Business Communications Ch. 2 homework

blue

Matt most likely has which MVS style?

physical noise

A nearby colleague's computer started broadcasting a YouTube video. Jacqui said they should focus on long-term customers. Tina responded, "I can't quite hear everything. Do you mind repeating that?" What type of noise is most relevant in this instance?

semantic noise

After a team meeting in which the project manager said she wanted the project completed "soon," everyone had a different interpretation of the actual deadline. This is an example of what type of noise?

emotional hijacking

Eric had a particularly rough day at work in which he arrived late due to traffic, spilled coffee on himself, and received a negative review from his supervisor. In a meeting later in the day, Eric felt tired and impatient. When asked what he thought of his colleague's new idea, he rashly replied, "I think it's terrible and a waste of our time!" What did Eric just experience?

self-management.

The ability to use awareness of your emotions to stay flexible and to direct your behavior positively is known as

semantic noise

Tina started off the meeting, "No one's at fault here. Let's just focus on the future." Mel was skeptical that's what Tina really meant. He had heard the phrases "no one's at fault" and "focus on the future" so many times. In his experience, these phrases really meant "we're at fault" and "let's figure out how to correct our mistakes." What type of noise is most relevant in this instance?

39%

What percentage of survey respondents reported having colleagues who are rude or disrespectful?

semantic noise

When Alissa mentioned, "I have negotiated in good faith," she likely has a different view of what is meant by "negotiation" and "good faith." What type of noise is this called?

rapport-building

When Krista asked Jarek, "What did you learn at the last Creative Writers Association event?" she was using a ______Blank question.

autonomizing.

A person's motivational value system (MVS) is a blend of the three primary motives of nurturing, directing, and

sending; receiving

According to the eLecture, interpersonal communication is the process of ________Blank and ________Blank verbal and nonverbal messages between two or more people.

empathy

After Luke tries to understand Wang-Li's family situation, Wang-Li shares concerns about his ability to complete his work responsibilities. Then, Luke asks questions and listens carefully to further understand Wang-Li's worries about the work. Luke learns that Wang-Li is especially worried because his family has invested so much into his career success. Which element of EQ is most displayed in this case?

JT is directly encouraging Christy to create more respectful and open communication with her team.

After the meeting, JT meets alone with Christy. He explains that she should avoid meetings that involve "combative attitudes on all sides." What statement is most accurate?

character

Alissa challenges Catherine's credibility mostly in what regard?

psychological noise

Alissa quickly expresses her frustration. She says, "Just recently I found out the executives got incredibly large bonuses and I thought there was no more money. This is very frustrating...and I don't understand why you wouldn't tell me the truth." At this moment, Alissa is most likely to experience what type of noise as she decodes messages?

accurately understanding others' views

As a good communicator, what is a major goal of listening and asking the right questions?

self-awareness

Assume that as Fran interacts with Wang-Li, she thinks, "I'm really stressed about meeting our deadlines right now. I'm often not very good at focusing on and paying attention to others when I feel this way." Which element of EQ is most displayed in this case?

self-management

Assume that as Wang-Li shares the details of his family situation, Luke thinks, "I'm so sad to hear about Wang-Li's situation. It makes me think about how much I miss my Dad. I will make sure to show Wang-Li how concerned I am for him and his family. I will also try to inspire gratitude for our families and instill confidence in Wang-Li's ability to support his family." Which element of EQ is most displayed in this case?

Christy might view his announced attendance at the meeting as a disruption to her ability to manage her team.

At the beginning of the meeting, Christy is surprised to see JT, the senior vice president. Christy might perceive JT as rude for what reason?

She trusts Catherine less.

At the end of the conversation, Catherine agrees to draft a new way to award bonuses to the employees. She explains, "What I suggest is that I will draft this; I will get this to your desk so that you can review it and then we can meet on Tuesday and not lose much time. And I will get that to your desk by tomorrow morning." Alissa responds, "OK, that would be fabulous. I really appreciate that, and I hope that it's a little more smooth sailing." After this conversation, what statement is most likely true about Alissa?

empathy

At work, Wang-Li approaches both Fran and Luke about his family's situation. Fran multitasks while talking to Wang-Li, while Luke immediately puts aside what he is doing to talk to Wang-Li. Fran fails to pay attention to Wang-Li's nonverbal communication, while Luke immediately pays attention to Wang-Li and asks a variety of questions. Which element of EQ relies most on paying attention to nonverbal communication and listening?

indecisive

Ava is most likely to think Madison has which overdone strength?

nurturing

Cameron wants to avoid being perceived as selfish, cold, and unfeeling, and feels best when he is helping others in a way that benefits them. Cameron most likely has which motivational value system?

Catherine's hiding something.

Catherine explains that she did tell the truth and that there was not available funding for employee wage increases. Alissa most likely decoded Catherine's explanation in what way?

She doesn't recognize and appreciate the contributions of her team members.

Christy consistently harshly criticizes her project managers, interrupts them, and micromanages them. What is the most basic problem with this approach?

judger

Collette tends to have her mind made up before she listens to her staff members' project proposals. Collette displays characteristics of what type of mind-set?

synchronizing

Connor noticed that Mia was very expressive in her nonverbal communication when she explained the concept, so Connor made more of an effort to smile and nod his head in agreement to show he was listening to her. What tactic is Connor using to make Mia more comfortable while they talk?

Gossiping, especially during a meeting, is generally unconstructive and dysfunctional.

During the meeting, Natalia and Ash text each other to vent about Christy's poor management skills. What is the most fundamental reason this is considered uncivil behavior?

Decoding

Encoding is the process of converting meaning into messages composed of words and nonverbal signals. _________Blank is the process of interpreting messages from others into meaning.

open-ended

Generally speaking, most good questions are _________Blank. In contrast, closed questions require simple responses such as yes or no.

relationship management

In conversation with Wang-Li, Luke adjusts his tone and offers additional reassurances when he sees Wang-Li shed a tear. Which element of EQ is most displayed in this case?

JT likely believes that meeting leaders should introduce meeting participants to new colleagues who haven't been formally introduced.

JT insists that Christy introduce him to her team. JT is most likely to consider Christy rude for what reason?

red

Jacob most likely has which MVS style?

psychological noise

Jacqui was worried. She was just thinking about her past few performance evaluations. She had been rated below average several times. She thought, "Would the latest failure lead to another bad review for me?" What type of noise is most relevant in this instance?

an extrovert.

Jonah tends to be outspoken and spontaneous in his interactions with others. It is likely that Jonah is

hub

Madison and Matt find it challenging to work for Ava. Madison thinks the approach to meetings is far too structured. She thinks meetings should involve more flexibility, open conversation, and fun. She also thinks the team members should really act like a team. Instead of heading off their own separate ways once they get action items, they should spend more time working together. Matt also has a hard time working for Ava in some situations. He feels like Ava's approach to leading the team is too "unfeeling." He thinks, "Sure, it's important to make decisions logically, but we need to take more time to really celebrate one another and create a warm environment." He also wants to spend more time helping his teammates. He misses the last marketing team he worked on because he got to serve as a mentor for an employee who was new to the company. Madison most likely has which MVS style?

rigid

Madison is most likely to think Ava has which overdone strength?

psychological noise

Mel and Jacqui didn't immediately respond in any way. Tina felt this was an awkward silence, and she wondered whether Mel and Jacqui were mad at her for calling this meeting. What type of noise is most relevant in this instance?

sharing.

Michael Hoppe of the Center for Creative Leadership has defined active listening as "a person's willingness and ability to hear and understand." Hoppe breaks down active listening into six skills: paying attention, holding judgment, reflecting, clarifying, summarizing, and

blue

Olivia and Jacob have a hard time relating to one another. As a result, they've missed a few deadlines on work they were supposed to do together. Olivia thinks Jacob is pushy and arrogant. Even though she keeps offering help and ideas, he seems to dismiss her immediately. Instead, she thinks he just wants to be the one who is in charge and the only person who gets to provide ideas. Jacob expects to get results efficiently. He doesn't have patience for people who aren't confident in themselves and their ideas. He thinks Olivia is weak and unconfident. She'll state her ideas but gives in right away when he pushes back. He questions her ideas because he thinks a good colleague should help others think through their ideas. So, Jacob feels like he has to give her clear direction unless she actually comes up with some good ideas that she wants to follow through on. Olivia most likely has which MVS style?

green

People have a blend of three primary motives: nurturing (identified as blue in this model), directing (identified as red), and autonomizing (identified as green). A person's motivational value system (MVS) is a blend of these primary motives and refers to the frequency with which these values guide his or her actions. Hubs are professionals who are guided almost equally by all three of these MVSs. Ava is the team leader. She is extremely organized. She ensures that all team members follow company policies exactly. She prefers not to hold meetings often; however, when she does hold meetings, she expects careful preparation by all team members. She sends a detailed draft agenda out nearly a week before the meeting and asks for input from all team members. All team members must provide input within two days. Then, Ava sends out the final agenda three days before the meeting. At the meeting, she expects the team to stay focused on all agenda items for the allotted amount of time. By the end of each meeting, she creates clear action items with specific assignments. For the most part, she expects all team members to handle their responsibilities without much help from others. Overall, Ava is proud of her rational approach to leadership and decision making. Ava most likely has which MVS style?

a filter of lifetime experiences.

Right away, it's apparent Alissa views this conversation as very important. Her parents were union workers. Growing up, many of her neighbors were laid off by large corporations that sent the jobs overseas. With a determination to increase justice, she focused on political science and public policy during her university studies. In the interpersonal communication process, these experiences are best interpreted as

autonomizing

Sasha prefers clarity, logic, precision, efficiency, and organization when she works. She dislikes when others don't take issues seriously. Sasha most likely has which motivational value system?

an introvert.

Taneika enjoys spending time with others, but then needs alone time afterwards to recharge. She prefers to spend the evening doing quiet activities like reading. Taneika is most likely

empathy.

The ability of an individual to pick up on the way another person is feeling in order to understand what is going on with them is called

manages emotions

The acronym EQ refers to the way a manager _____Blank in order to serve the goals of the company.

self-awareness.

The four domains of emotional intelligence are self-management, empathy, relationship management and

sight-reading.

The process of decoding the nonverbal signals that others send as you communicate with them is known as

physiological noise

Tina asked, "Jacqui and Mel, do you have some ideas about where to focus our efforts this next quarter?" Mel adjusted his hearing aid and said, "Tina, I didn't quite catch that. Could you say that again?" What type of noise is most relevant in this instance?

I should probably ask Lucas for clarification on the critiques he made on my report. I tend to get easily hurt when faced with criticism.

What is an example of a high self-awareness thought?

Can you clarify your idea for me again? I am not familiar with all of the HR terms you are using.

What is an example of a learner statement?

self-awareness

What is the foundation of emotional intelligence?

high self-management thoughts

When Alissa tells Catherine, "I don't understand why you wouldn't tell me the truth," Catherine is in danger of emotional hijacking. Assume that Catherine thinks to herself, "I shouldn't get upset. Alissa is trying to represent the employees and is not making this a personal vendetta against me. I'm going to stick to a discussion of the issues rather than taking offense." Then she proceeds to give an answer. This thought process shows she is exhibiting what?

counter-narrative

When Trevor heard his co-workers gossip about Mallory's inexperience with the software system, he mentioned that she was enrolled in the training class and should be up-to-speed soon. What did Trevor use when responding to his colleagues?