BUSINESS COMMMMMM B*CHES
Which of the following is a complex sentence?
---------Though bullfighting is censured by some, its popularity in Madrid continues unabated. A complex sentence has a main clause and a clause dependent to it.
Which section of the AIDA plan would include any deadlines that might be applicable?
-action The action section suggests the specific action you want your audience to take. Include a deadline, when applicable.
A persuasive message for a claim or adjustment should appeal to the reader's sense of fair play, goodwill or moral responsibility.
-true Give your reader a good reason for granting your claim. Show how the individual or organization is responsible for the problem, and appeal to your reader's sense of fair play, goodwill, or moral responsibility.
Which of the following is considered one of the most common barriers to effective listening?
Selective listening is one of the most common barriers to effective listening. If your mind wanders, you may stay tuned out until you hear a word or phrase that gets your attention once more. But by that time, you'll be unable to recall what the speaker actually said; instead, you'll remember what you think the speaker probably said.
Which of the following presentation structures allow the presenter the option to move between topics and level of detail in no particular order? Podcast --Nonlinear presentations Linear presentations Webcasts Back channeling
A nonlinear presentation doesn't flow in any particularly direction but rather gives the presenter the option to move back and forth between topics and up and down in terms of level of detail. Nonlinear presentations can be useful when you want to be able to show complicated relationships between multiple ideas or elements, to zoom in and out between the "big picture" and specific details, to explore complex visuals, or to have the flexibility to move from topic to topic in any order.
During what phase of the writing process does the writer check for clarity, conciseness and correctness?
After writing your first draft, revise your message to make sure it is clear, concise, and correct. Next produce your message, giving it an attractive, professional appearance. Proofread the final product to ensure high quality and then distribute your message.
Which of the following is generally true when referring to groups?
Aligning schedules, arranging meetings, and coordinating individual parts of a project can eat up a lot of time and money.
During what part of the writing process does the writer consider what background information should be included in the writing? A. Providing required information B. Defining the purpose C. Gathering the information D. Developing an audience profile E. Uncovering the audience's needs
Ask your audience for input. If you're unsure what audience members need from your message, ask them if at all possible. ----------------gathering info
Open-ended questions are used to elicit a specific answer, such as yes or no. True ----False
Ask open-ended questions to solicit opinions, insights, and information. Ask closed questions to elicit a specific answer, such as yes or no.
Trying to support a claim by restating the claim in different words is called what?
Circular reasoning is a logical fallacy in which you try to support your claim by restating it in different words. The statement "We know temporary workers cannot handle this task because temps are unqualified for it" doesn't prove anything because the claim and the supporting evidence are essentially identical.
Collaboration is best described as what?
Collaborationlong dashworking together to meet complex challengeslong dash has become a core job responsibility for roughly half the U.S. workforce.
Which of the following is least helpful when improving readability?
Four powerful techniques for improving readability are varying sentence length, using shorter paragraphs, replacing narrative with lists, and adding effective headings and subheadings.
Which of the following would least likely encourage the reader of a message for a claim to grant the claim? Showing the reader how the organization is responsible for the problem ----Allowing the reader to choose the most appropriate resolution Appeal to the reader's sense of moral responsibility Appealing to the reader's sense of fair play Being calm and reasonable
Give your reader a good reason for granting your claim. Show how the individual or organization is responsible for the problem, and appeal to your reader's sense of fair play, goodwill, or moral responsibility. Explain how you feel about the problem, but don't get carried away and don't make threats. People generally respond most favorably to requests that are calm and reasonable. Close on a respectful note that reflects how a successful resolution of the situation will repair or maintain a mutually beneficial working relationship. The reader should know what the sender considers a fair and reasonable solution before determining their course of action.
Reviewing your own assumptions and conclusions for validity also ensures what?
Inaccuracies can cause a host of problems, from embarrassment and lost productivity to serious safety and legal issues. Be sure to review any mathematical or financial calculations. Check all dates and schedules. Examine your own assumptions and conclusions to be certain they are valid.
Before sending a message that may contribute to information overload, what should the sender consider?
Make sure you don't contribute to information overload by sending messages that won't change anything. Complaining about things you have no influence over is a good example of a message that probably shouldn't be sent.
What special considerations should be kept in mind when organizing report content for a website?
Many websites, particularly company websites, function as informational reports, offering sections with information about the company and its history, products and services, executive team, and so on. Web readers are demanding. If they can't find what they're looking for in a few minutes, most site visitors will click away to another site. Reading online can be difficult. Studies show that reading speeds are about 25 percent slower on a monitor than on paper. Reading from computer screens can also be exhausting and a source of physical discomfort. The web is a nonlinear, multidimensional medium. Readers of online material move around in any order they please; there often is no beginning, middle, or end. In addition, many websites have to perform more than one communication function and therefore have more than one purpose. Each of these individual purposes needs to be carefully defined and then integrated into an overall statement of purpose for the entire website. Moreover, many websites also have multiple target audiences, such as potential employees, customers, investors, and the news media. You need to analyze each group's unique information needs and find a logical way to organize all that material. If you know that a sizable percentage of your target audience will access your site with mobile devices, take a mobile-first approach: design the site to work with tablets and smartphones, then make sure it functions well on conventional computer screens as well. Plan your site structure and navigation before you write. Let your readers be in control by creating links and pathways that let them explore on their own. Help online readers scan and absorb information by breaking it into self-contained, easily readable chunks that are linked together logically.
When nonverbal signals do not match the spoken word, what happens to the validity of the communication?
Nonverbal communication is the process of sending and receiving information, both intentionally and unintentionally, without using written or spoken language. Nonverbal signals play a vital role in communication because they can strengthen a verbal message (when the nonverbal signals match the spoken words), weaken a verbal message (when nonverbal signals don't match the words), or replace words entirely.
Search engines that will search all computers on a company's network are called what? Social tagging search engines Bookmarking search engines Research and content manager search engines ------Enterprise search engines Desktop search engines
Other powerful search tools include desktop search engines that search all the files on your personal computer, enterprise search engines that search all the computers on a company's network, research and content managers such as Zotero, social tagging or bookmarking sites such as Reddit, and media curation sites such as Pinterest and Scoop.it.
During the planning phase of the writing process, a writer should do all of the following except what?
Outline content, Limit the scope, Select an approach, Define the main idea ------------------------------------------ Conciseness is checked during the completing phase of the three-step writing process.
When research is presented as your own, what ethical issue is taking place?
Plagiarism is presenting someone else's words as your own, such as copying material from an online source and dropping it into a report without giving proper credit.
Producing a document that allows the audience to easily grasp the meaning the first time they read it requires what type of language choices?
Plain language presents information in a simple, unadorned style that allows your audience to easily grasp your meaningdash language that recipients "can read, understand and act upon the first time they read it." You can see how this definition supports using the "you" attitude and shows respect for your audience. In addition, plain language can make companies more productive and more profitable because people spend less time trying to figure out messages that are confusing or aren't written to meet their needs.
Which of the following presents persuasive recommendations? Indirect reports Analytical reports -------Proposals Informational reports Long reports
Proposals present persuasive recommendations to internal or external audiences, often involving investments or purchases.
Being prepared to read a speech is the most effective delivery method when the speaker is nervous and concerned about leaving out important information. True ---False
Reading a speech is necessary in rare instances, such as when delivering legal information, policy statements, or other messages that must be conveyed in an exact manner. However, for all other business presentations, reading is a poor choice because it limits your interaction with the audience and lacks the fresh, dynamic feel of natural talking.
One advantage of virtual meetings is what?
Replacing in-person meetings with virtual meetings can dramatically reduce costs and resource usage, reduce wear and tear on employees, and give teams access to a wider pool of expertise.
Which of the following is an advantage to using short sentences? Short sentences are best in showing complex ideas. Short sentences are useful for showing relationships among ideas. Short sentences are best when listing a number of related points. Short sentences can be processed quickly. Short sentences are useful when summarizing information.
Short sentences can be processed quickly and are easier for nonnative speakers and translators to interpret.
When allowing a speaker to release emotions that result in a calm and clear approach to the subject, what type of listening is being engaged in?
The goal of empathic listening is to understand the speaker's feelings, needs, and wants so that you can appreciate his or her point of view, regardless of whether you share that perspective. By listening in an empathic way, you help the individual release emotions that can prevent a calm, clear-headed approach to the subject.
Which of the following is least likely to limit the scope of a message?
The scope of your message is the range of information you present, the overall length, and the level of detaillong dash all of which need to correspond to your main idea. The length of some business messages has a preset limit, whether from a boss's instructions, the technology you're using, or a time frame such as individual speaker slots during a seminar. However, even if you don't have a preset length, limit your scope to the minimum amount of information needed to convey your main idea. --------------# of key points
Which of the following is true for writing concise sentences? All relative pronouns should be eliminated from sentences to minimize confusion. Double modifiers are easy to understand and make a sentence more concise. Using infinitives to replace phrases is grammatically incorrect. Longer words usually make a sentence easier to read and understand. The subject and predicate of a sentence should be placed as close together as possible.
The subject and predicate of a sentence should be placed as close together as possible so that readers don't have to read the sentence twice to figure out who did what.
Which of the following offer access to newspapers, journals, digital copies of books and other sources often not available with standard search engines?
Third, ----online databases help address the challenge of the hidden Internet by offering access to newspapers, magazines, journals, digital copies of books, and other resources often not available with standard search engines. Some of these databases offer free access to the public, but others require a subscription. Also, a variety of specialized search engines now exist to reach various parts of the hidden Internet.
Which of the following are designed to elicit a preferred response in a nonsales situation? ----Persuasive business messages Indirect messages Persuasive marketing messages Sales and marketing messages Direct messages
Unless your career takes you into marketing and sales, most of your persuasive messages will consist of persuasive business messages, which are those designed to elicit a preferred response in a nonsales situation.
Which of the following allows the audience to see how each step in the report adds up to the conclusion? The yardstick approach -----The 2 + 2 = 4 approach Focusing on the recommendations Focusing on raw data Focusing on market analysis
When focusing on logical arguments, if you guide readers along a rational path toward the answer, they are more likely to accept it when they encounter it. The two most common logical approaches are known as the 2 + 2 = 4 approach, in which you convince readers by demonstrating that everything adds up to your conclusion, and the yardstick approach, in which you use a number of criteria to decide which option to select from two or more possibilities.
Which of the following is needed to ensure accurate responses that reflect the feelings of the entire population? ------Representative samples Sampling bias Online surveys Validity Leading questions
When selecting people to participate in a survey, the most critical task is getting a representative sample of the entire population in question. For instance, if you want to know how U.S. consumers feel about something, you can't just survey a few hundred people in a shopping mall.
After determining a clear and meaningful purpose for a communication, what is the next step in planning the communication?
When you are satisfied that you have a clear and meaningful purpose and that now is a smart time to proceed, your next step is to understand the members of your audience and their needs. Drafting, writing and refining the writing should not happen until a thorough understanding of audience needs are developed.
When determining what channel and media to use for a communication, what type of concerns may be generated when sensitive or private communications are needed?
Your company may have restrictions on the media and channels that can be used for certain types of messages, but even if it doesn't think carefully whenever your messages include sensitive information. Never assume that your email, IM, and other digital communications are private. Many companies monitor these channels, and there is always the risk that networks could get hacked or that messages will be forwarded beyond their original recipients --------------security
To accurately interpret a source's point, what information do you need to know? -------If the source is potentially biased Whether or not the material can be independently verified What the purpose of the material is The source's reputation for reliability If the author is credible
is the source potentially biased? To interpret an organization's information, you need to know its point of view.
Which of the following is the most effective way to shorten a sentence? A. Avoid redundancies B. Use the passive voice instead of the active C. Avoid using commas D. Use hedging sentences E. Use camouflaged verbs
lIn some word combinations, the words tend to say the same thing. Eliminate the redundant word(s).
Which of the following is a disadvantage of the oral, in-person combination of channel and medium?
the oral, in-person combination of channel and medium allow for immediate feedback, a chance to resolve misunderstandings, rich nonverbal cues and the opportunity to express the emotion behind the message, but it does not provide a permanent, verifiable record of the communication, unless recorded.
Which of the following best describes bias-free language?
Bias-free language avoids words and phrases that unfairly and even unethically categorize or stigmatize people in ways related to gender, race, ethnicity, age, disability, or other personal characteristics. Contrary to what some might think biased language is not simply about "labels." To a significant degree, language reflects the way people think and what they believe, and biased language may well perpetuate the underlying stereotypes and prejudices that it represents.
A paragraph that uses examples or demonstrates a main idea uses what technique for paragraph development?
---An illustration is a story or example that supports the general idea of the paragraph.
The words you choose and how you use those words helps to create what aspect of a communication?
---------style Your communication style involves the choices you make to express yourself: the words you select, the manner in which you use those words in sentences, and the way you build paragraphs from individual sentences. Active voice Style Tone Intimacy Sincerity
Which of the following has an independent clause and one or more subordinate thoughts?
-----A complex sentence expresses one main thought (the independent clause) and one or more subordinate thoughts (dependent clauses) related to it, often separated by a comma.
Which of the following is true for persuasive messages?
-----compeling In today's information-saturated business environment, having a great idea or a great product is no longer enough. Every day, untold numbers of good ideas go unnoticed and good products go unsold simply because the messages meant to promote them aren't compelling enough to be heard above the competitive noise.
Which of the following will help hold the audience's attention during the presentation?
----Illustrating your ideas with visuals that enliven your message helps you connect with audience members, and helps them remember your message more effectively.
Words such as "similarly", "likewise" and "still" indicates what type of transition?
----comparison Some transitions serve as mood changers, alerting the reader to a change in mood from the previous material. Comparison is shown with words such as similarly, here again, likewise, in comparison, still.
Which of the following sentences best displays the "you" attitude? A. What size do you need? B. We can't process your order without knowing the size. C. As soon as you tell us the size you want, we can ship your order. D. Please fill out the enclosed card indicating color and size, and your order will ship immediately. E. You didn't indicate a size so we can't process the order until you do.
----------Please fill out the enclosed card indicating color and size, and your order will ship immediately. By not placing blame on the customer for failure to indicate size, the "you" attitude is being used. Using the "you" attitude means emphasizing what the writer can do for the audience without assigning blame.
Words that express thoughts clearly tend to be what types of words?
----------Strong, precise words Choose strong, precise words. Choose words that express your thoughts clearly, specifically, and strongly. If you find yourself using many adjectives and adverbs, chances are you're trying to compensate for weak nouns and verbs.
Helping the company build and maintain positive relationships with stakeholders is an aspect of what?
----------protecting company image Establishing your credibility and projecting your company's image are two vital steps in building and fostering positive business relationships. You represent your company and therefore play a vital role in helping the company build and maintain positive relationships with all of its stakeholders. Most successful companies work hard to foster a specific public image, and your external communication efforts need to project that image.
When evaluating the organization of the message, which of the following is least important?
---------The message is accurate and relevant based on the reader's needs When you are satisfied with the basic content of your message, review its organization to ensure all your points covered in the most logical and convincing order, the most important ideas receive the most space and greatest emphasis, points are not repeated unnecessarily and details are grouped together logically. Accuracy and relevance should be considered when evaluating for content.
The age, gender, income, education and other quantifiable characteristic of people are called what?
----demographics To understand and categorize audience needs, you can refer to specific information, such as demographicslong dash the age, gender, occupation, income, education, and other quantifiable characteristics of the people you're trying to persuade.
When completing a persuasive message, which of the following helps determine the distribution process?
---------audience expectation and your purpose When you evaluate your content, try to judge your argument objectively and try not to overestimate your credibility. When revising for clarity and conciseness, carefully match the purpose and organization to audience needs. If possible, ask an experienced colleague who knows your audience well to review your draft. Your design elements must complement, not detract from, your argument. In addition, meticulous proofreading will identify any mechanical or spelling errors that would weaken your persuasive potential. Finally, make sure your distribution methods fit your audience's expectations as well as your purpose.
Which of the following will be most affected by deadlines and due dates?
----time How soon does the message need to reach the audience? Don't waste money on overnight delivery if the recipient won't read a report for a week.
he American Psychological Association (APA) style uses ________ to document report sources in text.
- the author date system The American Psychological Association recommends the author-date system of documentation. To document in-text sources, insert the author's last name and the date inside parentheses following the cited material: e.g., (Miller, 1998).
What is the best course of action when asked a difficult or complex question?
-- offer to get a complete answer , after the presentation If you are asked a difficult or complex question, avoid the temptation to sidestep it. Offer to meet with the questioner afterward if the issue isn't relevant to the rest of the audience or if giving an adequate answer would take too long. If you don't know the answer, don't pretend you do. Instead, offer to get a complete answer as soon as possible.
Which of the following use human editors to categorize and evaluate websites, blogs and podcasts?
----- web directories A variety of tools are available to overcome these weaknesses of general-purpose search engines, and you should consider one or more of them in your business research. Web directories, such as the Open Directory Project, use human editors to categorize and evaluate websites. A variety of other directories focus on specific media types, such as blogs or podcasts.
When should you begin to compose the first draft of a business message?
-----------When you have determined how to adapt to a specific audience After you have decided how to adapt to your audience, you're ready to begin composing your message. As you write your first draft, let your creativity flow. Don't try to draft and edit at the same time, and don't worry about getting everything perfect.
After you have established credibility, you need to spend time convincing people that you are a trustworthy source of information.
-----------false When you do establish credibility, communication becomes much easier because you no longer have to spend time and energy convincing people that you are a trustworthy source of information and ideas.
To write an effective application letter, which of the following should be included?
---An understanding of the company and its marketplace Clearly identify the opportunity you are applying for or expressing interest in. Show that you understand the company and its marketplace. Don't just repeat information from your résumé; use the conversational tone of the letter to convey additional professional and personal qualities and your reasons for wanting this particular job.
Which of the following is accomplished in the introduction?
---It helps the reader understand the context of the report by tying it to a problem or assignment. At a minimum, an effective introduction accomplishes these four tasks: It helps the reader understand the context of the report by tying it to a problem or an assignment. It introduces the subject matter and indicates why it is important. It previews the main idea (if you're using the direct approach). It establishes the tone and the writer's relationship with the audience.
What is the chief advantage of online presentations?
---It is easier and less expensive to gather an entire team at a moment's notice. Online presentations offer many benefits, including the opportunity to communicate with a geographically dispersed audience at a fraction of the cost of travel and the ability for a project team or an entire organization to meet at a moment's notice.
Which of the following will make your writing more formal?
---Using objective writing To make your tone more formal, use the impersonal journalism style: Emphasize objectivity, avoid personal opinions, and build your argument on provable facts. Eliminate all personal pronouns (including I, you, we, us, and our). Avoid humor, and be careful with your use of similes, metaphors, and particularly colorful adjectives or adverbs. However, you don't need to make the writing monotonous.
When reviewing online content, what should be done to increase audience satisfaction with the website?
---condense information as much as possible Review online content carefully; strip out all information that doesn't meet audience needs and condense everything else as much as possible. Audiences will gladly return to sites that deliver quality information quicklylong dash and they'll avoid sites that don't.
Which of the following can help determine the scope of the revision process? The audience and the medium used The medium and nature of the message Available time and skill level The audience and the nature of the message
---the medium and nature of the message The scope of the revision task can vary somewhat, depending on the medium and the nature of your message. For informal messages to internal audiences, particularly when using short-message tools such as IM and email, the revision process is often as simple as quickly looking over your message to correct any mistakes before sending or posting it. Available time and location of the audience The audience and the medium used The medium and nature of the message Available time and skill level The audience and the nature of the message
Making limited use of white space in and around the text can dramatically improve readability on mobile screens.
---true Even simple changes such as revising with shorter paragraphs, choosing cleaner typefaces, and making generous use of white space in and around the text can dramatically improve readability on mobile screens.
Which of the following allows you to instantly change the flow of your presentation in response to audience feedback?
--A hyperlink instructs your computer to jump to another slide in your presentation, to a website, or to another program entirely. Using hyperlinks is also a great way to build flexibility into your presentations so that you can instantly change the flow of your presentation in response to audience feedback.
When citing journal articles using the APA style, ? include only the first page of the article. ---capitalize only the first word of the title. you do not need to include the volume number. use quotation marks around the title.
--Capitalize only the first word of the article's title. In addition, capitalize the first word to follow an internal colon in the title.
Creating a website or a Twitter hashtag can be used to do what?
--Integrate social media into the presentation process. For example, you can create a website for the presentation so that people can access relevant resources during or after the presentation, create a Twitter hashtag that everyone can use when sending tweets, or display the Twitter stream during Q&A so that everyone can see the questions and comments on the backchannel.
When focusing on recommendations in an analytical report, what should be done as soon as the need for action has been introduced by describing the problem or opportunity?
--Introduce benefits that can be achieved if the recommendations are adopted. First, establish the need for action in the introduction by briefly describing the problem or opportunity. Next, introduce the benefit(s) that can be achieved if the recommendation is adopted, along with any potential risks.
Which of the following are prepared at the request of external parties?
--Solicited proposals
When presenting to people from other cultures, which of the following will help ensure the information is presented in a professional and appropriate manner and is understood by the audience?
--Using an interpreter to suggest changes to the content and appearance of the presentation When you deliver a presentation to people from other cultures, you may need to adapt the content of your presentation. It is also important to take into account any cultural differences in appearance, mannerisms, and other customs. Your interpreter or host will be able to suggest appropriate changes for a specific audience or occasion.
The first step in planning a presentation is what?
--analyzing Planning presentations is much like planning other business messages: You analyze the situation, gather information, select the best media and channels, and organize the information. Gathering information for presentations is essentially the same as it is for written communication projects. The other three planning tasks have some special applications when it comes to oral presentations.
When wanting to improve the retention of information on the slide, or stimulate a variety of emotions, what design element should be incorporated?
--color Color is a critical design element that can grab attention, emphasize important ideas, create contrast, influence acceptance of your ideas, improve retention, and stimulate a variety of emotions.
Identifying which colors have appropriate meaning based on culture is a matter of what?
--convention Just as written communication is guided by spelling, grammar, punctuation, and usage conventions, visual communication is guided by generally accepted rules or conventions that dictate virtually every aspect of design. In every culture, for instance, certain colors and shapes have specific meanings.
In the presentation close, how do you confirm expectations about actions or decisions that will follow the presentation?
--ending with clarity and confidence If you've been successful with the introduction and body of your presentation, your listeners now have the information they need, and they're in the right frame of mind to put that information to good use. Now you're ready to end on a strong note that confirms expectations about any actions or decisions that will follow the presentation.
A survey is reliable when it measures what it was designed to measure.
--false Surveys can provide invaluable insights, but only if they are reliable (would produce identical results if repeated under similar conditions) and valid (measure what they're supposed to measure).
When your audience wants to know what to do about a given situation, the focus of the analytical report should be on the conclusion.
--false A slightly different approach is useful when your readers want to know what they ought to do in a given situation (as opposed to what they ought to conclude). The actions you want your readers to take become the main subdivisions of your report, and should be addressed prior to the conclusion.
When preparing the list of references in the APA style,
--include only those works that you specifically cited in the text. The APA style includes a "References" section that lists only those works cited in the text of the report. If you consulted a text but did not cite it in the report, don't list it.
What approach is often most effective when the audience is not expecting a proposal?
--inderict approach Unsolicited proposals offer more flexibility but a completely different sort of challenge because recipients aren't expecting to receive them. In fact, your audience may not be aware of the problem or opportunity you are addressing, so before you can propose a solution, you might first need to convince your readers that a problem or an opportunity exists. Consequently, the indirect approach is often the wise choice for unsolicited proposals.
Which section of a proposal summarized the problem you intend to solve, along with your solution?
--introduction Just as with reports, the text of a proposal is composed of an introduction, a body, and a close. The introduction presents and summarizes the problem you intend to solve and your solution. It highlights the benefits the reader will receive from the solution.
When wanting to show trends over time, what type of visual aid would be most effective?
--line chart A line chart illustrates trends over time or plots the relationship of two variables. In line charts that show trends, the vertical, or y, axis shows the amount, and the horizontal, or x, axis shows the time or other quantity against which the amount is being measured. You can plot just a single line or overlay multiple lines to compare different entities.
What type of format should be used for an application letter?
--persuasive The opening paragraph of your application letter must accomplish two essential tasks: (1) explaining why you are writing and (2) giving the recipient a reason to keep reading by demonstrating that you have some immediate potential for meeting the company's needs.
Which of the following would be the most appropriate approach when planning a proposal?
--persuasive approach The general purpose of any proposal is to persuade readers to do something, so your writing approach should be similar to that used for persuasive messages, perhaps including the use of the AIDA model to gain attention, build interest, create desire, and motivate action.
Which of the following limits audience interaction but might be needed when information must be conveyed in an exact manner?
--reading from a script Reading a speech is necessary in rare instances, such as when delivering legal information, policy statements, or other messages that must be conveyed in an exact manner. However, for all other business presentations, reading is a poor choice because it limits your interaction with the audience and lacks the fresh, dynamic feel of natural talking.
When beginning the process of locating data, which of the following is frequently the best place to start?
--secondary research Research done previously for another purpose is considered secondary research; sources for such research information include magazines, newspapers, public websites, books, and other reports. You want to start with secondary research because it can save you considerable time and money for many projects.
Which of the following is best accomplished by using an organizational chart?
--showing how functions interrelate As the name implies, an organization chart illustrates the positions, units, or functions in an organization and the ways they interrelate. Organization charts can be used to portray almost any hierarchy, in fact, including the topics, subtopics, and supporting points you need to organize for a report.
Which of the following shows the location and hierarchy of the information in the report?
--table of contents The table of contents list all section headings and major subheadings to show the location and hierarchy of the information in the report. The list of illustrations includes the illustrations are particularly important, and you want to call attention to them.
When proofreading, a reader should look for mistakes in design and layout in addition to production errors.
--true Look for two types of problems: (1) undetected mistakes from the writing, design, and layout stages and (2) mistakes that crept in during production.
Plans establish expectations and guidelines to direct future action.
--true Plans establish expectations and guidelines to direct future action. Among the most important of these are business plans, operating reports and personal activity reports.
Presentations require the speaker to think on their feet, grasp complex business issues and handle challenging situationslong dash all attributes needed for promotions
--true Presentations, delivered in person or online, offer important opportunities to put all your communication skills on display, including research, planning, writing, visual design, and interpersonal and nonverbal communication. Presentations also let you demonstrate your ability to think on your feet, grasp complex business issues, and handle challenging situationslong dash all attributes that executives look for when searching for talented employees to promote.
When a large file needs to be sent to the reader, what factor will help determine the delivery method?
-audience convienience Make sure your audience can conveniently access the material you send. For instance, sending huge files may be fine on a fast office network, but receiving such files can be a major headache for remote colleagues trying to download them over slower wireless networks.
If the audience is unsure about your credibility or is not ready to accept your main idea, which approach is the best choice?
-indirect If the audience is unsure about your credibility or is not ready to accept your main idea without first seeing some reasoning or evidence, the indirect approach is a better choice because it gives you a chance to prove your points and gradually overcome audience reservations. To enable the use of AIDA-style persuasion, unsolicited proposals in particular often use the indirect approach.
If you've been successful with the introduction and body of your presentation, your listeners now have the information they need, and the close can become casual and minimal. True ---False
If you've been successful with the introduction and body of your presentation, your listeners now have the information they need, and they're in the right frame of mind to put that information to good use. Now you're ready to end on a strong note that confirms expectations about any actions or decisions that will follow the presentationdash and to bolster the audience's confidence in you and your message one final time.
Which of the following offers data and other information in the report, without analysis or recommendation? ------Informational reports Indirect reports Analytical reports Proposals Long reports
Informational reports offer data, facts, feedback, and other types of information, without analysis or recommendations.
Websites that are accessible only to employees are what type of systems?
Shared workspaces are online "virtual offices" that give everyone on a team access to the same set of resources and information. You may see some of these workspaces referred to as intranets (restricted-access websites that are open to employees only) or extranets (restricted sites that are available to employees and to outside parties by invitation only). Many intranets have now evolved into social networking systems that include a variety of communication and collaboration tools, from microblogging to video clip libraries.
Which of the following should be used to make key presentation points appear on the same slide, but only one at a time? ---Slide builds Functional animation Slide transitions Decorative animation Hyperlinks
Slide builds control the release of text, graphics, and other elements on individual slides. With builds, you can make key points appear one at a time rather than having all of them appear on a slide at once, thereby making it easier for you and the audience to focus on each new message point.
Realistic conferences in which participants thousands of miles apart almost seem to be in the same room is an example of what?
Telepresence enables realistic conferences in which participants thousands of miles apart almost seem to be in the same room. The ability to convey nonverbal subtleties such as facial expressions and hand gestures makes these systems particularly good for negotiations, collaborative problem solving, and other complex discussions.
In the action section of the AIDA plan, what should be included in an application letter? References Salary range ---A request for an interview Personal characteristics that apply to the targeted position Date you will follow up for an interview
The final paragraph of your application letter has two important functions: to ask the reader for a specific action (usually an interview) and to facilitate a reply. Offer to come to the employer's office at a convenient time or, if the firm is some distance away, to meet with its nearest representative or arrange a telephone or Skype interview.
When writing collaboratively, it is often more effective to writing as a group, ensuring all collaborators are following the same format.
The actual composition is the only part of developing team messages that does not usually benefit from group participation. Brainstorming the wording of short pieces of text, particularly headlines, slogans, and other high-visibility elements, can be an effective way to stimulate creative word choices. However, for longer projects, it is usually more efficient to plan, research, and outline together but assign the task of writing to one person or divide larger projects among multiple writers.
What part of the classic storytelling technique builds the audience's interest by increasing tension?
The beginning of the story presents someone whom the audience can identify with in some way, and this person has a dream to pursue or a problem to solve. ---------The middle of the story shows this character taking action and making decisions as he or she pursues the goal or tries to solve the problem. The storyteller's objective here is to build the audience's interest by increasing the tension: Will the "hero" overcome the obstacles in his or her path and defeat whatever adversary is keeping him or her from away from her goal? The end of the story answers that question and usually offers a lesson to be learned about the outcome as well.