MGSC 346 study guide

Machine breakdown and repair in a twelve machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns? A) Single channel, single phase B) Single channel, multiphase C) Multichannel, single phase D) Multichannel, multiphase E) None of these

C

Getting an autograph from a famous person might involve standing in which type of queuing line structure? A) Single channel, single phase B) Single channel, multiphase C) Multichannel, single phase D) Multichannel, multiphase E) None of these

A

Computer inventory systems are often programmed to produce a cycle count notice in which of the following case? A) When the record shows a near maximum balance on hand B) When the record shows positive balance but a backorder was written C) When quality problems have been discovered with the item D) When the item has become obsolete E) When the item has been misplaced in the stockroom

B

Every service has a service package, which is defined as a bundle of goods and services provided in some environment. The service package consists of five features. Which of the following is not one of these features? A) Supporting facility B) Facilitating services C) Information D) Explicit Services E) Implicit Services

B

In a college registration process, several department heads have to approve an individual student's semester course load. What is the queuing system line structure? A) Single channel, single phase B) Single channel, multiphase C) Multichannel, single phase D) Multichannel, multiphase E) None of these

B

In an MRP program, the program accesses the status segment of an inventory record according to specific periods called which of the following? A) Cubed time units B) Time buckets C) BOM units D) Time modules E) Time lines

B

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following? A) Low sales opportunity B) Low production efficiency C) High production efficiency D) Low degree of customer/server contact E) None of these

B

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following? A) Low sales opportunity B) Low production efficiency C) High production efficiency D) Low degree of customer/server contact E) None of these

B

MRP systems seek to achieve which of the following? A) Minimize lot sizes B) Determine the number of dependent demand items needed C) Relieve capacity bottlenecks D) Provide a yardstick for future improvements E) Improve on JIT methods

B

The "line of visibility" is a feature of: A) a single-channel, single phase queuing system. B) the service blueprint. C) an entertainment activity for people waiting in line for a service. D) a waiting line that allows visibility of the server(s) tending to customers in front of you. E) None of these

B

The 80-20 rule, that is the logic of the few having the greatest importance and the many having little importance has been broadened to include inventory situations. The term often used to refer to this logic is called what? A) The Peter Principle B) The Pareto Principle C) Little's Law D) The Parkinson Rule E) The Elitist Conspiracy

B

Under the lot-for-lot (L4L) lot sizing technique as used in MRP, we would expect which of the following? A) A consistent lag of supply behind demand B) Minimized carrying costs C) Minimized set-up costs D) A just in time management philosophy E) Minimized quality problems

B

When developing inventory cost models, which of the following are not included as costs to place an order? A) Phone calls B) Taxes C) Clerical D) Calculating quantity to order E) Postage

B

Which of the following is a perpetual system for inventory management? A) Fixed-time period B) Fixed-order quantity C) P model D) First-in-first-out E) The wheel of inventory

B

Which of the following is an alternative possible service encounter included in the service-system design matrix? A) Face-to-face distance B) Internet C) Questionnaire response D) Automated teller machine (ATM) E) Response card encounter

B

Which of the following is an example of a finite population in a queuing system? A) People waiting to place their order at a fast food restaurant. B) The departmental faculty in line at the copy machine. C) People waiting in line at an ATM. D) Patients seeking help in a hospital emergency room. E) Taxpayers calling for assistance from the IRS.

B

Which of the following is an input to the master production schedule (MPS)? A) Inventory records file B) The aggregate plan C) The bill of materials D) The exception report E) Planned order schedules

B

Which of the following is considered a secondary report in an MRP system? A) Planned order schedule B) Exceptions reports C) Inventory record D) Firm orders from known customers E) Engineering change reports

B

Which of the following is not a queue discipline discussed in the textbook? A) First come, first served B) Last in, first out C) Limited needs D) Shortest processing time E) Best customer first

B

Which of the following is one of the main purposes of a MRP system? A) Educate personnel in basic work rules B) To determine the amount of materials needed to produce each end item. C) Stimulate the work force D) Decrease labor requirements E) Increase inventory accuracy

B

Which of the following is usually included as an inventory holding cost? A) Order placing B) Breakage C) Typing up an order D) Quantity discounts E) Annualized cost of materials

B

Which of the following refers to the physical presence of the customer in a service system? A) Creation of the service B) Customer contact C) Intermittent production D) Continuous production E) None of these

B

Platform service business model describes an approach where a) consumers and producers/service creators are brought together for a social cause. b) transaction provider connects the customer and providers and collects the charges. c) an example of a transaction provider would be eBay. d) another model of manufacture is described. A) Option A B) Option B C) Option C D) Option D

B,C

According to the text, the main differences separating Amazon from other on line retailors are all of the following except A) website and the gigantic list of product offerings. B) multi-tiered strategy any one can sell anything. C) you can return products. D) you can setup website with links to Amazon and get paid for click throughs. E) can be your personal shopping assistant.

C

Assume the service rate for a queue in a truck-loading operation is 2 trucks per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the average service time? A) 2 hours B) 1 hour C) 0.5 hour D) 0.25 hour E) None of these

C

Buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure? A) Single channel, single phase B) Single channel, multiphase C) Multichannel, single phase D) Multichannel, multiphase E) None of these

C

Buying food at a large food store with multiple checkout counters features which type of queuing system line structure? A) Single channel, single phase B) Single channel, multiphase C) Multichannel, single phase D) Multichannel, multiphase E) None of these

C

Firms keep supplies of inventory for which of the following reasons? A) To maintain dependence of operations B) To provide a feeling of security for the workforce C) To meet variation in product demand D) To hedge against wage increases E) In case the supplier changes the design

C

For an infinite queuing situation, if the arrival rate for loading trucks is 5 trucks per hour, what is the mean time between arrivals? A) 5 hours B) 2.5 hours C) 0.2 hour D) 0.1 hour E) None of these

C

Freezing the master schedule is: A) not truly feasible because down the road it will become slushy again. B) a commitment to precisely follow the master schedule in the future. C) done to avoid the chaos of expediting and resultant overdue orders. D) preserves the master schedule until it is ready to be used. E) rarely attempted by manufacturing firms.

C

Standing in line to buy a ticket for a movie where there are multiple windows to buy tickets is which type of queuing system line structure? A) Single channel, single phase B) Single channel, multiphase C) Multichannel, single phase D) Multichannel, multiphase E) None of these

C

The Pareto principle is best applied to which of the following inventory systems? A) EOQ B) Fixed-time period C) ABC classification D) Fixed-order quantity E) Single-period ordering system

C

The acronym ERP stands for: A) Executive reliability profile—A human resources program that identifies fast-track middle managers. B) Erratic response parameter—A quality metric indicating that a process is in or out of statistical control. C) Enterprise resource planning—A data base of that ties together all application programs in a firm. D) Emergency response plan—A document required by government indicating planned responses to emergency situations. E) Elevated reply protocol—A list of executives authorized to deal with difficult customer concerns.

C

We would expect to see which of the following in an MRP system's inventory status file? A) End items produced B) Late/early delivery records C) Scrap losses D) Labor efficiency E) Computer errors

C

Which of the following can be used for lot sizing in an MRP system? A) Low-level coding B) Time bucket size C) Least unit cost D) Inventory record file E) Peg inventory

C

Which of the following industry types have high expected benefits from the application of MRP? A) Fabricate-to-order B) Hospitals C) Assemble-to-order D) Aircraft manufacturers E) Oil refineries

C

Which of the following industry types have high expected benefits from the application of MRP? A) Fabricate-to-stock B) Fabricate-to-order C) Assemble-to-stock D) Continuous process E) Service and repair parts

C

Which of the following is a dynamic lot-sizing technique that calculates the order quantity by comparing the carrying cost and the setup (or ordering) costs for various lot sizes and then selects the lot in which these are most nearly equal? A) Economic order quantity B) Lot-for-lot C) Least total cost D) Least unit cost E) ABC analysis

C

Which of the following is a suggestion for managing queues that is mentioned in the textbook? A) Put up a serpentine lane to keep people from jumping ahead in line B) Use humor to defuse a potentially irritating situation C) Segment the customers D) Assure customers that the wait is fair and inform them of the queue discipline E) Tell people in the queue that each will be served as soon as possible

C

Which of the following is a suggestion for managing queues that is mentioned in the textbook? A) Put up a serpentine lane to keep people from jumping ahead in line B) Use humor to defuse a potentially irritating situation C) Train your servers to be friendly D) Assure customers that the wait is fair and inform them of the queue discipline E) Tell people in the queue that each will be served as soon as possible

C

Which of the following is an assumption of the basic fixed-order quantity inventory model? A) Lead times are averaged B) Ordering costs are variable C) Price per unit of product is constant D) Back orders are allowed E) Stock-out costs are high

C

Which of the following is an input file necessary to run an MRP system? A) Exception report B) Computer-aided-design files C) Inventory records file D) Personnel files E) Planned order schedule

C

Which of the following is considered a high-contact service operation? A) On-line brokerage house B) Internet sales for a department store C) Physician practice D) Telephone life insurance sales and service E) Automobile repair

C

Which of the following is not a suggestion for managing queues presented in the textbook? A) Train your servers to be friendly B) Segment the customers C) Determine an acceptable waiting time for your customers D) Inform your customers of what to expect E) Encourage customers to come during slack periods

C

Which of the following is not an assumption of the basic fixed-order quantity inventory model? A) Ordering or setup costs are constant B) Inventory holding cost is based on average inventory C) Diminishing returns to scale of holding inventory D) Lead time is constant E) Demand for the product is uniform throughout the period

C

Which of the following is the set of all cost components that make up the fixed-order quantity total annual cost (TC) function? A) Annual purchasing cost, annual ordering cost, fixed cost B) Annual holding cost, annual ordering cost, unit cost C) Annual holding cost, annual ordering cost, annual purchasing cost D) Annual lead time cost, annual holding cost, annual purchasing cost E) Annual unit cost, annual set up cost, annual purchasing cost

C

A roller coaster ride in an amusement park employs which type of queuing system line structure? A) Single channel, single phase B) Single channel, multiphase C) Multichannel, single phase D) Multichannel, multiphase E) None of these

A

A product tree can do which of the following? A) Help to compute component usage B) Reduce product scrap C) Reduce labor overtime D) Reduce regular time labor E) Locate raw material supplies

A

The service blueprint makes a distinction between: A) High and low customer contact aspects of the service. B) Those parts of the service performed before payment from those performed after payment. C) Standardized elements of the service and those distinctive customized aspects of the service. D) Customers desiring good service and customers unconcerned with service quality. E) Low and high value-added aspects of the service.

A

There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes? A) Task B) Time C) Teamwork D) Trust E) Talent

A

Which following queue discipline is discussed in the textbook? A) Emergencies first B) Garner-Whitten formula C) Newest customer first D) Patient customers last E) None of these

A

Which of the following are alternative possible service encounters included in the service-system design matrix? A) Mail contact B) Warranty C) Sales call D) Field service E) None of these

A

Which of the following are fixed-order quantity inventory models? A) Economic order quantity model B) The ABC model C) Periodic replenishment model D) Cycle counting model E) P model

A

Which of the following industry types will not benefit greatly from the application of MRP? A) Fabricate-to-order B) Assemble-to-stock C) Assemble-to-order D) Manufacture-to-order E) None of these

A

Which of the following is a characteristic that can be used to guide the design of service systems? A) Services cannot be inventoried B) Services are all similar C) Quality work means quality service D) Services businesses are inherently entrepreneurial E) Even service businesses have internal services

A

Which of the following is a suggestion for managing queues presented in the textbook? A) Train your servers to be friendly B) Tell customers that the line should encourage them to come during slack periods C) Give each customer a number D) Periodically close the service channel to temporarily disperse the line E) Use humor to defuse a potentially irritating situation

A

Which of the following is an input file necessary to run an MRP system? A) Bill of materials (BOM) file B) Quality management report C) Exception reports D) Planned-order schedules E) Purchasing contracts

A

Which of the following is considered a primary report in an MRP system? A) Planned order schedule B) Peg report C) Planning report D) Inventory accuracy report E) Aggregate production plan report

A

Which of the following is most closely related to the reason a firm might implement MRP? A) So they can order the right parts B) So they can order parts sufficient for immediate use C) So they can insure that parts to arrive prior to when they are needed D) To assure appropriate quality levels E) To keep process costs between the LCL and the UCL

A

Which of the following is not included as an inventory holding cost? A) Annualized cost of materials B) Handling C) Insurance D) Pilferage E) Storage facilities

A

From the list below select the one item that the master scheduler does not do to ensure good master scheduling. A) Include all demands from product sales, warehouse replenishment, spares, and interplant requirements. B) Be involved with customer order promising. C) Be visible to all levels of management. D) Trade off conflicts to make it likely that manufacturing will meet its goals. E) Identify and communicate all problems.

D

In designing service systems, as you go from mail contact to phone contact to face to face total customization, which of the following is most appropriate? A) Sales opportunity decreases while degree of customer/server contact increases. B) Sales opportunity decreases while degree of customer/server contact decreases. C) Sales opportunity increases while degree of customer/server contact decreases. D) Sales opportunity increases while degree of customer/server contact increases. E) None of the above

D

In essence, a queuing system includes several major components. Which of the following is not one of them? A) Source population B) Servicing system C) How the customer exits the system D) The queue discipline E) None of these

D

In making any decision that affects inventory size, which of the following costs do not need to be considered? A) Holding costs B) Setup costs C) Ordering costs D) Fixed costs E) Shortage costs

D

In the service-system design matrix, a mail contact service encounter is expected to have which of the following? A) High sales opportunity B) High degree of customer/server contact C) High production efficiency D) Low sales opportunity E) None of these

D

In the service-system design matrix, an internet and on-site technology service encounter is expected to have which of the following? A) High sales opportunity B) High degree of customer/server contact C) Low production efficiency D) High production efficiency E) None of these

D

One of the main purposes of a MRP system is which of the following? A) Track inventory levels. B) Create productive capacity. C) Decrease layers of management. D) Develop schedules specifying when each component should be ordered or produced. E) Upgrade manufacturing's professionalism.

D

There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes? A) Talent B) Teamwork C) Trust D) Treatment E) Time

D

Using the ABC classification system for inventory, which of the following is a true statement? A) The "C" items are of moderate dollar volume B) You should allocate about 50% of the dollar volume to "B" items C) The "A" items are of low dollar volume D) The "A" items are of high dollar volume E) Inexpensive and low usage items are classified as "C" no matter how critical

D

Which of the following are fixed-time period inventory models? A) The EOQ model B) The least cost method C) The Q model D) Periodic system model E) Just-in-time model

D

Which of the following are the three major components of a queuing system? A) The source population, how customers exit the system, and the queuing discipline. B) The number of servers, the service speed and the waiting line. C) The source population, how the customer exits the system, and the servicing system. D) The source population and the way customers arrive at the system, the serving systems, and how customers exit the system. E) The service speed, the queue discipline and the waiting line.

D

Which of the following is a dynamic lot-sizing technique that adds ordering and inventory carrying cost for each trial lot size and divides by the number of units in each lot size, picking the lot size with the lowest unit cost? A) Economic order quantity B) Lot-for-lot C) Least total cost D) Least unit cost E) Inventory item averaging

D

Which of the following is considered a primary report in an MRP system? A) Planning reports B) Performance reports C) Exception reports D) Planned order schedules E) Cycle counting reports

D

Which of the following is not necessary to compute the order quantity using the fixed-time period model with safety stock? A) Forecast average daily demand B) Safety stock C) Inventory currently on hand D) Ordering cost E) Lead time in days

D

A company is concerned about the number of customers that have to wait for service in their customer service department. Assume the rate at which customers arrive is 12 per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the mean time between arrivals? A) 12 minutes B) 6 minutes C) 2 minutes D) 1 minute E) None of these

E

ABC inventory classification schemes divide inventory items into three groupings. What are these groupings usually based upon? A) Unit cost B) Lead time C) Criticality D) Weight E) Dollar volume

E

In a typical inventory status record which of the following would you not expect to see? A) Scrap allowance B) Order quantity C) Gross requirements D) Planned-order releases E) Lost items

E

What is the basic purpose of inventory analysis? A) To provide precise inventory valuations when generating accounting records for the firm's annual report. B) Because there are costs for making each new production setup, inventory allows management to reduce the number of setups. C) To provide a safeguard for variation in raw material delivery time. D) To take advantage of economic purchase order size. E) To specify when items should be ordered and how large the order should be.

E

When material is ordered from a vendor, which of the following is not a reason for delays in the order arriving on time? A) Normal variation in shipping time B) A shortage of material at the vendor's plant causing backlogs C) An unexpected strike at the vendor's plant D) A lost order E) Redundant ordering systems

E

Which of the following is a dynamic lot-sizing technique that calculates the order quantity by comparing the carrying cost and the setup (or ordering) costs for various lot sizes and then selects the lot size in which these are most nearly equal? A) Kanban B) Just-in-time system C) MRP D) Least unit cost E) Least total cost

E

Which of the following is an input to the master production schedule? A) Bill of materials (BOM) file B) Inventory records file C) Exception reports D) Planned-order schedules E) None of these

E

Which of the following is an input to the master production schedule? A) Prototype products from product development B) Aggregate component schedule C) Peg reports D) Exception reports E) Forecasts of demand from customers

E

Which of the following is not a lot sizing technique used in MRP systems? A) Lot-for-lot (L4L) B) Economic order quantity (EOQ) C) Least total cost (LTC) D) Least unit cost (LUC) E) Warehouse loading factor (WLF)

E

Which of the following is not a production activity report generated by MRP? A) Exception report B) Planning report C) Performance control report D) Planned-order schedules E) Bill of materials report

E

Which of the following is not a reason to carry inventory? A) To provide a safeguard for variation in raw material delivery time B) To take advantage of economic purchase-order size C) To maintain independence of operations D) To meet variation in product demand E) To keep the stock out of the hands of competitors

E

Which of the following is not a suggestion for managing queues presented in the textbook? A) Try to divert your customer's attention when waiting B) Segment the customers C) Encourage customers to come during a slack period D) Train your servers to be friendly E) Periodically close the service channel to temporarily disperse the line

E

Which of the following is the symbol used in the textbook for the cost of placing an order in the fixed-order quantity inventory model? A) C B) TC C) H D) Q E) S

E