Business Administration 141 - Chapter 7 Quiz

Which of the following is not true about group decision-making?

An added benefit of group decision-making is groupthink.

Why should you encourage Dionne to use groups to make decisions?

Because groups have a greater pool of knowledge

True or false: A local university is facing some tough decisions, so they are using the decision tree, which contains individuals, websites, and organizations that specialize in handling sensitive and difficult decisions.

False

True or false: To reduce the escalation of commitment, Shannon, the CEO, allows herself to be very influenced by the way a problem with her team is presented to her.

False

True or false: Dynamic Apps is an organization specializing in highly specialized technology software, but it found that its original business idea is not working. Rather than failing as a company, it chose a new direction and rewrote its business plan. Dynamic Apps is an example of how managers need to think and act as if their organization is an unfinished, changeable prototype that won't be ruined by dangerous new ideas.

True

True or false: Research shows that most managers have characteristics that fall into two or three decision-making styles, and that decision-making styles vary across occupations, job level, and countries.

True

True or false: When encouraging others to brainstorm, you should go for quantity over quality.

True

Cynthia, the human resources manager, has significant experience handling ethical issues in the workplace. Over the years she has received extensive training in matters of workplace ethics. Due to Cynthia's legal background (she is a member of the local bar association), the management of her company rely on Cynthia to assist them with legal issues, especially with ethical dilemmas. The ideal role for Cynthia within the organization is

ethics officer.

Omar, who works as a waiter in a top restaurant in Manhattan, likes the fast pace of his work and the fact that things are always changing there. Omar can be said to

have a high tolerance for ambiguity.

Kenneth, the plant manager, was talking with another manager about Brendan, the lead engineer in the corporate R & D department. Kenneth remarked, "Brendan is so bright, and he is an expert in designing products. But like so many experts, he can't imagine what it's like to be as ignorant as the rest of us. I think at times, he cannot see things from an outsider's perspective." Brendan is suffering from

the curse of knowledge.