Cashier

Which of the following are examples of times you should wear a cut glove?

Slicing bagels by hand with a knife Slicing pastries at a guests special request with a knife

How often should the kiosks and verifies be cleaned with S&as wipes

Every 30 minutes

What customizations are available on a Flatbread pizza?

Extra cheese Leave off any toppings/ingredient Extra sauce

True/ False: You are required ask the questions exactly as they appear on the Cashier Process Map?

False

True/False: Each flatbread pizza i served with your choice of half sandwich, half sale, or cup of soup

False

True/False: Inly $50 bills and higher are dropped in the cashier drop boxes

False

True/ False: One scone served to-go is placed in a 5x5 window box with two napkins

False (placed in a #6 bag with two napkins)

Where is the label placed on a cinnamon Crumb Coffee Cake?

Front right extending to the bottom, sealing the box

What is an example of going the "extra inch" for a guest?

Giving the guest a free cookie when you over hear them mention it is their birthday Helping a guest out to their vehicle with multiple bags

If you're not able to get to a guest right away because you are helping someone else, what should you do?

Make eye contact with them, give a smile/nod, and/or say "I'll be right with you"; and continue helping the guest in front of you

Which is true when consolidating bagels?

Move products up the wall and in as they run out Remove bottom row of bagel baskets when empty

What is a NERO backed product?

One that we should never run out of

Where is the label placed on a bakery 4-pack?

Center front, sealing the box

A bagel and cream cheese for here is plated with what?

2 napkins, 1 knife

A cinnamon roll for here is plated with what

2 napkins

2 bread loaves Bagel pack 2 scones 2 eggs soufflés 3 cookies / 6 bag with 4 napkins 6 bag 3 napkins Two 6 bags each with 2 napkins, 1 fork, 1 knife Barrel bag with #6 bag containing 13 napkins and 2 knives 2 bread bags, placed in barrel shopper bag

3 cookies = #6 bag with 4 napkins 2 scones = #6 bag with 3 napkins 2 egg soufflés = two #6 bags each with 2 napkins, 1 fork, 1 knife Bagel pack = barrel bag with #6 bag containing 13 napkins and 2 knives 2 bread loaves = 2 bread bags in barrel shopper bag

When should you ask a customer for their My Panera card?

After the greeting but before you take the order

What is an example of suggestive selling?

Asking if they would like to add a drink to their meal Asking a guest if they would like to add chicken to their salad Asking if they would like a bakery treat for .99 with a purchase of a drink

When a guest brings a concern to your attention, what a acronym should you follow when addressing their concern

BLAST ; believe, listen, apologize, solve, thank to help resolve the concern

A guest approaches you and indicates that part of their order is missing. What should be done your first step while following our customer recovery process?

Believe the guest

Where are back up pastores stored?

Bottom two shelves of the Bread wall

What items are eligible for a Meal Upgrade?

Bowl of soup and a smoothie You pick 2 and a lemonade Sandwich and a Mocha

Which cookies can NOT be shingled?

Candy and Lemon Drop

(1st, 2nd, 3rd, 4th, 5th, 6th, 7th, 8th) Fill bakery products and drink cups My Panera Tale order Thank and give direction Repeat back order (confirm sides) Cash out Suggestive sell (drink? Bakery treat)

Greet My Panera Take order Suggestive sell Repeat back order Fill bakery products and drink cups Cash out Thank and give direction

French baguette is the default side choice for which menu items...

Soup Salad Grain bowl You pick 2

True/ False : You just be 18 years or older to operate the bread or bagel slicers

True

True/ False: Bear claws can be shingled

True

True/ False: When filling a backers order always pull pastries from the back ups on the Bread wall instead of the bakery display

True