ch 12 group behavior and effective teams

____________ create consistent patterns of behavior that occur even in the leader's absence. a. Routines b. Rules c. Guidelines d. Laws

a. Routines

Diverse groups tend to have ________ cohesiveness and __________ conflict than homogenous ones. a. less, more b. more, less c. more, more d. less, less

a. less, more

What term refers to one or more team members who are responsible for regularly communicating with other teams' activities as needed? a. liaison roles b. team management specialists c. task specialists d. leadership roles

a. liaison roles

Which of the following reduces process loss? a. making clear role and task assignments b. tolerating free riders c. both of these d. neither of these

a. making clear role and task assignments

What type of technologies allow real time communication and interaction? a. synchronous b. asynchronous c. semisynchronous d metasynchronous

a. synchronous

Members of ________ teams are geographically dispersed and linked by technology. a. virtual b. venture c. process design d. functional

a. virtual

What is the ideal number of team members? a. 2 b. 7 c. 13 d. 20

b. 7

_______________ is when one or more team members is also a formal member of another team. a. A liaison role b. Overlapping team membership c. Team co-leadership d. Cohesiveness

b. Overlapping team membership

______________ can exist for long-periods of time, whereas _____________ are short-lived and assembled to address specific issues. a. Suggestion teams, quality circles b. Quality circles, suggestion teams c. Venture teams, virtual teams d. Virtual teams, venture teams

b. Quality circles, suggestion teams

On ___________ teams, team members are responsible for tasks typically reserved for team leaders or managers. a. problem-solving b. self-directed c. functional d. virtual

b. self-directed

What type of teams set their own goals and pursue them in ways defined by the team? a. non-directive b. self-directed c. director-based d. manager-directed

b. self-directed

Social loafing is less common with __________ teams. a. larger b. smaller c. older d. younger

b. smaller

Communication challenges can create barriers to effective teamwork by doing which of the following? a. reducing information sharing b. creating interpersonal conflict c. both of these d. neither of these

c. both of these

Which of the following is an asynchronous technology? a. videoconferencing b. instant messaging c. email d. conference calls

c. email

Team efficacy is strongly related to team performance, particularly when team ______________ is high. a. independence b. dependence c. interdependence d. co-dependence

c. interdependence

What term refers to a higher level team of managers who manage lower-level cross-team integration? a. cross-team integrating teams b. liaison roles c. management team d. co-leader

c. management team

What strategy involves setting norms early or bringing in a higher level manager? a. adaptation b. structural intervention c. managerial intervention d. exist

c. managerial intervention

Compared to larger teams, smaller teams tend to be __________ motivated and satisfied and can ________ clearly identify their contributions to the team. a. less, less b. less, more c. more, more d. more, less

c. more, more

A team becomes more cohesive and clarifies members' roles and responsibilities, team goals, and team processes during which stage? a. forming b. storming c. norming d. performing

c. norming

Goal commitment tends to be strong during which stage of team development? a. forming b. storming c. norming d. adjourning

c. norming

Informational diversity has a _______ impact on team performance; demographic diversity often has a ________ impact. a. positive, positive b. negative, negative c. positive, negative d. negative, positive

c. positive, negative

Which of the following is a main goal of working in teams? a. process loss b. social loafing c. process gain d. groupthink

c. process gain

Meeting management software can create a record of which of the following? a. ideas presented b. comments made c. votes taken d. all of these

d. all of these

Self-directed teams can improve which of the following? a. commitment b. quality c. efficiency d. all of these

d. all of these

Team contracts lead to improvement in which of the following? a. ethical behavior b. team performance c. team member satisfaction d. all of these

d. all of these

What ethical issue(s) is/are important for teams? a. How do teams fairly distribute work? b. How do teams assign blame and award credit? c. How do teams ensure participation? d. all of these

d. all of these

What factors promote cohesiveness? a. smaller team size b. effective management of conflict c. friendly competition with other teams d. all of these

d. all of these

What strategy involves removing a team member when other options have failed? a. adaptation b. structural intervention c. managerial intervention d. exit

d. exit

Team contracts deter which of the following? a. cohesiveness b. trust c. creativity d. free-riding

d. free-riding

Which stage of team development is characterized by cohesiveness, productivity, and progress toward goals? a. forming b. storming c. norming d. performing

d. performing

The more frequently and intensely we interact with peers, the _________ their influence on our behavior. a. weaker b. less predictable c. more beneficial d. stronger

d. stronger

How many stages are there in Bruce W. Tuckman's model for how groups become teams? a. 3 b. 4 c. 5 d. 6

c. 5

____________ occur when a team member serves on a work team and a second team with the function of integrating multiple teams. a. Cross-team integrating teams b. Liaison roles c. Management teams d. Co-leaders

a. Cross-team integrating teams

What term refers to the strategy of seeing a problem as a cultural difference instead of a personality issue? a. adaptation b. structural intervention c. managerial intervention d. exit

a. adaptation

Irving L. Janis said that groupthink reflects the triumph of _________ over good sense and __________ over expertise. a. agreement, authority b. enjoyment, intelligence c. emotions, loyalty d. efficiency speed

a. agreement, authority

What term refers to the degree to which members are attracted to the team and to its members and how loyal team members are to the team and to each other? a. cohesiveness b. coherence c. co-dependent d. confidence

a. cohesiveness

What type of conflict is over work goals and processes? a. constructive b. dysfunctional c. destructive d. relationship

a. constructive

What term refers to an interpersonal capability that includes the ability to perceive and express emotions, to understand and use them, and to manage emotions in oneself and in other people? a. emotional intelligence b. emotional stability c. emotion suppression d. none of these

a. emotional intelligence

Richard Gabriel, a Distinguished Engineer at Sun Microsystems said that when building a team, he looks for people who are used to __________ and can respond without ________. a. failure, ego b. success, ego c. failure, superego d. success, superego

a. failure, ego

During the _________ stage of team development, members begin to learn about each other and the team's goals, purpose, and lifespan. a. forming b. storming c. norming d. performing

a. forming

Group members tend to ask the leader about a group's purpose and goals during the ________ stage. a. forming b. storming c. norming d. adjourning

a. forming

Group members tend to test what types of behaviors are acceptable in the group during the _________ stage. a. forming b. storming c. norming d. adjourning

a. forming

A team of marketing employees is an example of what type of team? a. functional b. cross-functional c. dysfunctional d. hyper-functional

a. functional

Members of teams have _______ task interdependence and ________ goals. a. high, shared b. high, individual c. low, shared d. low, individual

a. high, shared

Bausch and Lomb found that a Web-based collaboration tool _________ synergy by decreasing the number of meetings, giving people more free work time to get things done. a. increased b. decreased c. did not impact d. none of these

a. increased

What term refers to diversity in knowledge and experience? a. informational diversity b. demographic diversity c. racial diversity d. emotional diversity

a. informational diversity

Although ________ teams technically have more resources available, members of _______ teams are better able to interact and share information. a. larger, smaller b. smaller, larger c. global, virtual d. virtual, global

a. larger, smaller

Social loafing is less common with __________ tasks. a. very important b. very trivial c. very difficult d. very easy

a. very important

Quality circles and suggestion teams are both types of _________ teams. a. problem-solving b. self-directed c. cross-functional d. venture

a. problem-solving

What term refers to the performance improvements that occur because people work together rather than independently? a. process gain b. process loss c. team efficiency d. cohesiveness

a. process gain

Team contracts _________ the potential for team conflict stemming from unequal division of resources? a. reduce b. maximize c. do not affect d. none of these

a. reduce

What term refers to the behaviors and tasks each team member is expected to perform because of their position? a. roles b. spaces c. titles d. careers

a. roles

What term refers to an interdependent collection of at least two individuals who share a common goal and responsibility for specific outcomes? a. team b. group c. corporation d. committee

a. team

The person in what role boosts morale, shows concern for members' well-being, and provides support and humor? a. team maintenance specialist b. productivity manager c. task specialist d. idea generator

a. team maintenance specialist

Which of the following is NOT one of J. Richard Hackman's five conditions for effective teams? a. the team meets daily b. the team has compelling direction c. the team has effective teamwork coaching d. the team operates within a supportive organizational context

a. the team meets daily

Which of the following is not one of the three main components of team effectiveness? a. improved ability to work together b. ability to work very quickly c. quality product d. team member satisfaction

b. ability to work very quickly

What type of technologies delay the communication of messages? a. synchronous b. asynchronous c. semisynchronous d. metasynchronous

b. asynchronous

Which of these attributes is NOT useful regarding teamwork? a. conflict resolution abilities b. authoritarian problem-solving style c. communication abilities d. goal-setting skills

b. authoritarian problem-solving style

Members of ___________ teams come from different departments within a firm. a. functional b. cross-functional c. cross-referenced d. cross-cultural

b. cross-functional

What term refers to diversity in characteristics like age, gender, race, and sexual orientation? a. informational diversity b. demographic diversity c. emotional diversity d. intellectual diversity

b. demographic diversity

What type of conflict focuses on personalities and conflicts between individual group members? a. constructive b. dysfunctional c. functional d. structural

b. dysfunctional

As tasks become more complex, they require _________ coordination among team members. a. less b. greater c. more simple d. none of these

b. greater

Team conflict tends to ________ and teams tends to perform _______ as they become more demographically diverse. a. decrease, lower b. increase, lower c. decrease, higher d. increase, higher

b. increase, lower

Teams with less well-defined emotional intelligence climates experience __________ task and relationship conflict and __________ conflict intensity. a. increased, decreased b. increased, increased c. decreased, increased d. decreased, decreased

b. increased, increased

What term refers to shared rules, standards, or guidelines for team member behavior and performance? a. bylaws b. norms c. values d. skills

b. norms

Which of the following is not a component of emotional intelligence? a. regulation of emotion b. overuse of emotion c. self-emotion appraisal d. other's emotion appraisal

b. overuse of emotion

What term refers to what happens when a team of people working together performs worse than the individual members would have if they have worked alone? a. process gain b. process loss c. team inefficiency d. cohesiveness

b. process loss

What term refers to an increase in effort by a person working in a group? a. social loafing b. social facilitation c. groupthink d. cohesiveness

b. social facilitation

What term refers to the phenomenon where people put less effort into a task when working with a team than they do when working alone? a. groupthink b. social loafing c. learned helplessness d. social facilitation

b. social loafing

Which of the following is a primary cause of process loss? a. social facilitation b. social loafing c. cohesiveness d. trust

b. social loafing

What stage of team development is characterized by conflict as team members begin establishing goals, work processes, and individual roles, and test how the team will respond to differences among team members? a. norming b. storming c. forming d. performing

b. storming

What strategy involves changing the shape of the team, structuring social interaction, and working to engage everyone on the team? a. adaptation b. structural intervention c. managerial intervention d. exit

b. structural intervention

What term refers to a written agreement among team members establishing ground rules about the team's processes, roles, and accountabilities? a. policy manual b. team contract c. organizational covenant d. group agreement

b. team contract

For cross-functional teams, diversity can be which of the following? a. a strength b. a weakness c. both of these d. neither of these

c. both of these

Many virtual teams rely on __________ information technologies. a. synchronous b. asynchronous c. both of these d. neither of these

c. both of these

Meeting management software can eliminate which of the following? a. travel expense b. wasted time c. both of these d. neither of these

c. both of these

Virtual team members are frequently separated by _______________. a. geographic space b. time c. both of these d. neither of these

c. both of these

Virtual team members have to consciously assess the __________ elements of team communications. a. verbal b. nonverbal c. both of these d. neither of these

c. both of these

Which type of teams operate semi-autonomously to create and develop new products, processes, or businesses? a. problem-solving teams b. virtual teams c. self-directed teams d. venture teams

c. self-directed teams

Which role keeps the team moving toward goal accomplishment and is played by people with more advanced job-related skills and abilities? a. team maintenance specialist b. productivity manager c. task specialist d. idea generator

c. task specialist

Social loafing is especially likely when a task seems _________. a. exciting b. important c. trivial d. easy

c. trivial

What stage of team development occurs when the team disbands? a. storming b. norming c. forming d. adjourning

d. adjourning

Diversity can lead to which of the following? a. absenteeism b. low morale c. poor quality d. all of these

d. all of these

Groupthink is said to have happened during which of the following famous events? a. the escalation of the Vietnam War b. the Bay of Pigs c. the space shuttle Columbia disaster d. all of these

d. all of these

Which of the following ethical issues is/are especially important in teams? a. How do teams fairly distribute work? b. How do teams assign blame and award credit? c. How do teams avoid deception and corruption? d. all of these

d. all of these

Which of the following facilitate(s) groupthink? a. high group cohesiveness b. leader preference for a particular decision c. group insulation from outside opinions d. all of these

d. all of these

Which of the following is/are true about cross-functional teams? a. they can get things done fast b. they can increase creativity c. they increase employee' knowledge d. all of these

d. all of these

Which of the following is/are true about many team meetings? a. they are poorly run b. they take too long c. they accomplish too little d. all of these

d. all of these

Which of the following should managers do during a team's adjourning stage? a. recognize members' sense of loss b. address members' uncertainty about the next assignment in the organization c. evaluate what the team did well and poorly d. all of these

d. all of these

Which trait(s) lead(s) to good team performance? a. general mental ability b. conscientiousness c. agreeableness d. all of these

d. all of these

What phenomenon occurs when decision-making groups do not consider all alternatives and value unanimity rather than quality decisions? a. social loafing b. social facilitation c. cohesiveness d. groupthink

d. groupthink

Which of the following is a synchronous technology? a. email b. wikis c. voicemail d. instant messaging

d. instant messaging

Which of the following is NOT one of the five categories of important leadership skills in a virtual project team or distance management situation? a. building community among team members based on mutual trust, respect, affiliation, and fairness b. communicating effectively and matching technology to the situation c. establishing a clear and motivating shared vision, team purpose, goals, and expectations d. leading with directness and focusing on abstract results

d. leading with directness and focusing on abstract results

Members of work groups have _______ task interdependence and _______ goals. a. high, shared b. high, individual c. low, shared d. low, individual

d. low, individual

Which of the following is NOT a collaborative problem-solving ability? a. identifying situations that require participative group problem solving b. utilizing the right amount of participation in group problem solving c. recognizing obstacles to group problme solving d. maximizing congruence between your own verbal and nonverbal messages

d. maximizing congruence between your own verbal and nonverbal messages

What term refers to self-appointed people who "protect" the group and its leader from negative information? a. free riders b. team maintenance specialists c. task specialists d. mindguards

d. mindguards

U.S. managers tend to make decisions ________ quickly and with __________ analysis than those in other countries. a. more, more b. less, less c. less, more d. more, less

d. more, less

What term refers to a team's shared belief that it can organize and execute the behaviors necessary to reach its goals? a. team esteem b. team efficiency c. team effectiveness d. team efficacy

d. team efficacy