Ch Quiz 7 BA_1301

To be a high-performance team, a team:

-needs to practice good communication -needs to give appropriate feedback to each other -should contain members with a variety of skills -must have a great leader

Which of the following factors has an effect on the size of a manager's span of control?

ability of the manager to delegate responsibility

The number of people or subordinates that a manager effectively controls and directs is called the manager's span of:

control

Leonora Whatley is the head of the marketing research department for a cosmetics manufacturer. Whatley delegates as much authority as possible to her fourteen subordinates although she still retains ultimate responsibility. Whatley manages a _____ department.

decentralized

An example of a staff position would be the job of district sales manager with twenty people working for him or her.

false

One of the advantages of a wide span of control is:

greater organizational flexibility

The day-to-day relationships that develop in an organization but are not listed on an organization chart are called the firm's _____ organization.

informal

Both Kennedy and LaGuardia Airports have established airport management committees. These structures are advantageous because it:

makes the coordination of activities much easier

The standards used to determine whether a group member's actions are acceptable are called group:

norms

One of the primary goals of Burberry, a British retailer, is to expand its market. When the company allocated resources so that it could open two stores in Japan, it was engaged in which management function?

organizing

Another name for the matrix structure is the:

project management approach

Rosa Llewelyn works in the human resources department of a company that manufactures packaging machines. She handles payroll and insurance. Llewelyn is in a(n) _____ position.

staff

Why do companies engage in outsourcing?

to cut costs and to satisfy labor needs

A company that uses departmentalization groups jobs under the authority of one manager for the purposes of planning, coordination, and control.

true

A research employee at the European Metabolic Diseases Group would have a boss at the company's European Research department and a boss at the company's European Metabolic Diseases product group. This would be in violation of:

unity of command