversity b. synergy c. entropy d. soldiering

C: Entropy

Which of the following motivational theories is based on the idea that employees compare the treatment they receive relative to others' treatment in order to determine if they are being treated fairly?

Equity

James gets his energy from other people, likes the big picture, makes gut decisions, and completes work before moving on to the next project. His traits illustrate the ________ dimensions of the Myers-Briggs Type Indicator.

Extrovert intuitive feeling judge

Which of the following types of control is aimed at ensuring that an organization is maintaining an effective alignment with its environment and moving toward achieving its strategic goals? a. Strategic control b. Structural control c. Operations control d. Decentralized control

a. Strategic Control

Which of the following is true of computer-aided manufacturing? a. It is the science and technology of construction of robots. b. It simulates performance without the use of prototypes. c. It shares information with the design computer. d. It is equivalent to computer-aided design.

c. It shares information with the design computer

Which of the following is true of manufacturing? a. It creates products that cannot be quantified. b. It does not require organizational strategy. c. It transforms resources into tangible outcomes. d. It creates time utility for its customers.

c. It transforms resources into tangible outcomes.

_______is an economic measure of efficiency that summarizes the value of outputs relative to resources used to produce it. a. Industry productivity b. Statistical Quality Control c. Productivity d. Six Sigma

c. Productivity

Which of the following is a Theory X assumption? A: People want to have security. B: Work is a natural part of the lives of people. C: People will seek responsibility under favorable conditions. D: The potential of people is underutilized in organizations.

A: People want to have security

An independent record label hires a manager who has previously worked with organizations specializing in food processing, internet technology, and e-retailing. The manager is known for tailoring his managerial style in any given situation to the unique elements in that situation. His behavior is closely in sync with the principles of the _____ perspective. A: Contingency B: behavioral C: classical D: quantitative

A: contingency

An individual's level of job satisfaction is determined by: a. relationships with co-workers and supervisors b. Working conditions c. Work policies d. Compensation

All of these

Organizational stressors include which of the following? a. Task demand b. All of these c. Physical demands d. Interpersonal demands e. Role demands

All of these

Which of the following is true of the quantitative management perspective? A: It is a pessimistic and negative view of workers. B: It places emphasis on individual attitudes and group processes. C: If focuses on mathematical models and the use of computers. D: it draws from psychology, sociology, anthropology, economics, and medicine.

C: It focuses on mathematical models and the use of computers.

Universal perspectives: A: State that managerial behavior in a situation depends on unique elements. B: Suggest that general theories cannot be applied to organizations. C: State that each organization is unique. D: Attempt to identify the one best way to do something.

D: Attempt to identify the one best way to do something

______skills enable managers to visualize the most appropriate response to a situation. a. Communication b. Decision-making c. Conceptual d. Diagnostic

D: Diagnostic

The process in which employees deliberately work at a pace slower than their capabilities is known as _____. a. storming b. norming c. efficiency d. soldiering

D: Soldiering

_______ can be defined as the process of managing operations control, resource acquisition, and purchasing, an inventory so as to improve overall efficiency and effectiveness. a. Supply chain management b. Product-service mix c. Inventory control d. Purchasing management

a. Supply chain management

Which of the following is false about technology? a. It is not used by service organizations. b. It is a central element of effective operations management. c. It is used to convert resources into products. d. It is an important tool in organizational control.

a. it is not used by service organizations

Samir works at a factory that manufactures watches. He works in a team that is responsible for testing that all new watches are in perfect working order before dispatch. This is an example of _____ control. a. operations b. strategic c. structural d. financial

a. operations

_____ control attempts to monitor the quality or quantity of resources before they enter an organization. a. Preliminary b. Transformational c. Screening d. Postaction

a. preliminary

Which of the following is a factor that can cause resistance to control? a. Objectivity b. Excessive accountability c. Integration with planning d. Accuracy

b. Excessive accountability

Which of the following is true of total factor productivity? a. It shows direct results of a specific managerial action. b. It requires all inputs to be expressed in the same terms. c. It uses only one category of resource. d. It provides insights into how a change in different resource inputs affects productivity.

b. It requires all inputs to be expressed in the same terms

The ____________determines how many and what kinds of products or services (or both) to offer. a. capacity b. product-service mix c. location d. layout

b. Product-service mix

Which of the following is an example of a nonmonetary budget? a. Expense budget b. Space budget c. Profit budget d. Balance sheet budget

b. Space budget

When a Domino's employee orders food ingredients and paper products and then combines dough, cheese, and tomato sauce to create a pizza, he or she is engaging in ___________. a. a service organization b. operations management c. manufacturing d. operations control

b. operations managment

Ji-hun works at a manufacturing firm where he in charge of the inventory for raw materials. The purpose of this inventory is to: a. provide a ready supply of products on customer demand. b. provide materials needed to make products. c. distribute products to customers. d. enable long, efficient production runs.

b. provide materials needed to make products.

Procurement refers to _____ management. a. quality b. purchasing c. inventory d. supply chain

b. purchasing

The level of productivity refers to________. a. the total productivity achieved by all the firms in a particular industry b. the units of analysis used to calculate or define productivity c. the total level of productivity achieved by a country d. how well an organization uses all of its resources

b. the units of analysis used to calculate or define productivity

Which of the following should a manager do to overcome employees' resistance to control? a. Focus extensively on quantifiable variables. b. Steer clear of establishing control systems that are integrated with organizational planning. c. Encourage employee participation in decision-making processes. d. Micromanage employees to ensure that they follow rules and regulations.

c. Encourage employee participation in decision-making process

Jorah works as a technician at a factory that assembles train coaches. The coach remains stationary, and workers and machines move around it as it is assembled. Which of the following layouts is used at Jorah's workplace? a. Cellular layout b. Product layout c. Fixed-position layout d. Process layout

c. Fixed-position layout

An organization with bureaucratic control: a. favors widespread employee participation. b. encourages employees to perform beyond minimally acceptable levels. c. focuses its rewards on individual performance. d. has a flat structure with shared influence among employees.

c. Focuses its rewards on individual performance

According to the eight dimensions of quality, ____________ is a product's primary operating characteristic. a. serviceability b. aesthetics c. performance d. features

c. performance

Which of the following describes a process layout? a. It is used for creating a few very large and complex products. b. Its major drawback is that a process layout can create only one range of products. c. Most assembly lines use this format. d. It centralizes each type of conversion task in a single workstation or department.

d. It centralizes each type of conversion task in a single workstation or department

Which of the following is true of an operating ratio? a. It estimates an organization's ability to cover interest expenses on borrowed capital. b. It reflects an organization's ability to meet long-term financial obligations. c. It indicates how liquid an organization's assets are. d. It indicates the effectiveness of specific functional areas.

d. It indicates the effectiveness of specific functional areas.

Employees at Fratelli Inc. are encouraged to participate in decision making. Organizational control is based on group norms and a strong corporate culture instead of compliance to strict rules. This is an example of _____ control. a. operations b. strategic c. bureaucratic d. decentralized

d. decentralized

Which of the following is true of computer-aided design? a. It is equivalent to flexible manufacturing systems. b. It is equivalent to computer-aided manufacturing. c. It is the science and technology of construction of robots. d. It simulates performance without the use of prototypes.

d. it simulates performance without the use of prototypes

In _____________ control, the focus is on outputs from the organizational system. a. preliminary b. operations c. screening d. postaction

d. postaction

A partial productivity ratio: a. is the total productivity achieved by the firms in a particular industry. b. is an overall indicator of how well an organization uses all of its resources. c. requires all inputs to be expressed in the same terms. d. shows direct results of a specific managerial action.

d. shows direct results of a specific managerial action