CH 7 MIS

Which of the following is NOT a traditional functional area of a business?

Advertising IS A TRADITIONAL FUNCTION: -accounting and finance -human resources -marketing and sales -supply chain

Procure-to-pay Process

Amazon.com works with external vendors in order to offer vast amounts of products. Which of the following terms refers to the process of obtaining goods from these vendors?

configuring the ERP system parameters

An activity that is critical in the implementation of an ERP system but is often underestimated is that of _________.

Internally Focused

An information system that supports functional areas, business processes, and decision making within an organization is _____________

Value System

Company A is a supplier to company B and provides information through its value chain to its customer (company B). Company B is a supplier to company C and provides information through its value chain to its customer (company C). Connecting the value chains so that information flows between companies creates a ________ system.

Enterprise-Wide Systems

In an effort to correct the problems associated with standalone systems, organizations have turned to _______________ systems.

Best Practices

Most enterprise software is built around a set of ________, which reflect techniques and processes that have consistently shown superior results

Technology Development

Organizations that build Internet, intranet, extranet, or mobile applications are utilizing the ______________ support business activity

Off-the-shelf Software

Software, such as Microsoft Office, that is written by third-party vendors for the needs of different users and organizations is known as ________ software.

Legacy Systems

Standalone systems that cannot integrate with other systems easily are generally called _____________ systems, and are frequently on the list of systems that need to be replaced.

Which of the following is NOT a basic step of business process management?

Surveying customers about product preferences IS A BASIC STEP: -understanding & measuring existing processes -developing a vision that specifies business objectives -identifying critical processes to be redesigned -identifying ways to improve processes with information systems

Standalone Applications

Systems that have been created to support the processing needs of particular business activities in particular departments are termed ___________ applications.

Make-to-order

The core business process in which goods are not manufactured until a sales order is actually received is called _______________

Customer Service

The core business process that focuses on after-sale activities is:

Distribution of end products

The outbound logistics core activity is associated with:

Value Chain

The set of business activities that add value to the end product is referred to as a _________

Infrastructure Activities

The support activity that ensures that employees have the hardware, software, and network access required to perform their jobs is ________

Order-to-cash-process

When purchasing goods from Amazon.com, which of the following terms refers to the process of creating an account, adding items to the shopping cart, providing billing and shipping information, and submitting the order?

Supply Chain Management Applications

___________ applications are part of an interorganizational information system that facilitates the upstream flow of information.

Core components of ERP systems include all of the following EXCEPT: (Enterprise resource planning)

customer relationship management. CORE COMPONENTS OF ERP: -employee recruitment -inbound logistics -financial reporting -sales and marketing

All of the following are important recommendations to achieve a successful Enterprise System implementation EXCEPT:

minimize the time devoted to training ARE IMPORTANT: -look beyond ERP -secure executive partnership -get help from outside experts -involve the right people

If the organization fails to include the right people in an enterprise system implementation project, all of the following problems may occur EXCEPT:

money can be saved with a faster implementation PROBLEMS THAT WILL OCCUR: -essential business requirements may be overlooked -people may refuse to use the new system -different perspectives will not be captured -people may react negatively to the new system

The core activity of inbound logistics involves:

receiving and stocking raw materials, parts, and products

A key distinction between the business processes of manufacturing businesses versus service businesses is:

service businesses do not require much emphasis on inbound and outbound logistics core business processes

Features of an ERP system include all of the following EXCEPT: (Enterprise resource planning)

tailored to each organization's unique business needs FEATURES INCLUDED: -consistent look & feel -enhanced organization wide access to data -centralized storage of data -compliant with regulatory requirements