BUS 260 BUSINESS COMMUNICATION MINE

5. A good type size to use for the body of a printed business messages is​ ______ points.

10 tp 12

15. The use of touch in a business setting can be an issue. Besides​ __________, the best choice is to avoid touch in the workplace.

a handshake

5. The​ __________ is the delivery system used to send a message.

channel

6. You should send a​ follow-up message within​ __________ days of the interview.

two

Ch. 5 1. Which of the following sentences should Paul write to avoid using a​ cliché? A. "This project will cost an arm and a​ leg". B. ​"This project will be very​ expensive." Your answer is correct. C. ​"Let's run this idea up the​ flagpole." D. "Our workers are fighting an uphill​ battle." E. "Our staff can read the writing on the​ wall."

"This project will be very​ expensive."

19. ________ are any printed materials you provide the audience to supplement your presentation. A. Navigation slides B. Handouts Your answer is correct. C. Title slides D. Decorative animations E. Functional animations

. Handouts

MODULE 1 - Ch. 1-2-3-4 How will this course help you?

1. It will help you succeed in college 2. It will help you conduct a more successful job search 3. It will help you succeed in your first job so you can build a thriving career

17. Twitter users can repost or share messages by​ __________ them. A. retweeting Your answer is correct. B. distributing C. copying D. broadcasting E. engaging

A. retweeting Your answer is correct.

7. Used on social media​ platforms, __________allow(s) users to communicate​ privately, one-to-one. A. workgroup messaging services B. direct messaging Your answer is correct. C. enhanced messaging apps D. chat rooms E. communities of interest

B. direct messaging Your answer is correct.

9. Which of the following is NOT part of the heading of your​ résumé? A. Phone Number B. Address C. Career objective Your answer is correct. D. Email address E. Name

Career objective

14. Which of the following is acceptable to include in your​ résumé? A. Community service Your answer is correct. B. Marital status C. Physical characteristics D. Social Security number E. Political affiliations

Community Service

15. Who or what controls the types of questions that can be asked at​ interviews?

Federal, state, and local law

6. Checking that a message answers​ who, what,​ when, where,​ why, and how is known as which of the​ following?

Journalistic approach

14. Marina is preparing a​ presentation, and she needs to illustrate the positions in her company and the way they interrelate. What would be the BEST tool for Marina to​ use?

Organization Chart

8. How does document design improve​ readability?

Professional design elements influence​ reader's perception of the communication before he or she reads a single word.

Performing

Team begins to work productively Work can be done individually or collaboratively If conflict emerges, team may spend time storming and re-norming

11. The process that helps ensure a business message is both effective and efficient is known as which of the​ following?

Three-step writing process

13. What is an​ infographic?

Visuals that have enough information to function as a​ stand-alone document.

8. What is the best color paper to use for a traditional printed​ résumé?

White or​ off-white

9. Which of the following nonverbal signals is the main way to express​ emotions? A. Gesture and posture B. Voice characteristics C. Personal appearance D. Facial expressions Your answer is correct. E. Touch

acial expressions

problem-solving team

comes together to investigate and resolve a specific issue

5. Audiences are determining your​ __________ when they measure your believability based on reliability and trustworthiness.

credibility

12. Which step in the listening process involves assigning meaning to​ sounds?

decoding

Ch. 2 1. Which step in the listening process involves assigning meaning to​ sounds?

decoding

13. The ability to recognize information needs and use efficient search techniques to locate reliable sources of​ information, particularly from online​ sources, and use this information ethically is referred to as​ ________.

digital information fluency

12. Culture can influence communication because a person sending a message will​ __________ it using the assumptions of their culture and the person receiving it will​ __________ the message using the assumptions of their culture. A. ​decode, encode B. ​encode, translate C. ​translate, interpret D. ​encode, decode Your answer is correct. E. ​translate, decode

encode, decode

18. Which of the following nonverbal signals is the main way to express​ emotions? A. Gesture and posture B. Voice characteristics C. Touch D. Personal appearance E. Facial expressions

facial expressions

10. During a​ negotiation, when one side makes its​ __________, it is then up to the other party to either accept or stop the negotiation.

final offer

6. One of the advantages of teams is​ ________.

increased acceptance of a solution

18. When using the​ __________ approach, the most important information is stated first and then additional layers of detail are​ covered, which allows readers to decide on what extra content they wish to view.

inverted pyramid

10. The ability to create effective visuals and correctly interpret visuals is a key business skill called visual​ __________.

literacy

14. A culture that relies more on verbal communication and explicitly spells out rules and expectations is known as a​ ________ culture.

low-context

14. Juana is proofreading her document by first looking for content errors and then checking for layout errors. Which of the following proofreading techniques is she​ using?

making multiple passes

8. __________ occurs when an unbiased​ third-party helps resolve a conflict.

mediation

17. Solicited Application Messageopens in a new tab An effective solicited application message​ _____ action by asking for an interview.

motivates

12. Information​ _____________ occurs when people receive more information than they can effectively process.

overload

11. Which of the following is considered a psychographic​ characteristic?

personality

2. John, an employee at XYZ​ Company, used information he found on the Internet without citing the source. John has committed the ethical violation of​ ________.

plagiarizing

10. You are composing a business message and are determining audience needs and obtaining the information you need to meet those needs. In which of the following steps of the writing process are you​ engaged?

planning

7. You are selecting the best medium for a message. In which of the following steps of the writing process are you​ engaged?

planning

13. To work on a specific issue that needs a​ resolution, your company could put together​ a(n) __________.

problem-solving team

4. A​ _____ should have only one clear and unmistakable antecedent.

pronoun

Ch. 7 1. he purpose of revising for​ ________________________ is to make a document interesting and easier to skim.

readability

20. Following online users with behaviorally targeted ads as they move on to other websites is known as​ __________.

remarketing

19. Due largely to the prevalence of reading them on screens rather than in​ print, the body text of most contemporary documents now use​ a(n) _________ typeface.

sans serif

9. In the introduction of a​ proposal, the​ __________ covers the boundaries of what you will and will not do.

scope

20. Which type of interview can be the most unnerving for the job​ candidate?

stress interview

3. Sentences that help​ explain, justify, or extend the overall subject of a paragraph are​ __________ sentences.

support

6. Using​ a(n) __________ is an efficient way to give a quick overview of the important points in a report.

synopsis

5. Ivica is preparing a presentation and needs to present​ detailed, specific information. What would be the BEST tool for Ivica to​ use?

table

task forces

temporary teams

15. The overall feeling of your message is known as the​ __________.

tone

5) Mercedes and the chapter tell you that good communication skills, like _____, can help Millennials _____.

virtual team interaction; stand out from the competition

19. f an employee sees unethical or illegal behavior at work and is not able to go through normal channels for a​ resolution, she may have no other option but to resort to​ __________. A. quitting B. joining in on the action C. acceptance of the behavior D. ignoring the issues E. whistle-blowing

whistle-blowing

project team

works on a project such as the launch of a new product

20. The contact information on a résumé should include​ _____. A. just your phone numbers B. only your email and​ website(s) or blogs C. your college address only D. your​ address, phone​ numbers, email​ address, and your​ website(s) or blogs when relevant to the job

your​ address, phone​ numbers, email​ address, and your​ website(s) or blogs when relevant to the job

16. Which of the following includes all three distinct elements of giving an oral​ presentation? A. ​Research, outline, and visual aids B. ​Body, close, and question and answer session C. ​Introduction, outline, and visual aids D. ​Introduction, body, and close Your answer is correct. E. ​Research, outline, and question and answer session

​Introduction, body, and close

9. When making a claim or requesting an​ adjustment, you should do which of the​ following? A. Present facts honestly and clearly. Your answer is correct. B. Open with specific details of the problem. C. Provide a straightforward statement of the problem in the body of the request. D. Demand immediate action. E. Maintain an angry tone to convey your frustration.

A. Present facts honestly and clearly. Your answer is correct.

12. In order to make your information easier to find in​ blogs, try​ __________ it with descriptive words. A. labeling B. cataloging C. tagging Your answer is correct. D. classifying E. marking

C. tagging Your answer is correct.

18. Use the mode when you want to show​ ________. A. the midpoint in a data​ series, with equal numbers above and below B. the average figure in a dataset C. the number that occurs with the greatest frequency in the dataset Your answer is correct. D. the sum of the dataset divided by the number of items E. the most important trend in the dataset

C. the number that occurs with the greatest frequency in the dataset Your answer is correct.

4. A website like YouTube is known as​ a(n) __________, in which the users provide most or all of the content. A. blog B. RSS C. user-generated content site Your answer is correct. D. community​ Q&A site E. content curation site

C. user-generated content site Your answer is correct.

11. Using the direct approach in a routine request means​ __________. A. you are asking someone to do something you should have done yourself B. you are stating the request in the body C. you are stating the request in the opening Your answer is correct. D. you should give reasons for your request before stating it E. you are stating the request in the close

C. you are stating the request in the opening Your answer is correct.

14. Which of these statements is TRUE about primary​ research? A. Primary research is always less costly than secondary research. B. Primary research is more common in​ day-to-day business. C. Primary research should always be conducted first. D. Primary research is original research undertaken for a project. Your answer is correct. E. Primary research takes less time than secondary research.

D. Primary research is original research undertaken for a project. Your answer is correct.

17. While providing both information and​ analysis, __________ may also include recommendations. A. proposals B. online databases C. informational reports D. analytical reports Your answer is correct. E. government publications

D. analytical reports Your answer is correct.

19. Your company has decided to put together a team to examine employee satisfaction and morale. You have been asked to serve on this​ team, along with six employees from other departments. This type of team is known as​ a(n) ________.

D. cross-functional team

15. One way to deliver negative news using the indirect approach is to​ _____. A. openly state the bad news in the opening paragraph B. make up a story to save face C. minimize the bad news by exaggerating the possibility that good news might follow D. emphasize what you can do or have done rather than what you cannot do

D. emphasize what you can do or have done rather than what you cannot do

16. When you want to use structured persuasion with internal or external​ audiences, it is BEST to use​ a(n) __________. A. analytical report B. online database C. informational report D. proposal Your answer is correct. E. government publication

D. proposal Your answer is correct.

12. __________ questions can be used in a survey when you wish to get​ opinions, information, or insights. A. Adaptive B. Compound C. Open-ended Your answer is correct. D. Leading E. Closed

C. Open-ended Your answer is correct.

10. Which of the following is an example of a routine​ message? A. The company is announcing an impending merger. B. Lucas informs Ray that he is being transferred to another division within the company. C. Latisha is requesting a letter of recommendation from Joshua. Your answer is correct. D. The company is experiencing financial problems and is suspending employer contributions to the retirement plan. E. The company is announcing a change in the​ employer-sponsored tuition reimbursement plan.

C. Latisha is requesting a letter of recommendation from Joshua. Your answer is correct.

15. In order to receive proposals from potential​ suppliers, a​ __________ can be sent and includes instructions describing the type of work to be​ done, along with other requirements such as budgets and deadlines. A. job invitation B. work request C. job requisition D. request for proposal Your answer is correct. E. request for bid

D. request for proposal Your answer is correct.

17. Which of the following is TRUE concerning work experience on your​ résumé? A. Display a list of generic accomplishments acquired across all of your jobs. B. List your jobs in reverse chronological​ order, starting with your most recent. Your answer is correct. C. List your jobs in chronological​ order, starting with your first job. D. List all of your jobs. E. Exclude military​ service, internships, and temporary jobs.

List your jobs in reverse chronological​ order, starting with your most recent.

Collaborating on Communication Efforts

offer guidelines for collaborative communication, identify major collaboration technologies, explain how to give constructive feedback

committees

often are permanent teams with regularly recurring tasks, such as executive committees that meet monthly to plan strategies and review results companies may have permanent teams devoted to safety, charitable work, or other activities

Virtual Teams

one in which members work in at least two different locations and rely on technology to communicate and collaborate. telecommuting collaborating w/ colleagues in other offices working as independent contractors from remote locations

8. The​ _____ paragraph of an executive summary introduces the​ document's topic.

opening

17. Louisa is writing a persuasive message to encourage buyers to make an immediate purchase decision about a new product. Louisa is preparing a​ ______________ message.

sales

5. ________ messages encourage prospective buyers to make an immediate purchase decision.

sales

11. n the interview​ process, the​ __________ stage is used to narrow down the list of possible candidates that match desired qualifications.

screening

Ch. 12 Quiz 1. For your initial business​ research, you should use​ __________ research because it might save you considerable time and money. A. secondary Your answer is correct. B. auxiliary C. alternative D. primary E. initial

secondary

19. During the​ __________ stage, candidates are invited to more​ in-depth interviews to help determine their potential fit within the organization.

selection

6. _________________ is the need to​ "be all that one can​ be," to reach​ one's full potential as a human being.

self-actualization

5. The language in correspondence to an intercultural audience​ _____.

should be clear and conventional

18. A sentence containing one main clause is a​ __________ sentence.

simple

4. Within what timeframe should you write a​ thank-you letter to those who interviewed you for a​ job?

2 days

7. As a general​ guideline, how many years of professional experience do you need to justify a​ résumé longer than one​ page?

5 years

Characteristics of Effective Teams **All traits rely on communication, both in the information that is shared and in the way people interact with one another

A wide variety of factors can account for team success Successful teams share many same attributes: * A shared sense of purpose and compatible values * A clear and challenging goal * A belief in the value of the team's efforts * A well-balanced mix of people who can provide the insights and skills needed to achieve the goal * A size that aligns well with the team's responsibilities * Positive behavioral norms that promote **psychological safety** encouraging people to share information, propose unproven ideas, and express vulnerability without fear of repercussion * A willingness to put the team's needs ahead of individual needs * Open and honest communication

9. Which of the following is the​ best-known nonlinear presentation​ software? A. Prezi Your answer is correct. B. Microsoft Excel C. Microsoft PowerPoint D. Microsoft Word E. Apple Keynote

A. Prezi Your answer is correct.

Ch. 4 TEST 1. Diversity is BEST defined as which of the​ following? A. All of the characteristics that lead people to argue. B. All of the characteristics that unite people as a culture. C. All of the characteristics that define people as individuals. Your answer is correct. D. All of the characteristics that divide people among cultures. E. All of the characteristics that mark people as similar.

All of the characteristics that define people as individuals.

9. Which of the following is TRUE regarding the culture of the United​ States? A. The United States is regarded as a​ mid-context culture. B. The United States is regarded as a​ high-context culture. C. Americans believe that every person should be given the opportunity to pursue whatever dreams and goals he or she has in life. Your answer is correct. D. Communication in the United States tends to be indirect. E. Americans are not concerned about privacy.

Americans believe that every person should be given the opportunity to pursue whatever dreams and goals he or she has in life.

10. Which of the following is a tip for being more effective in multicultural​ communications? A. Rephrase as often as possible. B. Do not speak slowly and clearly since this will be interpreted as condescending. C. Do not be concerned about getting feedback about your message. D. Oversimplify sentences to improve understanding. E. At the end of the​ conversation, double-check to make sure you and the listener agree on what has been said and decided.

At the end of the​ conversation, double-check to make sure you and the listener agree on what has been said and decided.

18. Which of the following is a tip for being more effective in multicultural​ communications? A. Oversimplify sentences to improve understanding. B. Do not speak slowly and clearly since this will be interpreted as condescending. C. At the end of the​ conversation, double-check to make sure you and the listener agree on what has been said and decided. Your answer is correct. D. Do not be concerned about getting feedback about your message. E. Rephrase as often as possible

At the end of the​ conversation, double-check to make sure you and the listener agree on what has been said and decided.

18. Which of the following exemplifies a benefit of good​ communication? A. Lower costs in the supply chain B. Earlier warning of potential problems Your answer is correct. C. Higher quality employees D. Less need for advertising and marketing E. More robust products

B. Earlier warning of potential problems Your answer is correct.

17. Which of the following statements is true concerning mobile​ devices? A. Small mobile displays and​ sometimes-awkward input technologies do not present challenges for creating and consuming content. B. Mobile devices create a host of security and privacy concerns. Your answer is correct. C. Mobile devices cannot serve as sensory and cognitive extensions. D. Mobile​ communication, particularly text​ messaging, has not put pressure on traditional standards of​ grammar, punctuation, and writing in general. E. Mobile connectivity cannot accelerate decision making and problem solving.

B. Mobile devices create a host of security and privacy concerns. Your answer is correct.

4. _____ should be on the first slide. A. Your name and address B. Only the title of your presentation Your answer is correct. C. The title of the conference D. ​Don't forget that your company name and title

B. Only the title of your presentation Your answer is correct.

9. Before sending​ messages, Zafar always converts them to PDF format. What would be the BEST reason for doing​ this?

B. Security and privacy

13. Where should you look to find typical salary ranges for a specific​ job?

BLS

Norming

Behavioral norms become clear Expectations for individual performance and group interaction emerge Group begins to enforce those norms

9. Why do shoppers rely on social​ media?

Buyers trust each other more than advertising.

16. In order to enhance positive relationships with​ stakeholders, businesses can write messages specifically to build​ __________. A. gratitude B. thankfulness C. goodwill Your answer is correct. D. professional courtesy E. appreciation

C. goodwill Your answer is correct.

3) What can you do to help employers avoid the frustration Sandy shares with them about recent college graduates?

Communicate as a professional in a business context.

4) Which skill set do both Denise and the chapter agree is the most important and advantageous to your career?

Communication

4. n a​ crisis, which general rule about communicating with employees may have to be overlooked for the sake of​ health, safety, or time​ constraints? A. Communication of organizational negative news to employees is best done at a company meeting. B. Communication with employees about bad news should be given on Friday. C. Employees should receive information before external stakeholders. D. Communication with employees about bad news should be delivered in person. Your answer is correct. E. News to employees should be passed from company management to managers to employees.

Communication with employees about bad news should be delivered in person.

20. What is the BEST way to make sure the length of your presentation stays within the allotted​ time? A. Plan to not give any breaks. B. Complete a practice run. Your answer is correct. C. Keep it to five written pages of notes. D. Eliminate the​ question-and-answer session from the end of your presentation. E. If using structured​ slides, estimate about 1 minute per slide as a guide.

Complete a practice run.

CH. 9 QUIZ 1. ________________ are the most personal business messages that you may ever have to write. A. Good news announcements B. Claims and adjustment letters C. Recommendation letters D. Goodwill messages E. Condolence letters

Condolence letters

Storming

Conflict can emerge Disagreements and uncertainties natural in this phase Constructive conflict can help, but destructive conflict should be addressed

2) In the video, Denise describes a recent webinar Forte hosted. Which of the following strengths of effective communication discussed in the chapter did the webinar focus on?

Connecting to stakeholders

10. Which of the following is part of the slide completion​ process? A. Making sure that all the slides are fully operational. B. Using a key visual to organize related ideas in a clear and meaningful way. C. Making sure that you use decorative artwork sparingly and only to support your message. D. Reviewing every slide carefully to ensure​ accuracy, consistency, and clarity. Your answer is correct. E. Emphasizing functional artwork - ​photos, technical​ drawings, charts, and other visual elements containing information that is part of your message.

D. Reviewing every slide carefully to ensure​ accuracy, consistency, and clarity.

13. Writing Text for Slides Successful slides​ _____ per slide. A. should have no more than two text lines B. utilize one succinct paragraph C. have at least seven to eight bulleted lines of text D. limit text content to three or four bulleted lines

D. limit text content to three or four bulleted lines

10. What are​ margins?

D. Margins define the space around text and between text columns.

15. When preparing for a​ meeting, the first step should be​ __________.

D. making sure the meeting is really necessary

13. ReviewQuiz:Quiz 9 13e Question 13, Document Makeover 9.1 Test Score: 100%, 100 of 100 points Points: 5 of 5 13. Internal Message Providing Bad News about Company Operations In a negative internal message using the indirect​ approach, the heading​ _____. A. implies that good news will follow B. always leads with the bad news C. must be no more than 140 characters long D. should avoid giving away the bad news

D. should avoid giving away the bad news

17. Which of the following is an example of a concise​ sentence? A. ​"We intend to start making arrangements for the sale of your items on​ Tuesday." B. "We are pleased to inform you that as of next Tuesday we will begin developing plans to carry your product in our​ store." C. "It is our pleasure to inform you that on​ Tuesday, we will start the process of selling your items to our​ customers." D. ​"We will start selling your items in our store next​ Tuesday." Your answer is correct. E. "It is our intention to stock your items in our stores for our customers​ Tuesday."

D. ​"We will start selling your items in our store next​ Tuesday." Your answer is correct.

18. Content submitted to a website that is not owned or created by the​ site's owner is known as which of the​ following? A. Owner-generated content B. Crowdsourced content C. Marketing content D. ​User-generated content Your answer is correct. E. Fan-fiction content

D. ​User-generated content Your answer is correct.

Human Resources Assistant Structural Sound, a leader in precision audio electronics, is seeking a Human Resources Assistant to join our growing team of professionals. At Structural Sound, we're all bound by the same goal—do the right thing for the customer and for each other. We foster a culture that is not only high performance, but also fun and stimulating, and we believe that employees should always have opportunities to grow. If you're looking for a career, not just a job, we'd love to hear from you.Duties include providing assistance to internal recruiting team with job postings and reference checks, and coordinating interview schedules. Perform benefit administration duties such as new hire benefit enrollment and employee benefit changes. Primary contact for employee benefit questions.Bachelor's degree required, 1+ years experience preferred. Experience working in a service-focused role. Strong communication and interpersonal skills and computer skills in a Microsoft Windows environment.If you think you'll be a good addition to our team, send your resume to Lindsey Hamilton, Director of Human Resources, at Structural Sound.

Decision Point: What Type of Resume Should You Use? Before you start writing your resume, you do some research and learn that there are three common types of resumes: A chronological resume lists your work history in reverse order, starting with your current or most recent job and working backwards. It is the most common way to organize a resume, and many employers like this format because it presents your work history in a clear, easy-to-follow arrangement. A functional or skill-based resume focuses on skills and capabilities you possess that qualify you for a position. Instead of listing your work history at the top, a functional resume begins with key areas of experience, responsibilities, and accomplishments. A combination resume highlights the strengths of candidates who have both relevant work experience and skills. It meshes the skills focus of the functional resume with the work history focus of the chronological format. Which type of resume will you choose to use?

20. Lousia wants to use a title to tell readers about the content of a section that follows and also to identify the topic. Which of the following should she​ use?

Descriptive heading

20. You have to deliver a message this week to a room of about a dozen​ people, and a message next week to​ 1,000 people. Between the two​ presentations, you alter and adjust the approach of your delivery. This illustrates which of the following steps to analyzing an​ audience?

Determine audience size and geographic distribution

4. Which of the following would be considered a source of primary​ research? A. Business books B. Directories C. Newspapers and periodicals D. Government publications E. Focus groups

E. Focus groups

9. When are primary research techniques usually​ employed? A. When secondary research would be too expensive B. When secondary research is in another language C. When secondary research is taking too long D. When secondary research requires a subscription for access E. When secondary research does not provide what is needed

E. When secondary research does not provide what is needed

18. In order to summarize the valuable information covered in a​ meeting, __________ should be created to document material presented and decisions made.

E. minutes

Dr. Bruce Tuckman Identification four or five phases new team goes through evolving:

Five Phases: * forming * storming * norming * performing * adjourning

12. Isaiah is preparing a​ presentation, and he needs to illustrate a sequence of events from start to finish. What would be the BEST tool for Isaiah to​ use?

Flowchart

18. Which of the following is also referred to as a skills​ résumé? A. Plain-text résumé B. A printable résumé that can be scanned C. Chronological résumé D. Functional résumé Your answer is correct. E. Combination résume

Functional résumé Your answer is correct.

11. Good business etiquette should prevail even when using electronic and social media for business purposes. Which of the following actions taken by your colleague Jerry violates business​ etiquette?

Jerry sends an email informing department members about rumored upcoming division closures.

14. Which of the following will help to ensure a successful online​ presentation? A. Wait until the conclusion of your presentation to ask for feedback. B. Keep your presentation as simple as possible. Your answer is correct. C. Develop the slides in multiple languages so international audiences can understand them. D. Develop slides in a normal font so they can be viewed like a Microsoft Word document. E. Distribute most slides ahead of​ time, holding some back to ensure the audience follows the presentation.

Keep your presentation as simple as possible.

15. _____________ charts illustrate trends over time through the use of vertical and horizontal axes.

Line

5. __________, the website most searched by employment​ recruiters, should be incorporated in your job search.

LinkedIn

12. Which of the following is a legal consideration regarding marketing and sales​ efforts? A. You do not need to back up your claims with evidence. B. Marketing and sales messages are never considered to be binding contracts. C. There are no special rules regarding marketing messages and websites aimed at children. D. ​"Bait and​ switch" advertising is legal. E. Marketing and sales messages must be truthful

Marketing and sales messages must be truthful.

16. Which of the following is an example of​ bias-free language? A. The typical executive spends four hours of his day in meetings. B. Tracy is an​ epileptic, but she has no trouble performing her job. C. Mary Jones has just joined our trust department. Your answer is correct. D. Shing-Tung Yau excels naturally in mathematics. E. Disabled workers face many barriers on the job.

Mary Jones has just joined our trust department.

12. Which of the following is an advantage of written digital​ media? A. Messages cannot be multimedia. B. Messages cannot enable audience interaction. C. Messages will not involve security risks. D. Messages cannot reach dispersed geographical audiences. E. Messages get delivered quickly.

Messages get delivered quickly

15. When using the direct approach for negative​ messages, you should do which of the​ following? A. Open with a respectful statement B. Open with the reason for the situation or decision C. Close with the bad news D. Open with the bad news Your answer is correct. E. Always end on a false positive to protect yourself against lawsuits

Open with the bad news

16. Which of the following is a step in the​ résumé completion​ process? A. Have an understanding of the true function of a résumé. B. Organize your résumé around your strengths. C. Gather pertinent information about your target companies. D. Proofread your résumé to make sure it is absolutely perfect. Your answer is correct. E. Gather all of your pertinent personal history.

Proofread your résumé to make sure it is absolutely perfect.

20. Which of the following is the correct sequence of steps in the listening​ process? A. ​Receiving, remembering,​ decoding, evaluating, responding B. ​Receiving, decoding,​ evaluating, remembering, responding C. ​Receiving, decoding,​ remembering, evaluating, responding Your answer is correct. D. ​Receiving, evaluating,​ decoding, remembering, responding E. ​Decoding, receiving,​ remembering, evaluating, responding

Receiving, decoding,​ remembering, evaluating, responding

20. When concluding a letter in which the writer cannot grant a​ request, which of the following is an important​ goal? A. Preventing the audience from making other requests in the future B. Careful time management C. Making the response unclear D. Refusing while maintaining a positive relationship Your answer is correct. E. Avoiding responding to the request as long as possible

Refusing while maintaining a positive relationship

17. Sam is proofreading his document by​ double-checking the spelling of names and the accuracy of important dates. Which of the following proofreading techniques is he​ using?

Reviewing​ high-priority items

3. Which of these is a topic commonly covered in a report​ introduction? A. Conclusions and recommendations B. Scope Your answer is correct. C. Facts, statistical​ evidence, and trends D. Results of studies or investigations E. Procedures or steps in a process

Scope

7. Which of these is a topic commonly covered in a report​ introduction? A. Procedures or steps in a process B. Facts, statistical​ evidence, and trends C. Scope Your answer is correct. D. Results of studies or investigations E. Conclusions and recommendations

Scope

19. ________ focus on what a product​ does, whereas​ ________ are the specific advantages realized by buyers.

Selling​ points, benefits

15. Rena is editing a novel for a client. In which of the following cases should she edit the style to be more like her​ own?

She has been asked to rewrite in her own style.

3. Which of the following controls how one slide replaces​ another? A. Slide transitions Your answer is correct. B. Slide builds C. Embedded multimedia D. Hyperlinks E. Decorative animation

Slide transitions

Forming

Team comes together Members begin to establish themselves in specific roles If team goal isn't already defined, team works to define

Ch. 8 Quiz 1. Valerie tweets a small piece of information about her upcoming novel to intentionally draw the attention of her readers without giving away the​ novel's plot. This is an example of which of the​ following? A. Narrative B. Reference C. Summary D. Orientation E. Teaser

Teaser

Adjourning

Temporary teams disband at this point Team may engage in a post-project analysis of success or failure Team may record discoveries and advice for future teams

18. Which of the following is an example of positive​ phrasing? A. Your request​ doesn't make any sense to me. B. Thank you for sharing your concerns about your shopping experience. Your answer is correct. C. I was shocked to learn that​ you're unhappy. D. You are clearly dissatisfied. E. The damage​ won't be fixed for a week.

Thank you for sharing your concerns about your shopping experience.

7. What should interview attire say about a​ candidate?

The candidate understands the business world and knows how to adapt to it.

5. Which of the following applies for both the direct and the indirect approach when communicating bad​ news? A. Both approaches open with a buffer. B. Both approaches are meant to delay bad news. C. Both approaches should encourage the reader to believe that you might change your mind. D. The close for both approaches should show respect for the recipient. Your answer is correct. E. Both approaches are meant to obscure bad news.

The close for both approaches should show respect for the recipient.

Ch, 14 Quiz 1. When presenting a complicated​ topic, what should a presenter do to ensure the slides are understandable for their intended​ audience? A. Use hyperlinks to videos that enforce the ideas. B. Use a test audience. Your answer is correct. C. Use​ charts, graphs, and diagrams. D. Allow for a question and answer session at the end of the presentation. E. Use color to highlight important ideas.

Use a test audience

2. Under which circumstance would the direct approach be the BEST choice for a negative​ message? A. When you wish to encourage a response. B. When the audience is unaware of the possibility of negative news. C. When you know firmness is not necessary. D. When the reader is emotionally involved in the message. E. When you know that the reader would prefer the bad news first.

When you know that the reader would prefer the bad news first

19. Keran works for a company that does not purchase from suppliers committed to fair trade practices. Keran is considering sending a message concerning this practice to her company buyers but she does not think it will impact the decision as to whether or not to continue purchasing products from these suppliers. What question should Keran ask when deciding whether or not her message has a​ purpose?

Will anything change as a result of your​ message?

Which type of resume will you choose to use?

You chose the combination resume. This was the best choice. The chief advantage of a combination resume is that it allows you to state your most relevant qualifications up front, while still providing the work history that many employers like to see, so you won't raise concerns that you might be hiding something about your past.

3. Which of the following is NOT appropriate to bring to an​ interview? A.A small notebook and pen B. Printed copies of your​ résumé in a folder C. A list of questions D. A transcript of your college grades E. Your​ phone, in case you get calls

Your​ phone, in case you get calls

16. _____________ is the need to feel a sense of accomplishment or to be admired by others for accomplishments.

achievement

20. Diversity is BEST defined as which of the​ following? A. All of the characteristics that mark people as similar. B. All of the characteristics that lead people to argue. C. All of the characteristics that define people as individuals. Your answer is correct. D. All of the characteristics that unite people as a culture. E. All of the characteristics that divide people among cultures.

all of the characteristics that define people as individuals

21. An ethical dilemma occurs when​ ________.

an ethical choice is not clear-cut

Ch. 1 QUIZ 1. An ethical dilemma occurs when​ ________.

an ethical choice is not clear-cut

cross-functional team

any of team types can be composed of people rom more than one department or functional area within the company powerful scheme for assembling talent b/c can overcome the fixed organizational structure and unite people from a variety of departments who have different areas of expertise and responsibility cross-functional teams can be an effective way to overcome the **Silo effect** in a company where people within each functional area tend to view and perform their work within their own **silos** w/o coordinating w/ other functional areas - can serve as a vital communication network that disperses information across the company

15. Which of the following should be included in the heading of your​ résumé? A. Education B. Career objective C. Career summary D. Qualifications summary E. Applicant email address

applicant email address

9. Along with your​ résumé, you should send​ a(n) __________ that introduces your​ résumé.

application letter

creative teams

are common in advertising, design, and other creative endeavors and combine writers, graphic artists, and other skilled professionals. may assemble for a single project or work on a series of projects over time

10. You are an employee in the sales department of a clothing manufacturer. When communicating with​ you, your boss seems to project himself into your position and remains calm and composed at all times. This BEST exemplifies​ a(n) ________.

audience-centered approach

5. Noise, distractions, and filters are all types of communication​ ______________.

barriers

17. Messages using the indirect approach open with​ a(n) ____________. A. apology B. buffer Your answer is correct. C. statement of the bad news D. respectful statement E. false positive

buffer

8. When using the indirect approach for negative​ messages, you should open with a neutral statement called​ a(n) __________ in order to establish common ground with the reader. A. introduction B. barrier C. shield D. buffer Your answer is correct. E. apology

buffer

10. ReviewQuiz:Quiz 10 13e Question 10, Document Makeover 10.1 Test Score: 100%, 100 of 100 points Points: 5 of 5 Persuasive Argumentation In a​ well-written persuasive message using the indirect​ format, an effective​ _____ might identify some common ground on which to build your case. A. objection rebuttal B. emotional appeal C. faulty analogy D. buffer statement

buffer statement

Ch. 13 1. An effective executive summary uses document design features like​ _____ to create content​ at-a-glance for the busy reader.

bullet points

16. The subject line of a business message should​ _____. A. be as general as possible B. clearly indicate the topic of the message Your answer is correct. C. cleverly ask a rhetorical question D. mention the​ sender's name

clearly indicate the topic of the message

12. When using the direct​ approach, you should​ __________, no matter what the news is. A. discuss individual failures B. use a forceful tone C. discuss personal factors D. discuss individual factors E. come right out and say it

come right out and say it

Common Types of Teams

committee - a permanent team established to address recurring issues, such as corporate governance or workplace safety problem-solving - team assembled to analyze a problem or issue, recommend a solution, and, in some cases, implement the solution project - team assembled to complete a specific project, such as a new product launch or installation of a new computer system creative - similar to project teams but used in fields such as advertising and web design; combine the efforts of various creative professionals and may work on a series of projects together cross-functional - pulls together people from across multiple departments or functional areas; the best way to tackle company-wide issues or opportunities but can be challenging to manage

9. __________________ exist for long periods of time and can become a permanent part of the organization.

committees

MODULE 2 Ch. 5-6-7 Ch. 6 1. You are revising a message. In which of the following steps of the writing process are you​ engaged?

completing

17. Team members may decide to​ __________ when in conflict and choose to give up something on each side to make a decision.

compromise

simplest team

consists of two people assigned to collaborate on a task, with no more formality than the mandate to get the job done

8. ​__________ feedback provides information concerning the actual communication​ process, not the parties involved.

constructive

18. Revision is a​ step-by-step process. Revision for​ ________________________ should be done first.

content

5. Sue is attending a presentation and she is focused on understanding and retaining the information in the​ speaker's message. What is the term used to describe​ this?

content listening

CH. 10 QUIZ 1. Making a false statement that causes damage to​ someone's reputation is called​ __________. A. a buffer B. trolling C. whistleblowing D. defamation Your answer is correct. E. raging

defamation

QUIZ 3 1. At the recent school board​ meeting, five individuals spoke on both the merits and problems with​ full-day kindergarten as compared to​ half-day kindergarten. After the​ meeting, your friend Corrine tells​ you, "I​ don't think there is any way they can justify​ full-day kindergarten at this point. Did you hear all those statistics about the high costs versus low​ benefits?" You reply that there was good evidence on both sides of the issue. Corrine frowns and tells you that she​ doesn't remember it that way. By tuning out part of what was said at the​ meeting, Corrine appears to be exhibiting​ ________ listening.

defensive

2. __________ refer(s) to such characteristics as the​ age, gender, and income of your intended audience.

demographics

16. When using the​ __________ approach for bad​ news, the communication opens with the bad​ news, continues to the​ reasons, and finishes with a positive statement aimed at maintaining goodwill. A. linear B. indirect C. direct Your answer is correct. D. audience-centered E. inverted pyramid approach

direct

13. Most routine business messages will follow the​ __________.

direct approach

4. You are leading a committee to talk about service recovery efforts at your branch location. One of the committee members calls you to complain about the past few meetings.​ "We never get anything​ accomplished," she​ says, "and people are allowed to talk endlessly about things that are really unrelated to our​ work." What meeting productivity tip is MOST likely to help you deal with these sorts of​ issues?

establish a clear agenda

17. A(n) __________ is a fully developed smaller version of a report that can be used to help the readers who lack the time or motivation to read the entire document.

executive summary

7. Constructive feedback offers criticism that​ ________.

focuses on the processes and outcomes of communication

9. In the​ __________ communication​ network, ideas and information flow along the lines of command in the​ company's organizational structure.

formal

15. All communication that occurs outside of the​ _____________ communication​ network, occurs in the​ _____________ communication network.

formal; informal

2. A popular discovery technique known as​ __________ has you write down anything that comes to​ mind, not worrying about​ errors, for a specific period of time.

free writing

10. One of the disadvantages of teams is​ ________.

groupthink

14. The use of touch in a business setting can be an issue. Besides​ __________, the best choice is to avoid touch in the workplace.

handshake

12. A​ __________sentence lacks confidence and does not make a definitive statement about a topic.

hedging

19. A culture that relies less on verbal communication and expects the receiver of the message to discover the essence of the message is known as a​ ________ culture. A. ​mid-context B. ​high-context This is the correct answer. C. ​gender-based D. ​social-based E. ​low-context

high-context NOT low-context

Ch. 16 QUIZ 1. Demonstrating knowledge about the company to which you are applying and highlighting experience that relates to the position it is advertising builds interest and a desire to​ _____ you.

hire

13. When​ possible, bad news for employees should be delivered​ __________. A. by company email B. in a blog C. in a podcast D. in person Your answer is correct. E. by company memo

in person

Ch. 15 Ch. 1 When composing a résumé without much relevant work​ history, the best thing to do with an unrelated​ part-time job is​ _____.

increase its relevance by including the​ job-related skills you gained

9. The​ _________ approach for a negative message opens with reasons for the bad news before presenting the news itself. A. direct B. indirect Your answer is correct. C. inverted D. diverted E. business

indirect

19. A condition known as​ __________ may occur when you receive more information than you can effectively process.

information overload

20. The​ __________ describes a situation in which technology can waste as much time as it saves.

information technology paradox

3. Traditionally, ________ are used for​ brief, external business correspondences.

letters

17. The form a message takes is called the​ __________.

medium

7. The​ ___________ is the form a message takes and the​ ___________ is the system used to deliver the message.

medium; channel

4. Avoid embarrassment or worse by only sending your email to​ _____.

necessary recipients

13. Information can be sent or received without using written or spoken language by using the interpersonal process of​ __________.

nonverbal communication

3. Information can be sent or received without using written or spoken language by using the interpersonal process of​ __________.

nonverbal communication

3. __________ your message entails checking for the quality of your document and is your chance to finalize your document for your intended audience.

proofreading

10. The three main types of persuasive business messages are​ ________.

requests for​ action, presentations of​ ideas, and claims and adjustment requests

6. The essence of communication is​ _____________.

sharing

11. _______________ is the term used to describe all of the groups that are affected in some way by a​ company's actions.

stakeholders

13. Ravi works for a company that is known for developing products that appeal to the millennial generation. Ravi is a member of the millennial​ generation, and he works with a number of colleagues that are much older and are not considered part of the millennial generation. Ravi feels that the older colleagues cannot relate to his generation. What would be the term used to describe​ Ravi's attitude?

stereotyping

18. In​ a(n) __________​ interview, a set of predetermined questions are asked in a specific order.

structured

9. The overall​ ________ of your communication involves the specific choices you make to express yourself to an audience. Factors include word choice and sentence and paragraph structure.

style

13. Emila wants to draw attention to a smaller topic in her report that belongs with a larger general topic. Which of the following should she​ use?

subheading

11. The​ _____ line immediately alerts the reader to the purpose of the email and helps recipients decide which messages to read and when to read them.

subject

4. The​ __________ is the total of everything you would like to get when discussing a contract.

target

2. You work on a task force with​ Jan, Maya,​ Trent, and Dennis. Each member brings different strengths to the team.​ Trent, in​ particular, seems​ well-suited to following through on administrative minutiae and is perfectly willing to let others on the team direct his efforts. What team role is Trent​ playing?

task-oriented role

participative management

teams are often at the core of participative management - the effort to involve employees in the company's decision-making

12. ReviewQuiz:Ch. 16 Quiz 13e Question 12, Document Makeover 16.2 Test Score: 100%, 100 of 100 points Points: 5 of 5 Close Solicited Application Messageopens in a new tab In a solicited application​ message, it is crucial that you clearly identify​ _____.

the job for which you are applying

17. The sentence that introduces the subject of a paragraph is called a​ __________ sentence.

topic

7. One technique to convey​ warmth, comfort, and reassurance in the communication process is the effective use of​ __________.

touch

11. Content, title,​ agenda, and program details are​ ________. A. sections of a speaking outline B. elements of online presentations C. sections of a planning outline D. parts of presentation handout E. types of presentation slides

types of presentation slides

7. A paragraph is said to be​ __________ when it focuses on a single topic.

unified

16. A disadvantage to​ oral, in-person communication is that​ __________. A. it allows​ time-shifted consumption B. it lacks nonverbal cues other than voice inflections C. unless​ recorded, it does not provide a​ permanent, verifiable record Your answer is correct. D. it involves rich nonverbal cues E. it offers limited opportunities for timely feedback

unless​ recorded, it does not provide a​ permanent, verifiable record

4. In order to maintain the utmost standards of business​ ethics, you should always demonstrate the​ __________ attitude.

"you"

6. Which of the following should be omitted from the contact information section of a​ résumé? A. Name B. Phone numbers C. Work email Your answer is correct. D. Physical address E. URL of personal webpages

work email

collaboration

working together to meet complex challenges - is a prime skill expected in a wide range of professions

14. Jun is composing a message. He is choosing strong​ words, creating effective​ sentences, and developing coherent paragraphs. Which step of the writing process is Jun​ implementing?

writing

2. What are the three stages of the interview​ process?

​Screening, selection, and final stage

4. The form a message takes is the​ __________ and the system used to deliver the message is the​ __________.

​medium; channel

Virtual Teams Challenges Key challenges of virtual teams include the tools for collaboration and interpersonal communication issues

"us vs them" mentality between team long-distance members develop sense emotional isolation feeling of being "out of the loop" feeling acute if most team members work in same physical location and few work long distance fosters us vs them virtual teams often miss out on random interactions co-located teams experience - crossing paths getting coffee or other work settings

Disadvantages of Teamwork

**Groupthink** Like other social structures, business teams can generate tremendous pressures to conform. Groupthink occurs when peer pressures cause individual team members to withhold contrary opinions and to go along with decisions they don't really believe in. The Consequences of groupthink can range from bland, unimaginative work to outright disasters. **Hidden agendas** Some team members may have a hidden agenda - private, counterproductive motives, such as a desire to take control of the group, to undermine someone else on the team, or to pursue an incompatible goal. **Cost** Aligning schedules, arranging meetings, and coordinating individual parts of a project can eat up a lot of time and money **Overload** Some companies have embraced collaborative work approaches to such an extent that they're overloading employees with team assignments

Team Roles In addition to whatever functional skills they bring, members of a team can play a variety of helpful roles to ensure harmonious, productive work

**Team-maintenance roles** - focus on the interpersonal and social aspects of being on a team, such as enforcing team norms, ensuring that everyone's voice can be heard, encouraging participation, compromising, and mediating in disputes. **Task-oriented roles** - focus on work quality and productivity, getting the team's work done on time and on budget. Can include providing technical expertise, suggesting new ideas, integrating diverse ideas, exploring ideas, exploring options, and keeping the team on schedule. Need healthy balance of both types of roles to be harmonious and successful

8. When completing a business​ letter, be sure to​ _____.

review it for missing words that​ won't show up in spell check

11. What is a functional​ résumé?

A resume that focuses on skills and capabilities

6. Text content in a slide presentation should be​ _____. A. as concise as​ possible, like bulleted words Your answer is correct. B. in list form but with complete sentences C. presented in paragraph form D. in a serif​ font, such as Times New Roman

A. as concise as​ possible, like bulleted words Your answer is correct.

5. When creating business​ email, you should take advantage of the email​ __________ feature to automatically include your full​ name, title,​ company, and contact information at the end of your messages. A. signature Your answer is correct. B. closing C. sign off D. completion E. ending

A. signature Your answer is correct.

12. Charts and tables in presentations need to be​ __________ compared to charts and tables for printed documents. A. simpler Your answer is correct. B. fancier C. animated D. more detailed E. more colorful

A. simpler

5. Typically, the BEST method for delivering a presentation is​ __________. A. speaking from notes Your answer is correct. B. playing a recording of yourself C. reading from a teleprompter D. reading directly from a script E. playing a video of yourself

A. speaking from notes Your answer is correct.

6. Although it may seem like a small​ detail, the​ __________ is of utmost importance because it helps recipients decide if they are going to open the email or not. A. subject line Your answer is correct. B. summary C. use of emoticons D. email signature E. orientation

A. subject line Your answer is correct.

8. Which of the following should be done to ensure successful online​ presentations? A. ​Don't get lost in the technology. Your answer is correct. B. Consider the viewing experience from your point of view. C. To ensure​ spontaneity, never send out preview study materials ahead of time. D. Limit the amount of time for viewers to get connected. E. Limit the amount of time asking for feedback since this can interrupt the flow of the presentation.

A. ​Don't get lost in the technology. Your answer is correct.

6. Which of the following is a tip when editing for​ clarity? A. Correct dangling modifiers Your answer is correct. B. Do not impose parallelism C. Do not replace camouflaged verbs D. Do not reword long noun sequences E. Do not break up overly long​ sentences; this might change the meaning of the sentence

A. Correct dangling modifiers Your answer is correct.

11. Which of the following methods of electronic communication carry the same legal weight as other business​ documents? A. Email Your answer is correct. B. Instant messages C. Blogs D. Text messages E. Podcasts

A. Email Your answer is correct.

3. Which of these is a guideline to follow when communicating negative organization news in a crisis​ situation? A. Get top management involved immediately. Your answer is correct. B. View the crisis as an opportunity to market your product​ and/or service. C. Find someone to blame. D. Refuse to respond to questions that would have a negative impact on the company. E. Communicate only with media representatives that are favorably predisposed towards your company.

A. Get top management involved immediately

14. How can a writer help control the volume of email messages sent and​ received? A. Make sure every email you send is necessary. Your answer is correct. B. Only respond to emails that ask for a response. C. Use the corporate email system only for personal messages and use other social media for​ work-related messages. D. Only copy your immediate supervisor on all​ emails; others in the chain of command might not need to see all of your work. E. Do not use the​ "reply all" feature unless necessary.

A. Make sure every email you send is necessary. Your answer is correct.

14. Which of the following should you do when writing routine replies and positive​ messages? A. Use the direct approach. Your answer is correct. B. End the message with the main idea. C. Develop the single most important message during the writing process. D. Embed positive statements in negative contexts. E. Make sure that readers acknowledges their personal responsibility.

A. Use the direct approach. Your answer is correct.

8. The body of a positive response to a claim request offers​ _____ in a positive way. A. a specific suggestion for the​ customer's next product purchase Your answer is correct. B. to assist the customer before making the same mistake again C. an insult for the​ customer's incompetence but D. an apology for the​ customer's error

A. a specific suggestion for the​ customer's next product purchase Your answer is correct.

5. If you want to receive a refund or get a replacement for a​ purchase, you can ask for​ a(n) __________. A. adjustment Your answer is correct. B. claim C. recommendation D. information request E. reference

A. adjustment Your answer is correct.

6. When writing a​ request, you should use the​ __________ of your message to explain or justify the request. A. body Your answer is correct. B. introduction C. opening D. courteous close E. appendix

A. body Your answer is correct.

19. The​ __________ of a routine request should include a​ deadline, contact​ information, and an expression of goodwill. A. courteous close Your answer is correct. B. body C. introduction D. executive summary E. recommendation

A. courteous close Your answer is correct.

3. When a professional makes a​ mistake, they should​ __________. A. face the situation head​ on, make​ amends, and move on Your answer is correct. B. accept responsibility and ask their supervisor to fix the issue C. pass the issue off to someone else D. ignore the issue until a fix can be determined E. determine who may have caused the issue

A. face the situation head​ on, make​ amends, and move on

13. Recording and distributing audio and video files online is known as​ _________ A. podcasting Your answer is correct. B. blogging C. content marketing D. backchanneling E. retweeting

A. podcasting Your answer is correct.

11. Use the median when you want to show​ ________. A. the midpoint in a data​ series, with equal numbers above and below Your answer is correct. B. the number that occurs with the greatest frequency in the dataset C. the most important trend in the dataset D. the average figure in a dataset E. the sum of the dataset divided by the number of items

A. the midpoint in a data​ series, with equal numbers above and below Your answer is correct.

8. The direct approach should be used in routine messages because the audience​ __________. A. will probably respond favorably to your request Your answer is correct. B. is likely to reject the reason C. does not care about your request D. must be convinced to accept your request E. will most likely respond but in an unfavorable manner

A. will probably respond favorably to your request Your answer is correct.

19. No matter which types of messaging you use on the​ job, you should​ __________. A. create​ lengthy, complex messages to save time on future correspondences B. check and follow your​ company's network security policies Your answer is correct. C. use acronyms whenever possible D. keep the same tone and level of formality for all situations E. carry on multiple messaging exchanges at a time to take advantage of multitasking

B. check and follow your​ company's network security policies Your answer is correct.

17. Patel heads a team of fifteen team members on three different continents. At an upcoming​ meeting, he needs to discuss a new expansion project in China. Which of the following steps for the meeting should Patel do​ first?

B. Clarify its purpose

16. You are leading a committee to talk about service recovery efforts at your branch location. One of the committee members calls you to complain about the past few meetings.​ "We never get anything​ accomplished," she​ says, "and people are allowed to talk endlessly about things that are really unrelated to our​ work." What meeting productivity tip is MOST likely to help you deal with these sorts of​ issues?

B. Establish a clear agenda

6. Which of the following should be followed when writing a rejection​ message? A. ​Don't personalize the​ message; you should not use the​ recipient's name. B. Open the communication with the rejection information. C. You should state or imply that the application will be reviewed at a later date. D. Don't close with positive wishes for the​ applicant's career success. E. Avoid explaining why an applicant was rejected or why other applicants were chosen instead.

Avoid explaining why an applicant was rejected or why other applicants were chosen instead.

7. As a new employee in the​ organization, you are asked to produce a report on customer service issues. Which of the following might be the BEST format for the​ report? A. A persuasive​ approach, to ensure the document is short and to the point in addition to being easy to follow B. An indirect​ approach, to convince the manager of the validity of your research​ technique, logic, and reasoning Your answer is correct. C. An executive​ dashboard, to graphically compare and contrast service issues D. A direct​ approach, because they are generally easier to follow than any other type of approach E. An electronic​ document, to show the manager you are​ tech-savvy and able to use the latest technologies

B. An indirect​ approach, to convince the manager of the validity of your research​ technique, logic, and reasoning Your answer is correct.

6. Trade journals and academic journals fall under which category of secondary resources​ available? A. Directories B. Newspapers and periodicals Your answer is correct. C. Business books D. Government publications E. Almanacs and statistical resources

B. Newspapers and periodicals Your answer is correct.

20. Which of the following are the three basic categories of analytical​ reports? A. Reports to implement policies and​ procedures, reports to assess​ opportunities, and reports to demonstrate compliance B. Reports to assess​ opportunities, reports to solve​ problems, and reports to support decisions Your answer is correct. C. Reports to document​ progress, reports to solve​ problems, and reports to support decisions D. Reports to monitor and control​ operations, reports to implement policies and​ procedures, and reports to demonstrate compliance E. Reports to document​ progress, reports to implement policies and​ procedures, and reports to demonstrate compliance

B. Reports to assess​ opportunities, reports to solve​ problems, and reports to support decisions Your answer is correct.

2. Responding to a Claim When the Buyer is at Fault In a positive response to a claim​ request, the closing paragraph expresses​ _____ the​ customer's continued business. A. disappointment in B. appreciation for Your answer is correct. C. ambivalence for D. overzealousness for

B. appreciation for Your answer is correct.

13. Mobile devices and apps have become powerful research tools. As a​ researcher, you should take special care to follow​ __________. A. search engine optimization B. ethical and legal concerns concerning confidential information Your answer is correct. C. information architecture design D. natural language processing E. app-first design practices

B. ethical and legal concerns concerning confidential information Your answer is correct.

8. Effective Problem-Solving Report Focusing on Recommendations The opening of a​ memo-style recommendation report​ _____ the purpose of the project and its importance. A. criticizes B. identifies Your answer is correct. C. overstates D. ignores

B. identifies Your answer is correct.

12. For an unexpected or unusual​ request, the​ __________ approach is the best strategy. A. forward B. indirect Your answer is correct. C. direct D. business E. good-news

B. indirect Your answer is correct.

7. The convenience offered by electronic communication needs to be weighed against​ ________.

B. security and privacy concerns

15. Using social media in order to provide customers with a more convenient way to receive help is known as​ __________. A. a community of practice B. social customer service Your answer is correct. C. a community of interest D. content marketing E. a brand community

B. social customer service Your answer is correct.

20. Another term for online seminars is​ _____________.

B. webinars

5. The most significant factor in planning a proposal is​ ________. A. whether it is an external proposal B. whether or not the recipient has asked you to submit a proposal Your answer is correct. C. whether it is the right time D. whether it is a formal proposal E. whether it is an internal proposal

B. whether or not the recipient has asked you to submit a proposal Your answer is correct.

Decision Point: The Education Section of Your Resume In a combination resume, the objective statement is typically followed by your educational background.Before enrolling in your current college/university, you attended a community college and earned an associate degree in Business Administration. Now, in addition to the core requirements for your BSBA degree, you have taken 21 credits of human resource management-specific courses, including: International Human Resources Management, Recruiting/Selecting Effective Employees, Employee Training and Development, Human Resource Management: The Legal Environment, Negotiation and Dispute Settlement, and Managing Performance and Compensation.Your overall GPA at the community college was 2.6, but you have earned a GPA of 3.6 in your bachelor's degree program, with a 4.0 GPA in your area of concentration. You've made the Dean's List all semesters in your BSBA program.Given this information, which of the following would be the most appropriate way to state your educational background on your resume?Select an option from the choices below and click Submit. I will be earning a BSBA in May 20XX from Your College/University, with a concentration in human resource management. I previously earned an AAS in Business Administration from Your Community College. The coursework in my area of concentration in my BSBA program has included HR-relevant courses such as International Human Resource Management, Recruiting/Selecting Effective Employees, Employee Training and Development, Human Resource Management: The Legal Environment, Negotiation and Dispute Settlement, and Managing Performance and Compensation. My GPA in my BSBA program is 3.6 overall and 4.0 in my area of concentration. I have made the Dean's List all semesters at Your College/University. BSBA, Your University20XX-20XXConcentration in Human Resource ManagementCoursework focused on human resource managementGPA 3.6 overall; 4.0 in area of concentrationDean's List all semestersAAS, Business Administration, Your Community College20XX-20XX BSBA, Your College/University20XX-20XXConcentration in Human Resource ManagementCoursework included:Manpower Planning and OperationEmployee TrainingAdvanced Labor Relations and Collective BargainingWage and Salary AdministrationOverall GPA: 3.6; GPA in area of concentration: 4.0Dean's List all semestersAAS, Business Administration, Your Community College20XX-20XX AAS, Business Administration, Your Community College20XX-20XXGPA 2.6BSBA, Your University20XX-20XXConcentration in Human Resource ManagementCoursework focused on human resource managementGPA 3.6 overall; 4.0 in area of concentrationDean's List all semesters You chose the option that lists your degrees with your BSBA listed first, the college/university, dates attended, relevant human resource-related coursework, GPA, and Dean's List for your BSBA. This was the best choice. This is an excellent presentation of your educational background. The bullet points make the information easy to read, and the dates of your degrees are spaced to the right margin for instant comprehension. It was a wise move to leave off your community college GPA, because the rule of thumb is to showcase it only if it is 3.5 or above. Finally, the courses listed are highly relevant to your career objective. Click Next to continue. Previous Next

BSBA, Your College/University20XX-20XX Concentration in Human Resource ManagementCoursework included:Manpower Planning and OperationEmployee TrainingAdvanced Labor Relations and Collective BargainingWage and Salary Administration Overall GPA: 3.6; GPA in area of concentration: 4.0 Dean's List all semesters AAS, Business Administration, Your Community College You chose the option that lists your degrees with your BSBA listed first, the college/university, dates attended, relevant human resource-related coursework, GPA, and Dean's List for your BSBA. This was the best choice. This is an excellent presentation of your educational background. The bullet points make the information easy to read, and the dates of your degrees are spaced to the right margin for instant comprehension. It was a wise move to leave off your community college GPA, because the rule of thumb is to showcase it only if it is 3.5 or above. Finally, the courses listed are highly relevant to your career objective.

Building an Employment Portfolio

Background Project Objectives Collaborators Constraints Outcomes Learning Experience

8. Which of the following is a general guideline for improving cultural​ competency? A. Do not appear to be flexible since this can be misinterpreted as a sign of weakness B. Do not openly display a sense of humor C. Apply the​ "Golden Rule" D. Be careful about applying the​ "Golden Rule" Your answer is correct. E. Ignore your own bias

Be careful about applying the​ "Golden Rule"

11. Which of the following is NOT a suggested method for improving your intercultural skills for your business​ career? A. Respect preferences for communication styles B. Study other cultures C. Become fluent in other languages Your answer is correct. D. Help others adapt to your culture E. Listen carefully

Become fluent in other languages Your answer is correct

6. Which of the following BEST describes the difference between xenophobia and​ ethnocentrism? A. Xenophobia is a fear of foreigners and​ strangers, whereas ethnocentrism is a fear of manmade destruction. B. Both describe tendencies to consider​ one's own culture superior to​ others, but xenophobia is a more​ extreme, more fearful attitude than ethnocentrism. Your answer is correct. C. Xenophobia is a fear of disrespecting other​ cultures; ethnocentrism is a love of other cultures. D. Xenophobia is a fear of manmade​ destruction, whereas ethnocentrism is a fear of foreigners and strangers. E. Both describe tendencies to consider​ one's own culture superior to​ others, but ethnocentrism is a more​ extreme, more fearful attitude than xenophobia.

Both describe tendencies to consider​ one's own culture superior to​ others, but xenophobia is a more​ extreme, more fearful attitude than ethnocentrism.

12. Which of the following is the first step when preparing for a​ meeting? A. Define the purpose of the meeting B. Select the participants for the meeting C. Make sure the meeting is really necessary Your answer is correct. D. Choose the venue and the time for the meeting E. Set the agenda for the meeting

C. Make sure the meeting is really necessary Your answer is correct.

7. When using a bulleted list in a slide​ presentation, make sure that each entry contains​ _____. A. multiple ideas per line to maximize slide space B. enough words so that the audience reads instead of listens C. the fewest words needed to convey the meaning Your answer is correct. D. the most adjectives possible to build a mental picture

C. the fewest words needed to convey the meaning

2. Rewording sentences to use no pronoun at all rather than referring to all individuals as​ "he" is a way to avoid which of the​ following? A. Age bias B. Ethnic bias C. Gender bias Your answer is correct. D. Disability bias E. Racial bias

C. Gender bias Your answer is correct.

19. __________ research uses information that has been assembled previously for another purpose. A. Alternative B. Auxiliary C. Secondary Your answer is correct. D. Primary E. Substitute

C. Secondary Your answer is correct.

20. Which of the following is fueling the growth of networked​ organizations? A. Instant messaging​ (IM) B. Emailing C. Social networking Your answer is correct. D. Blogging E. Podcasting

C. Social networking Your answer is correct.

3. Just like other types of business​ messages, routine requests contain​ __________. A. an​ opening, a​ proposal, and a close B. an​ introduction, a list of​ actions, and a receipt C. an​ opening, a​ body, and a close Your answer is correct. D. a​ salutation, a​ story, and an ending E. an​ introduction, a​ proposal, and a close

C. an​ opening, a​ body, and a close Your answer is correct.

2. As a​ consumer, there may come a time when you are dissatisfied with a product or service and you many need to make a formal complaint called​ a(n) __________. A. accusation B. deposition C. claim Your answer is correct. D. inquiry E. formal report

C. claim Your answer is correct.

13. Which of the following is advised when selecting words for business​ communication? A. Choose unfamiliar words to impress your audience. B, Use as many buzzwords as possible. C. Use clichés. D. Use lots of jargon to impress your audience. E. Choose​ strong, precise words.

Choose​ strong, precise words.

2. Which of the following is the most common way to organize a​ résumé? A. Chronological résumé Your answer is correct. B. Combination résumé C. Functional résumé D. Plain-text résumé E. A printable résumé that can be scanned

Chronological résumé

5. Which phase of the interview process should be used to stress your value and correct any misunderstandings the interviewer may​ have?

Close

3. Why is it important to include information in the subject line when sending an​ email? A. The subject line is a good place to mark a message as​ "urgent." B. Emails display the first few words of the message so a​ well-crafted email​ doesn't need a subject line - the receiver will know what it is about. C. Recipients often use the subject line to forward personal emails to friends without viewing the text. D. A subject line helps recipients decide which email to read and in which order to read them. Your answer is correct. E. Subject lines are a good place to put​ emoticons, drawing attention to the email for a quicker response time.

D. A subject line helps recipients decide which email to read and in which order to read them. Your answer is correct.

9. A phrase sent via text message that is comprised of the first letter of each word in the phrase is known as which of the​ following? A. Spam B. Text C. Stream D. Acronym Your answer is correct. E. Acrostic

D. Acronym Your answer is correct.

7. When making a routine​ request, which piece of advice should you​ follow? A. Do not assume that your audience will comply. B. Demand action. C. Do not consider the tone of the message. D. Be specific. Your answer is correct. E. Be vague.

D. Be specific. Your answer is correct.

18. Which of the following is the MOST common reason some employers are reluctant to provide recommendation letters for former​ employees? A. Employees will use the recommendation letter to seek employment. B. The former employee will demand to be rehired. C. Employers do not have time to write these letters. D. Employees have sued employers. Your answer is correct. E. Employers are uncomfortable with their writing skills.

D. Employees have sued employers. Your answer is correct.

20. Which of the following is NOT one of the four aspects of audience​ sensitivity? A. Using​ bias-free language B. Describing your​ organization's experience,​ personnel, and facilities Your answer is correct. C. Adopting the​ "you" attitude D. Maintaining a strong sense of etiquette E. Emphasizing the positive

Describing your​ organization's experience,​ personnel, and facilities

5. Which of the following is an example of the difference between a​ low-context culture and a​ high-context culture? A. An employee from a​ high-context culture is more likely than one from a​ low-context culture to be on time for a meeting. B. An employee from a​ high-context culture is more likely than one from a​ low-context culture to see material wealth as a sign of success. C. An employee from a​ high-context culture is more likely than one from a​ low-context culture to have a​ five-year plan. D. An employee from a​ high-context culture is more likely than one from a​ low-context culture to ask a coworker about her weekend. E. An employee from a​ high-context culture is more likely than one from a​ low-context culture to ignore a deadline.

E. An employee from a​ high-context culture is more likely than one from a​ low-context culture to ignore a deadline.

10. Which of the following approaches is generally the most persuasive and efficient way to develop an analytical report for skeptical​ readers? A. Direct approach B. Yardstick approach C. Analytic-informational approach D. Indirect approach E. 2 + 2 = 4 approach

E. 2 + 2 = 4 approach

10. Which of the following allows another recipient to read an email message without the primary recipient being aware that the email was sent to the additional​ recipient? A. Replay and carbon copy B. Courtesy copy C. Reply all D. Reply E. Blind courtesy copy

E. Blind courtesy copy

20. "Let me know if there is anything else I can do to assist​ you" is an example of which of the​ following? A. Main idea B. Disappointing news C. Concise opening D. Condescending tone E. Courteous close

E. Courteous close

16. Which of the following is an important consideration when writing​ email? A. Subject lines should be used only when a message needs an urgent response. B. Business email should be written in the same conversational tone as a personal email. C. ​Grammar, spelling, and punctuation rules are more relaxed for emails than in conventional business documents. D. Email is less formal than printed​ documents, so the writing style should be more relaxed. E. Email messages carry the same legal weight as other business documents.

E. Email messages carry the same legal weight as other business documents.

4. When writing a routine business​ request, you should​ ________. A. open by justifying your request B. use the body to request specific action C. use the indirect approach D. close by presenting your main idea E. use the direct approach

E. use the direct approach

Advantages of Teamwork

Effective teams can pool knowledge, take advantage of diverse viewpoints, and increase acceptance of solutions the team proposes. **More information and knowledge**. By pooling the experience of several individuals, a team has access to more information in the decision-making process. **Learning opportunities**. Teams that bring together people with various work specialties give people the chance to learn from each other. **Boldness**. People who might hesitate to take calculated risks on their own can be more willing to make bold moves as part of the team. **Accountability**. Most people want to avoid letting others down, and participating in teams creates a built-in sense of accountability to others. **Trust building**. Working closely in teams lets people develop trust in their colleagues, which can be beneficial outside the confines of the team activities as well. **A broader range of viewpoints**. Diverse teams can bring a variety of perspectives that improve decision-making. **Buy-in for solutions the team creates**. Those who participate in making a decision are more likely to support it and encourage others to accept it. **Improved performance**. Effective teams can be better than top-performing individuals at solving complex problems **A sense of community in good times and bad** Being on a team helps individuals share in the celebration of successes and provides emotional support during challenging periods Teams perform an important social function for many employees

3. What is the MOST important information you can give to a prospective​ employer?

Facts about your skills and accomplishments

Ch. 15 Scenario Learning Objectives At the end of this exercise, you will have worked with the following Learning Objectives:Learning Objective 15.2LO 15.2: Explain the process of planning your résumé, including how to choose the best résumé organization.Learning Objective 15.3LO 15.3: Describe the tasks involved in writing your résumé and list the major sections of a traditional résumé.Learning Objective 16.1LO 16.1: Explain the purpose of application letters and describe how to apply the AIDA organizational approach to them. Scenario You're about to graduate with a BSBA with a concentration in human resources management, and it's time to start searching for a job. Unfortunately, the only work experience you've had is as a cashier at a home improvement store during high school and working in a specialty grocery store during college. Your current job isn't exactly in the field of your major, but it was a good place to work, and you were recently named Assistant Team Leader at the store.You've been scouring the online job posting sites and have decided to apply for the position of Human Resources Assistant at the corporate offices of Structural Sound, a precision electronics company that manufactures and sells innovative, high-end speakers, headphones, and other quality audio products at its popular stand-alone stores located in big cities and shopping malls across the United States. You recognize that you have little experience in the field of human resources, but you're eager, hard-working, and seem to have many of the qualifications for the job.

Human Resources Assistant Structural Sound, a leader in precision audio electronics, is seeking a Human Resources Assistant to join our growing team of professionals. At Structural Sound, we're all bound by the same goal—do the right thing for the customer and for each other. We foster a culture that is not only high performance, but also fun and stimulating, and we believe that employees should always have opportunities to grow. If you're looking for a career, not just a job, we'd love to hear from you.Duties include providing assistance to internal recruiting team with job postings and reference checks, and coordinating interview schedules. Perform benefit administration duties such as new hire benefit enrollment and employee benefit changes. Primary contact for employee benefit questions.Bachelor's degree required, 1+ years experience preferred. Experience working in a service-focused role. Strong communication and interpersonal skills and computer skills in a Microsoft Windows environment.If you think you'll be a good addition to our team, send your resume to Lindsey Hamilton, Director of Human Resources, at Structural Sound.

18. Which of the following will MOST likely be a step in conducting an analysis of an​ audience? A. Ignoring audience geographical distribution B. Identifying the primary audience Your answer is correct. C. Ignoring less influential audience members D. Ignoring audience composition E. Ignoring audience size

Identifying the primary audience

10. Which type of assessment is used to measure how truthful and trustworthy an individual may​ be?

Integrity Tests

15. Which of the following is an advantage of visual​ media? A. It is more difficult to transmit and store than simple textual messages. B. It can require more time to create than an equivalent amount of text. C. It can require artistic skills to design. D. It requires some technical skills to create. E. It can convey complex ideas and relationships quickly.

It can convey complex ideas and relationships quickly.

19. _________________ is the process of making informal connections with mutually beneficial business contacts. A. Networking Your answer is correct. B. Interacting C. Interviewing D. Intermingling E. Connecting

Networking

Ch. 1 Video 1) Watch the section of the video where Sandy explains her wish to be "thoughtful." Which of the following chapter tips on making communication effective does she advise you to follow?

Present information in a concise, efficient manner.

11. Which of the following is TRUE for routine negative​ responses? A. The indirect approach works best. B. You should imply that other assistance or information is available even if it is not. C. The direct approach works best. Your answer is correct. D. You should not offer alternative​ ideas, even if the relationship is important. E. Even if the matter is​ closed, you should imply that there is still a chance that​ it's still open as a way to delay saying no.

The direct approach works best

13. Which of the following is TRUE concerning your​ résumé? A. The more good information you present about yourself in your résumé​, the​ better, so stuff your résumé with every positive detail. B. Your résumé will always be read carefully and thoroughly. C. The purpose of a résumé is to pique employer interest and generate an interview. Your answer is correct. D. A good résumé will get you the job you want. E. The purpose of a résumé is to list all your skills and abilities.

The purpose of a résumé is to pique employer interest and generate an interview. Your answer is correct.

2. What is white space?

White space is blank space around text and graphics.

Decision Point: Ready, Set, Write! No matter what format you've selected, a resume typically begins with an introductory statement or objective. It is essentially a one- to two-sentence summation of what you have to offer an employer and your short-term professional goals. A well-written objective is both confident and succinct and should persuade the hiring manager to continue reading your resume.Of the following options, which objective statement would be most appropriate to begin your resume?Select an option from the choices below and click Submit. Enthusiastic, hard-working individual seeking entry-level human resource administration position that can make use of my excellent communication, computer, and leadership skills. Passionate college graduate seeking entry-level experience in human resource management field. I am short on experience but long on desire to get the job done. Motivated BSBA graduate seeking entry-level position in human resources where I can utilize proven interpersonal skill set to develop and promote a positive work environment. Energetic BSBA graduate with concentration in HR and 3+ years of customer service experience seeking a human resource position in an organization where excellent communication, multitasking, and leadership skills will be fully utilized. BSBA graduate seeking a position with a company that will require me to utilize my skills, abilities, and experience to ensure the company's success.

You chose the objective "Motivated BSBA graduate...". This was an OK choice. It's positive that you reference your "proven interpersonal skills," but it could have been improved if you'd referred to it in terms of your job experience. Additionally, this objective doesn't draw attention to the fact that your concentration in college was in human resource management.

4. Which of the following statements regarding​ résumés is​ TRUE? A. A résumé should contain big blocks of text. B. You do not need to put​ "References available upon​ request" at the end of your résumé. Your answer is correct. C. When applying to U.S.​ companies, you should always include your marital status on the résumé. D. A résumé should always contain your photograph. E. A résumé is a passive document.

You do not need to put​ "References available upon​ request" at the end of your résumé.

6. Which of the following sentences is written in active​ voice? A. Shipping problems were encountered. B. The product was delivered to the wrong address. C. You sent the product to the wrong address. Your answer is correct. D. Difficulties were encountered in receiving your product. E. Inadvertent errors were experienced in shipping.

You sent the product to the wrong address.

15. An appreciation for cultural differences that affect communication is known as which of the​ following? A. Stereotyping B. Xenophobia C. Ethnocentrism D. Cultural bias E. Cultural competency

cultural competency

11. When using the​ __________ voice, the subject performs the action and the object receives the action. When using the​ __________ voice, the subject receives the action.

active; passive

15. The completion step for presentations involves all of these tasks EXCEPT​ __________. A. making sure there is enough time to test your presentation slides B. creating handouts C. analyzing the situation Your answer is correct. D. practicing your speech E. verifying equipment operation

analyzing the situation

11. Additional information related to the report but not included in the main text due to length or relevance issues should be placed in​ a(n) __________.

appendix

6. Typically, the best way to initiate an unplanned conversation is to​ __________.

ask a work-related question that affects that organization

16. Typically, the best way to initiate an unplanned conversation is to​ __________.

ask a work-related question that affects the organization

17. Megan uses a hearing aid because she has lost the hearing in her left ear. This device is an example of which of the​ following? A. Anchoring technology B. Assistive technology Your answer is correct. C. Associative technology D. Assertive technology E. Modification technology

assistive technology

3. Which of the following is TRUE of​ culture? A. Culture is passed on from generation to generation. Your answer is correct. B. Culture is not passed on from person to person. C. Culture tends to be incoherent. D. Cultures do not tend to be complex. E. Culture does not tend to be automatic.

culture is passed on from generation to generation

17. The two layers of design for all visuals are the​ __________ and​ __________ areas. A. ​background, foreground Your answer is correct. B. ​linear, nonlinear C. ​left, right D. ​front, behind E. ​structured, free-form

background, foreground

4. A(n) ______________ chart portrays numbers with the height or length of its rectangular​ bars, making one or more series of numbers easy to read or understand.

bar

11. The​ __________ in a negotiation is the overlap between the ranges of each party involved.

bargaining zone

Benefits and Challenges of Virtual Teamwork

can pull together best people for task even if work different offices or countries economic and personal benefits telecommuting employees geographically dispersed firms reduce travel/ wear/tear on family may be only option available - company outsources manufacturing to firm another country teams made up employees from both companies need collaborate frequently successful virtual teams more effective, more engaged, more productive than **co-located teams** those in same physical location Virtual teams can: pull together best people for task take advantage of the benefits of telecommuting increase engagement and productivity

18. Issues such as audience size and venue affect the style of a presentation. When speaking to a small group of people you​ know, you can use​ a(n) __________ style to promote audience participation. A. formal B. casual Your answer is correct. C. authoritarian D. game show E. ​teacher/student

casual

10. The work section is the main component of the​ __________ résumé. Many employees prefer this format because it shows your professional work history in a clear arrangement.

chronological

10. A​ __________ sentence contains two main clauses that express multiple independent but related thoughts of equal​ importance, usually joined by a conjunction​ (and, but,​ or).

compound

14. A sentence that contains two main clauses that express two or more​ independent, related thoughts of equal importance that are joined by​ and, but, or or is a​ __________ sentence.

compound

16. In​ general, website content should be​ ________.

concise and skimmable

19. In​ general, website content should be​ ________.

concise and skimmable

3. __________ skills will help employees to define and solve​ work-related issues and make judgments about work activities.

critical thinking

4. _____________ is the ability to perform an evaluation of evidence completely and objectively and then make a sound recommendation based upon a logical conclusion.

critical thinking

3. Your company has decided to put together a team to examine employee satisfaction and morale. You have been asked to serve on this​ team, along with six employees from other departments. This type of team is known as​ a(n) ________.

cross-functional team

9. When your assignment or objective is too​ vague, you should use​ __________, such as free​ writing, or even​ sketching, to determine what the audience needs to know.

discovery techniques

16. The final four candidates are meeting with the interviewers at the same time to see how they function in a group setting. They are participating in​ a(n) __________ interview.

group

8. To maintain a good relationship with your current​ employer, you should write​ a(n) __________ letter stating your intention to leave and give the date of your last day on the job after you have accepted another job offer.

resignation

14. The purpose for using the indirect approach for conveying negative news is to​ __________. A. ease the blow of the unexpected bad news and help the readers prepare for it Your answer is correct. B. delay the bad news C. limit the​ sender's responsibility D. make sure that there is no future correspondence E. obscure the bad news

ease the blow of the unexpected bad news and help the readers prepare for it

15. When creating persuasive​ messages, a(n)​ __________ appeal can be used to call on the feelings of the audience.

emotional

Ch.11 QUIZ 1. If you wish to call upon your​ audience's feelings rather than rational​ arguments, it is best to utilize​ a(n) __________ appeal.

emotional

14. A(n) __________ allows for both a prospective employee and employer to ask each other questions and exchange information in order to make hiring and fit decisions.

employment interview

16. When a sender puts an idea into words or​ images, he or she is​ ________ it based on their knowledge and background.

encoding

12. A​ résumé that emphasizes skills and capability rather than job history is known as a​ __________ résumé.

functional

13. Which of the following is considered a demographic​ characteristic? A. Gender Your answer is correct.

gender

7. Joel has recently been transferred to a company division in China. He is frustrated since he wants to focus on the details of a contract and his Chinese counterparts seem much more interested in socializing. The source of​ Joel's confusion is that he does not understand that China is a​ ________ culture.

high-context

2. The procedure of sending and receiving messages between participants from different cultural​ backgrounds, which could lead to different interpretations of verbal and nonverbal​ signals, is known as​ __________.

intercultural communication

19. Sometimes coworkers just​ don't get along because of different personalities. This is an example of​ a(n) __________ conflict.

interpersonal

19. For mobile​ devices, writers may use the​ __________ style to briefly reveal the most important information first and then follow with more detail.

inverted pyramid

Types of Teams team

is a unit of two or more people who work together toward a shared goal and, unlike other work groups, depend on one another to achieve that goal.

14. Maybe the most important thing to remember about technology is that it​ __________.

is simply a tool

8. The information technology​ _____________________ is a term used to describe the fact that information tools can waste as much time as they save.

paradox

14. For larger formal​ meetings, following​ __________ can help maintain order.

parliamentary procedure

7. In order to give employees feedback on performance related to their job​ requirements, supervisors should utilize​ a(n) __________ to evaluate success. A. annual audit B. job description C. benchmarking report D. job analysis E. performance review

performance review

4. The sense of how far apart people should be when conversing is defined by which of the​ following? A. Greetings B. Conflicting schedules C. Public space D. Personal space Your answer is correct. E. Xenophobia

personal space

7. A writer is using​ __________ when attempting to change a​ recipient's beliefs,​ actions, or attitudes.

persuasian

14. When you are attempting to change the​ attitudes, beliefs, or actions of your​ audience, you will need to use​ __________.

persuasion

2. The BEST chart for portraying how the parts of a whole are distributed is​ a(n) __________ chart.

pie

Writer-Editor Relationships

simplest collaboration when one person reviews work of another collaboration is simple but task of reviewing someone else's work requires care/awareness stepping up a level from asking as a writer two or more people review report/presentation or engineer review brochure for technical accuracy/marketing special review for brand messaging - one person asked revise another's work takes second person into realm of co-creator **The writer-editor relationship simplest form of collaborative communication** vital to clarify expectations before writer hands work over to anyone else if draft is solid but needs technical verification don't want technical reviewer rewrite it for style **Always clarify roles & expectations before starting any collaborative project**

2. Most recommendation reports discuss anticipated problems and​ _____. A. some possible solutions Your answer is correct. B. when to ignore them C. who is to blame for them D. how long they will last

some possible solutions

3. When a company uses social media to communicate with​ consumers, which of the following is considered an unethical use of​ technology?

spam

Stages of Team Development

teams typically evolve through several phases on way to being productive

8. When structuring a persuasive argument by gathering the​ readers' attention, attracting his or her​ interest, engaging his or her​ desires, and suggesting an​ action, you are using​ ________.

the AIDA model

16. As a general​ rule, the cost of distributing a business message should be balanced against​ _______.

the benefits

2. When using a bulleted list in a slide​ presentation, make sure that each entry contains​ _____. A. the most adjectives possible to build a mental picture B. multiple ideas per line to maximize slide space C. enough words so that the audience reads instead of listens D. the fewest words needed to convey the meaning

the fewest words needed to convey the meaning

18. People's motivations are​ ________.

the forces that drive them to satisfy their needs

Group Dynamics

the interactions and processes that take place among the members of a team Productive teams tend to develop clear **norms** - informal standards of conduct that members share and that guide member behavior group dynamics and norms are influenced by the role team members assume and how the team evolves as it gets up to speed

Tips for Success in Virtual Team Environments

to overcome the inherent limitations of virtual collaboration: Tips to maximize the success of virtual teams * Keep them as small as possible - even more so w/ co-located teams, run into trouble if size past 10 people or so * Launch with an in-person event if possible - launch w/ in-person event - face-to-face contact best to get know people - or if not possible, conference call or video chat * Use the best technology available - from text messaging to elaborate collaboration platforms need to fit work/function expected * Clarify purpose of every tool - can implement too many communication tools leading fragmented communication w/ messages mixed/jumbled multiple channels. Make sure each kind of communication - schedule updates, task assignments. urgent messages, conveyed via one designated channel. * Keep distance members in the loop - assign one member local team - most should be automatic through collaboration tools, make extra effort connect w/ distant members ensure feel part of team/worthwhile * Don't rely solely on written communication - pick up phone/initiate video chats maintain more personal connection

8. A​ message's overall subject is known as which of the​ following?

topic

12. A paragraph should deal with a single topic and should begin with​ a(n) ________.

topic sentence

20. A sentence that introduces a​ paragraph's main idea is known as which of the​ following? A. Defined sentence B. Structured sentence C. Caption sentence D. Topic sentence Your answer is correct. E. Transition sentence

topic sentence

2. Which of the following nonverbal signals is powerful in conveying​ warmth, comfort and​ reassurance, as well as​ control? A. Gesture and posture B. Touch Your answer is correct. C. Personal appearance D. Facial expressions E. Voice characteristics

touch