Business Org Chapter 6

Pensions are an example of __________. a. an award b. indirect compensation c. perquisites d. a profit-sharing plan

b. indirect compensation

Brett and Lina work in different departments, but both receive 3% raises. Most of Brett's coworkers receive a 5% raise. Most of Lina's coworkers receive a 1% raise. Brett is unhappy with his raise, but Lina is happy with hers. Brett and Lina have different reactions to their raises because their raises have different _________. a. surface value b. symbolic value c. objective worth d. financial implications

b. symbolic value

What term refers to the degree to which employees have the authority to set their own work goals, make decisions, and solve problems? a. participation b. empowerment c. expectancy d. collaboration

b. empowerment

You manage a work group of ten secretaries who take turns answering phones, sorting mail, and typing and filing correspondence. Using the job characteristics theory, how can you assure that this team is happy and productive? a. Break the job down into small component tasks and standardize them. b. Promote the best workers into lower-level management positions. c. Give them autonomy in deciding how to organize the workload. d. Provide bonuses for low absenteeism and for staying with the company.

c. Give them autonomy in deciding how to organize the workload.

Which approach to performance management identifies financial and nonfinancial performance measures and organizes them into a single model? a. the human relations approach b. the two-factor theory c. balanced scorecard d. 360-degree feedback

c. balanced scorecard

What is the second step in the performance appraisal process? a. compensation b. communication c. evaluation d. documentation

d. documentation

Which of the following is NOT a method companies use to improve job design? a. shifting employees from one job to another b. giving employees more control over tasks c. introducing a wider variety of tasks d. raising pay for most standardized jobs

d. raising pay for most standardized jobs

According to goal-setting theory, which of the following strategies is NOT likely to result in improved performance? a. setting goals that are challenging and require effort b. establishing goals that will encourage worker acceptance c. holding employees accountable for goals they were involved in setting d. setting unspecified goals so that workers can establish their own measures

d. setting unspecified goals so that workers can establish their own measures

Why does the work teams approach tend to be more effective in countries such as Japan and Sweden? a. Their work and rewards are team centered. b. They offer an extended work schedule. c. They emphasize individual responsibility. d. They are more effective at empowerment.

a. Their work and rewards are team centered.

What is a reason why management by objectives (MBO) efforts can sometimes fail? a. Top management's goals aren't represented. b. The firm tries too hard to clarify rewards. c. MBO allows individual goals to determine policy. d. MBO stimulates organization-wide communication.

a. Top management's goals aren't represented.

What makes job specialization difficult to implement, even though it seems as if it would be highly effective? a. monotony associated with each task b. high cost of dividing labor among tasks c. increased demands placed on each worker d. high level of expertise required to fulfill each task

a. monotony associated with each task

What is the central feature of a 360-degree feedback system? a. wide-ranging feedback, as well as subjective measures of performance b. objective and easily measurable performance standards c. a one-on-one meeting between the employee and the supervisor d. both constructive feedback and destructive criticism

a. wide-ranging feedback, as well as subjective measures of performance

When might a company best choose to use an extended work schedule? a. The employees are strongly committed to the firm. b. There's a high cost of transitioning between employees. c. The employees need the time to master difficult tasks. d. It allows for a larger and more diversified workforce.

b. There's a high cost of transitioning between employees.

Albert works as a salesperson making $18 an hour plus 5% of every sale he makes. He receives two weeks of paid vacation a year, as well as 50% matching in a 401K retirement fund. In this scenario, $18 an hour represents Albert's __________. a. compensation package b. base pay c. commissions d. perquisites

b. base pay

The extent to which goals are challenging, attainable, and require effort is known as goal ___________. a. specificity b. difficulty c. commitment d. acceptance

b. difficulty