Ch 13 Principles of Management

U.S. Managers tend to rely on this style of communication: A) formal and written B) informal and unwritten C) verbal and informal D) verbal and formal E) formal and spoken

A) formal and written

The purpose of feedback is to determine whether a message was _________. A) received and understood B) heard. C) verbal or nonverbal D) worth sending E) received

A) received and understood

The primary goal of active listening is to _______. A) understand the full meaning of the speaker's message B) to earn brownie points C) avoid premature judgments or interpretations of the speaker's message D) focus on the speaker E) develop empathy with the speaker

A) understand the full meaning of the speaker's message

You would expect to find a grapevine with the most accurate 'rumors' in ________ organizations. A) a hierarchical B) an organic C) a departmentalized D) a mechanistic E) an authoritative

B) an organic

Top organizations find this to be the most important quality when hiring senior-level managers: A) time management skills B) interpersonal skills C) self-discipline D) honesty E) technical skills

B) interpersonal skills

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender A) environmental conditions B) social-cultural system C) feedback D) volume E) political conditions

B) social-cultural system

Jargon can be very useful for communication _______. A) between people who speak different languages B) within a specialized, close-knit group C) outside of a specialized group D) between males and females E) with people from different industries

B) within a specialized, close-knit group

In order to transmit a message, the thoughts of the sender must be _____ to symbolic form. A) decoded B) deciphered C) encoded D) expanded E) idealized

C) encoded

All of these are barriers to effective interpersonal communication, except: A) filtering B) language C) feedback D) culture E) selective perception

C) feedback

The final link in the communication process is ________. A) channeling B) message delivery C) feedback D) encoding E) decoding

C) feedback

Emotions can distort communication _______. A) for receivers only B) only when highly charged C) for both senders and receivers D) for senders only E) only when negative

C) for both senders and receivers

The communication process begins with ______ A) a receiver B) a message C) an encoded message D) a thought or purpose E) a decoded message

D) a thought or purpose

For managers, communication cannot be over-emphasized bacause _______ requires communication. A) decision-making B) controlling C) planning D) everything a manager does E) leading

D) everything a manager does

The difference between male and female styles of communication exists _______. A) only in the U.S. B) only in Asian cultures C) only when speakers are from different cultures D) in every culture E) only in western cultures

D) in every culture

The average listener can understand language at a rate that is _____ the average speaker can speak. A) a little bit slower than B) at about the same rate that C) a little bit faster than D) much faster than E) much slower than

D) much faster than

One particularly effective form of providing feedback is for the receiver to _______. A) raise a hand to show that the message was received. B) state audibly something like "message received" C) send a written message that states something like "message received." D) restate the message in your own words. E) yawn.

D) restate the message in your own words.

Rosalind can create web pages that are accessible only to members of her organization on ______. A) an external hard drive B) an electronic data interchange C) a video-conference D) an extranet E) an intranet

E) an intranet

Which communication sequence is correct? A) sender ⇒ channel ⇒ medium ⇒ decoding ⇒ receiver B) source ⇒ sender ⇒ encoding ⇒ decoding ⇒ receiver C) sender ⇒ medium⇒ channel⇒ decoding ⇒ receiver D) sender ⇒ decoding ⇒ channel ⇒ encoding ⇒ receiver E) sender ⇒ encoding ⇒ channel ⇒ decoding ⇒ receiver

E) sender ⇒ encoding ⇒ channel ⇒ decoding ⇒ receiver

Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation, but no body language? A) electronic data interchange B) face-to-face meeting C) videoconferencing D) email E) teleconferencing

E) teleconferencing

Which of the following is a disadvantage of written communication? A) must be read B) not permanent C) hard to store D) vague E) time-consuming

E) time-consuming