Business Management Final

List the stages of formal group development.

1. The acceptance stage 2. The communication and decision-making stage 3. The group solidarity stage 4. The group control stage

Which of the following is a process theory of motivation?

Porter-Lawler Theory

The theory which stresses on the fact that the perceived value of a reward is determined by both intrinsic and extrinsic rewards is ________.

Porter-Lawler theory of motivation

Which of the following statements about formal groups is true?

The placements of organization members in such areas as marketing departments and personnel departments are examples of establishing formal groups.

The difference between needs-goal theory and Vroom's expectancy theory is that Vroom's theory ________.

addresses the issue of motivation strength

________ is an organization culture characterized by flexibility and discretion along with an external focus.

adhocracy culture

Which stage of groupthink describes what precursors are associated with the development of groupthink?

antecedents

Which of the following is the correct sequence of the stages of groupthink?

antecedents, concurrence seeking, symptoms of groupthink, decision-making defects, poor decision outcomes

An organization decides to improve its raw material handling process by buying a material handling crane. This is an example of using ________.

automation

A(n) ________ is an organization culture characterized by a strong internal focus with a high degree of flexibility and discretion.

clan culture

A(n) ________ is a document that reflects the core values of an organization and suggests how organization members should act in relation to them.

code of conduct

When a new employee begins working for an organization, managers should provide them with a/an ________ to aide the new employee in understanding and accepting the firm's core values.

code of conduct

Formal groups that handle routine activities and are outlined on an organization chart are called ________.

command groups

Formal groups are commonly divided into ________ and ________.

command groups; task groups

One of the benefits of utilizing committees is that ________.

committees improve the quality of decision making

Two formal groups that are often established in organizations are ________ and ________.

committees; work teams

In which stage of groupthink does a group member agree with the entire group's position, even when the group member might privately oppose the entire group's position?

concurrence seeking

_______ involves ensuring that an event occurs as it was planned to occur.

control

__________ is a managerial activity aimed at bringing organizational performance up to the level of performance standards.

corrective action

The ________ stage of groupthink occurs when a group does not collect the needed information to make an effective decision.

decision making defects

Which of the following stages of groupthink occurs when group members fail to make effective decisions?

decision making defects

________ is the degree to which managers attain organizational objectives; while ________ is the degree to which organizational resources contribute to productivity.

effectiveness; efficiency

According to Maslow's hierarchy of needs, once someone has fulfilled his social needs, he would then be motivated to meet his ________.

esteem needs

Effectiveness refers to doing things right whereas efficiency refers to doing the right things.

false

Information required for decisions related to strategic planning should ________.

focus largely on the external organizational environment or emphasize the future

Jane, a project manager at Global Business Solutions, has decided to have a team meeting on a daily basis for a week to help the team members from different departments get accustomed to each other and assist them in learning about the opportunities and challenges coming their way through a new project. Jane's team is in the ________ stage of development.

forming

The ________ stage of team development is usually characterized by uncertainty and stress, because the team is new.

forming

Informal groups that form in organizations because of the personal affiliation members have with one another are called ________.

friendship groups

Which of the following is an example of an extrinsic reward?

getting a salary increment

In the ________ stage of the formal group development process, group members attempt to maximize the group's success by matching individual abilities with group activities and by assisting one another.

group control

In Deb's role as supervisor, she assigned a formal work group for a special project. While she was initially pleased with the group's progress on their tasks, she now fears the group may be suffering from ________ as the members of the group appear to be very cohesively attached but not open to any input from individuals who are not members of the group.

groupthink

________ is an organization culture characterized by an internal focus along with an emphasis on stability and control.

hierarchy culture

A disadvantage of using flextime programs is ________.

inability to coordinate projects

In Maslow's hierarchy of needs, a social need ________.

includes the desire for love, companionship, and friendship

A collection of individuals whose common work experiences result in the development of a system of interpersonal relationships that extend beyond those established by management is a(n) ________.

informal group

Interest groups are ________.

informal groups

Which of the following is NOT a factor that determines the value of information?

information cost

"Paralysis by analysis" is generally caused by ________.

information overload

Informal groups are divided into ________ and ________.

interest groups; friendship groups

________ rewards are those that come directly from performing a task.

intrinsic

A formal group is a group that ________.

is formed by management to perform organizational tasks

________ is a technique for reducing inventories to a minimum by arranging for production components to be delivered to the production facility only when it is about to be used.

just in time control

According to management writers, the process of converting information into action through decision making is known as ________.

management

An organization with a highly competitive "results or else" mentality can be said to follow a(n) ________.

market culture

Which of the following types of organization culture is oriented toward all the stakeholders of an organization?

market culture

________ is an organization culture that reflects values that emphasize stability and control along with an external focus.

market culture

Leaders in organizations with clan cultures are likely to be ________.

mentors

Maslow would tell us humans are wanting human beings who want their ________ to be satisfied.

needs

A reward that consists of the elimination of an undesirable consequence of behavior is ________.

negative reinforcement

________ decisions relate to ensuring that specific organizational tasks are carried out effectively and efficiently.

operational control

Quality assurance is a(n) ________.

operations process involving a broad group of activities aimed at achieving the organization's quality objectives

________ refers to a formal activity conducted on important organizational occasions.

organizational ceremony

When Joe tells his new employees stories about the company's beginnings, he is illustrating the firm's culture through the sharing of ________.

organizational myths

Derek recently asked for opinions on whether to install charging stations at every bay in his organization. The response was huge and mixed. There were a lot of pros and cons mentioned. Derek is now unable to come to a decision. Which of the following describes the situation?

paralysis by analysis

Before taking a corrective action, management should compare measured performance to standards and make a judgment as to whether the ________ between planned and actual performance is tolerable.

performance gap

The ________ stage of team development normally occurs only in teams established for some special purpose to be accomplished in a limited time period.

performing

Which stage of team development is characterized by a focus on solving organizational problems and meeting assigned challenges?

performing

Which of the following is one of the primary benefits of informal group membership?

perpetuating social and cultural values that group members consider important

The power derived from a manager's relationship with others is called ________ power.

personal

The correct order of Maslow's hierarchy of needs is ________.

physiological, security, social, esteem, self-actualization

________ have been called the "Siamese twins of management."

planning and control

________ sets the goals for the firm, while ________ monitors progress towards the accomplishment of the goals.

planning; controlling

The total power a manager possesses is made up of two different kinds of power: ________.

position power and personal power

________ is power coming from the job a manager holds, while ________ is power coming from a manager's relationship with others.

position power; personal power

The extent to which an individual is able to influence others so they respond to orders is called ________.

power

Before taking a corrective action managers really need to make sure they have properly identified the correct ________.

problem

________ is a technique that assists in monitoring production processes.

process control

According to Maslow's hierarchy of needs, which of the following needs includes the needs for water, food, rest, shelter, and air?

psychological need

________ is the presentation of an undesirable behavior consequence or the removal of a desirable behavior consequence that decreases the likelihood the behavior will continue.

punishment

The ________ need of Maslow's hierarchy of needs relates to the individual's desire to be free from harm, including both bodily and economic disaster.

security

When an individual leaves an organization to start up a company because the former did not provide room for the growth or development of his potential, Maslow's theory would predict that the individual is being motivated by ________.

self-actualization needs

Which of the following is an example of an intrinsic reward?

sense of achievement when attaining an organizational goal

According to Maslow's hierarchy of needs, a person's desire to be accepted by others is reflected by the ________.

social need

Linda, a project manager at a cosmetic company, is handling an assignment to rejuvenate the company's supply chain management. Linda is working with a new team of experts who have never worked with each other before. In a recent meeting, her team members expressed radically different opinions on what should be done to update the company's supply chain. Linda had to intervene a couple of times during the meeting to bring the discussion back on track. Linda's team is in the ________ stage of team development.

storming

When team members spend more time arguing about schedules and leadership than actually working on their team-based project, the team is most likely caught in the ________ stage of team development.

storming

Which stage of team development is characterized by conflict and disagreement as team members try to clarify their individual roles and challenge the way the team functions?

storming

The act of passing organizational myths and sagas to other organization members is known as organizational ________.

storytelling

________ decisions relate to determining organizational objectives and designating the corresponding action necessary to reach them.

strategic planning

________ is/are a plan of action.

strategy

Concerns about Maslow's Hierarchy should remind managers to look upon the hierarchy more as a/an ________ statement than as a/an ________ description of human needs.

subjective; objective

Which stage of groupthink occurs when group members feel pressure to conform and censor their own ideas?

symptoms of groupthink

Jose realizes actual productivity numbers are far less than the forecasted productivity numbers. Seeing this reality means Jose now needs to do which of the following as an attempt to bring performance up to the standards?

take corrective action

ALB Corp. is in the middle of their monthly controlling process. After some benchmark checks and quality comparisons, they have found out that the quality of their weapon systems has gone down. To bring it back to its previous quality standards, ALB Corp. should next ________.

taking corrective action

Which of the following is the last step in the controlling process?

taking corrective action

A type of formal group made up of organizational members who interact with one another to accomplish non-routine tasks for the organization is a/an ________ group.

task

A formal group of organization members who interact with one another to accomplish some non routine task is a(n) ________.

task group

________ helps managers enhance the success of the overall management system through effective controlling.

the controlling subsystem

Quality assurance is a continuum of activities that starts when quality standards are set and ends when quality goods and services are delivered to the customer.

true

Subcultures can affect management efforts both positively and negatively.

true

The larger the organization, the greater the probability that it will use committees on a regular basis.

true