BUS 377 Week 3

The documentation of a project planning states that there are 25 stakeholders with the project. What will be the number of communication channels for the project?

300 Number of stakeholders (n) present in the project = 25Total number of communication channels = n (n-1) / 2

Which of the following is the worst type of conflict resolution technique?

Withdrawal

Which of the following are the outputs of the control stakeholder engagement process?

Work performance information Change request Here are the outputs of the control stakeholder engagement process: Work performance information Change request Project management plan updates Project documents updates Organizational process assets updates Work performance data and project documents are incorrect because project documents and work performance data are the inputs of the control stakeholder engagement process.

You work as a project manager for uCertify Inc. You're working on a project and have determined that there are 24 stakeholders within the project. How many communication channels are there within the project?

276 For calculating the communication channels, you would need to know the formula: n * (n - 1) / 2, where "n" represents the total number of stakeholders. When you plug in 24 stakeholders, the calculation is 24 * (24 - 1) / 2. The answer is 276 communication channels.

Question 20 :You are the project manager for the ABC organization. Your current project has 75 internal stakeholders and 245 external stakeholders. Many of the risks within your project will only affect internal stakeholders, but several of the identified risk events will affect external stakeholders. Management would like to know the total number of communication channels in the project. How many communication channels exist in this project?

51,040 The network models consist of nodes with lines connecting the nodes that indicate the number of communication channels, also known as lines of communication. To find the communication channels: Total number of communication channels = n (n-1) / 2 where, n represents the number of stakeholders. Total stakeholders (n) = number of internal stakeholder + number of external stakeholder = 75 + 245 = 320Total number of communication channels = n (n-1) / 2 = 320 (320 - 1) / 2 = (320 × 319) / 2 = 102,080 / 2 Total number of communication channels = 51,040 The total number of communication channels affects the risk management planning and communication of risk events. Communication channels are paths of communication with stakeholders in a project. The number of communication channels shows the complexity of a project's communication.

Question 12 : You are the project manager for a large construction project. You're using the company's intranet sites for reporting progress of your project. Which of the following types of communication is this?

Pull communication

Which of the following conflict management techniques is used by the project manager as a cooling-off period, to collect more information, or when the issue is not critical?

Avoidance The project manager uses the avoidance technique as a cooling-off period, to collect more information, or when the issue is not critical. Avoiding, sometimes known as withdrawal, never results in resolution. Compromising is incorrect. In the compromising technique, both parties gain something and give up something. Compromising is also known as reconciling. It is a lose-lose technique. Accommodation is incorrect. In the accommodation technique, one party attempts to meet other party's needs at the expense of their own. Forcing is incorrect. Forcing is a win-lose technique, where one party gets what they want and the other doesn't.

Which of the following inputs of the manage stakeholder engagement process directly addresses the risks that could affect the project?

Change log

Which of the following outputs of the control communications process comes about as a result of actions taken to correct issues; to modify scope, schedule, or budget; or other items?

Change request

Which of the following outputs of the manage-stakeholder-engagement process can generate risk?

Change requests

A project manager must have certain interpersonal skills to communicate with stakeholders and manage their expectations of the project work. Which of the following interpersonal skills has been identified as one of the biggest reasons for project success or failure?

Communication

Which of the following interpersonal skills has been identified as the single biggest factor for project accomplishment or breakdown?

Communication

John is the project manager of the NHQ project for his company. His project has 75 stakeholders, some of which are external to the organization. John needs to ensure that he converses about risks in the most appropriate method for the external stakeholders. Which project management plan will be the best guide for him to connect to the external stakeholders?

Communications Management Plan The Communications Management Plan will direct John to the information to be communicated, when to communicate, and how to communicate with external stakeholders. The Communications Management Plan aims to define the communication necessities for the project and how the information will be circulated. It sets the communication structure for the project. This structure provides guidance for communication throughout the project's life and is updated as communication needs change. Risk Management Plan incorrect. The Risk Management Plan defines how risks will be identified, analyzed, responded to, and controlled throughout the project. Risk Response Plan is incorrect. The Risk Response Plan identifies how risks will be responded to. Project Management Plan is incorrect. The Project Management Plan is the parent of all subsidiary management plans, and it is not the most accurate choice for this question.

John works as a project manager for uCertify Inc. He's working on a project and finds that there are multiple risks that will affect several stakeholder requirements. Which of the following will he use to share all information on the project risks to stakeholders?

Communications management plan John will use the communications management plan for sharing all information on the project risks to stakeholders. It is a document that contains all information required by stakeholders. It involves planning for all the communications with project stakeholders. It also documents when and how the information should be distributed. It describes the information delivery needs, its format, and level of detail. Risk management plan is incorrect because the risk management plan is a document arranged by a project manager to estimate the effectiveness, predict risks, and build response plans to mitigate them. Procurement management plan is incorrect because the procurement management plan defines more than just the procurement of team members, if needed. It defines how procurements will be planned and executed, and how the organization and the vendor will fulfill the terms of the contract. Stakeholder management plan is incorrect because the stakeholder management plan identifies the management strategies required to engage stakeholders.

Which of the following conflict management techniques is achieved when each of the parties involved in the conflict gives up something to reach a solution?

Compromising In the compromising technique, both parties gain something and give up something. This technique means finding a solution that brings some level of satisfaction to the people involved. It is a lose-lose technique. Avoidance is incorrect. An avoidance technique is used by the project manager as a cooling-off period, to collect more information, or when the issue is not critical. Accommodation is incorrect. An accommodation technique is a technique in which one party attempts to meet other party's needs at the expense of their own. Forcing is incorrect. Forcing is a win-lose technique, where one party gets what they want and the other doesn't.

Which of the following are key components of the communication model?

Decode Message Encode The communication model shows the traversal of information between two hosts, known as the sender and the receiver. The key components of the model are as follows: Encode: It is used to encrypt or code the message into a language that is understood by others. Decode: It is used to decrypt the message back into the meaningful codes. Message and feedback message: It is the output of encoding. Noise: It is referred to anything, which interferes with the transmission and understanding of the message. Medium: It is the method used to convey the message. In the communication process, it is the duty of the sender to send clear and complete information to the receiver so that it is properly received by the receiver, and for confirming that it is properly understood. The duty of the receiver is to make sure that the information received is understood and acknowledged properly. A failure in communication can negatively impact the project.

Ben works as a project manager for the MJH project. In this project, Ben is preparing to identify stakeholders so that he can communicate project requirements, status, and risks. Ben has elected to use a salience model as part of his stakeholder identification process. Which of the following activities best describes a salience model?

Describing classes of stakeholders based on their power (ability to impose their will), urgency (need for immediate attention), and legitimacy (their involvement is appropriate). A salience model defines and charts stakeholders' power, urgency, and legitimacy in the project. The salience model is a technique for categorizing stakeholders according to their importance. The various difficulties faced by the project managers are as follows: How to choose the right stakeholders? How to prioritize competing claims of the stakeholders communication needs? Stakeholder salience is determined by the evaluation of their power, legitimacy and urgency in the organization. Power is defined as the ability of the stakeholder to impose their will. Urgency is the need for immediate action. Legitimacy shows the stakeholders participation is appropriate or not. The model allows the project manager to decide the relative salience of a particular stakeholder.

You are the project manager of uCertify Inc. You have been entrusted with a new project to develop a machine which produces auto components. For this, you have arranged a planning meeting with the project team and began issuing assignments to each team members. Which of the following leadership styles are you using for the project?

Directing

Which input of the plan stakeholder management includes company culture, organizational structure, and governmental or industry standards?

Enterprise environmental factor

Which of the following communication types includes reports and written requests?

Formal written

Which motivational and management theory states that there are certain factors in the workplace that cause job satisfaction, while a separate set of factors causes dissatisfaction?

Herzberg's Motivation Theory

Which of the following theories states that there are certain factors in the workplace that cause job satisfaction, while a separate set of factors cause dissatisfaction?

Herzberg's Motivation Theory Herzberg's Motivation Theory (also known as two-factor theory) states that there are certain factors in the workplace that cause job satisfaction, while a separate set of factors cause dissatisfaction. It is also often referred to as Herzberg's Motivator-Hygiene theory. Hygiene Theory is incorrect. Frederick Herzberg came up with the Hygiene Theory, also known as the Motivation-Hygiene Theory. He postulates that two factors contribute to motivation: hygiene factors and motivators. Hygiene factors deal with work environment issues. Motivators deal with the substance of the work itself and the satisfaction one derives from performing the functions of the job. Achievement Theory is incorrect. The Achievement Theory, attributed to David McClelland, says that people are motivated by the need for three things: achievement, power, and affiliation. Expectancy Theory is incorrect. The Expectancy Theory, first proposed by Victor Vroom, says that the expectation of a positive outcome drives motivation.

Stakeholder analysis is a tool and technique of which of the following processes?

Identify stakeholders

Which of the following provides information on how the project will be executed, monitored, controlled, and closed?

Project management plan

Which of the following processes involves identifying and documenting all stakeholders on the project, including their interests, interdependencies, and potential positive or negative impacts on the project?

Identify stakeholders The identify stakeholders process involves identifying and documenting all stakeholders on the project, including their interests, interdependencies, and potential positive or negative impacts on the project. This process concerns identifying, assessing, and classifying stakeholders in a stakeholder register. It allows a project manager to identify the appropriate focus for each stakeholder or group of stakeholders. Identifying key stakeholders seems like it should be fairly easy, but once you get beyond the obvious stakeholders, the process can become difficult. Sometimes stakeholders, even key stakeholders, will change throughout the project's life. The key stakeholders on a project might include the project sponsor, the customer (who might also be the project sponsor), the project manager, project team members, management personnel, contractors, suppliers, and so on. The stakeholders involved in the project charter and the contract are obvious picks to be included in the stakeholder register, one output of this process. Plan stakeholder management is incorrect. The plan stakeholder management process focuses on effectively engaging stakeholders, understanding their needs and interests, understanding the good and bad things they might bring to the project, and how the project will impact them. This process provides a clear, actionable plan to interact with project stakeholders to support the project's interests. Manage stakeholder engagement is incorrect. The manage stakeholder engagement process is about satisfying the needs of stakeholders by managing communications with them, resolving issues, engaging them on the project, managing their expectations, improving project performance by implementing requested changes, and managing concerns in anticipation of potential problems. It allows a project manager to increase support and minimize resistance from stakeholders, significantly increasing the chances to achieve project success. Control stakeholder engagement is incorrect. The control stakeholder engagement process monitors stakeholder relationships and ensures their continued engagement in the project. It's easy for stakeholders to become distracted on long projects. As more time goes by, the current project fades in importance and other issues can take their place. Keeping stakeholders engaged will help overall project success, it will help you efficiently manage the processes as the project progresses, and it will help your stakeholders stay up to date on issues and status as the project evolves so they can make informed decisions.

Which level of stakeholder engagement is actively engaged in the project and helps in assuring its success?

Leading

Who among the following manages risk within their projects in a systematic manner?

Project managers

Which of the following theories suggests that once a lower-level need has been met, it no longer serves as a motivator and the next higher level becomes the driving motivator in a person's life?

Maslow's hierarchy of needs

Which of the following is the process that involves determining the communication needs of stakeholders by defining the types of information needed, the format for communicating the information, how often it's distributed, and who prepares it?

Plan communications management The plan communications management process involves determining the communication needs of stakeholders by defining the types of information needed, the format for communicating the information, how often it's distributed, and who prepares it. All of this is documented in the communications management plan, which is an output of this process. Manage communications is incorrect. The manage communications process is concerned with gathering, creating, storing, distributing, retrieving, and disposing of project communications. One of the primary functions of this process is distributing information about the project to stakeholders in a timely manner. This can come about in several ways: status reports, project meetings, review meetings, and so on. Status reports inform stakeholders about where the project is today in regard to project schedule and budget, for example. They also describe what the project team has accomplished to date. This might include milestones completed to date, the percentage of schedule completion, and what remains to be completed. The manage communications process describes how this report and other information are distributed and to whom. In the manage communications process, the communications management plan that was defined during the Plan Communication Management process is put into action. This plan is a subsidiary of the project management plan, which is an input to this process. Control communications is incorrect. Control communications is the process that monitors and controls communications throughout the life of the project. Control communications is part of the project communications management knowledge area. This knowledge area is concerned with collecting, distributing, storing, archiving, and organizing project communications. Therefore, it plays a key role in collecting information regarding project progress and project accomplishments and reporting it to stakeholders. This information might also be reported to project team members, the management team, and other interested parties through the monitor and control project work process. Reporting might include information concerning project quality, costs, scope, project schedules, procurement, and risk, and it can be presented in the form of status reports, progress measurements, or forecasts. As with other processes in the monitoring and controlling process group, control communications may produce changes that will require a trip back through plan communications management and/or the manage communications process. Project communication is incorrect. Communication is a process in which information is passed from one person to another. A manager asks his subordinates to accomplish the task assigned to them. He should successfully pass the information to his subordinates. It is a means of motivating and guiding the employees of an enterprise.

Which input of the identify stakeholders process provides information about internal and external parties related with a project and affected by the result or the execution of the project?

Project charter

In which of the following types of power is an employee threatened with consequences if expectations are not met?

Punishment Power is the ability to influence others to do what you want them to do. Power can be used in a positive manner or a negative one. Leaders, managers, and project managers use power to convince others to do tasks in a specific way. The kind of power they use to accomplish this depends on their personality, their personal values, and the company culture. A project manager might use several forms of power. The following are the types of power: Punishment power: Punishment, also known as coercive or penalty power. The employee is threatened with consequences if expectations are not met. Expert power: Expert power occurs when the person being influenced believes the manager, or the person doing the influencing, is knowledgeable about the subject or has special abilities that make them an expert. The person goes along just because they think the influencer knows what they're doing and it's the best thing for the situation. Legitimate power: Legitimate, or formal, power comes about as a result of the influencer's position. Because that person is the project manager, executive vice president, or CEO, they have the power to call the shots and make decisions. Referent power: Referent power is inferred to the influencer by their subordinates. Project team members who have a great deal of respect and high regard for their project managers willingly go along with decisions made by the project manager because of referent power. Reward power: Reward power is based on rewarding someone for doing something. Punishment power should be used as a last resort and only after all other forms have been exhausted. Reward and expert are the best types of power. The worst type of power is obtained through penalty, which should be used as a last resort. Expert is earned power, whereas formal, reward and penalty can be obtained simply through position.

Which type of power is given to someone by their subordinates based on their respect and regard?

Referent power

Which of the following are the types of power utilized by a project manager to get a contingency response plan approved?

Reward Formal Expert Referent Here are the types of power utilized by a project manager to get a contingency response plan approved: Punishment Expert Formal or legitimate Referent Reward Reference: PMI Risk Management Professional (PMI-RMP) Exam Preparation Courseware, Contents: "Stakeholder communication and engagement"

Which of the following are the leadership styles?

Situational Laissez-faire Autocratic Here are the various leadership styles: Autocratic Laissez-faire Democratic Situational Transactional and transformational

In which conflict management technique does one party attempts to meet other party's needs at the expense of their own?

Smoothing

Which of the following is the opportunity of discussing and agreeing on expectations of communication and, primarily, agreeing on a set of values and principles that all stakeholders will abide by?

Stakeholder engagement Stakeholder management is defined as process and control that should be planned and guided by underlying principles. It prepares a strategy by making use of information (or intelligence) gathered during the following common processes: Stakeholder identification: It identifies interested parties, either internal or external, to an organization/project. A stakeholder map is helpful in recognizing the stakeholders. Stakeholder analysis: It is a process of recognizing and acknowledging stakeholder's needs concerns, wants, authority, common relationships, and interfaces, and aligning this information within the stakeholder matrix. Stakeholder matrix: It is used to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects. Stakeholder engagement: It is the opportunity of discussing and agreeing on expectations of communication, and primarily agreeing on a set of values and principles that all stakeholders will abide by. Communicating information: It is managed between stakeholders.

You are the project manager of the NGQQ project for your company. You're creating a stakeholder register which will help you communicate the project status to your stakeholders. All of the following information should be included in the stakeholder register except for which one?

Stakeholder management strategy The stakeholder management strategy is generally not included in the stakeholder registry because it may contain sensitive information that should not be shared with project team members or certain other individuals that could see the stakeholder register. Assessment information of the stakeholders' major requirements, expectations, and potential influence, Identification information for each stakeholder, and stakeholder classification of their role in the project are incorrect. The stakeholder register is a project management document that contains a list of the stakeholders associated with the project. It assesses how they are involved in the project and identifies what role they play in the organization. The information in this document can be very perceptive and is meant for limited exchange only. It also contains relevant information about the stakeholders, such as their requirements, expectations, and influence on the project. It contains details regarding identifying information, assessment information, and stakeholder classification.

Which of the following theories attempts to formalize the subjective views of the decision makers (or stakeholders) for risk management purposes?

Utility theory

You are the project manager for BlueWell Inc. Your current project is a high priority and high profile project within your organization. You want to identify the project stakeholders that will have the most power in relation to their interest on your project. This will help you plan for project risks, stakeholder management, and ongoing communication with the key stakeholders in your project. In this process of stakeholder analysis, what type of a grid or model should you create based on these conditions?

Stakeholder power/interest grid The power/interest grid groups stakeholders based on their level of authority (power) and their level of interest in your project. The power/interest grid forms a group of the stakeholders based on their level of authority (power) and their level of interest in the project. Interest accounts to what degree the stakeholders are affected by examining the project or policy change, and to what degree of interest or concern they have about it. Power accounts for the influence the stakeholders have over the project or policy, and to what degree they can help to accomplish, or block, the preferred change. Stakeholders, who have high power and interests associated with the project, are the people or organizations that are fully engaged with the project. When trying to generate strategic change, this community is the target of any operation. Stakeholder register is incorrect. The stakeholder register is a listing of stakeholder information and communication requirements. Salience model is incorrect. The salience model groups the stakeholders based on their power, urgency, and legitimacy in the project. Influence/impact grid is incorrect. The influence/impact grid charts is based on the stakeholders involvement and ability to effect changes to the project's planning and execution.

Which of the following styles is used with team members who have completed the same types of tasks in the past and are able to complete the majority of the task at hand on their own?

Supporting