CBAD 301
Which of the following comprise the building blocks of competitive advantage?
Innovation Quality Responsiveness to customers Efficiency
The ______ is the most widely used personality assessment.
Myers-Briggs Type Indicator
What are the three basic categories of skills needed by managers?
Technical Conceptual Human
The four building blocks of competitive advantage are superior efficiency, innovation, responsiveness to customers, and _______.
quality
A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve these goals is a(n) _______.
strategy
Conceptual managerial skills include which of the following?
the ability to distinguish between cause and effect the ability to analyze and diagnose a situation
The manager who helps first-line managers and nonmanagerial employees increase efficiency by finding ways to better use resources is known as a(n) _______.
middle manager
Which of the following are personality characteristics likely to be possessed by entrepreneurs?
openness to experience high self-esteem
At U.S. Sales Corporation, all the people who are responsible for promoting the company's products work together. This group of people has similar skills and uses the same knowledge to get the job done. This group would be considered a(n) _______.
organization
Placing employees into departments that reflect the types of job-specific tasks they perform falls under the _______ function of management.
organizing
The specific managerial task in which managers create work relationships to allow organizational members to achieve organizational goals is _______.
organizing
An essential task of managers that refers to identifying and selecting the proper goals and courses of action is known as _______.
planning
According to the text, the planning task of the management cycle refers to identifying and selecting _______.
proper goals and courses of action
The four essential managerial tasks are planning, organizing, leading, and _______.
controlling
The essential management task of controlling involves _______.
evaluating how well an organization has achieved its goals
The company's most senior and important manager is known as the _______.
CEO
Which principal task of management involves establishing accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals?
Controlling
Which of the following describes one of the roles of a middle manager?
Evaluates the organization's goals in order to increase performance
True or false: One of the traits of entrepreneurs is to be adverse to taking risks.
False
Which of the following are tasks performed by a middle manager?
Finds ways to better use resources to reduce costs and improve service Evaluates whether organizational goals are appropriate Finds the best way to organize human resources Supervises first-line managers
While planning, managers do which of the following?
Identify appropriate organizational goals Develop strategies for achieving high performance Select the appropriate courses of action
______ addresses decisions about planning, organizing and controlling resources, while ____ is noticing an opportunity to satisfy a customer need and deciding how to find the resources to meet that need.
Management; entrepreneurship
An entrepreneur has to make which of the following decisions?
Organizing Leading Planning
Which of the following is characteristic of a department?
People with similar skills or those who use the same kind of knowledge
Devon has a plan for expanding his business. However, he needs to decide how this plan fits with his company's overall goals and then decide how to best use company resources to implement his plan to achieve these goals. Devon needs to develop _______.
a strategy
In the aftermath of the BP oil spill, it was crucial to be able to analyze and diagnose the situation to determine what caused the spill and what effect it would have on the company and the environment. These skills are considered _______ skills.
conceptual
When managers establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals, they are engaging in the essential task of _______.
controlling
First-line managers are responsible for ______.
daily supervision of nonmanagerial employees
A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals is referred to as _______.
effectiveness
Nathan wonders how appropriate his organization's goals are. Nathan is concerned with _______.
effectiveness
Gathering resources in order to take advantage of an opportunity to provide customers with new or improved goods and services describes
entrepreneurship
Managers need to master conceptual, technical, and _______ skills.
human
Managers who have the ability to motivate and mold people into a cohesive team are said to possess _______ skills.
human
In organizations, innovation is generally fostered _______.
in small groups or teams
Those who find ways to use resources to reduce manufacturing costs and increase effectiveness are _______ managers.
middle
Ultimately, top managers are responsible for the _______.
success or failure of the company
A manager's effectiveness is determined by a complex interaction between their personality traits and _______.
the nature of the job and organization
Conceptual skills are most important at the _______ level of management.
top
The success or failure of a company ultimately rests with _______ managers.
top
The most important department heads are meeting with the company CEO and COO to determine the company's goals. This group is _______.
top managers
An organization's desired future state, which is defined in a short, succinct, and inspiring statement, is known as the organization's _______.
vision
Collectively, a group of people can be defined as an organization when they _______.
work together and coordinate their actions to achieve a wide variety of goals