Busi 105 Mid Term, BUSI 105 Final
Experts say that we ignore, forget, distort, or misunderstand
75 percent of everything we hear.
Which of the following statements about diversity in the workplace is most accurate?
Advances in technology are allowing more physically challenged people to join the workforce
According to Transparency International, what are the two most corrupt countries in the world?
Afghanistan and Iraq
Which of the following is an example of using a formal research method?
Amy conducts a Web search to find information about a competitor's products.
Which of the following is an effective way to improve your nonverbal communication skills?
Ask friends and family members to give you feedback on your nonverbal behavior.
Brandon is preparing a short informational report for his boss and wants to begin his research by conducting informal research. What should he consider doing?
Brandon should consider doing all of these.
Brianna would like to become more culturally competent. What should she
Brianna should practice all these tips to improve her intercultural effectiveness.
Select the best definition of communication.
Communication is the transmission of information and meaning from one individual or group to another.
Which of the following statements about team-based management is least accurate?
Companies that use team-based management prefer to train employees in teamwork skills rather than hire new workers who already possess these skills
Jake was just hired by a company with an extremely diverse workforce. He wants to fit in immediately. What should he do?
Concentrate on shared experiences, mutual goals, and similar values.
Which of the following statements about conflict is most accurate?
Confronting conflict saves time and enhances team commitment.
____________________ refers to the stimuli, environment, or ambiance surrounding an event. It is probably the most important cultural dimension and is also the most difficult to define.
Context
Select the most accurate statement about culture.
Cultural rules of behavior learned from your family and society are conditioned from early childhood.
Michelle is preparing an outline to help her write a report about her recent attendance at a technology symposium. What advice would you give her?
Define the main topic in the outline title
______refers to conventional standards of right and wrong that prescribe what people should do.
Ethics
Which of the following is the most accurate statement about etiquette and courtesy in today's workplace?
Etiquette is more about attitude than about formal rules of behavior.
A country's culture rarely changes.
F
A good agenda includes any premeeting preparation expected of
F
Because e-mail is an informal communication tool, it's not necessary to check your messages for correct spelling, grammar, and punctuation.
F
Business communicators generally spend the most time on the prewriting phase of the 3-x-3 writing process
F
Consensus is a method of group decision making where group members bargain and negotiate to reach a middle ground.
F
Eye contact has the same in meaning in all
F
In low power distance countries, subordinates expect formal hierarchies and embrace relatively authoritarian, paternalistic power relationships.
F
Members of high-context cultures are more likely to be logical, analytical, and action oriented.
F
Only North American companies have adopted ethics codes.
F
Only workers at the highest levels of management skills are expected to think creatively and critically.
F
Robert is gathering data for a business proposal he is writing. Robert is in the first phase of the writing process.
F
Since our restaurant opened last week, we have been booked solid is an example of a compound sentence.
F
The direct organizational pattern should be used when writing to an audience that will be unwilling, uninterested, displeased, disappointed, or hostile.
F
The first question to ask yourself when composing a business message is "What channel should I use to send the message?"
F
The only factor that matters when choosing a channel to send a business message is the cost involved.
F
The sentence Clara was accepted into an MBA program is an active-voice sentence
F
Today's new communication technologies have made writing skills less important than in the past.
F
When American businesspeople conduct business abroad, they should always adopt the ethical standards of the foreign country as a sign of respect.
F
You are born with the abilities to read, listen, speak, and write effectively
F
Which of the following is considered a rich medium?
Face-to-face conversation
When faced with an ethical dilemma, what is the first question you should ask
Is the action I am considering legal?
______________ is technical or specialized terms used by and familiar to professionals in a particular field such as insurance, law, or medicine.
Jargon
Which of the following is an example of an internal disruption in the decoding process?
Meaghan finds her mind drifting during a lecture as she thinks about her upcoming trip to Florence.
Which of the following documents would most likely use an introduction, a proposed solution, staffing, a schedule and/or costs, and authorization organization?
Proposal
What is the most accurate statement about being an effective communicator in the digital age?
Realize that because of social media and other online technology, your writing will be on display more than ever.
Sarah wants to become a better listener in the workplace. Which of the following is the best technique to improve her listening skills?
Rephrase and summarize the speaker's message in her own words.
Landon will be starting a new job soon and wants to exhibit proper business etiquette in his new workplace. What is the best advice you can give him?
Send thank-you notes to express sincere appreciation and praise.
____________________ skills include competencies such as listening, nonverbal behavior, and business etiquette.
Soft
Which of the following statements about intercultural ethics is most accurate?
Some companies require their employees to take ethics training programs.
Anticipating and profiling the audience for a message helps a communicator determine what words and tone to use.
T
As a business communicator, you should understand basic ethical principles so that you make logical decisions when faced with dilemmas in the workplace.
T
Cassandra is trying to decide whether to call her boss or to send an e-mail message. Cassandra is in the first phase of the writing process.
T
Communication in today's workplace is shifting from one-sided, slow forms of communication to interactive, instant, less paper-based communication.
T
Consumers prefer to deal with companies that respect customers' values and diversity.
T
Ethnocentrism, the belief that one's own race is superior to others, is a natural attitude inherent in all cultures.
T
Generally, teams are able to respond faster to problems.
T
Good listening skills are needed for employees at every level.
T
In the direct pattern, the main idea comes first, followed by details, explanation, or evidence. In the indirect pattern, the main idea follows the details, explanation, and evidence.
T
In the workplace you are more likely to be taken seriously and be promoted if you look and sound professional.
T
June is our busiest month, February is our slowest contains a comma splice.
T
New transportation, information, and communication technologies are important factors in the increase in globalization.
T
One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.
T
Organizations with free-flowing, open communication tend to be more successful.
T
Profiling the audience means anticipating how both primary and secondary audiences will react to a message.
T
The 21st-century economy depends mainly on information and knowledge.
T
The first ATM opened near London in 1967 is an example of an independent clause.
T
The third phase of the writing process involves editing, proofreading, and evaluating your message.
T
Today's communication technologies allow employees to exchange ideas, brainstorm, build consensus, and develop personal
T
Which of the following statements most accurately describes diversity in the workplace?
Teams made up of diverse members are better equipped to create products that diverse consumers want.
Which of the following is an example of downward communication in an organization?
The CFO sends information to the finance employees about a new tax regulation to ensure that payroll will be submitted according to new governmental standards
Which of the following is not a form of nonverbal communication?
The words used in a sales message
Which of the following statements about virtual meetings is most accurate?
Two of the most significant reasons for virtual meetings are saving travel costs and reducing employee
Megan is writing a business letter to a French customer. What should she do as she prepares the letter?
Use correct grammar and conventional punctuation.
You are preparing an outline for your report on Web security in the workplace. Which of the following should be a major category for this outline?
Web Security Threats
Brooke is working on a business proposal for a prospective client. What is the primary question Brooke should ask as she gathers information for her project?
What does the client need to know about this topic?
Jeanette is offended when she notices that only masculine pronouns are used in the company's human resources manual. This decoding problem is a result of
a semantic obstacle.
E-mail messages, text messages, tweets, smartphones, wireless networks, letters, memos, reports, pictures, and spoken words are all examples of
channels.
Knowledge and information workers must be able to think critically, make sound decisions, and
communicate information to others.
Because she wants to be promoted into a management position, Jessica is taking business courses at her local community college is an example of a ____________________ sentence.
complex
Communication skills are
critical to effective job placement, performance, advancement, and organizational success.
Suzanne has just received an e-mail message from a client and is reading it carefully to determine her client's needs. She is involved in the ____ part of the communication process.
decoding
Teams should
develop procedures to guide them.
An organizational pattern that presents the main idea followed by details, explanation, and evidence is the
direct organizational pattern.
The most prevalent communication channel in the workplace today is
Zachary works with employees from a variety of cultural backgrounds and wants to be tolerant of their beliefs. Zachary should
empathy.
The U.S. Army carefully selected the words used in its slogan, "Be all you can be," while
encoding the message.
The most significant trends in today's dynamic workplace include global competition, team-based projects, flattened management hierarchies, new communication technologies, and
expectations of around-the-clock availability
Jay includes the sentence "Let me know whether I can answer any questions" at the end of his e-mail message as a way to encourage
feedback.
Lindsay is planning a meeting to develop a new procedure for handling employee grievances.
five or fewer employees.
Ethical business communicators strive to tell the truth, label opinions so that they are not confused with facts, are objective, communicate clearly, use inclusive language, and
give credit when using the ideas of others
One of the most important tasks in preparing well-organized messages is
grouping similar ideas together.
Learning more about the powerful effect that culture has on behavior will
help you reduce friction and misunderstanding in your dealings with people from other cultures.
Businesses form teams because teams make better decisions, respond faster, and
increase productivity.
An organizational pattern that presents the main idea after the details, explanation, and evidence is the
indirect organizational pattern
The three basic functions of business communication are
informing, persuading, and promoting goodwill.
The most successful job candidate in today's competitive job market
is able to communicate effectively about work that is increasingly complex and intellectually demanding.
Critical listening requires
judging and evaluating what you are hearing.
U.S. businesses and those of other countries are seeking to expand around the world for all of the following reasons except
maturing domestic markets.
While reading an e-mail message from her boss, Melissa is distracted by numerous typographical and spelling errors. These errors that detract from the message and make it difficult to read are called
noise.
As her supervisor explains the new procedure, Rachel nods her head. Rachel's response is an example of
nonverbal feedback
When employees at Coors translated its slogan "Turn It Loose" into Spanish, they didn't realize it would translate to "suffer from diarrhea." To avoid similar problems, the sender of a message must
select appropriate words or symbols as part of the encoding process.
Zachary needs to deliver a sensitive message to a colleague and decides to deliver it face-to-face. Zachary is in the process of
selecting the channel for the message.
An example of a low-context culture
the United States.
The process of communication is successful only when
the receiver understands an idea as the sender intended it.
