BUS COM

action

what did you do how? what skills/tools did you use?

How do you develop grit?

1 devlop passion for what you are trying to do 2 strive to improve 3 remind to improve everyday 4 adopt a growth mindset

Estimates are that only ____% of us can accurately identify our emotions as they happen

36

1. Gestures increase the value of message by what percentage?

60%

What is the 80/20 rule?

80% prepared 20% impromptu

_____ people follow the lead of creditable, and knowledgeable experts

Authority

1. Hiring managers said best color to wear at interview is ________ which shows likelihood to be team player

Blue

1. If your strength is authenticity or empathy your color is

Blue

You don't want to come off as overly emotional when you're going for compassionate. Play up your unselfish nature versus being easy to manipulate

Blue

The three steps to get your presentation off to a great start in the introduction are: _______________ _______________ _______________

Capture listeners attention Preview your main points - WIIFM - what's in it for the audience Introduce yourself & establish credibility

Over the past decade, the biggest shift in resumes has been a move away from including an ___________ at the top of the resume to developing a _______________ which presents an overview of your most notable attributes, achievements, and skills.

Career objective Profile statement or summary of qualifications

Who wrote the book emotional intelligence in education

Daniel Goleman

Emotions are

Data

What is EQ and what is IQ

EQ is empathy and IQ is how you analysis data

What type if intelligence Ei or IQ is more important for success?

Emotional intelligence

______ explains up to 58% of success in all types of jobs

Emotional intelligence

Result

Explain the results

True or false. References should always be included on your resume.

False. Takes up valuable space and rarely secures an interview.

If your strength is duty or being goal driven your color is

Gold

You don't want to come off as bossy when you're going for decisive. Play up your dependable nature versus uptight and rigid

Gold

The two most powerful tools to make sure your audience understands and remembers your talk are: _________________ _________________

Good organization Intentional repetition

_____________ is a barrier to effective listening that occurs when we do not listen carefully and are simply waiting for a pause in the conversation so that we can speak.

Grandstanding.

____ attitude of independece and freedom from control

Individualism

_______ attitude of independence and freedom from control

Individualism

What are two types of self awareness

Intern and external

1. You don't want to come off as irresponsible when you're going for flexible. Play up your adaptable nature versus being someone who can't be trusted.

Orange

Worst color to wear to an interview

Orange

1. Emotional Intelligences consists of two competencies each of which consists of two skills. What are the two competencies?

Personal competence Social Competence

What are feelings

Physical and mental sensations that arise as we internalize emotions

_____________, ______________, and _______________ ____________ are all types of verbal signposts or ways to help listeners follow the main points in an oral presentation.

Previewing, summarizing and switching directions

The term referring to how we use space - not just how we move through it but how we act in relation to our surrounding is _______________________________________

Proxemics

1. No 1 fear of adults is _____________

Public speaking

____ is people are obligated to give back to others in the form of behavior, gift, or service that they have received first

Reciporcity

Name Robert Cialdini's six principles of persuasion.

Reciprocity Consistency Consensus Liking Scarcity Authority

______ people want more of those things they can have less of

Scarcity

Name some types of interviews

Screening interview Hiring/placement Interview One-on- one interview panel interview group interview sequential interview

Meta moment step

Sense the shift stop or pause see your best self strategize and act

What is the star method

Situation Task Action Result

The acronym STAR stands for _____, _____, _____, and ______. It provides a framework to share your __________ ________ as a way to answer _____________ interview questions.

Situation Task Action Result Success Stories Behavioral

What questions should you get acquainted with before the interview?

Situational questions behavior questions challenging questions salary questions

Talent x effort =

Skill

_______________ and ______________ make up the social competence part of Emotional Intelligence.

Social Awareness Relationship Management

Name five ways to capture the audience's attention in a presentation. _____________ _____________ ______________ _______________ __________

Startling statistics Questions Stories Make a promise Current Events

____ is the perception of time and how it used is culturally learned

Time orientation

The work experience section of your resume, should focus on _____________ ________ and _____________ rather than simply listing duties and responsibilities.

Transferrable skills Accomplishments

_____ emphasis memberships in organizations, groups, teams

collectism

What is culture?

complex system of values, traits, and morals

What are the three primary purposes of an interview for you as the job candidate:

convince the employer of your potential Elaborate on the information in your application materials Learn more about the company and the position

How do you develop internal self awareness?

cultivate and emotional-related vocabulary learn not to judge emotions emotions are data

Task

describe the problem and what needed to be done?

____ sustained effort towards achievement of a long term goal

grit

______ means to choose how to respond

managing emotions

We experience _______________ barriers to listening when we tune out speakers whose ideas do not align with our own preconceived notions.

psychological

What are the six principles of persuasion?

reciprocity, scarcity, authority, consistency, liking, consensus

"How would you respond if your fellow team members strongly resisted a proposal that you made in a team meeting?" is an example of a _____________ interview question.

situational

What is emotional intelligence?

the ability to perceive, understand, manage, and use emotions

If a hiring manager gives you flexibility to schedule an interview you should choose?

An interview on Tuesday at 10:30 am

What are emotions

Chemicals released throughout the body in response to a trigger

_______attitude of independence and freedom from control

Collectivism

___ people will look to the actions and behaviors of others to determine their own, especially when there are uncurtains

Consensus

______ people like to be consistent with the things they have previously said or done

Consistency

In relation to intercultural communication, ________ is the most important cultural dimension. In____-_______ societies, communicators rely exclusively on the written or spoken word; whereas in ______ - _________ societies, communicators pay more attention to the setting in which the conversation takes place and non-verbal cues.

Context Low- Context High-Context

Two things are critical to developing internal self-awareness and being able to identify your emotions in the moment. The first thing to to develop _________________ and the second thing is to practice _________________ which means paying attention to your emotions in a non-judgmental way and seeing emotions as _________.

Emotional Literacy (emotion-related vocabulary) Mindfulness Data

______ putting needs/impacts on hold to pursue more important goals

Emotional self control

Purpose of interviews

For employer Access your abilities if you meet requirements of job Discuss your training, skills and abilities Get sense of what motivates you Decide if you fit with the organizations mission and goals

If your strength is knowledge or being analytical your color is

Green

You don't want to come off as overly emotional when you're going for compassionate. Play up your unselfish nature versus being easy to manipulate

Green

According to the Colors Personality Test, if your primary strength is knowledge or being analytical, your personality color is ____________, and you are most likely to clash with people who have _________ as their personality color.

Green; Blue

A __________ interview is one where a company interviews several candidates for the same position at the same time. They use this technique to evaluate ____________ skills and ____________ styles.

Group Leadership Communication

Name five techniques to conquer stage fright.

Know your topic and come prepared Breathe deeply Use Positive-Self Talk Reframe Your Fear/Anxiety to Excitement Take your time, ignore stumbles and keep goin

______ people prefer to say yes to those that they like

Liking

two types of power distance

Low and high power distance

______- paying attention on purpose is the present movement and without judgement

Mindfulness

In relation to intercultural communication, America is an example of a society that views time as ______________ meaning that time is considered a precious commodity. Japan, on the other hand, views time as ______________ or as an unlimited resource.

Monochronic Polychronic

If your strength is competitiveness and or living in the here and now your color is

Orange

What is the equation for a perfect candidate

PC= (a+Q)m Answers to interview questions qualities - knowledge, skills, and abilities Multiplier knowledge of company misson and goals

The term that refers to things like speed, pitch, emphasis, accent, volume, etc.... things that are part of our vocal communication that is separate from actual language is

Para Linguistics

_____is how people relate to people who are more or less powerful than them

Power distance

___________ is an element of culture that measures how people in different societies relate to others and how they cope with inequality. In ______________ societies, employees more willingly embrace hierarchy and are deferential to their bosses. In ____________ societies, employees are more likely to see themselves as equals with their bosses.

Power distance High power distance Low power distance

RULER is a tool used to develop emotional intelligence. It is an acronym and the letters stand for: ________ ________ _________ ___________ _________

Recognize Understand Label Express Regulate

On your resume, your work experience should be listed in __________ ___________ order meaning that _________ jobs should be at the top and _________ jobs should be at the bottom.

Reverse chronological order Newer or recent Older

The Meta-Moment is a tool used for ______ - _____________ and the four steps to the Meta-Moment are: _____________ ___________ ____________ ____________

Self-Management Sense the Shift Stop and Pause See Your Best Self Strategize and Act

An important first step in the job search process is to conduct a _____ - ________. This involves considering your strengths and interests and your career goals. A related exercise to to develop a ________ _______ for yourself that helps to set you apart from other job candidates.

Self-analysis Personal brand.

_____ is your ability to accurately perceive your emotions and stay aware of them as they happen

Self-awareness

1. The two primary skills under personal competence are ___________ and ________________

Self-awareness and self management

1. The two primary skills under social competence are ____________ and __________________

Social awareness and relationship managment

1. Which colors clash?

a. Blue clash with green b. Gold clash with orange

1. During a professional conversation your eye contact you be focused between _______ and ________ . During a social conservation your gaze will be from ______to _________.

a. Eyes and up to the forehead b. Eyes to the mouth

The term used to describe cultures that view time as fluid vs linear - t.v. shows won't necessarily start on the hour or half hour is _______________________________________

a. Polychronic-fluid b. Monochronic-linear

1. The 4 steps to the Meta-Moment Are?

a. Sense the Shift b. Stop or Pause c. See Your Best Shelf d. Strategize and Act

Situational

what happend? when? and where?