CH 8: Pre/Post Quiz

A force-coercion strategy uses the power bases of the following

legitimacy, rewards, punishments.

Social entrepreneurship is the act of converting new ideas into usable applications with positive economic or social value.

False

_________ supports sustainability by creating ways to reduce the carbon footprint of an organization or its products.

green innovation

Andrew Youn started the One Acre Fund which provides small loans to Kenya's poor families to help them "grow their way out of poverty." This is an example of

social entrepreneurship

Relying on special knowledge, information, facts, and rational argument with the likely outcome of compliance with reasonable commitment describes which type of strategy?

Rational persuasion strategy

A shared power strategy for change engages people in a collaborative process and develops the consensus needed to support the change.

True

Getting people to become willing to change has been likened to a "burning bridge" phase. Sometimes, to get people to jump off of a bridge, you might need to set it on fire.

True

In theory, every manager should act as a change leader, but the reality is that most accept things as they are and prefer not to change.

True

One test of value-based management would be to assess whether the core values are understood by all members.

True

You know that you are likely working with a "status quo" manager when they exhibit any of the following traits

appearing threatened by change, being bothered by uncertainty, preferring predictability.

___________ creates products or services that become so widely used that they largely replace prior practices and competitors.

disruptive innovation

Process innovation

results in a better way of doing things.

A force-coercion strategy is one that uses legitimacy, punishment, and _______ powers to induce change.

reward

Achievement award programs are __________ that contribute to a company's core values.

rites and rituals

Tina often shares the story of how she discovered the cancer drug, which is being developed by the company. She uses this story to help reinforce the commitment by employees to work hard to bring the product to market. Tina is an example of a(n)

symbolic leader

Organizational culture can be thought of as all of the following

the "way we do things around here.", a system of shared beliefs and values, the personality of the organization.

People may resist change for all of the following reasons

the fear of the unknown, disrupting habits, work overload.

Change programs have a better chance for success if

top management builds commitments within the workforce.

According to Lewin, the correct order in the steps of change is

unfreezing, changing, and refreezing.

Observable culture is all of the following

what you see in people's behavior, how people dress, evident in organizational stories, heroes, symbols, rites, and rituals.