CH 11 - MIS

Storing past experiences in the form of cases is a KM method called​ ________.

case-based reasoning (CBR)

To transform information into​ ________, a firm must expend additional resources to discover​ patterns, rules, and contexts.

knowledge

​________ represents an​ organization's business processes that are designed to​ create, store,​ transfer, and apply knowledge.

knowledge mangement

​A(n) ________ is a major type of KM which includes specialized workstations that enable​ scientists, engineers, and other knowledge workers to create and discover new knowledge.

knowledge work systems

Neural networks​ ________ to distinguish between valid and fraudulent credit purchases.

learn from patterns in data

​________ systems are used by both organizations and universities to​ manage, deliver, and assess learning and training content.

learning management

The use of computers​ (hardware and​ software) to emulate human behavior is called​ ________.

AI

A scientist who works to create information for organizations is considered​ a(n) ________ worker.

knowledge

​________ allows for the automated creation of designs using advanced graphics software.

CAD

How is a knowledge asset different from a physical​ one?

Knowledge is not subject to the law of diminishing returns as physical assets are.

A massive online course available to the general public is called a​ ________ .

MOOC

Organizational learning is the result of knowledge​ ________.

application

​________ allows scientists the ability to create graphical renditions of DNA.

augmented reality

A​ ________ is an informal social network of professionals and employees within and outside the firm who have similar​ work-related activities and interests.

community of practice

​A(n) ________ is a major type of KM that​ collects, stores, and disseminates digital content and knowledge.

enterprise-wide KMS

​A(n) ________ system is a​ decision-making tool that follows a series of​ IF-THEN-ELSE rules.

expert

​________ algorithms were inspired by biological systems that examine optimal solutions for a given problem based on big data.

genetic

Knowledge management​ ________ the ability of the organization to learn from its environment.

increases

he iPhone voice Siri is a type of​ ________.

intelligent agent

​A(n) ________ is a major type of KM which provides tools for discovering patterns and applying knowledge to discrete decisions.

intelligent technique

​________ is the study of how computers can potentially improve without human programming.

machine learning

​A(n) ________ network learns from identifying patterns in large datasets.

neutral

The knowledge management value chain begins with the​ ________.

procurement of knowledge

Information in​ folders, messages,​ memos, proposals,​ emails, graphics, electronic slide​ presentations, and even videos created in different formats and stored in many locations is considered​ ________ knowledge.

unstructured

________ is the collective and individual experience applied to solving problems.

wisdom