Ch 4 Study Guide Qs

In the adapted story the Fifty-Nine-Story by Joe Morgenstern, Hamilton identifies four critical design "firsts" that were engineered by LeMessurier and his firm.

False

During a presentation, a listener becomes aware of a conversation behind her when someone says something that sounds like her name. Her shifting attention to the conversation is an example of what stage of listening?

a. sensing

Since people think faster than a speaker can talk, daydreaming can become a problem. Which of the following is recommended to overcome this listening problem?

a. use the spare time to repeat keywords in your mind

Which of the following statements is true for improving your listening?

b. Continually summarize the speaker's points by repeating the keywords in your mind.

A listener observes that the speaker is relying heavily on her notes and seems tense. He concludes that the speaker doesn't know her topic. The listener is engaged in which listening stage?

b. evaluating

Semantic barriers occur in which listening stage?

b. interpreting

One guideline to follow in working with a supervisor is to listen to _________ your boss.

b. know

When listening to a public speaker or class lecturer, identify each of the speaker's main points with

c. a key word or phrase. (p. 129)

19. By listening to her boss, one new employee was promoted to supervisor ahead of others who had been with the company longer. When asked the secret of her success, she suggested all of the following except:

c. be quick to give advice

A manager from a Fortune 500 company was listening to a guest speaker at the company's annual retreat. The manager found himself missing some of the key points due to the accent the speaker had. Which of the following poor listening habits was the manager guilty of?

c. criticizing the speaker's delivery

In which stage do listeners decode the speaker's message into its understandable parts?

c. interpreting

One new manager felt so overwhelmed with responsibilities that he seldom took the time to confer with his employees. One day he discovered that his employees were going to his boss with various suggestions and complaints instead of to him. According to your text, this would most likely be a sign of

c. poor listening

CS2. When LeMessurier was asked by a student if the placement of the columns in the Citigroup tower were correct, his reply was they were exactly correct to "resist what sailors called.."

c. quartering winds..." (p. 109)

Virtual team members need to be aware of global listening tips such as

c. understand the differences between high and low context cultures.

Considering gender differences in the workplace, research finds that

c. women are better at interpreting nonverbal cues used by others

Effective listening

d. enable better decisions in emergency situations.

Which of the following is a suggestion for improving your relationship with your coworkers?

d. learn to tolerate ambiguity

All of the following are causes of poor listening except?

d. nonverbal barriers

One day the boss gives you detailed instructions on a new assignment. Later you realize you missed part of the information when the secretary interrupted with a question. Which of the following barriers to listening was the problem?

d. physical

As a manager, if you find that you are always "putting out fires," then YOUR EMPLOYEES are not listening well enough.

false

Good listeners take DETAILED notes while they listen.

false

In the EVALUATING stage, listeners assign meaning to the messages they have seen, heard, and felt.

false

Isolated facts by themselves are EASY to remember.

false

Most PERSONAL barriers to listening, such as a hearing disability, are beyond our control.

false

PSYCHOLOGICAL distractions are frustrating because they stem from a breakdown in the communication system that we use rather than from the listener's lack of effort.

false

Recent research revealed that 80% of executives rank listening as the SECOND most important workplace skill.

false

The person who has trouble listening to someone much older or younger has a SEMANTIC barrier to overcome.

false

A noisy typewriter or duplicating machine can become a PHYSICAL barrier to effective listening.

true

According to recent research, 60% of worker error is caused by poor LISTENING.

true

Face to face listening has decreased recently due to the use of TECHNOLOGY barriers.

true

In the SENSING stage, listeners select or ignore one or more stimuli from the multitude of stimuli that bombard us continually.

true

PRAISING and agreeing are examples of responses that can communicate nonacceptance.

true

Several studies have shown that androgynous listeners are more successful at work and home than typical gender characteristic listeners.

true

Studies show that medical patients feel more satisfied if their doctors and nurses LISTEN to them.

true