BUSN 1320 Chapter 5 Adapting to Differences

During a project review meeting, Rachel wanted to use the technique of ritual apology while speaking. Which statement would best suit Rachel's need, and how would using such an approach benefit her? "I am sorry my point of view was inaccurate"; to provide an actual apology "I am sorry, but all viewpoints have been below par"; to reject other people's ideas "I am sorry, but I want to share my point of view on this topic"; to appear less abrupt "I am sorry, but my viewpoint is technically superior to that of the team leader"; to undermine other people's authority

"I am sorry, but I want to share my point of view on this topic"; to appear less abrupt

Which types of people are relationship specialists? Expressive Amiable Analytical Competitive Analytical Competitive

Amiable

Which types of people are low on both responsiveness and assertiveness? Competitive Expressive Amiable Analytical

Analytical

The manager of an organization is making all the key group decisions without consulting her fellow team members. This is hampering productivity and growth. In this scenario, what strategy should the manager use? Structure meetings. Ask for opinions. Be direct and straightforward. Keep conversations casual.

Ask for opinions.

Tina, a team leader, has been assigned a new project. She creates a plan to help the team meet the expected targets and then calls a group meeting. In the meeting, she tells each team member what is expected of them—their roles, their deadlines, and their reporting structure. What strategy did Tina adopt? Ask for opinions. Be direct and straightforward. Structure meetings. Keep conversations casual.

Be direct and straightforward.

While discussing how best to schedule deadlines for the upcoming project, Richard, an American; Kei, a Japanese; and Dev, an Indian; were facing numerous conflicts and disagreements. Their diverse cultural backgrounds were interfering with them communicating effectively. In such a scenario, what approach can best diffuse the situation? Being patient Being positive Double-checking solutions Asking questions

Being patient

In which types of cultures are nonverbal cues extremely important to interpret messages? Low-context Individualistic Collectivistic High-context

High-context

What is the process of adapting your communication to how others communicate? Decentralization Style flexing Centralization Social styling

Style flexing

As a manager at Sigma Corporation, Robert has the power and authority to take action. What does this signify about Sigma Corporation, and why? That it follows a decentralized organizational culture; because it values a broad distribution of power That it follows a centralized organizational culture; because it values a narrow distribution of power That it follows a dimensional organizational culture; because it values an unstable distribution of power That it follows a relational organizational culture; because it values a hierarchical distribution of power.

That it follows a centralized organizational culture; because it values a narrow distribution of power

During the weekly team meeting, Wayne was unable to comprehend the points of discussion explained by the team leader. He was confused and did not understand what his role was supposed to be for the next project. What strategy should Wayne have applied in this scenario? Be positive. Be patient. Establish rules. Ask questions

ask questions

In an organization, employees are provided freedom to express their different views and to stand up for themselves without attacking another employee. If they see something wrong, an employee can request that a higher authority help solve the problem. Which social style is the organization promoting? Assertiveness Responsiveness Flexibility Amiability

assertiveness

Jenny was having problems with the tight schedule and failed to meet several deadlines on her new project. She was reluctant to analyze her issues and blamed others instead of taking responsibility. What should Jenny do in this situation? Ask questions. Be positive. Establish rules. Be patient.

be positive

A learned system of knowledge, behavior, attitudes, beliefs, values, and norms shared by a group of people is called culture. analysis. expression. style.

culture

What are the cultural and psychological characteristics associated with our biological sex called? Gender Attitude Style Culture

gender

People belonging to ________ cultures use fewer contextual cues to send and interpret information. individualistic collectivistic low-context high-context

low-context