Business Management Final
List the stages of formal group development.
1. The acceptance stage 2. The communication and decision-making stage 3. The group solidarity stage 4. The group control stage
Which of the following is a process theory of motivation?
Porter-Lawler Theory
The theory which stresses on the fact that the perceived value of a reward is determined by both intrinsic and extrinsic rewards is ________.
Porter-Lawler theory of motivation
Which of the following statements about formal groups is true?
The placements of organization members in such areas as marketing departments and personnel departments are examples of establishing formal groups.
The difference between needs-goal theory and Vroom's expectancy theory is that Vroom's theory ________.
addresses the issue of motivation strength
________ is an organization culture characterized by flexibility and discretion along with an external focus.
adhocracy culture
Which stage of groupthink describes what precursors are associated with the development of groupthink?
antecedents
Which of the following is the correct sequence of the stages of groupthink?
antecedents, concurrence seeking, symptoms of groupthink, decision-making defects, poor decision outcomes
An organization decides to improve its raw material handling process by buying a material handling crane. This is an example of using ________.
automation
A(n) ________ is an organization culture characterized by a strong internal focus with a high degree of flexibility and discretion.
clan culture
A(n) ________ is a document that reflects the core values of an organization and suggests how organization members should act in relation to them.
code of conduct
When a new employee begins working for an organization, managers should provide them with a/an ________ to aide the new employee in understanding and accepting the firm's core values.
code of conduct
Formal groups that handle routine activities and are outlined on an organization chart are called ________.
command groups
Formal groups are commonly divided into ________ and ________.
command groups; task groups
One of the benefits of utilizing committees is that ________.
committees improve the quality of decision making
Two formal groups that are often established in organizations are ________ and ________.
committees; work teams
In which stage of groupthink does a group member agree with the entire group's position, even when the group member might privately oppose the entire group's position?
concurrence seeking
_______ involves ensuring that an event occurs as it was planned to occur.
control
__________ is a managerial activity aimed at bringing organizational performance up to the level of performance standards.
corrective action
The ________ stage of groupthink occurs when a group does not collect the needed information to make an effective decision.
decision making defects
Which of the following stages of groupthink occurs when group members fail to make effective decisions?
decision making defects
________ is the degree to which managers attain organizational objectives; while ________ is the degree to which organizational resources contribute to productivity.
effectiveness; efficiency
According to Maslow's hierarchy of needs, once someone has fulfilled his social needs, he would then be motivated to meet his ________.
esteem needs
Effectiveness refers to doing things right whereas efficiency refers to doing the right things.
false
Information required for decisions related to strategic planning should ________.
focus largely on the external organizational environment or emphasize the future
Jane, a project manager at Global Business Solutions, has decided to have a team meeting on a daily basis for a week to help the team members from different departments get accustomed to each other and assist them in learning about the opportunities and challenges coming their way through a new project. Jane's team is in the ________ stage of development.
forming
The ________ stage of team development is usually characterized by uncertainty and stress, because the team is new.
forming
Informal groups that form in organizations because of the personal affiliation members have with one another are called ________.
friendship groups
Which of the following is an example of an extrinsic reward?
getting a salary increment
In the ________ stage of the formal group development process, group members attempt to maximize the group's success by matching individual abilities with group activities and by assisting one another.
group control
In Deb's role as supervisor, she assigned a formal work group for a special project. While she was initially pleased with the group's progress on their tasks, she now fears the group may be suffering from ________ as the members of the group appear to be very cohesively attached but not open to any input from individuals who are not members of the group.
groupthink
________ is an organization culture characterized by an internal focus along with an emphasis on stability and control.
hierarchy culture
A disadvantage of using flextime programs is ________.
inability to coordinate projects
In Maslow's hierarchy of needs, a social need ________.
includes the desire for love, companionship, and friendship
A collection of individuals whose common work experiences result in the development of a system of interpersonal relationships that extend beyond those established by management is a(n) ________.
informal group
Interest groups are ________.
informal groups
Which of the following is NOT a factor that determines the value of information?
information cost
"Paralysis by analysis" is generally caused by ________.
information overload
Informal groups are divided into ________ and ________.
interest groups; friendship groups
________ rewards are those that come directly from performing a task.
intrinsic
A formal group is a group that ________.
is formed by management to perform organizational tasks
________ is a technique for reducing inventories to a minimum by arranging for production components to be delivered to the production facility only when it is about to be used.
just in time control
According to management writers, the process of converting information into action through decision making is known as ________.
management
An organization with a highly competitive "results or else" mentality can be said to follow a(n) ________.
market culture
Which of the following types of organization culture is oriented toward all the stakeholders of an organization?
market culture
________ is an organization culture that reflects values that emphasize stability and control along with an external focus.
market culture
Leaders in organizations with clan cultures are likely to be ________.
mentors
Maslow would tell us humans are wanting human beings who want their ________ to be satisfied.
needs
A reward that consists of the elimination of an undesirable consequence of behavior is ________.
negative reinforcement
________ decisions relate to ensuring that specific organizational tasks are carried out effectively and efficiently.
operational control
Quality assurance is a(n) ________.
operations process involving a broad group of activities aimed at achieving the organization's quality objectives
________ refers to a formal activity conducted on important organizational occasions.
organizational ceremony
When Joe tells his new employees stories about the company's beginnings, he is illustrating the firm's culture through the sharing of ________.
organizational myths
Derek recently asked for opinions on whether to install charging stations at every bay in his organization. The response was huge and mixed. There were a lot of pros and cons mentioned. Derek is now unable to come to a decision. Which of the following describes the situation?
paralysis by analysis
Before taking a corrective action, management should compare measured performance to standards and make a judgment as to whether the ________ between planned and actual performance is tolerable.
performance gap
The ________ stage of team development normally occurs only in teams established for some special purpose to be accomplished in a limited time period.
performing
Which stage of team development is characterized by a focus on solving organizational problems and meeting assigned challenges?
performing
Which of the following is one of the primary benefits of informal group membership?
perpetuating social and cultural values that group members consider important
The power derived from a manager's relationship with others is called ________ power.
personal
The correct order of Maslow's hierarchy of needs is ________.
physiological, security, social, esteem, self-actualization
________ have been called the "Siamese twins of management."
planning and control
________ sets the goals for the firm, while ________ monitors progress towards the accomplishment of the goals.
planning; controlling
The total power a manager possesses is made up of two different kinds of power: ________.
position power and personal power
________ is power coming from the job a manager holds, while ________ is power coming from a manager's relationship with others.
position power; personal power
The extent to which an individual is able to influence others so they respond to orders is called ________.
power
Before taking a corrective action managers really need to make sure they have properly identified the correct ________.
problem
________ is a technique that assists in monitoring production processes.
process control
According to Maslow's hierarchy of needs, which of the following needs includes the needs for water, food, rest, shelter, and air?
psychological need
________ is the presentation of an undesirable behavior consequence or the removal of a desirable behavior consequence that decreases the likelihood the behavior will continue.
punishment
The ________ need of Maslow's hierarchy of needs relates to the individual's desire to be free from harm, including both bodily and economic disaster.
security
When an individual leaves an organization to start up a company because the former did not provide room for the growth or development of his potential, Maslow's theory would predict that the individual is being motivated by ________.
self-actualization needs
Which of the following is an example of an intrinsic reward?
sense of achievement when attaining an organizational goal
According to Maslow's hierarchy of needs, a person's desire to be accepted by others is reflected by the ________.
social need
Linda, a project manager at a cosmetic company, is handling an assignment to rejuvenate the company's supply chain management. Linda is working with a new team of experts who have never worked with each other before. In a recent meeting, her team members expressed radically different opinions on what should be done to update the company's supply chain. Linda had to intervene a couple of times during the meeting to bring the discussion back on track. Linda's team is in the ________ stage of team development.
storming
When team members spend more time arguing about schedules and leadership than actually working on their team-based project, the team is most likely caught in the ________ stage of team development.
storming
Which stage of team development is characterized by conflict and disagreement as team members try to clarify their individual roles and challenge the way the team functions?
storming
The act of passing organizational myths and sagas to other organization members is known as organizational ________.
storytelling
________ decisions relate to determining organizational objectives and designating the corresponding action necessary to reach them.
strategic planning
________ is/are a plan of action.
strategy
Concerns about Maslow's Hierarchy should remind managers to look upon the hierarchy more as a/an ________ statement than as a/an ________ description of human needs.
subjective; objective
Which stage of groupthink occurs when group members feel pressure to conform and censor their own ideas?
symptoms of groupthink
Jose realizes actual productivity numbers are far less than the forecasted productivity numbers. Seeing this reality means Jose now needs to do which of the following as an attempt to bring performance up to the standards?
take corrective action
ALB Corp. is in the middle of their monthly controlling process. After some benchmark checks and quality comparisons, they have found out that the quality of their weapon systems has gone down. To bring it back to its previous quality standards, ALB Corp. should next ________.
taking corrective action
Which of the following is the last step in the controlling process?
taking corrective action
A type of formal group made up of organizational members who interact with one another to accomplish non-routine tasks for the organization is a/an ________ group.
task
A formal group of organization members who interact with one another to accomplish some non routine task is a(n) ________.
task group
________ helps managers enhance the success of the overall management system through effective controlling.
the controlling subsystem
Quality assurance is a continuum of activities that starts when quality standards are set and ends when quality goods and services are delivered to the customer.
true
Subcultures can affect management efforts both positively and negatively.
true
The larger the organization, the greater the probability that it will use committees on a regular basis.
true
