BUSI 405 Quiz Answers Study Guide

Based on the characteristics of constructive conflicts, which of the following would help a manager create constructive conflicts during a debate?

keep the debate focused on the issue

In which of the following scenarios would a diverse team be better than a homogeneous team?

a need to bring different viewpoints to the decision

Raoul knows he can take the risk of presenting "wild ideas" to the team without being ridiculed or threatened. This indicates Raoul's team has developed

a norm of psychological safety.

Which of the following communication channels is most effective when the sender wants to persuade the receiver?

a personal face-to-face meeting with the receiver

Rewards work best when they are valued. Which reward below would an employee most likely value?

a product of their choice from a list

The desire to seek approval from others, conform to their wishes and expectations, and avoid conflict and confrontations is referred to as the need for

affiliation

Being good-natured, trusting, helpful, and tolerant are characteristics of people with which personality factor?

agreeableness

John slams his finger while closing a cabinet drawer. Mary winces and shakes her hand. This is an example of

emotional contagion.

Self-awareness is the lowest level of

emotional intelligence.

Self-awareness, self-management, and managing others' emotions are three elements of

emotional intelligence.

The "Big Five" personality factors represent

the clusters representing most personality traits.

Brooks's Law says that adding more people to a late software project only makes it later. This law is mainly referring to

the existence of process losses.

Goal setting is most effective when

the goals are specific, measurable and achievable.

Conflicts can lead to better decision making when

the logic of arguments is not questioned. It is focused on the task, not the person.

According to expectancy theory, which of the following would be a way to increase an employee's E-to-P expectancy?

Assure the employee that he or she has the necessary competencies.

Dana is a new manager. During the pandemic she has allowed her employees to work from home. She knows they can get the work done at home in the same way as if they were in the office. But Dana tells a group of her employees that if they decide to go back to the office they will get a bonus. Which ethical principle is Dana violating?

Distributive justice

You paid $5.00 to support a candidate. Later on the candidate is not performing as you thought they would. You still decide to continue to support that candidate. This is an example of:

Escalation of commitment

What effect does "noise" have in the communication model?

It distorts and obscures the sender's intended message.

Which of the following is correct regarding the MBTI?

It is generally a poor predictor of job performance.

________ is the process of assigning tasks to a job.

Job design

According to the multiple levels of analysis anchor,

OB topics typically relate to the individual, team, and organizational levels of analysis.

Sasha strongly values team work. She is in a sales position where she will get a bonus for individual sales. According to the values theory, what can we assume will happen in this situation?

She will work individually to get her bonus.

Which of the following refers to "walking the talk"?

The leader steps out and behaves in ways that symbolize the vision.

Which of the following should corporate leaders do with the organizational grapevine?

Use the grapevine as a signal of employee anxiety.

Many companies try to create positive experiences at work. Which of the following is the major reason for this?

Work conditions can have an emotional influence on employee attitudes.

Path-goal theory argues that

effective leaders select the most appropriate behavior based on the situation.

Liza and Stan had a job interview with a panel of managers. After the interview the panel discussed each candidates qualifications. All the members of the panel, instinctively, only shared during this discussion those qualifications from each candidate where all the panelists agreed on. There were some qualifications that some of the members of the panel noticed in the candidates. For example, all discussed the fact that Liza showed extraversion and work ethic. But one of the members of the panel also noticed empathy skills. This member of the panel did not share this information because he realized that no one else had noticed Liza being empathic. This phenomena is called:

common information effect

________ refers to the process by which information is transmitted and understood between two or more people.

communication

Most often, people reduce cognitive dissonance by

developing more favorable attitudes toward specific features of the decision.

Motivation identifies three forces which affect voluntary work behavior. What are these three forces?

direction, intensity, persistence

Outcome/input ratio and comparison others are elements of

equity theory.

Someone with an external locus of control would most likely believe the events in their life are due mainly to

external factors such as "luck"

Rosa is the advertising head of a firm. She is extremely imaginative, creative, and curious. Rosa most likely has which of the following?

high openness to experience personality

A person who has legitimate, reward, and coercive power over others in an organization is most likely to

feel a sense of duty or responsibility for the people over whom they have power.

Values directly motivate actions by

framing perceptions of reality.

Emotional labor is higher in jobs requiring

frequent interaction with clients.

Asynchronous communication is better when

getting both parties together at the same time is costly.

Salespeople at Widget Co. complain that they lose sales bonuses when the production department is out of stock of a particular item. This sometimes causes customers to buy elsewhere rather than wait for the next production run. Meanwhile, production employees complain that salespeople don't appreciate the need to minimize inventory costs, for which production staff is rewarded. This instance is an example of conflict due to

goal incompatibility.

Employees are more motivated in teams because they

have a drive to bond.

Organizational behavior knowledge

helps us to understand, predict, and influence the behaviors of others in organizational settings.

Angela wears a business suit to work every day in her job as a college business professor. Which of the following influence tactic does this refer to?

impression management

Which of the following are employees least likely to do when they feel under-rewarded?

increase their work effort

When people are assigned to jobs for which they are qualified and they receive coaching to improve their self-confidence, employee motivation improves by

increasing E-to-P expectancies.

An influence tactic is called "soft" when it

is based on personal sources of power.

Escalation of commitment is

is repeating or further investing in an apparently bad decision.

Which of the following rewards motivate employees to compete for promotions?

job status-based rewards

Yuki, a manager, is very conventional, resistant to change, habitual, and does not accept new ideas very easily. This implies that Yuki has

low openness to experience.

Which of the following is a way to increase employee motivation by improving the P-to-O expectancies?

measuring employee performance accurately and distributing more valued rewards

Effective transformational leaders generate meaning and motivation in followers by relying on

metaphors.

Social loafing occurs

more when tasks and roles are not identified

People who have obsessive beliefs about their own superiority have which of the following traits?

narcissism

Personality is shaped by two general "forces," namely

nature and nurture

Kokal International is a fast-growing small company specializing in consumer electronics. Managers at Kokal International are exploring the idea of using the Five Factor personality model in hiring and improving work-related behaviors and job performance. Kokal International managers must pay attention to ________ when hiring new employees because it characterizes people with high levels of anxiety, hostility, depression, and self-consciousness.

neuroticism

Angela just started working as a technical recruiter at a staffing company. Her schedule is from 9 to 4 pm. She notices that her boss has been interviewing candidates for a new role that needs to be filled sooner than what it normally takes to recruit a candidate. Angela decides to offer to stay longer to help her boss with the recruiting process. Angela is using:

personal power

Marcos owns a small business with 12 employees. He is anticipating a large contract in the near future that he hopes will triple his profit and double the number of employees he will hire. Bob has always been a very sociable man and a dependable, hard-working person. He is very worried about his ability to take on twice as many employees and continue on a successful path. From the information provided, which of the following best encompasses Marcos's strongest leadership attribute according to the personal attribute perspective?

personality characteristics

Which personality trait in the dark triad is considered the most sinister or troublesome?

psychopathy

CommTel is a telephone company with a policy of filling positions internally through promotions, rather than hiring from outside. Until recently, the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas. Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions. There is increasing pressure on CommTel to become more marketing-and service-oriented. As a result, four people were hired last year from consumer products and retail firms to fill new senior executive positions in marketing and service management. The external hires were necessary because current employees were not sufficiently qualified. Now there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities. The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment, and they blame the senior executives for being hard-headed. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve the problem. The conflict at CommTel appears to be ________ conflict.

relationship

Mick works for a company as a financial analyst from home using information technology. He does not work in a traditional physical workplace, rather he is utilizing

remote work

Which one of the following types of teams is best known for having members who are organized around work processes that complete an entire piece of work requiring several interdependent tasks and have substantial autonomy over the execution of those tasks?

self-directed

A video journalist's job consists of operating the camera, reporting the story, and often editing the work, whereas these three tasks were traditionally performed by three people. Video journalism is an example of

self-leadership and job enlargement.

Emotional intelligence is best described as a(n)

set of abilities.

Which of the following is the most common form of influence in high power distance cultures?

silent authority

One basic tenet of job specialization is that employees perform

standardized tasks.

Synergie Inc. formed a team to improve revenues for its service stations along major highways in Malaysia. This team, which included a service station manager, a truck driver, and four or five marketing executives, disbanded after it had reviewed the Malaysian service stations and submitted a business plan. This team is called a(n)

task force.

Gemma and Li are both managers at Yang Accounting, a large accounting firm. Each has a very different management style. Gemma is very outgoing and constantly checking on her subordinates to see if there is any way she can help them to complete their projects. She also brings in fresh flowers for the lunchroom weekly and always remembers everyone's birthday. Li is much more introverted and communicates with his subordinates mainly through email, and he has his subordinates submit daily reports on their progress toward the weekly goals he has assigned them. Which type of leader is Li?

task-oriented leader

Influence tactics that rely on expert power

tend to build commitment.

Stable, long-lasting beliefs about what is important in a variety of situations are

the values of the organization.

Perceptions about what is good or bad, right or wrong, are referred to as

values