ch 6 smart book
______ leadership is a leadership style that involves making managerial decisions without consulting others.
Autocratic
leadership is a leadership style that involves making managerial decisions without consulting others.
Blank 1: Autocratic or Authoritarian
customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.
Blank 1: External
are long-term accomplishments an organization wishes to attain. are short-term statements detailing how to achieve the organization's goals.
Blank 1: Goals Blank 2: Objectives
The definition of analysis states: a planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.
Blank 1: SWOT
The function measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.
Blank 1: control
The definition of states: choosing among two or more alternatives.
Blank 1: decision Blank 2: making
The control process provides that lets managers and workers adjust to deviations from plans and changes in the environment.
Blank 1: feedback
The broad, long-term accomplishments an organization wishes to attain are its
Blank 1: goals
Finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm is .
Blank 1: knowledge Blank 2: management
The difference between leaders and managers is that establish a vision and corporate values, while carry out that vision.
Blank 1: leaders Blank 2: managers
In organizations, strive to produce order and stability, whereas embrace and manage change.
Blank 1: managers Blank 2: leaders
The definition of a(n) states: an outline of the fundamental purposes of an organization.
Blank 1: mission Blank 2: statement
The mission should address the organization's self-concept, its philosophy, long-term survival needs, customer needs, social responsibility, and the nature of the product or service.
Blank 1: mission Blank 2: statement
A(n) is a short-term statement that details how to achieve the organization's goals.
Blank 1: objective
A(n) is a specific, short-term statement of how to achieve the organization's long-term.
Blank 1: objective Blank 2: goals
The definition of states: specific, short-term statements detailing how to achieve the organization's goals.
Blank 1: objectives or objective
SWOT Analysis is a tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.
Blank 1: planning
The management function that anticipates trends, then determines strategies and tactics to achieve them is .
Blank 1: planning
Eduardo arranged for his employees to acquire the education and tools they need to make decisions on their own. He is now confident that his employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Eduardo?
He enabled them and encouraged empowerment.
David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company:
goal
The definition of _____ states: the broad, long-term accomplishments an organization wishes to attain.
goals
The definition of ______ states: specific, short-term statements detailing how to achieve the organization's goals.
objectives
An organization's vision gives it a:
set of values sense of purpose
The definition of ______ ______ states: skills that involve the ability to perform tasks in a specific discipline or department.
technical skills
Who performs strategic planning?
Top management
The tasks of knowledge managers include
finding the right information keeping information in a readily accessible place making information known to everyone in the organization
The definition of ______ ______ states: highest level of management, consisting of the president and other key company executives who develop strategic plans.
top management
A ______ gives the organization a sense of purpose and a set of values that unite workers in a common destiny.
vision
The definition of states: the broad, long-term accomplishments an organization wishes to attain.
vision
The process of analyzing an organization's strengths, weaknesses, opportunities, and threats is a(n) analysis.
Blank 1: situation or SWOT
The part of the management function of organizing that includes hiring, motivating, and retaining the best people is .
Blank 1: staffing
The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called .
Blank 1: strategic Blank 2: planning
The definition of states: skills that involve the ability to perform tasks in a specific discipline or department.
Blank 1: technical Blank 2: skills
A company's is a broad explanation of why the organization exists and where it is trying to go.
Blank 1: vision
A gives an organization a sense of purpose and a set of values that unite workers.
Blank 1: vision
An organization's gives it a sense of purpose and a set of values that unites workers in a common destiny.
Blank 1: vision
Modern managers may change the definition of from a task you do for a specific time and in a specific place to something you may do anywhere and anytime.
Blank 1: work
Those managers considered as top management in an organization would include the
Chief Financial Officer Chief Operating Officer Chief Executive Officer
A mission statement outlines the organization's fundamental purposes. It should address which of the following?
Customer needs Organization's self concept Nature of the product or service
David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company:
David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company:
______ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.
External
Kirby was an experienced manager who gathered his team each morning and assigned tasks. Lucy supervised a second team; she did not tell them what to do but what needs to be done overall. Lucy's team constantly showed higher productivity. What does this example demonstrate?
How managers are changing to progressive team leadership
______ ______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.
Knowledge management
______ is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency.
Leadership
______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.
Management
______ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.
Planning
Sara gave her employees the education and tools they need to make decisions on their own. She is now confident that her employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Sara?
She understands that enabling leads to empowerment.
Which of the following are part of a situation analysis (SWOT)?
Weaknesses Opportunities Strengths
The management function known as organizing
creates an organization chart showing lines of responsibility and authority designs the structure of the organization places employees and resources where they will be effective in achieving the organization's goals
External customers include
dealers end users
The definition of ______ ______ states: choosing among two or more alternatives.
decision making
As an experienced worker, Carlos used to see his manager gather the team each morning to assign individual tasks, then closely supervise employees. Lately, his manager consults team members, leaves many decisions to them, and helps those who struggle. This example demonstrates how the roles of managers are:
evolving
Functions included in staffing an organization are
hiring recruiting retaining
The process used to accomplish organizational goals through planning, organizing, leading, and controlling organizational resources is .
management
The control function of management (select all that apply):
measures performance relative to the planned objectives and standards rewards people for work well done takes corrective action when necessary
A ______ ______ is an outline of the fundamental purpose and basic philosophy of an organization.
mission statement
The function of management that designs the structures and systems in which everyone works together to achieve the organization's goals and objectives is:
organizing
A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.
planning
The type of planning done mostly by top management is ______ planning.
strategic
The definition of ______ ______ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.
strategic planning
Autocratic leadership is effective in situations such as
working with new, unskilled workers emergencies
