Capstone Class - Exam 1

Research shows that only about 20 percent of married and single couples experience violence in their relationships

.FALSE

In low-income countries there are _____ phones per 100 people.

1.4

It has been estimated that workplace theft costs U.S. businesses $______ each year.

600 billion

___ percent of the world's population earn less than $2,000 a year

65

How many people in the world have never heard a dial tone or surfed the internet?

80%

How many businesses have strong ethical cultures?

9%

Only ________ of business have strong ethical programs.

9%

Which of the following is an example of the globalization of production?

A U.S. company builds a manufacturing facility in India

In what way is negotiation different from other activities in the workplace?

A lack of emotion improves performance.

Which of the following is NOT a difference between argumentativeness and verbal aggressiveness?

Aggressiveness increases the user's power of persuasion while argumentativeness decreases it.

When we make an ethical decision, it is all of the following except:

Agreeable to everyone

Crime and corruption have globalized as well as legitimate business. Statistics say:

All of the above

Ethical reasoning is principled thinking consisting of

All of the above

Ethical reasoning is used to:

All of the above

Ethical training can add value to an organization in which of the following ways?

All of the above

Guy's Core Values include:

All of the above

Just learning ethical reasoning allows us to:

All of the above

Making very small loans to the rural poor in developing countries so they can establish a business and lift themselves out of poverty is called:

All of the above

People, Profit, Planet are parts of:

All of the above

The United Nations Global Compact Principles:

All of the above

examples of Social Entrepreneur activities are

All of the above

According to the Electronic Reserve Reading, Knowledge-Worker Productivity

All of these

According to the Electronic Reserve Reading, The Ethical Mind, what forces can erode good work conducted in an ethical manner:

All of these

According to the Electronic Reserve Reading, The Price of Incivility, it states that an organization can manage for civility by:

All of these

According to the Electronic Reserve Reading, What's needed next: A culture of candor, it states that people tend to

All of these

Choose which of the following are psychological effects of relationship violence:

All of these

Cultural values to consider when doing business internationally include:

All of these

Identify type(s) of leadership power:

All of these

_____________________ is a quality to be cultivated, rather than avoided.

Argumentativeness

According to the Electronic Reserve Reading, The global company's challenge:

As global companies grow and become more diverse, complexity costs rise

Which is more important?

Asking the question "What is the right thing to do?"

What is an organizing principle that governs the process of the Stakeholder Management approach

Asking, "What is the right thing to do?"

Physical flight, falling asleep, or just mentally withdrawing are all examples of

Avoidance

Jealousy is a potential cause of interpersonal relationship conflict and some of its components include:

Both Cognitive and Emotional

Which of the following popular myths argues that business practices are basically amoral, since business operates in a free market?

Business and ethics do not mix

Which of the following myths holds that right or wrong are in the eye of the beholder?

Business ethics is relative

Which of the following is the world's single largest religion?

Christianity

Which of the following is not a level of business ethics?

Competititve

According to the Electronic Reserve Reading, How to pick a good fight, what is the single greatest predictor of poor company performance?

Complacency

For which of the following reasons is ethical reasoning required in business?

Complex moral problems require an intuitive or learned understanding and concern for fairness, justice, and due process to people, groups, and communities

Which of the following was the most frequently observed misconduct in business in the past 12 months?

Conflict of interest

According to the Electronic Reserve Reading, The Price of Incivility, it states that incivility costs include:

Creativity suffers

All of the following should be taught as part of moral and ethical reasoning except:

Developing a formal structure of checks and balances

According to the Electronic Reserve Reading, Social Intelligence and the Biology of Leadership, leaders should focus on:

Developing genuine interest in others whose support they need

All of the following are skills that the global manager needs to develop except

Directive leadership

Which of the following environmental dimensions continues to evolve into a more global context of trade, markets, and resource flows?

Economic

Which of the following is NOT true in regard to empowering others?

Empowering others will always decrease your own power.

According to Hofstede's framework, which of the following is LEAST likely to be valued in a group-oriented culture?

Entrepreneurial risk taking

Which of the following is NOT true in regard to jealousy?

Envy and jealousy is essentially the same thing.

Statements that include "should" or "ought to" should be avoided when communicating. This idea conveys the interpersonal skill of

Equality

Which one has more to do with principles and belief systems?

Ethics

Which of the following is NOT true about power?

Everyone is born with equal power.

By using an ethical framework for making our decisions, we ensure that our decisions are:

Explainable

411 Million children are engaged in economic activity.

FALSE

A model for making ethical decisions is an outside-in model.

FALSE

According to the Electronic Reserve Reading, How to pick a good fight, conflict cannot be healthy.

FALSE

According to the Electronic Reserve Reading, Social Intelligence and the Biology of Leadership, a leader's emotions and actions cannot prompt followers to mirror those feelings and deeds.

FALSE

According to the Electronic Reserve Reading, Social Intelligence and the Biology of Leadership, social intelligence in not very important when it comes to crisis situations.

FALSE

According to the Electronic Reserve Reading, Social Intelligence and the Biology of Leadership, stress does not have much effect on memory, planning or creativity.

FALSE

According to the Electronic Reserve Reading, The Ethical Mind, positive periodic inoculations do little to help people stay on an ethical path.

FALSE

According to the Electronic Reserve Reading, The Ethical Mind, the respectful mind is the same as an ethical mind.

FALSE

According to the Electronic Reserve Reading, The Ethical Mind, whistleblowers do not have the characteristics of an ethical mind:

FALSE

According to the Electronic Reserve Reading, The Price of Incivility, it states that post-departure interviews are more effective and true right after departure from the organization and not six months later.

FALSE

According to the Electronic Reserve Reading, The global company's challenge, retention, training, recruiting and the development process in emerging markets is not a challenge for global companies.

FALSE

According to the Electronic Reserve Reading, The global company's challenge, the economic spotlight is shifting to developed, mature markets and new strategies, people, costs and risks must be developed.

FALSE

According to the Electronic Reserve Reading, The global company's challenge, the slowest growing economies are the emerging markets given the risks involved.

FALSE

According to the Electronic Reserve Reading, What's needed next: A culture of candor, it notes that candor generally does not improve performance of an organization

FALSE

According to the Electronic Reserve Reading, Why don't we know more about knowledge, the goal should be to get the most personal productivity out of individuals and not the entire organization.

FALSE

Africa South of the Sahara is being crushed by globalization.

FALSE

Argumentativeness is the same as aggressiveness.

FALSE

Demographically, the workforce has become more homogeneous.

FALSE

Empathy refers to an attitude or approach that treats each person as an important and vital contributor to the interaction.

FALSE

Ethical reasoning is a way to skirt the gray ereas.

FALSE

Ethics is a personal, individual affair, not a public or debatable matter.

FALSE

General Electric is larger than General Motors.

FALSE

Given that laws cover all aspects of a problem, ethical reasoning becomes optional when laws exist.

FALSE

Globalization has had little impact on labor or the environment.

FALSE

Hammering away at your own point of view until the other person gives in is called gunnysacking.

FALSE

If we don't know what our values and beliefs are, they cannot influence our actions.

FALSE

Individuals generally have more resources to solve problems than groups do.

FALSE

Interrelationship conflict includes emotional but not physical violence.

FALSE

It is important to make good decisions quickly and confidentially before our stakeholders find out.

FALSE

It is impossible to know there is a problem in an organization unless one has several years to assess the situation.

FALSE

It is not important to match the right person with the right skill set as either a manager or leader.

FALSE

Listening skills are not important for mentor, only leadership skills are

FALSE

Mentors should not focus on the mentee, but rather what they need to teach the mentee

FALSE

Morals are not guides and should not be based in ethical beliefs

FALSE

Multifunctional thinking is important to global managers because it means they know how to do a lot of things.

FALSE

Retention centricity is not an issue of concern in the determining the success of a business internationally:

FALSE

Social responsibility is important because it is what helps leaders know where they are in the hierarchy of the organization.

FALSE

The "control of thinking hat" helps you take control of the conflict from the other person.

FALSE

The Triple Bottom Line is the amount of profit after taxes have been paid in both the country an MNE does business in and the home country.

FALSE

The acronym GIFT stands for (1) Genuine, (2) Independent, (3) Free and (4) Training.

FALSE

The assumption that selling to the poor is a bad idea because they do not have money and do not buy anything is

FALSE

The objective of ethical decision making is to find the right answer.

FALSE

The rules of the international monetary system are enforced by the World Bank.

FALSE

The sentence, "I said so because I'm your mother" is an example of referent power.

FALSE

The term globalization of production refers to convergence in buyer preferences in markets around the world.

FALSE

Theft costs companies $60 billion annually.

FALSE

Today, NAFTA is the international organization that enforces the rules of international trade worldwide.

FALSE

True or False: Bullying is something that happens at school with children, but never within a workplace or a family setting.

FALSE

True or False: In the workplace, occurrences of bullying are personal problems and have no impact on the company's bottom line.

FALSE

True or False: While in conflict, it is appropriate to use "gunnysacking" of your grievances, since you are fighting anyway.

FALSE

Victims of bullying often experience significant emotional but not physical problems.

FALSE

We need to meet the needs of stakeholders because they are the ones who own the company.

FALSE

When it comes to ethical decision-making, it is important to keep your own beliefs and values from getting in the way.

FALSE

When there is new technology, it is important to enact new laws to cover all the contingencies.

FALSE

You can have separate values at work and at home.

FALSE

You should not operate according to your own value system, because that would be ethnocentric.

FALSE

_______________________ techniques involve helping the other person to maintain a positive image.

Face-enhancing

"Doing the right thing" is not a very sustainable approach to decision making for leaders of corporations.

False

According to the Electronic Reserve Reading, The Price of Incivility, it notes that incivility is expensive but most organizations recognize or take action to curtail it.

False

According to the Electronic Reserve Reading, The global company's challenge, despite differences in global organizations there is a single organizational model that can be adopted to be more competitive.

False

Aggressiveness is constructive, while argumentativeness is destructive

False

Ethical and moral issues in business can be examined from three levels: individual, group, and organizational level.

False

Ethics courses must provide leaders with a concrete set of rules.

False

Ethnocentricity is not an issue of concern in the determining the success of a business internationally:

False

In making decisions, a leader's responsibility is to the stockholders.

False

In the first stage of conflict management you should examine possible solutions.

False

In work group managers should just focus on the group values, not the individual team members' values.

False

Most companies have strong ethical cultures.

False

Relationship violence includes verbal, emotional, and physical abuse, but not sexual abuse.

False

Stockholders are individuals, companies, groups, and nations that cause and respond to external issues, opportunities, and threats.

False

The myths regarding business ethics are important because they provide us with stories about leaders who have been both ethical and successful.

False

_______________________ hat focuses attention on the emotional responses to the problem.

Feeling

Which model represents the theory that effective group performance depends on the proper match between a leader's style and the degree to which the situation gives control to the leader?

Fiedler's Contingency Model

Which one comes first for a leader in ethical decision-making?

First know yourself.

GIFT as it applies to the receipt of gifts stands for

Genuine, Independent, Free, and Transparent

________ is the trend toward greater economic, cultural, political, and technological interdependence among national institutions and economies.

Globalization

Which of the following represent Stage 3 in Kohlberg's Stages of Moral Development?

Good person

Deregulation of industries falls under which of the following environmental dimensions?

Governmental/regulatory

According to the opponents of globalization, which of the following occurs as a result of worker dislocation brought about by globalization?

Gradual lowering of workers' wages

Which of the following is NOT a suggestion for cultivating argumentativeness?

If the argument is unproductive, use a silencer.

Henry Cloud stated that integrity is like the wake of a ship because,

If the people behind us look like they have been chewed-up, you have an ethical problem.

Which of the following is NOT true in regard to the principle of less interest?

If you think you have less power, you will be less likely to avoid confrontation.

Stakeholder analysis is part of which attribute of ethical decision making:

Inclusionary

_______________ refers to the techniques and strategies by which you regulate and carry on interpersonal interactions.

Interaction management

What is the correct order for a problem solution persuasive format

Introduction, significance, inherency, solvency, conclusion

According to the 2007 Corruption Perception Index, the country that is considered to be most corrupt is which of the following?

Iraq

What makes this course so important?

It helps leaders make better decisions

According to the Electronic Reserve Reading, The Ethical Mind:

It's easier to do good work when interest groups are in harmony

In today's business environment, it is most important for leaders to:

Lead the decision-making process

According to the Electronic Reserve Reading, The Ethical Mind, there are multiple varieties of intelligence to include:

Linguistic

Which of the following is considered a secondary stakeholder group?

Local community groups

The core of our stakeholder includes all of the follow except:

Local governmet

Which of the following are corporations that own and control production or service facilities outside the country in which they are based?

MNEs

According to the Electronic Reserve Reading, The new economics of organization,:

Management of knowledge is critical

Who scores higher on Kohlberg's Stages?

Managers in smaller organizations

Which of the following terms is used to refer to all the technology used in a culture to manufacture goods and provide services?

Material culture

The process by which the principles of the fast-food restaurant are becoming dominant across the world is often called which of the following?

McDonaldization

If one is answering the question "How will the situation/world appear or what will it be like if the suggested solution is implemented?" within the body of his/her speech/essay, then the _____________ pattern is being used.

Monroe's Motivated Sequence

Marketing to the bottom of the world pyramid might be an example of:

New World Thinking

Refusing to discuss the conflict and listen to the other person's point of view is a form of

Nonnegotiation

Employees

Often want to do well but don't know how at first

The center of our framework we find:

Ourselves

Terrorism and the fall of the Communist regime are examples of which environmental dimension that affects industries and organizations?

Political

_____________________ hat asks that you look at the upside

Positive benefits

According to the Electronic Reserve Reading, What's needed next: A culture of candor, it provides suggestions for creating transparency by:

Practice having unpleasant conversations

Which of the levels in Kohlberg's Stages of Moral Development is also referred to as self-orientation?

Preconventional

In any interpersonal relationship, the person who maintains the power is the one who is less interested in the reward or punishments controlled by the other person. This is known as the

Principle of less interest

Which of the following represents the most frequently cited characteristics of the best companies to work for by employees?

Profit sharing

According to the Electronic Reserve Reading, Why should anyone be led by you, inspirational leaders:

Rely heavily on intuition

From a long term perspective, which type of leadership power is generally most effective:

Servant

Which of the following is NOT a way to lose power?

Share skills and decision making

According to the Globalization Index, which of the following nations ranks first as the most globalized nation overall?

Singapore

Microfinancing is

Small loans to small companies

The ability to quickly spot and respond to political, economic, ethical and social threats is considered which of the following?

Stakeholder management skills

According to the Electronic Reserve Reading, How to pick a good fight, dissent does what?

Stimulates Creativity

Which of the following is not a secondary stakeholder group?

Suppliers

________ results in a level of performance that is greater than the sum of the individual inputs.

Synergy

A 2009 study found that 15 percent of 13- to 18-year-olds had been victims of cyberbullying.

TRUE

A first step toward understanding stakeholder issues is to gain an understanding of environment forces that influence issues and stakes of different groups.

TRUE

According to the Electronic Reserve Reading, Social Intelligence and the Biology of Leadership, Spindle cell circuitry provides for instant information and intuition.

TRUE

According to the Electronic Reserve Reading, Social Intelligence and the Biology of Leadership, oscillators help people coordinate their physical movements together.

TRUE

According to the Electronic Reserve Reading, The Ethical Mind, if you are not prepared to resign and be fired for what you believe then you are not a worker but a slave.

TRUE

According to the Electronic Reserve Reading, The Price of Incivility, it states that without constant vigilance that incivility can creep back into an organization.

TRUE

According to the Electronic Reserve Reading, The global company's challenge, by pursuing emerging markets global companies are taking more unfamiliar risks that are difficult to evaluate.

TRUE

According to the Electronic Reserve Reading, The global company's challenge, global organizations face a globalization penalty when doing business and score lower in several key areas.

TRUE

According to the Electronic Reserve Reading, The global company's challenge, large global companies still enjoy economic leverage from being able to invest in shared infrastructure:

TRUE

According to the Electronic Reserve Reading, What's needed next: A culture of candor, it states that the ability to keep secrets is vanishing.

TRUE

According to the Electronic Reserve Reading, Why don't we know more about knowledge, if more non-value adding work is eliminated that will help improve knowledge worker productivity.

TRUE

According to the Electronic Reserve Reading, Why should anyone be led by you, if a leader over differentiates from his/her employees they may lose contact with them.

TRUE

Both developing and industrialized nations have child labor.

TRUE

Business is a human activity and as such can be evaluated from a moral perspective.

TRUE

Companies with bad reputations have a harder time finding employees.

TRUE

Constructive criticism can be a mentoring skill.

TRUE

Doing a stakeholder analysis helps to make our decisions more inclusionary.

TRUE

Effective conflict management includes focusing on the task rather than disagreements of the members.

TRUE

Effective conflict management resolving conflicts and disagreements quickly.

TRUE

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

TRUE

Ethics courses should help leaders select their own ethical priorities.

TRUE

Extranets give distributors and suppliers access to a company's online database to place orders electronically.

TRUE

For business leaders and managers, managing ethically also means managing with integrity.

TRUE

Guy's Core Values offers a practical set of universal values.

TRUE

Husbands who have less power in a relationship are more likely to engage in violence.

TRUE

In the World Trade Organization (WTO) dispute settlement system, the WTO has the ability to penalize offending nations.

TRUE

It is important for ethics courses to teach leaders how to deal with economic fundamentalists.

TRUE

Laura Nash proposed that business ethics is about making decisions about what the laws should be, and whether to follow them.

TRUE

Laws can't cover everything.

TRUE

Leaders are often judged by the decisions they make

TRUE

MNE's protect people in wars, build roads and infrastructure, distribute benefits, and care for the environment.

TRUE

Microfinancing is an important program to assist the poor around the world and promote economic development, employment and growth through the support of micro-entrepreneurs and small businesses.

TRUE

More than 120 million children between the ages of 5 and 14 work full time.

TRUE

Most managers work at Level 2 of Kohlberg's Stages of Moral Development

TRUE

New technology brings an increased need for moral reasoning.

TRUE

Regardless of the persuasive format selected, the introduction should contain an attention grabbing statement.

TRUE

Relational violence includes belittling and controlling behavior as well as physical violence.

TRUE

Rewards can offset dissonance.

TRUE

The Global Sullivan Principles represent an attempt to create a universal set of ethical values and principles.

TRUE

The effectiveness of a leader's power should generally be looked at from a long-term perspective.

TRUE

The first step in the define the conflict state is to define the conflict.

TRUE

The most common compliance-gaining strategy by both women and men is the direct request.

TRUE

The questions we ask often guide our actions more than our answers do.

TRUE

The role of the World Bank is to provide financing for national economic development efforts.

TRUE

The triple bottom line (TBL) of people, profit and planet expands the traditional reporting framework to take into account social and environmental performance in addition to financial performance.

TRUE

There are different universal sets of values and ethical standards that are shared by multinationals.

TRUE

To combat unethical behavior, many international agencies have developed global values.

TRUE

True or False: Cyberbullying can often be crueler than face-to-face bullying

TRUE

True or False: Help is also available for the partner that is the abuser in the relationship.

TRUE

True or False: Jealousy is a feeling we have when we feel our relationship is in danger due to some rival.

TRUE

True or False: Reflecting on what you have learned from the conflict is an excellent way to see the conflict in a positive light.

TRUE

True or False: When in conflict, the priority should be on understanding the other and looking for win/win solutions.

TRUE

True or False: When you are setting the stage for your conflict, it is important to be clear on what you are fighting about.

TRUE

When engaging in Ethical (Moral) reasoning, one aspect to be taken into account is determining the economic outcomes.

TRUE

When you say something to someone that you know will really hurt them, you are engaging in beltlining.

TRUE

Which of the following statements best characterizes the use of work teams?

Teams are unnecessary if an individual can do the job better.

The four key attributes of global executives are; a deep understanding of both their local and global markets, solid business fundamentals, the ability to attract and retain top talent, and

The ability to champion new world thinking

The problem with Enron was:

They did not follow their code of ethics

We need to act with caution when we say that highly performing teams usually have a shared leadership structure because

This can be ethnocentric thinking

The best ethical indicator is

Transparency

A good code of ethics will include the values shared by members of an organization

True

According to the Electronic Reserve Reading, The global company's challenge, being global brings clear strategic benefits with access to new customer markets, suppliers and partners.

True

Conflict resolution skills are important for everyone to develop.

True

Conflict styles are influenced by personality, family history as well as emotional state.

True

Ethical involves using universal principles to make decisions.

True

Ethics courses can help leaders improve the moral climates of businesses.

True

Good business means ethics is a myth.

True

How much we pay our top executives is an ethical issue

True

The Ford-Bridgestone/Firestone crisis was an international crisis.

True

True or False: Integrative communication is a way to positively work with jealousy within a relationship.

True

One of the steps of ethical reasoning is to consider the legal requirements.

True.

_____ in 5 of employees who saw misconduct did not report it.

Two

Levis Jeans made in the United States and sold in Russia are an example of which of the following?

U.S. export

______________________ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

Verbal aggressiveness

The guiding principle of this course is the question:

What is the right thing to do

In creating a culture of ethics we should ask,

What is the truth?

Which of the following is NOT a true consequence of reward and coercive power?

When coercive power is exerted, other bases of power are frequently increased or enhanced.

Enron was known for having a very good code of ethics.

Yes - they had an excellent code of ethics

According to Laura Nash, can business ethics helps us choose between self-interest and company interest?

Yes-this is a business ethics decision.

Which of the following is a consequence of relationship violence?

all of the above are consequences

Eula is willing to speak up when she feels like she has a point to make and is defending a cause she believes in. Eula will score high on

argumentativeness.

Nikhil is a design manager for a production company. He independently assigns teams, chooses projects, researches trends, and is able to work from home two to three days a week. He provides a status report to the design director once a month. Based on this description, it's safe to say that Nikhil's job is high in which job characteristic?

autonomy

Which of the following helps explain the current popularity of teams? Teams ________.

better utilize employee talents

According to Laura Nash, ____ is the study of how personal moral norms apply to the activities and goals of commercial enterprise.

business ethics

The most common type of verbal aggressiveness is

character attack.

According to Nash business ethics deals with which of the following areas of managerial decision making?

choices about what the laws should be and whether to follow them

One reacts to ________ power out of fear of the negative ramifications that might result if one fails to comply.

coercive

When a child is warned against doing something under the threat of punishment and yet does exactly what he or she was told not to do, we have an operation of negative ___________________ power,

coercive

Win-win strategies are based on all of the following except

collaborative negotiation.

Communication messages that are passed through a great many people will most likely suffer from which of the following?

distortion

Leadership focuses on the ________.

downward influence of a leader on his or her followers

Liz is single with no children. She is a night person, and cannot function until after her morning coffee, a slow waking up and getting ready, and watching or listening to the morning news. She detests the morning traffic rush, and is in a horrible mood if she has to deal with it. When looking for a 40 hour a week job, which of the following schedules would be most appealing for Liz?

enter and leave any time between 6:00 a.m. to 7:00 p.m., Monday through Friday

All of the following are popular myths about business ethics except

ethics is a public, not personal, affair

Mark and Alexis are a married couple with three children. Recently, Alexis lost her job which supplies approximately 25% of the family's income. Together the couple has gone through their budget and marked items that are needs vs. wants, discussed financial, family, and personal goals, and thought of potential solutions. What should the couple do next according to the problem-solving method outlined in your textbook?

evaluate the proposed solutions

Critics generally argue that globalization has caused or at least enhanced all of the following problems except

expansion of individual sovereignty.

Which of the following is not one of the most widely used variable - pay programs?

flat pay

Hersey and Blanchard's leadership theory differs from other leadership theories primarily because it ________.

focuses on the followers

An informal communication network is typically called a ________.

grapevine

What does legislation require almost every company in Western Europe to do?

have a form of representative participation

The best companies have

high integrity and ethical standards

MNEs benefit their host countries in all of the following ways except

increase imports and limit exports

Which of following is not a macro level environmental force?

industry

Any commercial transaction that crosses the borders of two or more nations is known as ________.

international business

A trucking company routinely makes all of its office staff work for a week in the warehouse area: loading trucks, cleaning trucks, and doing other work which they are capable of. This program is an example of which of the following?

job rotation

Janice and Shunil are both senior software analysts. They have worked together on projects for six years and get along great. Janice is pregnant and anticipating the arrival of her first child. Shunil would like to experiment with opening his own business as a home media installation consultant. They both need some income. Which of the following alternative job structures would be best for Janice and Shunil?

job sharing

Fiedler labels the degree of confidence, trust, and respect that subordinates have in their leader as ________.

leader - member relations

Helena and Laura were talking on the phone. Laura's two year old son fell and started crying and Laura could no longer hear what Helena said. This is an example of ________.

noise

Messages conveyed through body movements and facial expressions are ________.

nonverbal communication

What is Maslow's hierarchy of needs starting from a person's most basic need

physical, safety, social, self-esteem, self-actualization

The ability of one person to influence what another person thinks or does is called

power.

Joan, your director of accounting, has created a team of seven employees from the accounts payable department who meet for three hours a week to discuss ways of improving quality, efficiency and the work environment. This is an example of a ________ team.

problem - solving

A group member who is trying to manage conflict in a group should do which of the following?

refer to ideas by topic

John admires and respects Bill, and would do anything to get Bill to like him. What type of power does Bill have over John?

referent

When your superior offers you a raise if you will perform additional work beyond the requirements of your job, he/she is exercising ________ power.

reward

Level 3 in Kohlberg's Stages of Moral Development is also referred to as all of the following except

reward seeking.

Which of the following is the last step in the reflective-thinking process?

select the best solution

Whenever, he engages in conflict, Terrill starts yelling, which prevent his partner from constructively responding. This is an example of the use of (a)

silencer.

When Linda and Karen argue, Linda usually starts crying and claims she feels sick. What unproductive strategy is Linda using?

silencers

Leadership requires ________.

some congruence between the goals of the leader and those being led D) followers to share behavioral traits with their leaders E) a dependency of the leader on those being led

Which of the following is NOT a way to communicate equality when dealing with conflict?

stress your own opinions first

Of the following, to whom would we most likely grant legitimate power?

teacher

Power can be defined as ________.

the ability to influence the behavior of others

Which "hat" asks you to become a devil's advocate when trying to solve a conflict

the negative argument hat

Why would an employee choose a flexible spending plan over a standard modular plan?

their take - home pay is higher

Larue Hosmer presented an ethical framework consisting of:

understanding the moral standards, moral impact, moral problem, economic outcomes, legal requirements, and evaluate the ethical standards and principles.

Janice is your director of sales. Since her employees are located in Europe, Asia, and North America, she has decided to use instant messaging to tie her employees together in order to develop a marketing strategy for a new product line. This is an example of a ________ team.

virtual

When all communication is channeled through one central figure, a ________ communication network exists.

wheel

Which of the following is NOT related to violence in couples?

wives who have less power in the relationship