Capstone Class - Exam 1
Research shows that only about 20 percent of married and single couples experience violence in their relationships
.FALSE
In low-income countries there are _____ phones per 100 people.
1.4
It has been estimated that workplace theft costs U.S. businesses $______ each year.
600 billion
___ percent of the world's population earn less than $2,000 a year
65
How many people in the world have never heard a dial tone or surfed the internet?
80%
How many businesses have strong ethical cultures?
9%
Only ________ of business have strong ethical programs.
9%
Which of the following is an example of the globalization of production?
A U.S. company builds a manufacturing facility in India
In what way is negotiation different from other activities in the workplace?
A lack of emotion improves performance.
Which of the following is NOT a difference between argumentativeness and verbal aggressiveness?
Aggressiveness increases the user's power of persuasion while argumentativeness decreases it.
When we make an ethical decision, it is all of the following except:
Agreeable to everyone
Crime and corruption have globalized as well as legitimate business. Statistics say:
All of the above
Ethical reasoning is principled thinking consisting of
All of the above
Ethical reasoning is used to:
All of the above
Ethical training can add value to an organization in which of the following ways?
All of the above
Guy's Core Values include:
All of the above
Just learning ethical reasoning allows us to:
All of the above
Making very small loans to the rural poor in developing countries so they can establish a business and lift themselves out of poverty is called:
All of the above
People, Profit, Planet are parts of:
All of the above
The United Nations Global Compact Principles:
All of the above
examples of Social Entrepreneur activities are
All of the above
According to the Electronic Reserve Reading, Knowledge-Worker Productivity
All of these
According to the Electronic Reserve Reading, The Ethical Mind, what forces can erode good work conducted in an ethical manner:
All of these
According to the Electronic Reserve Reading, The Price of Incivility, it states that an organization can manage for civility by:
All of these
According to the Electronic Reserve Reading, What's needed next: A culture of candor, it states that people tend to
All of these
Choose which of the following are psychological effects of relationship violence:
All of these
Cultural values to consider when doing business internationally include:
All of these
Identify type(s) of leadership power:
All of these
_____________________ is a quality to be cultivated, rather than avoided.
Argumentativeness
According to the Electronic Reserve Reading, The global company's challenge:
As global companies grow and become more diverse, complexity costs rise
Which is more important?
Asking the question "What is the right thing to do?"
What is an organizing principle that governs the process of the Stakeholder Management approach
Asking, "What is the right thing to do?"
Physical flight, falling asleep, or just mentally withdrawing are all examples of
Avoidance
Jealousy is a potential cause of interpersonal relationship conflict and some of its components include:
Both Cognitive and Emotional
Which of the following popular myths argues that business practices are basically amoral, since business operates in a free market?
Business and ethics do not mix
Which of the following myths holds that right or wrong are in the eye of the beholder?
Business ethics is relative
Which of the following is the world's single largest religion?
Christianity
Which of the following is not a level of business ethics?
Competititve
According to the Electronic Reserve Reading, How to pick a good fight, what is the single greatest predictor of poor company performance?
Complacency
For which of the following reasons is ethical reasoning required in business?
Complex moral problems require an intuitive or learned understanding and concern for fairness, justice, and due process to people, groups, and communities
Which of the following was the most frequently observed misconduct in business in the past 12 months?
Conflict of interest
According to the Electronic Reserve Reading, The Price of Incivility, it states that incivility costs include:
Creativity suffers
All of the following should be taught as part of moral and ethical reasoning except:
Developing a formal structure of checks and balances
According to the Electronic Reserve Reading, Social Intelligence and the Biology of Leadership, leaders should focus on:
Developing genuine interest in others whose support they need
All of the following are skills that the global manager needs to develop except
Directive leadership
Which of the following environmental dimensions continues to evolve into a more global context of trade, markets, and resource flows?
Economic
Which of the following is NOT true in regard to empowering others?
Empowering others will always decrease your own power.
According to Hofstede's framework, which of the following is LEAST likely to be valued in a group-oriented culture?
Entrepreneurial risk taking
Which of the following is NOT true in regard to jealousy?
Envy and jealousy is essentially the same thing.
Statements that include "should" or "ought to" should be avoided when communicating. This idea conveys the interpersonal skill of
Equality
Which one has more to do with principles and belief systems?
Ethics
Which of the following is NOT true about power?
Everyone is born with equal power.
By using an ethical framework for making our decisions, we ensure that our decisions are:
Explainable
411 Million children are engaged in economic activity.
FALSE
A model for making ethical decisions is an outside-in model.
FALSE
According to the Electronic Reserve Reading, How to pick a good fight, conflict cannot be healthy.
FALSE
According to the Electronic Reserve Reading, Social Intelligence and the Biology of Leadership, a leader's emotions and actions cannot prompt followers to mirror those feelings and deeds.
FALSE
According to the Electronic Reserve Reading, Social Intelligence and the Biology of Leadership, social intelligence in not very important when it comes to crisis situations.
FALSE
According to the Electronic Reserve Reading, Social Intelligence and the Biology of Leadership, stress does not have much effect on memory, planning or creativity.
FALSE
According to the Electronic Reserve Reading, The Ethical Mind, positive periodic inoculations do little to help people stay on an ethical path.
FALSE
According to the Electronic Reserve Reading, The Ethical Mind, the respectful mind is the same as an ethical mind.
FALSE
According to the Electronic Reserve Reading, The Ethical Mind, whistleblowers do not have the characteristics of an ethical mind:
FALSE
According to the Electronic Reserve Reading, The Price of Incivility, it states that post-departure interviews are more effective and true right after departure from the organization and not six months later.
FALSE
According to the Electronic Reserve Reading, The global company's challenge, retention, training, recruiting and the development process in emerging markets is not a challenge for global companies.
FALSE
According to the Electronic Reserve Reading, The global company's challenge, the economic spotlight is shifting to developed, mature markets and new strategies, people, costs and risks must be developed.
FALSE
According to the Electronic Reserve Reading, The global company's challenge, the slowest growing economies are the emerging markets given the risks involved.
FALSE
According to the Electronic Reserve Reading, What's needed next: A culture of candor, it notes that candor generally does not improve performance of an organization
FALSE
According to the Electronic Reserve Reading, Why don't we know more about knowledge, the goal should be to get the most personal productivity out of individuals and not the entire organization.
FALSE
Africa South of the Sahara is being crushed by globalization.
FALSE
Argumentativeness is the same as aggressiveness.
FALSE
Demographically, the workforce has become more homogeneous.
FALSE
Empathy refers to an attitude or approach that treats each person as an important and vital contributor to the interaction.
FALSE
Ethical reasoning is a way to skirt the gray ereas.
FALSE
Ethics is a personal, individual affair, not a public or debatable matter.
FALSE
General Electric is larger than General Motors.
FALSE
Given that laws cover all aspects of a problem, ethical reasoning becomes optional when laws exist.
FALSE
Globalization has had little impact on labor or the environment.
FALSE
Hammering away at your own point of view until the other person gives in is called gunnysacking.
FALSE
If we don't know what our values and beliefs are, they cannot influence our actions.
FALSE
Individuals generally have more resources to solve problems than groups do.
FALSE
Interrelationship conflict includes emotional but not physical violence.
FALSE
It is important to make good decisions quickly and confidentially before our stakeholders find out.
FALSE
It is impossible to know there is a problem in an organization unless one has several years to assess the situation.
FALSE
It is not important to match the right person with the right skill set as either a manager or leader.
FALSE
Listening skills are not important for mentor, only leadership skills are
FALSE
Mentors should not focus on the mentee, but rather what they need to teach the mentee
FALSE
Morals are not guides and should not be based in ethical beliefs
FALSE
Multifunctional thinking is important to global managers because it means they know how to do a lot of things.
FALSE
Retention centricity is not an issue of concern in the determining the success of a business internationally:
FALSE
Social responsibility is important because it is what helps leaders know where they are in the hierarchy of the organization.
FALSE
The "control of thinking hat" helps you take control of the conflict from the other person.
FALSE
The Triple Bottom Line is the amount of profit after taxes have been paid in both the country an MNE does business in and the home country.
FALSE
The acronym GIFT stands for (1) Genuine, (2) Independent, (3) Free and (4) Training.
FALSE
The assumption that selling to the poor is a bad idea because they do not have money and do not buy anything is
FALSE
The objective of ethical decision making is to find the right answer.
FALSE
The rules of the international monetary system are enforced by the World Bank.
FALSE
The sentence, "I said so because I'm your mother" is an example of referent power.
FALSE
The term globalization of production refers to convergence in buyer preferences in markets around the world.
FALSE
Theft costs companies $60 billion annually.
FALSE
Today, NAFTA is the international organization that enforces the rules of international trade worldwide.
FALSE
True or False: Bullying is something that happens at school with children, but never within a workplace or a family setting.
FALSE
True or False: In the workplace, occurrences of bullying are personal problems and have no impact on the company's bottom line.
FALSE
True or False: While in conflict, it is appropriate to use "gunnysacking" of your grievances, since you are fighting anyway.
FALSE
Victims of bullying often experience significant emotional but not physical problems.
FALSE
We need to meet the needs of stakeholders because they are the ones who own the company.
FALSE
When it comes to ethical decision-making, it is important to keep your own beliefs and values from getting in the way.
FALSE
When there is new technology, it is important to enact new laws to cover all the contingencies.
FALSE
You can have separate values at work and at home.
FALSE
You should not operate according to your own value system, because that would be ethnocentric.
FALSE
_______________________ techniques involve helping the other person to maintain a positive image.
Face-enhancing
"Doing the right thing" is not a very sustainable approach to decision making for leaders of corporations.
False
According to the Electronic Reserve Reading, The Price of Incivility, it notes that incivility is expensive but most organizations recognize or take action to curtail it.
False
According to the Electronic Reserve Reading, The global company's challenge, despite differences in global organizations there is a single organizational model that can be adopted to be more competitive.
False
Aggressiveness is constructive, while argumentativeness is destructive
False
Ethical and moral issues in business can be examined from three levels: individual, group, and organizational level.
False
Ethics courses must provide leaders with a concrete set of rules.
False
Ethnocentricity is not an issue of concern in the determining the success of a business internationally:
False
In making decisions, a leader's responsibility is to the stockholders.
False
In the first stage of conflict management you should examine possible solutions.
False
In work group managers should just focus on the group values, not the individual team members' values.
False
Most companies have strong ethical cultures.
False
Relationship violence includes verbal, emotional, and physical abuse, but not sexual abuse.
False
Stockholders are individuals, companies, groups, and nations that cause and respond to external issues, opportunities, and threats.
False
The myths regarding business ethics are important because they provide us with stories about leaders who have been both ethical and successful.
False
_______________________ hat focuses attention on the emotional responses to the problem.
Feeling
Which model represents the theory that effective group performance depends on the proper match between a leader's style and the degree to which the situation gives control to the leader?
Fiedler's Contingency Model
Which one comes first for a leader in ethical decision-making?
First know yourself.
GIFT as it applies to the receipt of gifts stands for
Genuine, Independent, Free, and Transparent
________ is the trend toward greater economic, cultural, political, and technological interdependence among national institutions and economies.
Globalization
Which of the following represent Stage 3 in Kohlberg's Stages of Moral Development?
Good person
Deregulation of industries falls under which of the following environmental dimensions?
Governmental/regulatory
According to the opponents of globalization, which of the following occurs as a result of worker dislocation brought about by globalization?
Gradual lowering of workers' wages
Which of the following is NOT a suggestion for cultivating argumentativeness?
If the argument is unproductive, use a silencer.
Henry Cloud stated that integrity is like the wake of a ship because,
If the people behind us look like they have been chewed-up, you have an ethical problem.
Which of the following is NOT true in regard to the principle of less interest?
If you think you have less power, you will be less likely to avoid confrontation.
Stakeholder analysis is part of which attribute of ethical decision making:
Inclusionary
_______________ refers to the techniques and strategies by which you regulate and carry on interpersonal interactions.
Interaction management
What is the correct order for a problem solution persuasive format
Introduction, significance, inherency, solvency, conclusion
According to the 2007 Corruption Perception Index, the country that is considered to be most corrupt is which of the following?
Iraq
What makes this course so important?
It helps leaders make better decisions
According to the Electronic Reserve Reading, The Ethical Mind:
It's easier to do good work when interest groups are in harmony
In today's business environment, it is most important for leaders to:
Lead the decision-making process
According to the Electronic Reserve Reading, The Ethical Mind, there are multiple varieties of intelligence to include:
Linguistic
Which of the following is considered a secondary stakeholder group?
Local community groups
The core of our stakeholder includes all of the follow except:
Local governmet
Which of the following are corporations that own and control production or service facilities outside the country in which they are based?
MNEs
According to the Electronic Reserve Reading, The new economics of organization,:
Management of knowledge is critical
Who scores higher on Kohlberg's Stages?
Managers in smaller organizations
Which of the following terms is used to refer to all the technology used in a culture to manufacture goods and provide services?
Material culture
The process by which the principles of the fast-food restaurant are becoming dominant across the world is often called which of the following?
McDonaldization
If one is answering the question "How will the situation/world appear or what will it be like if the suggested solution is implemented?" within the body of his/her speech/essay, then the _____________ pattern is being used.
Monroe's Motivated Sequence
Marketing to the bottom of the world pyramid might be an example of:
New World Thinking
Refusing to discuss the conflict and listen to the other person's point of view is a form of
Nonnegotiation
Employees
Often want to do well but don't know how at first
The center of our framework we find:
Ourselves
Terrorism and the fall of the Communist regime are examples of which environmental dimension that affects industries and organizations?
Political
_____________________ hat asks that you look at the upside
Positive benefits
According to the Electronic Reserve Reading, What's needed next: A culture of candor, it provides suggestions for creating transparency by:
Practice having unpleasant conversations
Which of the levels in Kohlberg's Stages of Moral Development is also referred to as self-orientation?
Preconventional
In any interpersonal relationship, the person who maintains the power is the one who is less interested in the reward or punishments controlled by the other person. This is known as the
Principle of less interest
Which of the following represents the most frequently cited characteristics of the best companies to work for by employees?
Profit sharing
According to the Electronic Reserve Reading, Why should anyone be led by you, inspirational leaders:
Rely heavily on intuition
From a long term perspective, which type of leadership power is generally most effective:
Servant
Which of the following is NOT a way to lose power?
Share skills and decision making
According to the Globalization Index, which of the following nations ranks first as the most globalized nation overall?
Singapore
Microfinancing is
Small loans to small companies
The ability to quickly spot and respond to political, economic, ethical and social threats is considered which of the following?
Stakeholder management skills
According to the Electronic Reserve Reading, How to pick a good fight, dissent does what?
Stimulates Creativity
Which of the following is not a secondary stakeholder group?
Suppliers
________ results in a level of performance that is greater than the sum of the individual inputs.
Synergy
A 2009 study found that 15 percent of 13- to 18-year-olds had been victims of cyberbullying.
TRUE
A first step toward understanding stakeholder issues is to gain an understanding of environment forces that influence issues and stakes of different groups.
TRUE
According to the Electronic Reserve Reading, Social Intelligence and the Biology of Leadership, Spindle cell circuitry provides for instant information and intuition.
TRUE
According to the Electronic Reserve Reading, Social Intelligence and the Biology of Leadership, oscillators help people coordinate their physical movements together.
TRUE
According to the Electronic Reserve Reading, The Ethical Mind, if you are not prepared to resign and be fired for what you believe then you are not a worker but a slave.
TRUE
According to the Electronic Reserve Reading, The Price of Incivility, it states that without constant vigilance that incivility can creep back into an organization.
TRUE
According to the Electronic Reserve Reading, The global company's challenge, by pursuing emerging markets global companies are taking more unfamiliar risks that are difficult to evaluate.
TRUE
According to the Electronic Reserve Reading, The global company's challenge, global organizations face a globalization penalty when doing business and score lower in several key areas.
TRUE
According to the Electronic Reserve Reading, The global company's challenge, large global companies still enjoy economic leverage from being able to invest in shared infrastructure:
TRUE
According to the Electronic Reserve Reading, What's needed next: A culture of candor, it states that the ability to keep secrets is vanishing.
TRUE
According to the Electronic Reserve Reading, Why don't we know more about knowledge, if more non-value adding work is eliminated that will help improve knowledge worker productivity.
TRUE
According to the Electronic Reserve Reading, Why should anyone be led by you, if a leader over differentiates from his/her employees they may lose contact with them.
TRUE
Both developing and industrialized nations have child labor.
TRUE
Business is a human activity and as such can be evaluated from a moral perspective.
TRUE
Companies with bad reputations have a harder time finding employees.
TRUE
Constructive criticism can be a mentoring skill.
TRUE
Doing a stakeholder analysis helps to make our decisions more inclusionary.
TRUE
Effective conflict management includes focusing on the task rather than disagreements of the members.
TRUE
Effective conflict management resolving conflicts and disagreements quickly.
TRUE
Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.
TRUE
Ethics courses should help leaders select their own ethical priorities.
TRUE
Extranets give distributors and suppliers access to a company's online database to place orders electronically.
TRUE
For business leaders and managers, managing ethically also means managing with integrity.
TRUE
Guy's Core Values offers a practical set of universal values.
TRUE
Husbands who have less power in a relationship are more likely to engage in violence.
TRUE
In the World Trade Organization (WTO) dispute settlement system, the WTO has the ability to penalize offending nations.
TRUE
It is important for ethics courses to teach leaders how to deal with economic fundamentalists.
TRUE
Laura Nash proposed that business ethics is about making decisions about what the laws should be, and whether to follow them.
TRUE
Laws can't cover everything.
TRUE
Leaders are often judged by the decisions they make
TRUE
MNE's protect people in wars, build roads and infrastructure, distribute benefits, and care for the environment.
TRUE
Microfinancing is an important program to assist the poor around the world and promote economic development, employment and growth through the support of micro-entrepreneurs and small businesses.
TRUE
More than 120 million children between the ages of 5 and 14 work full time.
TRUE
Most managers work at Level 2 of Kohlberg's Stages of Moral Development
TRUE
New technology brings an increased need for moral reasoning.
TRUE
Regardless of the persuasive format selected, the introduction should contain an attention grabbing statement.
TRUE
Relational violence includes belittling and controlling behavior as well as physical violence.
TRUE
Rewards can offset dissonance.
TRUE
The Global Sullivan Principles represent an attempt to create a universal set of ethical values and principles.
TRUE
The effectiveness of a leader's power should generally be looked at from a long-term perspective.
TRUE
The first step in the define the conflict state is to define the conflict.
TRUE
The most common compliance-gaining strategy by both women and men is the direct request.
TRUE
The questions we ask often guide our actions more than our answers do.
TRUE
The role of the World Bank is to provide financing for national economic development efforts.
TRUE
The triple bottom line (TBL) of people, profit and planet expands the traditional reporting framework to take into account social and environmental performance in addition to financial performance.
TRUE
There are different universal sets of values and ethical standards that are shared by multinationals.
TRUE
To combat unethical behavior, many international agencies have developed global values.
TRUE
True or False: Cyberbullying can often be crueler than face-to-face bullying
TRUE
True or False: Help is also available for the partner that is the abuser in the relationship.
TRUE
True or False: Jealousy is a feeling we have when we feel our relationship is in danger due to some rival.
TRUE
True or False: Reflecting on what you have learned from the conflict is an excellent way to see the conflict in a positive light.
TRUE
True or False: When in conflict, the priority should be on understanding the other and looking for win/win solutions.
TRUE
True or False: When you are setting the stage for your conflict, it is important to be clear on what you are fighting about.
TRUE
When engaging in Ethical (Moral) reasoning, one aspect to be taken into account is determining the economic outcomes.
TRUE
When you say something to someone that you know will really hurt them, you are engaging in beltlining.
TRUE
Which of the following statements best characterizes the use of work teams?
Teams are unnecessary if an individual can do the job better.
The four key attributes of global executives are; a deep understanding of both their local and global markets, solid business fundamentals, the ability to attract and retain top talent, and
The ability to champion new world thinking
The problem with Enron was:
They did not follow their code of ethics
We need to act with caution when we say that highly performing teams usually have a shared leadership structure because
This can be ethnocentric thinking
The best ethical indicator is
Transparency
A good code of ethics will include the values shared by members of an organization
True
According to the Electronic Reserve Reading, The global company's challenge, being global brings clear strategic benefits with access to new customer markets, suppliers and partners.
True
Conflict resolution skills are important for everyone to develop.
True
Conflict styles are influenced by personality, family history as well as emotional state.
True
Ethical involves using universal principles to make decisions.
True
Ethics courses can help leaders improve the moral climates of businesses.
True
Good business means ethics is a myth.
True
How much we pay our top executives is an ethical issue
True
The Ford-Bridgestone/Firestone crisis was an international crisis.
True
True or False: Integrative communication is a way to positively work with jealousy within a relationship.
True
One of the steps of ethical reasoning is to consider the legal requirements.
True.
_____ in 5 of employees who saw misconduct did not report it.
Two
Levis Jeans made in the United States and sold in Russia are an example of which of the following?
U.S. export
______________________ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.
Verbal aggressiveness
The guiding principle of this course is the question:
What is the right thing to do
In creating a culture of ethics we should ask,
What is the truth?
Which of the following is NOT a true consequence of reward and coercive power?
When coercive power is exerted, other bases of power are frequently increased or enhanced.
Enron was known for having a very good code of ethics.
Yes - they had an excellent code of ethics
According to Laura Nash, can business ethics helps us choose between self-interest and company interest?
Yes-this is a business ethics decision.
Which of the following is a consequence of relationship violence?
all of the above are consequences
Eula is willing to speak up when she feels like she has a point to make and is defending a cause she believes in. Eula will score high on
argumentativeness.
Nikhil is a design manager for a production company. He independently assigns teams, chooses projects, researches trends, and is able to work from home two to three days a week. He provides a status report to the design director once a month. Based on this description, it's safe to say that Nikhil's job is high in which job characteristic?
autonomy
Which of the following helps explain the current popularity of teams? Teams ________.
better utilize employee talents
According to Laura Nash, ____ is the study of how personal moral norms apply to the activities and goals of commercial enterprise.
business ethics
The most common type of verbal aggressiveness is
character attack.
According to Nash business ethics deals with which of the following areas of managerial decision making?
choices about what the laws should be and whether to follow them
One reacts to ________ power out of fear of the negative ramifications that might result if one fails to comply.
coercive
When a child is warned against doing something under the threat of punishment and yet does exactly what he or she was told not to do, we have an operation of negative ___________________ power,
coercive
Win-win strategies are based on all of the following except
collaborative negotiation.
Communication messages that are passed through a great many people will most likely suffer from which of the following?
distortion
Leadership focuses on the ________.
downward influence of a leader on his or her followers
Liz is single with no children. She is a night person, and cannot function until after her morning coffee, a slow waking up and getting ready, and watching or listening to the morning news. She detests the morning traffic rush, and is in a horrible mood if she has to deal with it. When looking for a 40 hour a week job, which of the following schedules would be most appealing for Liz?
enter and leave any time between 6:00 a.m. to 7:00 p.m., Monday through Friday
All of the following are popular myths about business ethics except
ethics is a public, not personal, affair
Mark and Alexis are a married couple with three children. Recently, Alexis lost her job which supplies approximately 25% of the family's income. Together the couple has gone through their budget and marked items that are needs vs. wants, discussed financial, family, and personal goals, and thought of potential solutions. What should the couple do next according to the problem-solving method outlined in your textbook?
evaluate the proposed solutions
Critics generally argue that globalization has caused or at least enhanced all of the following problems except
expansion of individual sovereignty.
Which of the following is not one of the most widely used variable - pay programs?
flat pay
Hersey and Blanchard's leadership theory differs from other leadership theories primarily because it ________.
focuses on the followers
An informal communication network is typically called a ________.
grapevine
What does legislation require almost every company in Western Europe to do?
have a form of representative participation
The best companies have
high integrity and ethical standards
MNEs benefit their host countries in all of the following ways except
increase imports and limit exports
Which of following is not a macro level environmental force?
industry
Any commercial transaction that crosses the borders of two or more nations is known as ________.
international business
A trucking company routinely makes all of its office staff work for a week in the warehouse area: loading trucks, cleaning trucks, and doing other work which they are capable of. This program is an example of which of the following?
job rotation
Janice and Shunil are both senior software analysts. They have worked together on projects for six years and get along great. Janice is pregnant and anticipating the arrival of her first child. Shunil would like to experiment with opening his own business as a home media installation consultant. They both need some income. Which of the following alternative job structures would be best for Janice and Shunil?
job sharing
Fiedler labels the degree of confidence, trust, and respect that subordinates have in their leader as ________.
leader - member relations
Helena and Laura were talking on the phone. Laura's two year old son fell and started crying and Laura could no longer hear what Helena said. This is an example of ________.
noise
Messages conveyed through body movements and facial expressions are ________.
nonverbal communication
What is Maslow's hierarchy of needs starting from a person's most basic need
physical, safety, social, self-esteem, self-actualization
The ability of one person to influence what another person thinks or does is called
power.
Joan, your director of accounting, has created a team of seven employees from the accounts payable department who meet for three hours a week to discuss ways of improving quality, efficiency and the work environment. This is an example of a ________ team.
problem - solving
A group member who is trying to manage conflict in a group should do which of the following?
refer to ideas by topic
John admires and respects Bill, and would do anything to get Bill to like him. What type of power does Bill have over John?
referent
When your superior offers you a raise if you will perform additional work beyond the requirements of your job, he/she is exercising ________ power.
reward
Level 3 in Kohlberg's Stages of Moral Development is also referred to as all of the following except
reward seeking.
Which of the following is the last step in the reflective-thinking process?
select the best solution
Whenever, he engages in conflict, Terrill starts yelling, which prevent his partner from constructively responding. This is an example of the use of (a)
silencer.
When Linda and Karen argue, Linda usually starts crying and claims she feels sick. What unproductive strategy is Linda using?
silencers
Leadership requires ________.
some congruence between the goals of the leader and those being led D) followers to share behavioral traits with their leaders E) a dependency of the leader on those being led
Which of the following is NOT a way to communicate equality when dealing with conflict?
stress your own opinions first
Of the following, to whom would we most likely grant legitimate power?
teacher
Power can be defined as ________.
the ability to influence the behavior of others
Which "hat" asks you to become a devil's advocate when trying to solve a conflict
the negative argument hat
Why would an employee choose a flexible spending plan over a standard modular plan?
their take - home pay is higher
Larue Hosmer presented an ethical framework consisting of:
understanding the moral standards, moral impact, moral problem, economic outcomes, legal requirements, and evaluate the ethical standards and principles.
Janice is your director of sales. Since her employees are located in Europe, Asia, and North America, she has decided to use instant messaging to tie her employees together in order to develop a marketing strategy for a new product line. This is an example of a ________ team.
virtual
When all communication is channeled through one central figure, a ________ communication network exists.
wheel
Which of the following is NOT related to violence in couples?
wives who have less power in the relationship
