BUS-X204 Communication Across Cultures
Jake complains that the "primary problem is communication" because Sangeeta has not responded to his many emails over months. Jake's complaint shows that he most lacks what element of cultural intelligence?
Adjust view of time/show patience. Correct
As Paul reflects on the interaction, he points out the ways in which both Hasini and Adam can work more productively together. What best summarizes his view of what Hasini should do to improve her working relationship with Adam?
Hasini should recognize Adam's valid concerns about offering more online courses.
Janet starts the conversation by stating, "Let's cut to the chase here. I've hired each of you for your professionalism and expertise, and this project is way behind." What cultural dimension is most at play here?
assertiveness
Adam defends his policy about test dates and then says, "I'm sorry you and your people don't like it." Which principle of cultural intelligence does he most violate?
avoiding inappropriate stereotypes
When Adam says, "I know you international types like to stick together," which principle of cultural intelligence does he most violate?
avoiding inappropriate stereotypes
Once Adam learned Hasini would join the Thursday Night Happy Hours, he invited her to join the next one. What aspect of cultural intelligence does this most exhibit?
establishing trust and show empathy across cultures
Janet is a supervisor to both Sangeeta and Jake. In this situation, Janet is also acting as an intermediary to bridge differences between Sangeeta and Jake. This approach may be particularly effective in Indian culture due to what cultural dimension?
hierarchy
Sangeeta mentions that she has to attend a weeklong wedding for a fourth cousin. Janet and Jake react with laughter, suggesting Sangeeta can't possibly go to the wedding for that long given the hard deadline. The actions of all three individuals is best explained by which cultural dimension?
individualism and collectivism
It is evident that Janet, Sangeeta, and Jake are each interested in doing good work. They've discussed achieving good results, and they want to get things done in a timely manner. What cultural dimension most likely explains this?
performance orientation
Over the years, Adam has regularly and informally organized Thursday Night Happy Hours for some of his colleagues, but he has never invited Hasini because he thought she didn't drink alcohol. What aspect of cultural intelligence is he most exhibiting?
respecting, recognizing, and appreciating cultural differences
Jake complains about Sangeeta, saying, "She's not getting the vision. I don't like the attitude." Which of the following phrases best characterizes how this statement will be interpreted?
rude to Americans and Indians
