BUSI240: Final Exam (Quiz Questions): Professor Boyce

For which type of environment should organizations adopt an organic structure?

dynamic environment

Organizational leaders can minimize cultural collisions in corporate mergers and fulfill their duty of due diligence by conducting a(n)

Bicultural audit

Which of the following statements regarding organizational conflict is true?

A moderate level of organizational conflict can be beneficial

According to the action research model, which of the following occurs during the "diagnose need for change" step?

Analysis of data

Systems and structures, which are _____________, should ideally be aligned with the desired culture.

Artifacts

According to the attraction-selection-attrition (ASA) theory, job applicants

Avoid employment in companies whose values seem incompatible with their own values.

Which contingency of power are unions applying by going on strike at a critical time in a company's business cycle?

Centrality

Which of the following is overlooked in the force field analysis model?

Coalitions

What are the three consequences of influence tactics?

Commitment, compliance, and resistance

______________ is the process in which one party perceives that its interests are being opposed or negatively affected by another party

Conflict

The _____________ principle takes the position that the questions we ask and the language we use shape different realities.

Constructionist

Which two leadership styles would path-goal theory prescribe for employees who are inexperienced and unskilled?

Directive and supportive

Which approach to negotiations is commonly used when there is a single issue in dispute, such as an employees raise?

Distributive

The status quo bias is a form of which type of resistance to change?

Fear of the unknown

Which model of organizational change explicitly refers to unfreezing the current situation and refreezing the desired state?

Force field analysis

_________________ is the degree to which organizations standardizes behavior through rules.

Formalization

Action research usually assumes that the change agent originates outside the system, so the process begins by

Forming the client-consultant relationship

A wholesale grocery business operates in one city and provides one service--stocking retailers with fresh produce. The company wants top ensure that employees develop expertise in their skill specialization and that these specializations are used efficiently. The aim is to create specialized pools of talent that serve everyone in the company. Which of the following forms of departmentalization would be most appropriate here?

Functional Structure

In different cultures, leaders have different values and norms and followers have different expectations of leaders. Due to this, cultural differences in leadership is partly explained by which leadership theory?

Implicit

How is conflict dysfunctional?

It hurts workplace relationships and wastes energy that could be used for tasks

Which of the following describes legitimate power?

It is agreed that people in certain roles can request certain behaviors of others.

Which of the following statements regarding the grapevine is correct?

It is an important conduit for organizational stories and cultural symbols

Why do people overestimate the leader's influence on organizational outcomes?

It is easier to explain organizational successes and failures in terms of the leader's ability than by analyzing a complex array of other forces.

What are the two components of implicit leadership theory?

Leadership prototypes and the romance of leadership.

Most employees at Quokka Systems are organized into project teams. Employees report to the project leader, but they also report to a leader responsible for their functional specialization (such as engineering or marketing) Quokka Systems has a

Matrix Structure

Nonverbal communication differs from verbal communication in which of the following ways?

Nonverbal communication is less rule-bound

According to the force field model, what occurs when the organization's systems and structures are aligned with the desired behaviors?

Refreezing

Active listeners constantly cycle through

Sensing, evaluating, and responding

Which perspective sees leadership as a role, rather than a position?

Shared Leadership

Which of the following conditions would improve organizational effectiveness?

The culture is aligned with the external environment.

Which of the following are concerns with formal hierarchies?

The workforce demands more autonomy over work.

Which of the following statements is correct regarding digital written communications?

They are poor for communicating emotions

In a(n) _____________, employees see things through an open systems perspective.

adaptive culture

Organizational politics is more common when decisions are

based on complex and ambiguous rules

The number or percentage of connections you have to others in the network is called

degree centrality

A low level of employee involvement would be necessary when the

change must occur quickly in the organization

For any organizational change, ________ should be the highest priority and the first strategy utilized.

communication

Creating urgency for change is most closely associated with

informing or reminding employees about competitors and other external driving forces.

For everyday disputes between 2 employees, managers should use __________ as a third-party intervention

mediation

Active listeners improve their evaluating activities by

organizing the information provided