CH 12 questions

An information system that combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of: ESS. DSS. MIS. CDSS. GIS.

ESS

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance? MIS CDSS TPS ESS DSS

ESS

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group. GIS GDSS ESS DSS CDSS

GDSS

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps? GIS DSS Executive support systems Location analytics GDSS

GIS

When managers represent their company in the outside world and perform symbolic duties, they are acting in their: interpersonal role. informational role. managerial role. leadership role. decisional role.

interpersonal role

GDSS such as Cisco Collaboration Meeting Rooms Hybrid can handle up to: 50 participants. 500 participants. 5 participants. 5000 participants. 1000 participants.

500 participants

Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments? The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms. All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow. All four steps are performed by humans with the support of high-speed, high-volume DSS and ESS. Only the initial step is performed by the software; the final three steps are handled by humans. The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers.

All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

Which of the following BI tools or abilities has been driving the movement toward "smart cities"? Predictive analytics OLAP Data mining Big data analytics Chi-square analysis

Big data analytics

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called: business intelligence. Key Performance Indicators (KPIs). Business Performance Measurement (BPM). the balanced scorecard method. benchmarks.

Business Performance Measurement (BPM).

Which quality dimension of information is concerned that all the necessary data needed to make a decision is present? Accessibility Timeliness Completeness Consistency Validity

Completeness

________ are visual tools for presenting performance data in a BI system. Dashboards and scorecards Scenarios and models Ad hoc report creation Reports and the drill-down feature Parameterized reports

Dashboards and scorecards

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called: the balanced scorecard method. KPIs. BPM. benchmarks. parameters.

KPIs

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of: GSS. KPI. GDSS. BPM. MIS.

MIS

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? Managers prefer oral forms of communication. Managers perform a great deal of work at an unrelenting pace. Managers prefer using formal information systems. Managers give high priority to maintaining a diverse web of contacts. Managers prefer current, specific, ad-hoc information.

Managers prefer using formal information systems.

Which of the following are most likely to rely primarily on production reports for their decision-making needs? Analytic modelers Operational supervisors Senior managers Business analysts Executives

Operational supervisors

Which of the following is not one of the Simon's four stages of decision making? Design Intelligence Choice Prediction Implementation

Prediction

Which of the following statements best describes the term business intelligence? Software developed exclusively for business management Enterprise systems used to make business decisions Information systems involved in business decision making The infrastructure for collecting, integrating, and analyzing business data The tools and techniques used to analyze and understand business data

The infrastructure for collecting, integrating, and analyzing business data

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. data visualization KPI digital dashboard balanced scorecard predictive analytics

balanced scorecard

Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action? Production reports Forecasts, scenarios, and models Parameterized reports Business case archives Drill down

business case archives

The dimension of ________ describes whether data elements are consistently defined. integrity consistency validity completeness accuracy

consistency

A(n) ________ is a BI feature that presents performance data defined by users. parameterized report interface portal ad hoc query dashboard

dashboard

The ________ phase of decision making involves identifying and exploring various solutions to a problem. analysis intelligence implementation choice design

design

All of the following managerial roles can be supported by information systems except: nerve center. liaison. resource allocator. entrepreneur. disseminator.

entrepreneur

Group Decision Support Systems (GDSS): support decisions that require knowledge about the geographic distribution of resources. provide tools that allow managers to visualize data. are only used with geographically dispersed attendees. are designed to allow meeting attendees to share their thoughts in real-time with their peers. facilitate the solution of unstructured problems.

facilitate the solution of unstructured problems.

The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. inefficiency politics backgrounds filters biases

filters

MIS typically produce: fixed, regularly scheduled reports based on data extracted from the organization's TPS. new ways of looking at data that emphasize change, flexibility, and rapid response. solutions to semi-structured problems appropriate for middle management decision making. assumptions, responses to ad-hoc queries, and graphic representations of existing data. scorecards of overall firm performance along predefined key indicators.

fixed, regularly scheduled reports based on data extracted from the organization's TPS.

Executive Support Systems (ESS): support the structured decision making of senior executives. have the ability to drill down into lower levels of detail. easily integrate data from different systems. are primarily driven by information derived from a company's transaction processing systems. enable operational managers to create parameterized reports.

have the ability to drill down into lower levels of detail.

Google's search engine is an example of which of the following types of decision? Highly structured High velocity Semi-structured Analytic Financial

high velocity

which of the following statements best describes the business value of improved decision making? Improved decision making creates better products. Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values. Improved decision making strengthens customer and supplier intimacy, which reduces costs. Improved decision making enables senior executives to more accurately foresee future financial trends. Improved decision making creates a better organizational culture.

improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

GDSS capabilities have improved along with all of the following except: improved power of desktop PCs. explosion of mobile computing. growth of cellular networks. expansion of Wi-Fi bandwidth. increase in dedicated conference rooms.

increase in dedicated conference rooms.

organization, environment, culture. organization, culture, and technology. management support, technical logistics, and user compliance. information quality, organizational culture, and management filters. information quality, information integrity, and information accuracy.

information quality, organizational culture, and management filters.

The role of spokesperson falls into which of Mintzberg's managerial classifications? Symbolic Leading Interpersonal Decisional Informational

informational

The dimension of ________ in information quality describes whether the structure of data is consistent. consistency accuracy integrity timeliness completeness

integrity

Mintzberg outlined three categories of managerial roles: cultural, organizational, and technical. interpersonal, informational, and decisional. middle management, senior management, executive. control, leadership, oversight. operational, management, and executive.

interpersonal, informational, and decisional.

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs? Operational employees IT developers Middle managers Business analysts Senior executives

middle managers

Behavioral models of management see managers as being ________ than does the classical model. more reflective more informal less reactive more systematic more well organized

more informal

According to Mintzberg, managers in their informational role act as: nerve centers of the organization. leaders. liaisons. figureheads for the organization. negotiators.

nerve centers of the organization.

Which of the following is not one of the five classical functions of managers? Controlling Organizing Planning New product creator Deciding

new product creator

Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence. production transactional business operational analytical

operational

A drawback to high-velocity, automated decision-making systems is that they are unable to: handle structured decisions. handle high volumes of decisions. respond to new real-world conditions. handle semi-structured decisions. be applied to situations outside of the financial world.

respond to new real-world conditions.

Which of the following is not an example of a BI predefined production report? Order cycle time Supplier performance Revenue forecasts Direct and indirect spending Workforce demographics

revenue forecasts

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions. procedural unstructured analytic semistructured structured

semistructured

A pivot table is a(n): type of relational database. integral data visualization tool used in digital dashboards and scorecards. chart tool that can rotate columnar data quickly and visually. spreadsheet tool that displays two or more dimensions of data in a convenient format. tool for performing sensitivity analysis.

spreadsheet tool that displays two or more dimensions of data in a convenient format.

Checking store inventory is an example of a(n) ________ decision. unstructured ad hoc procedural semi-structured structured

structured

If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision. semi-structured structured ad-hoc procedural unstructured

structured

Which type of decision is calculating gross pay for hourly workers? Procedural Ad hoc Unstructured Structured Semi-structured

structured

Which of the following systems support a manager's role as figurehead of an organization? MIS Telepresence systems DSS E-mail ESS

telepresence systems

A well-designed ESS will allow management to: analyze big data. create routine production reports as well as view overall business performance. create pivot charts. track the activities of competitors. facilitate group decision making.

track the activities of competitors.

The decision to approve a capital budget is an example of a(n) ________ decision. undocumented analytic unstructured semi-structured structured

unstructured

When there is no well-understood or agreed-on procedure for making a decision, it is said to be: semi-structured. random. undocumented. unstructured. documented.

unstructured