CH 11 - MIS
Storing past experiences in the form of cases is a KM method called ________.
case-based reasoning (CBR)
To transform information into ________, a firm must expend additional resources to discover patterns, rules, and contexts.
knowledge
________ represents an organization's business processes that are designed to create, store, transfer, and apply knowledge.
knowledge mangement
A(n) ________ is a major type of KM which includes specialized workstations that enable scientists, engineers, and other knowledge workers to create and discover new knowledge.
knowledge work systems
Neural networks ________ to distinguish between valid and fraudulent credit purchases.
learn from patterns in data
________ systems are used by both organizations and universities to manage, deliver, and assess learning and training content.
learning management
The use of computers (hardware and software) to emulate human behavior is called ________.
AI
A scientist who works to create information for organizations is considered a(n) ________ worker.
knowledge
________ allows for the automated creation of designs using advanced graphics software.
CAD
How is a knowledge asset different from a physical one?
Knowledge is not subject to the law of diminishing returns as physical assets are.
A massive online course available to the general public is called a ________ .
MOOC
Organizational learning is the result of knowledge ________.
application
________ allows scientists the ability to create graphical renditions of DNA.
augmented reality
A ________ is an informal social network of professionals and employees within and outside the firm who have similar work-related activities and interests.
community of practice
A(n) ________ is a major type of KM that collects, stores, and disseminates digital content and knowledge.
enterprise-wide KMS
A(n) ________ system is a decision-making tool that follows a series of IF-THEN-ELSE rules.
expert
________ algorithms were inspired by biological systems that examine optimal solutions for a given problem based on big data.
genetic
Knowledge management ________ the ability of the organization to learn from its environment.
increases
he iPhone voice Siri is a type of ________.
intelligent agent
A(n) ________ is a major type of KM which provides tools for discovering patterns and applying knowledge to discrete decisions.
intelligent technique
________ is the study of how computers can potentially improve without human programming.
machine learning
A(n) ________ network learns from identifying patterns in large datasets.
neutral
The knowledge management value chain begins with the ________.
procurement of knowledge
Information in folders, messages, memos, proposals, emails, graphics, electronic slide presentations, and even videos created in different formats and stored in many locations is considered ________ knowledge.
unstructured
________ is the collective and individual experience applied to solving problems.
wisdom