BUSA Exam 2 Review

SWOT analysis

A strategic planning tool that helps management evaluate an organization in terms of internal strengths and weakness, and external opportunities and threats.

Organization chart

A visual representation of the company's formal structure.

Leading

Directing and motivating people to achieve organizational goals.

Fixed position layout

In a ______, the good or service stays in one place, and the employees, machinery, and equipment are brought to the site when needed during various stages of the production process.

They represent a real bargain for employers.

In the context of employee recruitment, which of the following statements is true of employee-referral programs?

Change in career aspirations

In the context of employee separation, ____ is a personal reason for leaving a job.

Research shows that strong orientation programs significantly reduce employee turnover.

In the context of employee training and development, which of the following statements is true of orientation programs?

Service firms

In the context of facility location, many _____ place primary interest on locating close to their customers.

It takes a lot of discipline to complete an online program

In the context of off-the-job training, which of the following is a key drawback of computer-based training?

Sustainability

In the context of operations management, ______ means finding ways to meet an organization's current objectives while protecting and preserving the environment for future generations.

Commissions

In the context of performance pay options, ______ involve payment as a percentage of sales.

immediate predecessors

In the context of the critical path method (CPM). _____ are activities in a project that must be completed before some other specified activity can begin.

Primarily a tool to reject unqualified candidates

In the context of the employee selection process, applications are:

Skills testing and personality testing carry a fair amount of legal risk

In the context of the employee selection process, which of the following is true of employment testing?

They help in filtering out unethical employees

In the context of the employee selection process, which of the following statements is true of references and background checks?

Span of Control

Span of management; refers to the number of people a manger supervises.

Human Resource Management

___ Is focused on maximizing the effectiveness of the workforce by recruiting world-class talent, Promoting career development, and determining workforce strategies to boost organizational effectiveness.

Management development programs

____ help current and potential executives develop the skills they need to move into leadership positions.

Vestibule training

_____ involves training workers off-site on real equipment similar to what they would actually use on the job.

A performance appraisal

_____ is a formal feedback process that requires managers to give their subordinates feedback on a one-to-one basis, typically by comparing actual results to expected results.

Wages

_____ refer to the pay that employees receive in exchange for the number of hours or days that they work.

ISO 9000

______ is a family generic standards for quality management systems established by the International Organization for Standardization.

Computer-aided design

______ software provides powerful drawing and drafting tools that enable users to create and edit blueprints and make drawings quickly and easily.

ISO 14000

_______ is a family of generic standards for environmental management established bu the International Organization of Standardization.

Flextime

_______ is a scheduling option that allows workers to choose when they start and finish their workdays, as long as they complete the required number of hours.

Just-in-time Production

_______ is a system that emphasizes the manufacturing of goods to meet actual current demand, thus minimizing the need to hold inventories of finished goods and work in process at each stage of the supply chain.

Operations Management

_______ is concerned with supervising all of the activities involved in creating value by producing goods and services and distributing them to customers.

structured interview

a ____ is an interviewing approach that involves developing a list of questions beforehand and asking the same questions in the same order to each candidate.

Expectancy Theory

a motivation theory that concerns the relationship among individual effort, individual performance, and individual reward

Product

A ______ consists of all of the tangible and intangible features that create value for consumers by satisfying their needs and wants.

Equity Theory

A motivation theory that proposes that perceptions of fairness directly affect worker motivation.

Theory X and Theory Y

A motivation theory that suggest that management attitudes toward workers fall into two opposing categories based on management assumptions about worker capabilities and values.

Maslow's Hierarchy of Needs

A motivation theory that suggests that human needs fall into a hierarchy and that as each need is met, people become motivated to meet the next-highest need in the pyramid.

Even if the harasser is no the victim's supervisor

According to the Equal Employment Opportunity Commission (EEOC), workplace discrimination is considered sexual harassment:

Management

Achieving the goals of an organization through planning, organizing, leading, and controlling organizational resources including people, money and time.

Strategies

Action plans that help the organization achieve its goals by forging the best ft between the firm and the environment.

Ensure that everyone in the organization understands that the firm does not tolerate sexual harassment.

Amanda, the accounts manager at Juren Bank, approaches Shirley, a HR executive, and informs her that she is being sexually harassed by a colleague. If Shirley takes reasonable care in preventing sexual harassment, she would:

Planning

Determining organizational goals and action plans for how to achieve those goals.

Nurture their human investment so that it yields the highest possible return

Companies recognize that the core goal of human resource (HR) management is to:

Contingent workers

Companies that experience a fluctuating need for workers sometimes opt to hire ______, employees who do not expect regular full time jobs.

Strategic Goals

Concrete benchmarks that managers can use to measure performance in each key area of the organization.

Organizing

Determining a structure for both individual jobs and the overall organization.

mass customization

Eddys inc., a denim jeans manufacturer, has employed a strategy that allows it to manufacture jeans that suit the needs of specific customers. This strategy enables Eddys inc to produce its goods in small quantities and offer a wide variety of options to its customers. The firm is able to do all this at costs almost as low as those associated with traditional production techniques. Given this information, it can be inferred that Eddys Inc. uses ____.

Strategic Planning

High-level, Long-term planning that establishes a vision for the company, defines long-term objectives and priorities, determines broad action steps, and allocates resources.

It boosts employee morale

Identify a true statement about internal recruitment

autocratic Leaders

Leaders who hoard decision-making power for themselves and typically issue orders without consulting their followers.

Free-rein Leaders

Leaders who set objectives for their followers but give them freedom to choose how they will accomplish those goals.

Democratic Leaders

Leaders who share power with their followers. While they still make final decisions, they typically solicit and incorporate input from their followers.

top management

Managers who set the overall direction of the firm, articulating a vision, establishing priorities, and allocating time, money, and other resources.

Middle management

Managers who supervise lower level managers and report to a high lever manager.

Line managers

Managers who supervise the functions that contribute directly to profitability; production and marketing.

Staff Managers

Managers who supervise the functions that provide advice and assistance to the line departments.

Controlling

Monitoring performance and making adjustments as needed.

Tactical Planning

More specific, shorter-term planning that applies strategic plans to specific functional areas.

Many jobs disappeared altogether

One of the consequences of the Great Recession was that:

Line organizations

Organizations with clear, simple chain of command from top to bottom.

Matrix organizations

Organizations with flexible structure that brings together specialists from different areas of the company to work on individual projects on a temporary basis.

Line-and-staff organizations

Organizations with line managers forming the primary chain of authority in the company, and staff departments working alongside line departments.

Contingency Planning

Planning for unexpected events, usually involving a range of scenarios and assumptions that differ from the assumptions behind the core plans.

Promote employees from other positions within the company.

Sarah, a HR executive as Opexa Inc., is assigned the task of recruiting employees to fill the vacant positions in the company. She is given a limited budget for this job. Therefore, she does not want to incur high costs of recruitment and training. She also wants to use this as an opportunity to increase the morale of current employees. In this scenario, Sarah should:

Document sound business reasons for the termination of the employee

To avoid wrongful-termination lawsuits by a former employee, a company should:

Prohibits discrimination in hiring, firing, compensation, apprenticeships, training, terms, conditions, or privileges of employment based on race, color, religion, sex, or nation origin.

The Civil Rights Act of 1964 is a federal legislation that:

conceptual skills

The ability to grasp a big-picture view of the overall organization, the relationships among its various parts, and its fit in the broader competitive environment.

Human Skills

The ability to work effectively with and through other people in a range of different relationships.

job enrichment

The creation of jobs with more meaningful content, under the assumption that challenging, creative work will motivate employees.

Mission

The definition of an organization's purpose, values, and core goals, which provides the framework for all other plans.

Departmentalization

The division of workers into logical groups.

Degree of centralization

The extent to which decision-making power is held by small number of people at the top of the organization.

Achieve reductions in average cost by taking advantage of specialization and the efficient use of capital.

The goal of mass production strategy is to:

Internal recruitment

The process of seeking employees who are currently within the firm to fill open position is known as ____.

Probationary Period

The term ____ refers to a specific time frame during which a new hire can prove his or her worth on the job before he or she becomes permanent.

Automation

The term ____ refers to replacing human operation and control of machinery and equipment with some form of programmed control.

Compensation

The term ____ refers to the combination of pay and benefits that employees receive in exchange for their work.

Cafeteria-style benefits

The term______ refers to an approach to employee benefits that gives all employees a set dollar amount that they must spend on company benefits, allocated however they wish within broad limitations.

Must know the strategic goals, core customers, and competitors of the company.

To gain respect from both senior management and their peers, HR executives:

Equal Employment Opportunity Commission

Title VII of the Civil Rights Act of 1964 created the _____ to enforce its provisions.

Operational Planning

Very specific, short-term planning that applies tactical plans to daily, weekly, and monthly operations.

It focuses on the empowerment of employes

Which of the following is a characteristic of total quality management (TQM)?

If focuses on prevention rather than correction of errors.

Which of the following is a characteristic shared by all versions of total quality management (TQM)?

It can compromise the customer experience

Which of the following is a disadvantage of on-the-job training?

It makes it difficult to maintain a cohesive company culture.

Which of the following is a disadvantage of telecommuting?

Adequacy of utilities

Which of the following is a key factor that operations managers evaluate when deciding the location of a manufacturing facility.

Young workers have a proven ability to multitask

Which of the following is an advantage of hiring young workers?

Better work-family balance

Which of the following is an advantage of telecommuting for an organization's employees?

trade associations

Which of the following is an external recruitment method?

The loss of key talent and experience to massive retirements

Which of the following is potential crisis that employers face as the baby boomer generation begins turning 60?

Maintaining the link between pay and performance

Which of the following represents a strategic challenge for HR management?

They provide a common information system that makes it easier for organizations throughout a value chain to communicate and coordinate their activities.

Which of the following statements is true about enterprise resource planning (ERP) systems?

They are mostly industry-specific.

Which of the following statements is true of ISO standards?

The opponents of affirmative action claim that affirmative action programs result in the reverse discrimination against certain groups.

Which of the following statements is true of affirmative action?

They offer flexibility.

Which of the following statements is true of contingent workers?

It tends to increase employee morale

Which of the following statements is true of flextime?

It is likely to create coordination problems

Which of the following statements is true of foreign outsourcing?

It reduces the cost of employee training

Which of the following statements is true of internal recruitment?

It is popular because it is very low-cost

Which of the following statements is true of on-the-job training.

It standardizes the presentation of training materials.

Which of the following statements is true of online training?

They affect decisions regarding compensation, promotions, training, transfers, and terminations.

Which of the following statements is true of performance appraisals?

They must be consumed where they are provided

Which of the following statements is true of services?

It includes factors such as ambience; functionality; and signs, symbols, and artifacts.

Which of the following statements is true of servicescape?

In 2014; the control of investors over executive compensation increased.

Which of the following statements is true of the wage gap between CEO pay and worker pay?

technical skills

expertise in a specific functional area of department

first-line (supervisory) management

managers who directly supervise nonmanagement employees

Efficiency

to operations managers, ____ means producing output or achieving a goal at the lowest cost.