Business- Chapter 6-10 Multiple Choice

Steel, glass, and fiberglass would most likely be material resources for

General Motors

Job enrichment is supported by

Herzbergs motivators

Which of the following is uncharacteristic of low morale

High productivity

A subordinates obligation to accomplish an assigned job is called

accountability

You have been asked to assist Fuller Company in its human resources planning. You will suggest it take all of the following steps except

acquiring funds for implementation

A systematic procedure for studying jobs to determine their various elements and requirements is called a job

analysis

Diversity training programs may include all of the following except

appointing a cultural diversity task force

All of the following are departmentalization bases except

employee

Motivation is the internal process that ________, directs, and sustains behavior

energizes

Attempting to attract job applicants from outside an organization is called

external recruiting

Part of Susans responsibilities is to create a work schedule for her employees and to motivate them, what type of manager is she

first-line

An __________ system combines robotics and computer integrated manufacturing in a single production process

flexible manufacturing

Operations managers often refer to the resource or resources that comprise the major or most important input as the

focus of the production

Grouping all jobs related to the same organization activity is departmentalization by

function

Well-managed cultural diversity is not likely to

give preferential treatment to certain groups

Inventory control is concerned about

holding costs and storage costs

The activities involved in acquiring, maintaining, and developing an organizations human resources are called

human resource management

Determining a firms future human resources needs is referred to as

human resource planning

ISO 9000 standards help a firm to

improve quality management

Considering present employees as applicants for available positions is called

internal recruiting

A manager performing the functions of figurehead, liaison, or leader would be fulfilling a _____________ role

interpersonal

Which one of the following is not considered an area of specialization in management

inventory

One major problem with the MBO process is that

it must start at the top of the organization and work its way down in order to work, which can be a long process

The activities involved in the acquisition of human resources are HR planning,

job analysis, recruiting, selection, and orientation

Employees at a chemical factory are systematically moved every two weeks among three different departments in the organization. This is called

job rotation

The productivity growth rate in the United States is

lagging behind the productivity growth rates of such countries as Korea, Taiwan, Sweden, Japan, and the United Kingdom

Tangible physical resources that a manufacturer uses in carrying out its business are

material

The process of providing reasons for people to work in an organizations best interest is called

motivating

specific statements detailing what the organization intends to accomplish as it goes about its mission are known as its

objectives

Two or more people working together in a predetermined way to achieve common goals is known as a

organization

The equity theory is most relevant to which form of outcome in an organization

pay

A ___________ line is a group of similar products that differ only in relatively minor characteristics

product

Groups of employees who meet on company time to solve problems are

quality circles

The application of scientific principles to the management of work and workers is called

scientific management

A sense of involvement and _________ were two of the human factors in the Hawthorne studies

social acceptance

The requirements needed to fill a vacancy are listed in the job

specification

A manufacturing process that combines raw materials or components to create a finish product is referred to as a

synthetic process

Leadership is

the ability to influence others

The theory stating that motivation depends on how much people want something and on how likely they believe they are to get it is called

the expectancy theory

Under an authoritarian leader, communication

usually moves from top to bottom

Frederick Taylor observed a workplace practice that he termed "soldiering" which means that

worked slowly because they didn't want to run out of work, thus appearing unneeded and risking losing their job

Product __________ is the development of a plan for converting a product idea into an actual product

design

In his book, The Wealth of Nations, ___________ emphasized the power of specialization

Adam Smith

_____________ consists of activities aimed at uncovering new knowledge and scientific advancements

Basic research

The systematic program of reinforcement to encourage desirable behavior is called

behavior modification

All of the following are reasons for job specialization except that

boredom from repetition is eliminated

The line of authority extending from the top to the bottom of the organization is known as the

chain of command

When authority is spread to lower level management a business is said to be

decentralized

If Mike Smith, a buyer for Ford, negotiates with a supplier on the price of a wheel, he is in a __________ role

decisional

The act of distributing part of a managers work and power to workers is called

delegation