BUSA Exam 2 Review
SWOT analysis
A strategic planning tool that helps management evaluate an organization in terms of internal strengths and weakness, and external opportunities and threats.
Organization chart
A visual representation of the company's formal structure.
Leading
Directing and motivating people to achieve organizational goals.
Fixed position layout
In a ______, the good or service stays in one place, and the employees, machinery, and equipment are brought to the site when needed during various stages of the production process.
They represent a real bargain for employers.
In the context of employee recruitment, which of the following statements is true of employee-referral programs?
Change in career aspirations
In the context of employee separation, ____ is a personal reason for leaving a job.
Research shows that strong orientation programs significantly reduce employee turnover.
In the context of employee training and development, which of the following statements is true of orientation programs?
Service firms
In the context of facility location, many _____ place primary interest on locating close to their customers.
It takes a lot of discipline to complete an online program
In the context of off-the-job training, which of the following is a key drawback of computer-based training?
Sustainability
In the context of operations management, ______ means finding ways to meet an organization's current objectives while protecting and preserving the environment for future generations.
Commissions
In the context of performance pay options, ______ involve payment as a percentage of sales.
immediate predecessors
In the context of the critical path method (CPM). _____ are activities in a project that must be completed before some other specified activity can begin.
Primarily a tool to reject unqualified candidates
In the context of the employee selection process, applications are:
Skills testing and personality testing carry a fair amount of legal risk
In the context of the employee selection process, which of the following is true of employment testing?
They help in filtering out unethical employees
In the context of the employee selection process, which of the following statements is true of references and background checks?
Span of Control
Span of management; refers to the number of people a manger supervises.
Human Resource Management
___ Is focused on maximizing the effectiveness of the workforce by recruiting world-class talent, Promoting career development, and determining workforce strategies to boost organizational effectiveness.
Management development programs
____ help current and potential executives develop the skills they need to move into leadership positions.
Vestibule training
_____ involves training workers off-site on real equipment similar to what they would actually use on the job.
A performance appraisal
_____ is a formal feedback process that requires managers to give their subordinates feedback on a one-to-one basis, typically by comparing actual results to expected results.
Wages
_____ refer to the pay that employees receive in exchange for the number of hours or days that they work.
ISO 9000
______ is a family generic standards for quality management systems established by the International Organization for Standardization.
Computer-aided design
______ software provides powerful drawing and drafting tools that enable users to create and edit blueprints and make drawings quickly and easily.
ISO 14000
_______ is a family of generic standards for environmental management established bu the International Organization of Standardization.
Flextime
_______ is a scheduling option that allows workers to choose when they start and finish their workdays, as long as they complete the required number of hours.
Just-in-time Production
_______ is a system that emphasizes the manufacturing of goods to meet actual current demand, thus minimizing the need to hold inventories of finished goods and work in process at each stage of the supply chain.
Operations Management
_______ is concerned with supervising all of the activities involved in creating value by producing goods and services and distributing them to customers.
structured interview
a ____ is an interviewing approach that involves developing a list of questions beforehand and asking the same questions in the same order to each candidate.
Expectancy Theory
a motivation theory that concerns the relationship among individual effort, individual performance, and individual reward
Product
A ______ consists of all of the tangible and intangible features that create value for consumers by satisfying their needs and wants.
Equity Theory
A motivation theory that proposes that perceptions of fairness directly affect worker motivation.
Theory X and Theory Y
A motivation theory that suggest that management attitudes toward workers fall into two opposing categories based on management assumptions about worker capabilities and values.
Maslow's Hierarchy of Needs
A motivation theory that suggests that human needs fall into a hierarchy and that as each need is met, people become motivated to meet the next-highest need in the pyramid.
Even if the harasser is no the victim's supervisor
According to the Equal Employment Opportunity Commission (EEOC), workplace discrimination is considered sexual harassment:
Management
Achieving the goals of an organization through planning, organizing, leading, and controlling organizational resources including people, money and time.
Strategies
Action plans that help the organization achieve its goals by forging the best ft between the firm and the environment.
Ensure that everyone in the organization understands that the firm does not tolerate sexual harassment.
Amanda, the accounts manager at Juren Bank, approaches Shirley, a HR executive, and informs her that she is being sexually harassed by a colleague. If Shirley takes reasonable care in preventing sexual harassment, she would:
Planning
Determining organizational goals and action plans for how to achieve those goals.
Nurture their human investment so that it yields the highest possible return
Companies recognize that the core goal of human resource (HR) management is to:
Contingent workers
Companies that experience a fluctuating need for workers sometimes opt to hire ______, employees who do not expect regular full time jobs.
Strategic Goals
Concrete benchmarks that managers can use to measure performance in each key area of the organization.
Organizing
Determining a structure for both individual jobs and the overall organization.
mass customization
Eddys inc., a denim jeans manufacturer, has employed a strategy that allows it to manufacture jeans that suit the needs of specific customers. This strategy enables Eddys inc to produce its goods in small quantities and offer a wide variety of options to its customers. The firm is able to do all this at costs almost as low as those associated with traditional production techniques. Given this information, it can be inferred that Eddys Inc. uses ____.
Strategic Planning
High-level, Long-term planning that establishes a vision for the company, defines long-term objectives and priorities, determines broad action steps, and allocates resources.
It boosts employee morale
Identify a true statement about internal recruitment
autocratic Leaders
Leaders who hoard decision-making power for themselves and typically issue orders without consulting their followers.
Free-rein Leaders
Leaders who set objectives for their followers but give them freedom to choose how they will accomplish those goals.
Democratic Leaders
Leaders who share power with their followers. While they still make final decisions, they typically solicit and incorporate input from their followers.
top management
Managers who set the overall direction of the firm, articulating a vision, establishing priorities, and allocating time, money, and other resources.
Middle management
Managers who supervise lower level managers and report to a high lever manager.
Line managers
Managers who supervise the functions that contribute directly to profitability; production and marketing.
Staff Managers
Managers who supervise the functions that provide advice and assistance to the line departments.
Controlling
Monitoring performance and making adjustments as needed.
Tactical Planning
More specific, shorter-term planning that applies strategic plans to specific functional areas.
Many jobs disappeared altogether
One of the consequences of the Great Recession was that:
Line organizations
Organizations with clear, simple chain of command from top to bottom.
Matrix organizations
Organizations with flexible structure that brings together specialists from different areas of the company to work on individual projects on a temporary basis.
Line-and-staff organizations
Organizations with line managers forming the primary chain of authority in the company, and staff departments working alongside line departments.
Contingency Planning
Planning for unexpected events, usually involving a range of scenarios and assumptions that differ from the assumptions behind the core plans.
Promote employees from other positions within the company.
Sarah, a HR executive as Opexa Inc., is assigned the task of recruiting employees to fill the vacant positions in the company. She is given a limited budget for this job. Therefore, she does not want to incur high costs of recruitment and training. She also wants to use this as an opportunity to increase the morale of current employees. In this scenario, Sarah should:
Document sound business reasons for the termination of the employee
To avoid wrongful-termination lawsuits by a former employee, a company should:
Prohibits discrimination in hiring, firing, compensation, apprenticeships, training, terms, conditions, or privileges of employment based on race, color, religion, sex, or nation origin.
The Civil Rights Act of 1964 is a federal legislation that:
conceptual skills
The ability to grasp a big-picture view of the overall organization, the relationships among its various parts, and its fit in the broader competitive environment.
Human Skills
The ability to work effectively with and through other people in a range of different relationships.
job enrichment
The creation of jobs with more meaningful content, under the assumption that challenging, creative work will motivate employees.
Mission
The definition of an organization's purpose, values, and core goals, which provides the framework for all other plans.
Departmentalization
The division of workers into logical groups.
Degree of centralization
The extent to which decision-making power is held by small number of people at the top of the organization.
Achieve reductions in average cost by taking advantage of specialization and the efficient use of capital.
The goal of mass production strategy is to:
Internal recruitment
The process of seeking employees who are currently within the firm to fill open position is known as ____.
Probationary Period
The term ____ refers to a specific time frame during which a new hire can prove his or her worth on the job before he or she becomes permanent.
Automation
The term ____ refers to replacing human operation and control of machinery and equipment with some form of programmed control.
Compensation
The term ____ refers to the combination of pay and benefits that employees receive in exchange for their work.
Cafeteria-style benefits
The term______ refers to an approach to employee benefits that gives all employees a set dollar amount that they must spend on company benefits, allocated however they wish within broad limitations.
Must know the strategic goals, core customers, and competitors of the company.
To gain respect from both senior management and their peers, HR executives:
Equal Employment Opportunity Commission
Title VII of the Civil Rights Act of 1964 created the _____ to enforce its provisions.
Operational Planning
Very specific, short-term planning that applies tactical plans to daily, weekly, and monthly operations.
It focuses on the empowerment of employes
Which of the following is a characteristic of total quality management (TQM)?
If focuses on prevention rather than correction of errors.
Which of the following is a characteristic shared by all versions of total quality management (TQM)?
It can compromise the customer experience
Which of the following is a disadvantage of on-the-job training?
It makes it difficult to maintain a cohesive company culture.
Which of the following is a disadvantage of telecommuting?
Adequacy of utilities
Which of the following is a key factor that operations managers evaluate when deciding the location of a manufacturing facility.
Young workers have a proven ability to multitask
Which of the following is an advantage of hiring young workers?
Better work-family balance
Which of the following is an advantage of telecommuting for an organization's employees?
trade associations
Which of the following is an external recruitment method?
The loss of key talent and experience to massive retirements
Which of the following is potential crisis that employers face as the baby boomer generation begins turning 60?
Maintaining the link between pay and performance
Which of the following represents a strategic challenge for HR management?
They provide a common information system that makes it easier for organizations throughout a value chain to communicate and coordinate their activities.
Which of the following statements is true about enterprise resource planning (ERP) systems?
They are mostly industry-specific.
Which of the following statements is true of ISO standards?
The opponents of affirmative action claim that affirmative action programs result in the reverse discrimination against certain groups.
Which of the following statements is true of affirmative action?
They offer flexibility.
Which of the following statements is true of contingent workers?
It tends to increase employee morale
Which of the following statements is true of flextime?
It is likely to create coordination problems
Which of the following statements is true of foreign outsourcing?
It reduces the cost of employee training
Which of the following statements is true of internal recruitment?
It is popular because it is very low-cost
Which of the following statements is true of on-the-job training.
It standardizes the presentation of training materials.
Which of the following statements is true of online training?
They affect decisions regarding compensation, promotions, training, transfers, and terminations.
Which of the following statements is true of performance appraisals?
They must be consumed where they are provided
Which of the following statements is true of services?
It includes factors such as ambience; functionality; and signs, symbols, and artifacts.
Which of the following statements is true of servicescape?
In 2014; the control of investors over executive compensation increased.
Which of the following statements is true of the wage gap between CEO pay and worker pay?
technical skills
expertise in a specific functional area of department
first-line (supervisory) management
managers who directly supervise nonmanagement employees
Efficiency
to operations managers, ____ means producing output or achieving a goal at the lowest cost.
