Business English Study Card
Which of the following holds large quantities of products that are later sent either to retail locations or directly to customers?
Distribution Center
True or False: Closeout stores are owned by the manufacturer or retailer.
False
What kinds of things does a manufacturer produce?
Finished products
What item is a retail service?
Jewelry Warranty
Which of the following terms best describes a grower of potatoes?
Manufacturer
Which of the following is an inaccurate description regarding the distribution process?
Manufacturer TO retailer TO wholesaler TO customer
Which of the following choices lists the elements of the distribution channel in the correct order?
Manufacturer; Wholesaler; Retailer; Customer
The terms "multichannel" and "omnichannel" are very similar. Which of them places the focus on creating a seamless customer service experience?
Omnichannel
Which of the following is the term for the retail approach that places the focus on creating a seamless shopping experience for customers by integrating multiple channels?
Omnichannel
Which of the following is a term for goods that are bought and sold?
Products
Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers?
Services
A good retailer will try to be
Some things to some people
Ashley Furniture is an example of what type of retailer?
Specialty Store
Which of the following is a standard definition of a retail ecosystem?
an interconnected system of approaches for meeting the goal of retailing, which is to provide customers with the merchandise and services they want
Your ultimate goal as a sales associate is to
satisfy the customer.
Approximately what percentage of U.S. jobs are retail jobs, as of 2019?
20-25%
Retailing is composed of all of the business activities that add value to the products and services customers buy. These include
All of the Above
These retailers started online & continue to do all their business that way (ex. Amazon)
Pure Play
The method by which consumers acquire products and services
Retailing
The majority of retailers are
independently owned
