Ch 7 quiz

vision

An organization's ______ gives it a sense of purpose and a set of values that unites workers in a common destiny.

vision

An organization's ______ is a broad explanation of why the organization exists and where it is trying to go.

social media digital sources sales transactions

Big data is gathered from

big data

Fill in the blank question. The vast collection of information available to knowledge managers today is called ______ _______

empowering

Giving employees the authority to make a decision without consulting the manager is _____ them.

Management

______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

Autocratic

______ leadership is a leadership style that involves making managerial decisions without consulting others.

PMI

A decision-making technique that balances the pluses, minuses, and implications of a decision is ____

PMI

A decision-making technique that weighs pluses, minuses, and implications of a suggested solution is ______.

PMI (Private Mortgage Insurance)

A decision-making technique that weighs pluses, minuses, and implications of a suggested solution is ______.

leadership

Creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency is the definition of ______.

managers

Employees who get things done using an organization's financial resources, information, equipment, and workers are:

leaders managers

In an organization, ______ establish a vision and corporate values, while ______ carry out that vision.

working with new, unskilled workers emergencies

In which two situations is autocratic leadership effective?

leading organizing controlling planning

Management is the process used to accomplish organizational goals by the use of which four functions?

workers equipment information

Managers practice the art of getting things done using organizational resources such as:

- supervisors have to know the tasks and operations needed by production workers - top managers have to be communicators and motivators

Skills needed by top level managers differ from those in supervisory positions because:

control

The ______ function of management measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.

-takes corrective action when necessary -rewards people for work well done -measures performance relative to the planned objectives and standards

The control function of management (select all that apply):

technical

The further up the organization's management levels that a manager moves, the less important are that manager's ______ skills.

top management

What level of management consists of the president and other key company executives who develop strategic plans?

Chief Operating Officer Chief Executive Officer Chief Financial Officer

What three positions are considered as top management in an organization?

- end users - dealers

What two groups would be regarded as external customers?

empowered.

When a manager is more of a coach or team member than a boss, the workers are:

- able to do what they think will please the customer. - not required to consult their managers frequently. - able to respond quickly to customer requests.

When employees are empowered, they are:

external

____ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.