Ch. 7 OBHR

Explain the GAS (General Adaptation Syndrome) Process:

Stress effects people in 3 steps Alarm phase - outsider stresses individual Resistance phase - body draws reserves from fats Exhaustion phase - depleted it's stores of sugars and fats, leading to disease or death

Define Stress

Stress is defined as the body's reaction to a change to environmental demands

Ways to reduce stress in the workplace?

Give employees autonomy Create fair work environments Telecommuting Employee Sabbaticals

How is stress beneficial?

Helps job performance Complete absence of it = death Need to manage it, find right medium = great

4 Components (building blocks) of Emotional Intelligence (or developing high level of EI)

1) self-awareness - able to perceive emotionss 2) self-management - able to direct emotions 3) social awareness - understand others emotions 4) relationship management - able to help others manage their emotions

Define Emotional Intelligence

Ability to recognize and control your emotions. It's an ability

What did Adam Grant say about Emotional Intelligence (Article)?

Cognitive ability (IQ) may be a better predictor than EI (emotional intelligence).

3 Levels of Emotional Labor

Emotional labor refers to the regulation of feelings and expressions for organizational purposes. 1) Surface Acting - showing physical signs of emotion like smiling (in customer service) 2) Deep Acting - showing empathy, feeling bad for someone 3) Genuine Acting - asked to show feelings that are aligned with their own.

What are the 3 components of stress/ the Stress Process?

Physiological -"breakdown" tension, headaches, heart attacks Psychological - anxiety, depression Behavioral - Withdraw (turnover from work)

Explain the role demands

Role Ambiguity - not sure what you're supposed to be doing - vagueness in job responsibilities (STRONGEST PREDICTOR OF POOR PERFORMANCE) Role Conflict - contradicting demands at work. Increase customer service and cut costs, but you think it costs more to have better customer service Role Overload - Not having the time to complete the job

Main stressor in workplace are:

Role Demands

What is the Affective Events Theory and the 6 major kinds of emotions in the workplace:

SS JALF anger, fear, joy, love, sadness, and surprise.

What is the Holmes-Rahe scale?

Scales live events occurring in the past 12 months on a scale from 1-100. Add our points up to determine our stress levels.

Define emotion

Short, intense feelings resulting from some event

Define Emotional Contagion

Someone else's thought and emotions are effecting yours.

Describe the Type A/ Type B personalities:

Type A:People who display high levels of speed/impatience, job involvement, and hard-driving competitiveness. Type B: Very calm, think through situations

Why don't positive emotional contagions happen all the time?

We need more positive things than negative to keep us in a positive mood (3-5 positives for every 1 negative)