BUSN 210 Mod 8 QUIZ

Of the following questions, which one should you ask yourself first as you begin to prepare a message?

Do I really need to write this e-mail, memo, or letter?

Diana is in charge of telling employees about a new procedure for submitting expense claims. Many of her employees do not have access to company e-mail. What communication channel should she use?

Memo

What is the most accurate statement about apologizing in an adjustment message?

People like to hear apologies. It raises their self-esteem, shows the humility of the writer, and acts as a form of "psychological compensation."

Which of the following is the best example of placing the most important information first in a routine information request message?

Please answer the following questions about your office printers.

Which of the following instructions is in the imperative (command) mood?

Sign and date the agreement.

Where should you place the main idea in a business letter that you expect to be received positively?

The first Sentence

Thank you in advance for your cooperation is an effective way to show appreciation in a request letter.

false

Allison has used a bulleted list, ample amounts of white space, and headings in an e-mail message to her supervisor. In doing so, she is trying to ________.

save her supervisor's time

Business letters are preferred over e-mail when a permanent record is required, when a message is confidential, and when formality is necessary.

true

Yolanda booked a hotel through an online booking site. Her accommodations were not as the website described. Although she stayed in the hotel, she was dissatisfied and believes that the booking site is at fault. The best way for Yolanda to communicate her unhappiness with the accommodations would be to ________.

write a letter to someone in charge at the website where she booked her hotel.