Business Ch 8

When does routing take place for operations managers?

After materials have been purchased and their use determined

How are basic research and applied research different?

Basic research just wants to uncover new knowledge; while applied research wants to discover new knowledge with some potential use.

How is the production of services similar to the production of manufactured goods?

Both types of business must plan, design, execute, evaluate, improve, and redesign their products to satisfy their customers.

___ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.

Facility location.

___ refers to the processes and organization uses to maintain its own established quality standards within the organization

Quality control

Which technique do businesses use to improve quality of products and services, as well as overall performance?

Six Sigma

The production of services is different from the production of manufactured goods in all of the following ways, except:

When compared to services, customers are much more involved in obtaining he manufactured good they want or need.

A process in operations management in which raw materials are broken into different component parts is known as ___; while, a process in which raw materials or components are combined to create a finished product is known as ___.

analytical process; synthetic process

The amount of products or services that an organization can produce in a given time is known as:

capacity

All of the following are steps in the operational planning process, except: a. estimating market demand b. developing a plan to convert the idea into a new good or service. c. comparing market demand capacity d. selecting a planning horizon e. adjusting products or services to meet demand.

developing a play to convert the idea into a new good service.

A(n) ___ combines electronic machines and computer-integrated manufacturing in a single production system.

flexible manufacturing system

When a local pizza parlor takes raw ingredients such as tomatoes, cheese, and flour to make a pizza for a customer, the raw ingredients are known as the ___ of the conversion process and the degree to which the resources are physically changed is known as the ___ of the conversion process.

focus; magnitude

What utility is created by people converting raw materials, finances, and information into finished products?

form utility

The process of managing inventories in such a way as to minimize inventory costs, including both holding costs and potential stock-out costs is referred to as:

inventory control

What is the concept's name that is built on an idea of eliminating waste from all of the activities required to produce a product or service?

lean manufacturing

Which of the following is not one of the four types of utilites? a. time b. possession c. place d. form e. magnitude

magnitude

Which of the following is least likely to be a role of operations management? a. marketing of products b. oversee the transformation process c. managing logistics d. quality control e. manufacturing productivity

marketing of products

A specialized area of management involving all the activities needed to convert or transform resources into goods and services is:

operations management

The major decisions involved in design planning deal with:

product line, required capacity, and use of technology

Which term describes the act of buying all materials needed by the organization>

purchasing

Most companies use ___ to determine which goods and services to provide the features they need to possess.

research and development (R&D)