Business Coms

Which of the following is NOT one of the three main strategic communication goals?

unintended communication

All of the following are true about workplace dignity EXCEPT

workplace dignity increases worker satisfaction but does not impact an organization's productivity.

Which of the following are ways to learn about an organization's culture?

All of these are effective ways to learn about an organization's culture.

A "low-level abstraction" is

a specific, concrete statement that refers to observable objects or events.

Which of the following is NOT a trait of an unpleasant coworker?

delivering constructive criticism

Which of the following terms represents the belief that your ideas are more important than other people's ideas?

egocentrism

What type of delivery style is carefully planned and well rehearsed, but is not delivered word-for-word?

extemporaneous

We can change the meaning of a word with a simple change of pitch or volume. This nonverbal characteristic is called

paralanguage.

All of the following can help reduce environmental distractions EXCEPT

focusing on annoyances.

After you have created your specific goal and thesis statement, the next step is to

gather information about the topic through brainstorming and research.

All of the following except ____________ are typical organizational problems of presentations.

getting to the point too quickly

Which of the following seems more like a conversation than a speech?

interactive presentations

The three main parts of a speech are:

introduction; body; conclusion.

Communication is

irreversible.

An interactive presentation

is common in sales settings.

The comparisons you use as supporting material should possess all of the following characteristics EXCEPT

the comparisons should stretch a point.

A "disfluency" creates an impression that

the speaker is not very competent.

The majority of new job hires obtain their employment offers through

personal contacts.

An example of a behavioral job interview question is

"Tell us about a time when you had to fire someone and how you handled it."

Which of the following is the best way to accept a compliment from a fellow employee?

"You're welcome."

Which of the following is true of speaking notes for an extemporaneous presentation?

It is advisable to use a set of brief notes in large font.

Which of the following is NOT a characteristic of nonverbal communication?

It is virtually the same in all cultures.

Which of the following statements is true about gender and sex discrimination in the workplace?

The U.S. Equal Employment Opportunity Commission interprets discrimination based on gender identity and sexual orientation as sex discrimination, regardless or state or local laws.

Which of the following is true about the use of an extemporaneous delivery style during a presentation?

To the audience, it often seems as if it is effortless.

Visual aids are used in presentations for a number of reasons. Which of the following is NOT one of those reasons?

Visual aids allow you to take a break from speaking.

Which of the following is NOT an accurate statement?

Workers in high-tech fields do not need good communication skills.

Which of the following is not true about organizational culture?

Workers who do not conform to their organization's culture are rewarded.

When a person is silent, how should you interpret this?

You should know that the meaning varies depending on the culture, the context, and the individual.

A coworker tells you: "It makes me really mad when my boss strolls past my desk and says, 'Okay, honey, let's get down to work.' I am not his honey!" In this context, the word "honey" is

a trigger word.

Eye contact indicates

a variety of things, depending on the culture.

A recommended order for presenting cited material is

a) state the point; (b) cite the source; (c) state the content of the citation; and (d) interpret how this material impacts the audience members.

Which of the following is NOT a demographic characteristic of an audience?

audience size

A ____________ is an abstract two-dimensional drawing that demonstrates the various properties of an object or concept.

diagram

Which of the following terms represents words that have more than one common meaning?

equivocal

A guided discussion

occurs when a speaker has a set plan of material to cover, but encourages listeners to join in during the presentation with questions and comments.

When offering praise,

praise steps of progress, not just perfection.

According to your text, which of the following is NOT true about interviewing?

An interview is less structured than a typical conversation.

Which is true about seeking clarification?

Asking questions to seek clarification is a strategy that can pay dividends.

Which of the following is true about the interaction that occurs during a formal interview?

At least one person has a serious, predetermined reason for participating.

Which of the following will NOT help you be a better evaluative listener?

Avoid asking questions for clarification.

Listening skills contribute to career success in all of the followingaspects EXCEPT

Effective listening skills contribute to all of these.

Which of the following is true about using examples as supporting evidence for a main point?

Examples should not be isolated instances.

As you analyze yourself as a speaker, it is NOT recommended that you ask yourself which of the following questions?

How can I imitate my favorite public speaker?

Which of the following describes most accurately the potential of effective communication?

If you improve your communication skills, you can increase your effectiveness in personal and business relationships.

Which of the following is a common but false assumption about listening?

Listening is a natural ability that almost everyone possesses.

Which of the following statements describes communication most accurately?

The meaning of every message we send is affected by the communication context.

Which of the following is NOT true about using statistics in presentations?

The more statistics you use, the more interesting your speech will be.

The most effective way to begin a presentation is

after you pause and look at the audience.

Supporting material that explains the unfamiliar by comparing it to the familiar is called a(n)

analogy.

All of the following are guidelines for effective psychological appeals EXCEPT

avoid bringing up any evidence that contradicts your claim.

A positive organizational climate

can occur even if physical working conditions are uninspiring.

All of the following are logical fallacies EXCEPT

common ground.

Which of the following types of statements is likely to promote a supportive climate?

descriptive statements expressed in "I" language

When employees choose not tofollow the unspoken rules of the organization they work for, they often

face negative consequences.

The fact that most job postings receive many more responses than the employers need means that

it is best for job-seekers to contact potential employers before they have an opening.

A specialized technical form of vocabulary that allows professionals to communicate about issues important to their field is referred to as

jargon

When you pay careful attention to the messages you receive and respond to them in a thoughtful way, you are engaged in ______ listening.

mindful

Which of the following can feel artificial if given to a small group?

monologues

Our own culture's standards are usually

not obvious to us.

Most people can only really pay attention to ________ at a time.

one message

Which of the following is defined as the act of motivating others, through communication, to voluntarily change a particular belief, attitude, or behavior?

persuasion

All of the following are typical types of workplace interviews EXCEPT

portfolio interviews.

Self-centered listenersWhich is true about seeking clarification?

receive low ratings for social attractiveness.

Paraphrasing means

restating, in your own words, what you think the speaker just said.

All of the following activities EXCEPT __________________ will distinguish you as a professional, serious person who is worth the interviewee's time and effort.

sending emails or letters that contain spelling and/or grammar errors

An effective extemporaneous presentation

should be carefully prepared and rehearsed several times, but not memorized.

An impromptu talk

should include main points that are clearly indicated.

Having mental "spare time" while listening is the result of

speech rates of 125 words per minute and thought rates of 500 words per minute.

A guideline for giving praise effectively is

use specific compliments that help the receiver recognize the exact behaviors you appreciate.

All of the following are recommended ways to manage your online profile EXCEPT

use the same e-mail address for social media sites and your application.

According to Peter Drucker, a management expert, effective communication is

wasted if the receiver does not listen well.

Active listening occurs whenever

you are attentive to the verbal and nonverbal information being shared by a speaker.

All of the following characteristics can help define culture except

your neighbor's religion.

Your text identifies several characteristics that showcase an interview as a special kind of conversation. Which of the following is NOT a special characteristic of interviews?

Only two people will participate.

Which of the following is NOT suggested as a way to enhance your credibility?

Present your ideas in an impartial manner.

Which of the following is NOT a guideline for using quotations during a presentation?

Use lengthy quotations often, always keeping their original form.

A "high-level abstraction" is

a broad, general statement.

Which of the following can be characterized as a descriptive "I" statement?

"I'm worried about the way our customers will react to your report if it contains any errors."

Which of the following demonstrates a focus on solving problems, not controlling others?

"Our 'rejected products' count has increased by 10% in the past month. Can you suggest any remedies?"

In the model of communication, the term "sender" refers to a person who is

encoding ideas using words or nonverbal methods.

The activity of selecting words and/or nonverbal signals to express your ideas is known as

encoding.

Which of the following is NOT an equivocal phrase for expressing time?

in two minutes

Nonverbal messages

indicate a person's feelings and attitudes.

Four types of interviews identified by your text as essential for almost every occupation are

information-gathering, career research, performance appraisal, and employment.

Culture refers to all of the following except

inherited and innate characteristics.

All of the following are true about strategic communication EXCEPT

it is unethical to use communication strategies to achieve our goals.

The distance that separates coworkers is referred to as

proximity.

During a presentation, all of the following are acceptable ways to define a word EXCEPT

substituting an acronym for the word.

The term "emotional intelligence" refers to

the ability and skill of interacting well with others.

When a person's verbal message contradicts her or his nonverbal message, we usually believe

the person's verbal message.

Which of the following is NOT a general goal of a presentation?

to evaluate someone

If you were giving a presentation and your primary goal was to expand your audience's existing knowledge on a topic, which of the following types of general purposes would you be using?

to inform

Which of the following is NOT a function of supporting material?

to make a claim

Which of the following general purposes would a salesman have when giving a presentation to influence a customer to buy a product?

to persuade

Communication is a process. This means that

to understand communication, we need to examine the context in which it occurs.

Which of the following is an example of "you" language?

"Because you pitch so slowly, the opposing team stole six bases against us."

If you make a harsh and unkind comment to someone

he/she is likely to remember the comment for a long time.

The Americans with Disabilities Act has helped people with disabilities by

improving accessibility and protecting their rights.

All of the following are characteristics of effective notes for extemporaneous presentations EXCEPT

detailed.