Business English Study Card

Which of the following holds large quantities of products that are later sent either to retail locations or directly to customers?

Distribution Center

True or False: Closeout stores are owned by the manufacturer or retailer.

False

What kinds of things does a manufacturer produce?

Finished products

What item is a retail service?

Jewelry Warranty

Which of the following terms best describes a grower of potatoes?

Manufacturer

Which of the following is an inaccurate description regarding the distribution process?

Manufacturer TO retailer TO wholesaler TO customer

Which of the following choices lists the elements of the distribution channel in the correct order?

Manufacturer; Wholesaler; Retailer; Customer

The terms "multichannel" and "omnichannel" are very similar. Which of them places the focus on creating a seamless customer service experience?

Omnichannel

Which of the following is the term for the retail approach that places the focus on creating a seamless shopping experience for customers by integrating multiple channels?

Omnichannel

Which of the following is a term for goods that are bought and sold?

Products

Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers?

Services

A good retailer will try to be

Some things to some people

Ashley Furniture is an example of what type of retailer?

Specialty Store

Which of the following is a standard definition of a retail ecosystem?

an interconnected system of approaches for meeting the goal of retailing, which is to provide customers with the merchandise and services they want

Your ultimate goal as a sales associate is to

satisfy the customer.

Approximately what percentage of U.S. jobs are retail jobs, as of 2019?

20-25%

Retailing is composed of all of the business activities that add value to the products and services customers buy. These include

All of the Above

These retailers started online & continue to do all their business that way (ex. Amazon)

Pure Play

The method by which consumers acquire products and services

Retailing

The majority of retailers are

independently owned