MA: Chapter 14 RX Video Assignment

Who may call in a prescription refill to a pharmacy for a medical practice?

An identified representative

Mr. Harris called in and left a message for a prescription refill. He wasn't at home where the prescription bottle was and didn't remember the name of the medication but said it was a little yellow pill and he took it three times a day. How should you handle this?

Call Mr. Harris back to obtain the name of the medication.

John Smith left a message because he needed a refill for his prescription for Lipitor® 20 mg that he takes daily. He left the name and phone number of his pharmacy. When you went to his medical record, you found there are three John Smiths as patients in the practice and all take this medication. He did not leave his date of birth or a phone number as part of the message. What should you do?

Call each John Smith to see if he was the one requesting the medication refill.

After receiving a phone request for a medication refill, what should you do to be sure you have the correct patient and that the patient is currently taking the medication?

Check the medical record.

What must you do after calling a prescription for a refill in to the pharmacy?

Document the process in the patient record.

In addition to the patient's name, address, and phone number, what other information do you need to give the pharmacy when calling in a prescription?

His date of birth

Which of the following pieces of information is NOT needed to be obtained from a patient who is requesting a prescription refill?

The time she last took the medication

If the pharmacy has a policy concerning non-emergency prescription refills, it is important that you know and follow the policy as well as:

communicate it to a patient.

The medical assistant may call in a prescription refill to the pharmacy only if:

the physician has approved refills for this patient.